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QuickBase vs ServiceNow vs Zoho Creator comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
QuickBase boosts efficiency, productivity, and ROI by reducing manual processes and enhancing automation, with significant financial benefits reported.
Sentiment score
6.5
ServiceNow users experience varied ROI, with benefits in efficiency, process improvements, and scalability, despite high initial costs.
Sentiment score
3.6
Zoho Creator offers cost-effective solutions, replacing pricier competitors, enhancing efficiency, and providing customizable options for increased business value.
The ROI is huge; our company saved over 3.8 million in one year alone based on developments that year in QuickBase that saved time for many teams.
Data Entry Specialist at Pfizer
I have seen a return on investment, as I have seen a reduction in duplication of information and workflows, and unification of siloed systems.
Software Test Engineer at Roche
I have seen a return on investment with QuickBase, with both time saved and an increase in productivity.
Director at a healthcare company with 10,001+ employees
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
General Manager at sPerception IT
The return on investment is good when implementing for ourselves and for other clients.
Service Now Developer at Bangmetric services pvt ltd
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
Associate Vice President at Wissen infotech
For instance, a company I worked with compared spending on Salesforce, which was 15 crore, to our expenses with Zoho Creator, which was only 2 crore annually.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
I have seen a return on investment with Zoho Creator because we eliminated a point of sale software that was charging us 5 lakhs per year across all 26 malls.
IT Projects and Strategy Manager at RoboTouch
Using Zoho Creator is affordable for my business as it helps save time.
Software Engineer at Maximus
 

Customer Service

Sentiment score
7.6
QuickBase's customer service is responsive and effective, though some users desire more interactive support and weekend availability.
Sentiment score
7.0
ServiceNow's customer service is praised for responsiveness but faces criticism for inconsistency, with mixed reviews on support speed.
Sentiment score
4.9
Zoho Creator support is appreciated for minor issues but criticized for delays and unresolved complex problems, needing improvement.
Technical support is really good, and I would rate it a nine out of ten.
Associate principal engineer at a tech vendor with 5,001-10,000 employees
The customer support of QuickBase is very proactive and responsive 24/7.
Software Test Engineer at Roche
The support is exemplary and deserves a perfect rating.
Team Lead at a tech vendor with 10,001+ employees
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
General Manager at sPerception IT
Whenever we have had issues, they have provided good support, and those issues have never recurred.
Vice President Delivery & Operations at Rezilyens
I would rate the technical support 10 out of 10 because they provide excellent assistance.
Software Engineer at Maximus
Delays arise once the support team must refer to backend processes or developers, highlighting the need for enhancement in their overall support system.
Zoho Developer at Tarini Consulting
All documentation exists, detailing even the smallest elements; by reading through it properly, one can manage without additional support.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
 

Scalability Issues

Sentiment score
7.6
QuickBase is scalable and modular, allowing seamless growth for organizations despite initial data structuring challenges.
Sentiment score
7.4
ServiceNow scales efficiently for diverse organizations, accommodating extensive users and operational needs, with cloud deployment enhancing flexibility.
Sentiment score
5.8
Zoho Creator is scalable, customizable, handles growth well but can be costly with high data volumes.
Quick Base has high potential to scale.
Associate principal engineer at a tech vendor with 5,001-10,000 employees
We are able to save time, especially because of the automation of tasks that are time-wasting or time-consuming and very tiresome.
Software Test Engineer at Roche
QuickBase's scalability is impressive; it is easily scalable from a few users to a few hundred or a few thousand users.
Head of Quality & Supply-Chain at a manufacturing company with 11-50 employees
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
General Manager at sPerception IT
It is capable of vertical scaling with no issues.
Team Lead at a tech vendor with 10,001+ employees
ServiceNow's scalability is very good as it can be deployed in each environment.
Consultant at National Australian Bank
Being browser-based allows me to drag and drop components immediately, deploying in seconds on a live application.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
We are continuing to build on top of what was initially created for them, ensuring that scalability is never an issue as long as you understand how to utilize Zoho properly.
Zoho Developer at Tarini Consulting
When my customers' needs are growing, Zoho Creator is able to adapt to these growing needs because it's a build-it-yourself application.
Founder, Consultant, and Developer at Limitless IT Consultancy
 

Stability Issues

Sentiment score
7.8
QuickBase is stable with minimal downtime, reliable support, and performs well despite occasional traffic-related issues.
Sentiment score
7.7
ServiceNow is praised for its stability, reliability, and scalability, with performance issues mostly due to user-side factors.
Sentiment score
6.3
Zoho Creator is stable and reliable, praised for improvements in functionality, with smooth performance and minimal downtime.
It is cloud-based, so it is highly scalable and performs well.
General Manager at sPerception IT
I haven't faced any issues with stability; I've rarely seen any downtime.
Solution Engineer - Digital Platform | Mobile at British American Tobacco
ServiceNow is stable enough.
Service Now Developer at Bangmetric services pvt ltd
The core elements of coding and daily scripting remain unchanged despite interface updates, assuring continuity in my work.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
You can't rely on any software in business if it's not going to be stable and reliable.
Founder, Consultant, and Developer at Limitless IT Consultancy
Offering versatile flexibility for various integrations, such as WhatsApp and email API integration.
Software Engineer at Maximus
 

