

Salesforce Einstein Analytics and Pyramid Analytics compete in the business analytics and data integration category. Salesforce Einstein Analytics holds an advantage due to its seamless CRM integration and advanced AI features, appealing largely to businesses prioritizing predictive analytics and robust CRM capabilities.
Features: Salesforce Einstein Analytics offers predictive analysis, comprehensive customer insights, and interactive dashboards. Its CRM integration provides transparency and extensive AI interaction. Pyramid Analytics supports complex data analysis with drill-down capabilities, robust DAX query support, and self-service options, making it ideal for users with technical expertise.
Room for Improvement: Salesforce Einstein Analytics requires enhanced data handling and improved transparency in model creation. Mobile adaptability and user-friendliness also need attention. Pyramid Analytics faces user-friendliness challenges, insufficient documentation clarity, and feature complexity, with occasional system bugs needing resolution.
Ease of Deployment and Customer Service: Salesforce Einstein Analytics boasts deployment flexibility with strong cloud integration, receiving positive support service feedback. Pyramid Analytics offers on-premises deployment options but user experiences suggest a need for more efficient problem resolution and customer service responsiveness.
Pricing and ROI: Salesforce Einstein Analytics is considered a premium solution with higher costs justified by extensive features, though ROI realization remains a challenge. Pricing often involves negotiation. Pyramid Analytics provides a competitively priced option for mid-sized businesses but may incur additional consulting costs for advanced features. ROI varies based on company size and implementation.
There is a positive return on the data investment for my clients using Pyramid Analytics.
The one time we had an issue related to something with the logins, they addressed it that morning.
Tech support for Salesforce Einstein Analytics is generally good.
Regarding Pyramid Analytics' scalability from what I have seen, with the right people managing it, it can handle growing amounts of data and users well.
Pyramid Analytics is stable in my experience; there have not really been issues with downtime or bugs.
There are certain glitches, especially when the modules are upgraded or when there is a source code update, causing the entire tool to go offline.
Any advanced user wants to implement an idea that they have, and while the whole idea of a platform is not necessarily to give a custom solution, I would not mind if they had more in terms of AutoML or that sort of capability.
There are certain glitches, especially when the modules are upgraded or when there is a source code update, causing the entire tool to go offline.
There is a learning curve associated with Salesforce Einstein Analytics, particularly since users need to learn a new language.
A benefit is that the pricing is available online, ensuring there are no hidden costs.
In general, I would rate it as a little bit on the expensive side compared to other available options.
After implementing Pyramid Analytics for my clients, I have seen measurable outcomes and specific improvements, such as having a single platform that gets them from the raw data to the endpoint reporting.
Their machine learning model, which they have integrated, provides us with accurate data and creates projection maps.
It allows for a personalized customer experience by providing insights.
| Product | Market Share (%) |
|---|---|
| Salesforce Einstein Analytics | 1.0% |
| Pyramid Analytics | 1.0% |
| Other | 98.0% |


| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 1 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 4 |
| Large Enterprise | 12 |
The BI Office from Pyramid Analytics is a web-based governed data discovery and analytics platform. It integrates the four principal functions of any comprehensive BI strategy into a single, seamless application. Users can now analyze, present, report and predict on their data in a single application. Pyramid Analytics has native apps to cover the entire mobile spectrum, iOS, Android and Windows. With BI Office users can integrate SAP data with data from other sources giving them the right tools and better data to make data-driven decisions.
Salesforce Einstein Analytics is a customer and business analytics platform that’s optimized for mobile use and brings flexible customer analytics to everyone in the company. It works with many types of data, from many data sources, and it can change the way your company answers critical questions. Einstein Analytics allows you to:
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