Samanage vs Sendbird comparison

SolarWinds and Sendbird are both solutions in the Help Desk Software category. SolarWinds is ranked #16 with an average rating of 8.0, while Sendbird is ranked #11 with an average rating of 8.1. SolarWinds holds a 1.6% mindshare in HDS, compared to Sendbird’s 0.7% mindshare. Additionally, 100% of SolarWinds users are willing to recommend the solution, compared to 87% of Sendbird users who would recommend it.

Samanage

Read 3 Samanage reviews

1,098 Views
703 Comparison Views

100% willing to recommend

Sendbird

Read 7 Sendbird reviews

731 Views
366 Comparison Views

87% willing to recommend

Samanage

Sendbird

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

Samanage and Sendbird operate in distinct categories, with Samanage focusing on IT service management and Sendbird on in-app messaging. Samanage surpasses in configuration and integration, enhancing IT capabilities, while Sendbird's effective communication tools drive user engagement.

Features: Samanage provides IT service management with features like workflow automation, asset management, and detailed reporting to streamline operations. Sendbird enhances user engagement through in-app messaging, real-time chat, and message analytics. Each product's features cater to different organizational needs.

Ease of Deployment and Customer Service: Samanage offers straightforward deployment with a secure cloud infrastructure for easy IT setup integration, complemented by comprehensive support. Sendbird provides seamless API integration within applications, supported by extensive developer tools and resources, highlighting its application integration strength.

Pricing and ROI: Samanage delivers competitive pricing with visible IT cost reductions through service management efficiencies, offering promising ROI by reducing administrative work. Sendbird, potentially more costly, offers high value in enhancing user engagement and retention through communication-centric features, justifying its investment.

To learn more, read our detailed Samanage vs. Sendbird Report (Updated: December 2025).

Buyer's Guide

Samanage vs. Sendbird

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Samanage

Ranking in Help Desk Software

16th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (12th), IT Service Management (ITSM) (15th), License Management (9th)

Sendbird

Ranking in Help Desk Software

11th

Average Rating

8.2

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Enterprise Social Software (7th), AI Customer Experience Personalization (2nd), AI Customer Support (2nd)

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of Samanage is 1.6%, up from 0.9% compared to the previous year. The mindshare of Sendbird is 0.7%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Sendbird	0.7%
Samanage	1.6%
Other	97.7%

Help Desk Software

Featured Reviews

Meechai C.

Consult at a manufacturing company with 10,001+ employees

Detects incidents quickly, improves our SLA performance and solves issues faster

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our workflows with the incident management, so we use it to manage our work better. We'd like to implement the service request feature. Right now, we just record everything as incidents. Some activities can take a long time, maybe one or two weeks. This makes it hard to maintain a good SLA, even if we work hard. So, response speed and workflow improvements.

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Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

Facilitates user communication with rich features

In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution has a great filtering feature."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"There are many useful features with Sendbird."

"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."

"Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value."

"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."

"Sendbird is reliable and generally crash-free."

"The Sendbird developer portal provides each step, including methods, making it easy to implement."

"Sendbird is very flexible, and they have made great strides towards optimization."

"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."

Cons

"The setting up process is not quite easy. It's quite difficult."

"The system shuts down about once a month which is frustrating."

"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."

"Their pricing is very high compared to competitors, which is a concern for us."

"More analytics tools could be integrated into Sendbird."

"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."

"Impersonating a user or using a template user to send messages for development purposes would be very useful."

"I thought that there should be the audio and the video call functionality as well."

"The documentation for integrating with the Flutter framework is lacking detailed information."

"At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds."

Pricing and Cost Advice

"It is expensive."

"There is a starter plan for $399 per month, and a pro plan for $799 dollars."

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Top Industries

By visitors reading reviews

Manufacturing Company

14%

Comms Service Provider

11%

Construction Company

Performing Arts

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	4

Questions from the Community

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

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What needs improvement with Samanage?

See all answers

What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

What is your experience regarding pricing and costs for Sendbird?

Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...

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What needs improvement with Sendbird?

The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...

See all answers

What is your primary use case for Sendbird?

See all answers

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LiveAgent vs Samanage

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Compared 26% of the time

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Compared 19% of the time

Vinculum Solutions VIN PIM Product Information Management vs Sendbird

Compared 18% of the time

Zendesk vs Sendbird

Compared 12% of the time

ServiceNow vs Sendbird

Compared 7% of the time

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Product Reports

Buyer's Guide

Help Desk Software

December 2025

Download Samanage product report

Buyer's Guide

Enterprise Social Software

January 2026

Download Sendbird product report

Also Known As

No data available

Sendbird Calls, Sendbird Desk

Overview

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sendbird offers scalable, API-driven chat features tailored for real-time messaging, supporting ease of integration and robust developer tools.

Sendbird is known for its scalability in managing extensive chat groups and API-based operations, complemented by an effective developer portal. It offers real-time messaging with features like file transfer, receipt IDs, typing indicators, and message reactions, all enhancing communication. The platform optimizes reliability through metadata and online/offline messaging capabilities. However, users experience challenges with SDK connection delays, URL thumbnail generation, and message display, particularly during version transitions. Concerns about pricing, support, and documentation quality, as well as the absence of audio/video calls and analytics tools, are mentioned.

What are Sendbird's most noteworthy features?

API-Based Approach: Offers seamless integration for various app functionalities.
Real-Time Messaging: Facilitates file transfer, typing indicators, and message reactions.
Scalability: Supports large chat groups with robust management capabilities.
Developer Portal: Provides comprehensive tools for customization and optimization.

What should users expect in terms of benefits and ROI?

Efficiency in Communication: Chat room management enhances user interaction.
Reliability: Provides optimized messaging capabilities even with high user loads.
Scalability: Grows with business needs, handling expansive communication requirements.
Versatile Applications: Supports sector-specific implementations like healthcare and travel.

Sendbird is implemented across industries for chat functionality. In travel, it connects users with flight attendants; in business, it facilitates customer interactions. Healthcare utilizes it for patient-doctor consultations. Social media and real-time applications employ it for chats and video calls, optimizing communication in mobile apps and enhancing user and business interactions in salon applications.

Sendbird

Sample Customers

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Information Not Available

Buyer's Guide

Samanage vs. Sendbird

December 2025

Free Report: Samanage vs. Sendbird

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