Room For Improvement

QuickBase requires improvements in training, customization, interface modernization, data management, cost management, and multilingual and mobile support.
ServiceNow needs to improve pricing, user interface, reporting, customization, support, mobile app, third-party integration, and automation features.
Zoho Creator faces user concerns over UI/UX customization, integrations, data management, widget functionality, and support service enhancements.
It can be difficult to navigate, and ideally, it should be simplified to facilitate use by anyone, not just certified individuals.
Associate principal engineer at a tech vendor with 5,001-10,000 employees
QuickBase can be improved, as some high-level integration can be tricky to develop without advanced understanding of the APIs and other functions.
Software Test Engineer at Roche
The cost can be a bit prohibitive, especially for small organizations to be able to use this tool.
Data Entry Specialist at Pfizer
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees
My priority points for improvement are the UI glitches and modern AI technology integrations for faster incident management.
Senior Consultant at a consultancy with 10,001+ employees
There is a need for bug or error tracking in ServiceNow.
Team Lead at a tech vendor with 10,001+ employees
I am concerned that Zoho Creator does not have good integration capabilities, as it has a lot of API limits.
Lead Software Engineer at Nexo Solutions Ltd
In terms of scalability, there are certain limitations if the data volume is large due to execution limits.
Founder at GGSH&CO LLP
Enhancing the user interface could also be beneficial, as the company's focus seems more on functionality.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
 

Setup Cost

QuickBase offers competitive per-user pricing with extensive features, making it a valuable investment for many enterprises.
ServiceNow pricing is high and complex, but many justify it due to comprehensive features and negotiation flexibility.
Zoho Creator provides flexible enterprise pricing with significant value, while Zoho One offers comprehensive app access at $35 monthly.
Pricing could be cheaper.
Associate principal engineer at a tech vendor with 5,001-10,000 employees
My experience with pricing, setup cost, and licensing is that the price is a bit expensive, especially when comparing QuickBase with its competitors.
Software Test Engineer at Roche
ServiceNow's pricing can be justified if more functionality is required.
Service Now Developer at Bangmetric services pvt ltd
ServiceNow does come with a price.
Associate Vice President at Wissen infotech
ServiceNow is expensive for all regions.
Security Architect at وزارة الثقافة Ministry of Culture
Zoho offers customizable pricing options, such as Zoho One, which provides access to all 40 applications for 1250.
Zoho developer at Lighthouse Learning Group
For INR, the standard cost is 480 per month, the professional tier is around 1,200, and the enterprise level is 1,500, based on the subscription level per user for Zoho Creator.
Software Engineer at Maximus
Pricing is a little on the higher side for the Indian market, especially for mid-sized and small-sized companies with 30 to 40 users.
Founder at GGSH&CO LLP
 

Valuable Features

QuickBase excels in customizability, seamless integration, and user-friendly automation, enhancing collaboration and efficiency without requiring technical expertise.
ServiceNow offers adaptable, customizable cloud-based ITSM solutions with seamless integration, intuitive interface, and robust analytics enhancing productivity.
Zoho Creator offers customization, integration, and automation with a low-code platform, enhancing business functionality with flexible tools and security.
The dashboards and workflow management help my team significantly, as they have a drag-and-drop interface and prebuilt templates, which play a pivotal role in creating custom applications.
Software Test Engineer at Roche
The ROI is huge; our company saved over 3.8 million in one year alone based on developments that year in QuickBase that saved time for many teams.
Data Entry Specialist at Pfizer
QuickBase has allowed me to expand my workflows and tools to other markets to help compliance and to help other less sophisticated business users be able to do standardized and repeatable processes with much less error.
Lead & Initiatives Director, Strategic Projects at a insurance company with 10,001+ employees
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Service Now Developer at Bangmetric services pvt ltd
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
Security Architect at وزارة الثقافة Ministry of Culture
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
IT infra Admin at synu
The seamless integration with third-party applications and services in Zoho Creator greatly enhances its utility in my business environment, as the ease of integration is impressive.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
For analytics, we employ two tools: Zoho Creator itself and Zoho Analytics, where we can use SQL queries to fetch data from multiple platforms.
Freelancer at Upwork
We can generate QR codes for free, whereas in CRM, QR generation requires external purchases.
Zoho developer at Lighthouse Learning Group
 

