We performed a comparison between QuickBase, ServiceNow, and Zoho Creator based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software."We have made good use of the ability in QuickBase to add multiple apps for various departments and purposes, while some apps are shared."
"The reporting tool: It helps in data analytics to provide the solution more efficiency."
"It is low-code. We are able to go in and create apps quickly. It is very helpful for the size of our company. We're a mid-size company, and at this moment, we don't need anything externally. We don't have to go out and consult a consulting firm to build something from the ground up. So, the ease of that and being able to get development quickly up and running has been good for us."
"QuickBase is an excellent product and it is very easy to get support."
"I run my own business and the solution allows me to invoice and pay for additional resources. It has helped me in terms of invoicing, quoting, and doing recruitment measures."
"The need for little to no code knowledge has been huge."
"It has helped streamline and simply track status and collection of data from suppliers and other internal departments."
"The usability of QuickBase largely depends on how you design your workflows within the platform. If you keep them simple and straightforward, it can be a highly usable product."
"I like the ease of use."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"If you stick to the out-of-the-box solution, it's an easy setup."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
"The deployment process is quite straightforward."
"While using Zoho Creator, we can establish alternative interfaces to connect with Zoho applications. This enables us to run desired automation and workflows without exhausting the API limits."
"The most important thing is Zoho Creator's functionality. Other cloud platforms cannot provide its functionality."
"Zoho Creator is a flexible and powerful solution. I like the tool's advanced modification feature which helps to modify its layout and setup scripts."
"We can create multiple applications simultaneously with it."
"The solution's flexibility and quick turnaround are valuable."
"It is a very, very scalable tool."
"It is very easy to build applications on the product."
"Its UI needs improvement. They should improve it and make it a little bit more modern. We should also be able to have more real-time information that connects with other software platforms. It has an open API, but it doesn't always connect with some of the other platforms that we would like to utilize. These are probably two of the biggest things for us, and hopefully, they will keep ensuring that in the future, they continually build QuickBase to be a little bit more efficient in that regard."
"Whenever we do onboarding, or we get new employees, there tends to be a delay of not just a week but a couple of weeks, and sometimes even a few weeks of being able to see certain new employees in the system."
"The dashboard is not organized."
"I would like to see better options for producing paper reports from Quick Base, rather than viewing things exclusively on screen."
"The product works constantly to modernize the platform and they have made quite a lot of strides in that. I would like them to add additional features that would help us make API calls."
"This rule: The Maximum is 60 rules. We need to provide more in order to improve."
"I would like to see the reporting enhanced because some of them are not easy to generate."
"The improved developer interface in some areas can be difficult to use for complex items."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
"The interface is not user-friendly."
"Needs additional software titles and easier normalization."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"The pricing structure could be more budget-friendly."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"We are looking for a single portal across all Zoho apps."
"Though the pricing level is low compared to other products in the market, I suggest they allow portal users to pay for the solution based on their requirements."
"They should allow for more UI customization."
"The user interface and the user experience should be improved."
"I would rate the scalability a seven out of ten. So some room for improvement as well for scalability."
"The UI must be improved."
"The product needs to improve stability and scalability. We faced issues with bugs."
"Zoho provides different channels for support, like chat and email. There's also a multi-brand support self-service support portal, but it's time-consuming to deal with it. If we create a portal on Zoho, we need to pay an additional cost per user. It's a flexible platform, but there are limitations, such as the EBI. We need to purchase additional EBIs and other features that some businesses require. If we are developing complex applications, we need to set up many virtual automation and use API calls."