Mindshare comparison

As of April 2026, in the Rapid Application Development Software category, the mindshare of QuickBase is 2.2%, up from 1.2% compared to the previous year. The mindshare of ServiceNow is 6.2%, down from 11.2% compared to the previous year. The mindshare of Zoho Creator is 1.5%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Mindshare Distribution
ProductMindshare (%)
ServiceNow6.2%
Zoho Creator1.5%
QuickBase2.2%
Other90.1%
Rapid Application Development Software
 

Featured Reviews

Morgan Victor - PeerSpot reviewer
Software Test Engineer at Roche
Automation has transformed project and inventory workflows and improves revenue forecasting
The best features QuickBase offers include being a no-code software, meaning it is very easy to use even for new users. It also provides life cycle management, workflow management, and dashboards. The dashboards and workflow management help my team significantly, as they have a drag-and-drop interface and prebuilt templates, which play a pivotal role in creating custom applications. Those features also help provide the ability to manage the entire application life cycle with QuickBase easily. Integration has been very seamless with our overall IT stack. The user interface is very user-friendly and intuitive, which makes it very easy to use, together with the no-code aspect. Any kind of personnel can use this tool easily.
MT
Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees
Seamless data integration and advanced automation improve service delivery efficiency
I think that nothing needs to be improved with the product; you just need the user to commit and spend appropriate time to overcome that learning curve. Once that is done, the product itself is pretty wonderful. I've seen a very nicely built interface with ServiceNow, and I've also seen the ugliest version that feels outdated. ServiceNow does allow that team to exist. They should modernize their fonts and their layout, the UI friendliness. They did introduce AI, chatbots, and AI on the back end, so that's wonderful and extremely useful if you train it. If you don't train it, it's pretty useless. Assessing the impact of ServiceNow's automation on service delivery times is complicated. The engineers who operate on ServiceNow find it isn't straightforward because the data set is accessible by everybody. The problem is that understanding how to manage that data set requires an enormous amount of engineering skill set to run the product. I would not hand the key to the customer; I would highly recommend that ServiceNow take control of that. Instead of offering support for the software, they should offer administrative support for the software. They should provide professional service or some kind of support system that allows us to use their product at a faster pace. I'm sure they offer something, but it's often outrageously expensive, or they rely on another company to resell their product and offer professional service. It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
VishalKumar7 - PeerSpot reviewer
Zoho Developer at Evoluz Global Solutions
User experience metadata and workflow customization have been streamlined
The creator needs improvement; for instance, if I create a widget that has dynamic data, it cannot get published. When we publish a page that contains a widget, dynamic data does not appear. That is the problem with Zoho Creator, so it needs improvement. The portal user aspect is also costly; for example, purchasing 250 portal users can be expensive for clients who require them monthly. It creates a financial burden similar to how customer logins on e-commerce websites such as Flipkart or Amazon are generally free. Thus, Zoho Creator needs to offer free access for all portal users as they are essential for the application's usage. In Zoho Creator, we cannot work on UI customization as expected; if I want an application resembling a Figma design, there are limitations on UI changes.
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Top Industries

By visitors reading reviews
Manufacturing Company
14%
Construction Company
14%
Marketing Services Firm
6%
Comms Service Provider
5%
Financial Services Firm
12%
Manufacturing Company
10%
Computer Software Company
8%
Government
8%
Computer Software Company
12%
Financial Services Firm
11%
Construction Company
9%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise14
Large Enterprise28
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise35
Large Enterprise169
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise4
Large Enterprise7
 

Questions from the Community

What do you like most about QuickBase?
The most valuable feature of QuickBase is its dynamic form capabilities. These forms allow backend automation, making...
What is your experience regarding pricing and costs for QuickBase?
I did not have any involvement with pricing, setup cost, or licensing.
What needs improvement with QuickBase?
The table size limits are small for really large apps. While I agree that there needs to be a cap on the size, it wou...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
What is your experience regarding pricing and costs for Zoho Creator?
I find the pricing of Zoho Creator to be very cheap. When compared to other low-code platforms, Zoho Creator consiste...
What needs improvement with Zoho Creator?
I think there are a lot of areas in Zoho Creator that could be improved or enhanced. When writing HTML and CSS inside...
What is your primary use case for Zoho Creator?
I have created multiple custom applications in Zoho Creator, with a standout being an inventory management system, an...
 

Comparisons

 

Also Known As

Quick Base, TSheets
No data available
No data available
 

Overview

 

Sample Customers

Procter & Gamble, Tesla, Norwegian Cruise Line, Google, Metso, Agero, Kayak, PTC, Patra Corp, TomTom, Southwest Airlines, FedEx Office
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Estate Crush Winery, Integra Services, Avidpays, Napa Valley Film Festival, Marionnaud, The Institute of Hormonal Health, Stone Tapert
Find out what your peers are saying about Microsoft, ServiceNow, Oracle and others in Rapid Application Development Software. Updated: March 2026.
885,837 professionals have used our research since 2012.