Salesforce Einstein Analytics and SAP Analytics Cloud compete in the analytics solutions category. SAP Analytics Cloud has the upper hand due to its seamless integration with SAP systems, making it more appealing for organizations already using SAP products.
Features: Salesforce Einstein Analytics offers ease of use, a user-friendly interface, and predictive analytics that bolster business forecasting while integrating data natively for a complete CRM experience. SAP Analytics Cloud excels in integrating with SAP systems, incorporating machine learning capabilities, and providing both planning and predictive analytics on one platform.
Room for Improvement: Salesforce Einstein Analytics could improve its data flow functions, mobile responsiveness, and feature personalization. It also faces user requests for better report generation and feature simplification. SAP Analytics Cloud could enhance predictive analytics, improve real-time data integration, and reduce system complexity to improve competitiveness.
Ease of Deployment and Customer Service: Both products are primarily deployed on public cloud infrastructure, with Salesforce also offering private cloud options. Salesforce Einstein Analytics offers robust support and technical assistance, while SAP Analytics Cloud's deployment flexibility across public and hybrid clouds is appreciated, though its customer service feedback is mixed.
Pricing and ROI: Salesforce Einstein Analytics is perceived as expensive, especially for small businesses, but offers significant ROI when fully leveraged with a flexible subscription model. SAP Analytics Cloud is also priced on the higher end, justified by its extensive features, particularly for organizations deeply integrated with SAP, despite user concerns about high costs.
Tech support for Salesforce Einstein Analytics is generally good.
The technical support is a very well-organized service, with a lot of tools for me as a consultant and for the end user on how to contact SAP support and get issues solved.
We are satisfied with the technical support from SAP because when we reached out, we were able to get very good support from SAP colleagues.
I am satisfied with SAP's technical support team; they provide very good support.
SAP Analytics Cloud can be used by a small company, and it can be used by a large corporate.
I would rate its scalability up to nine on a scale of one to ten.
There are certain glitches, especially when the modules are upgraded or when there is a source code update, causing the entire tool to go offline.
You have a chance to test it on your test tenant in small increments, so it should not break your productive reports and productive environment.
There are certain glitches, especially when the modules are upgraded or when there is a source code update, causing the entire tool to go offline.
There is a learning curve associated with Salesforce Einstein Analytics, particularly since users need to learn a new language.
On the other hand, it is perfectly fitting to the SAP environment, with seamless integration to all SAP modules, not only ERP but also SuccessFactors and other tools from the SAP family.
Documentation-wise, we see some gaps when trying to connect different solutions.
A benefit is that the pricing is available online, ensuring there are no hidden costs.
In general, I would rate it as a little bit on the expensive side compared to other available options.
It allows for a personalized customer experience by providing insights.
Their machine learning model, which they have integrated, provides us with accurate data and creates projection maps.
For SuccessFactors and S/4HANA Cloud, there are pre-built reports available which are commonly used by customers.
The capabilities of SAP Analytics Cloud that I consider the most valuable are that all three functionalities are in one tool.
| Product | Market Share (%) |
|---|---|
| SAP Analytics Cloud | 2.3% |
| Salesforce Einstein Analytics | 1.0% |
| Other | 96.7% |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 4 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 13 |
| Large Enterprise | 39 |
Salesforce Einstein Analytics is a customer and business analytics platform that’s optimized for mobile use and brings flexible customer analytics to everyone in the company. It works with many types of data, from many data sources, and it can change the way your company answers critical questions. Einstein Analytics allows you to:
SAP Analytics Cloud is an all-in-one Software-as-a-Service business intelligence tool that provides the key functionalities of an analytics tool to SAP business users. This tool is built on HANA Business Intelligence (BI) platform, providing analytics from data collected from multiple sources, such as ERP, Microsoft SQL, and Salesforce, among other solutions.
You can use SAP Analytics Cloud to compile data and perform ad-hoc reporting and analysis for predictive planning. SAP Analytics Cloud collects and analyzes the raw data from transactional systems into intelligent insights that allow you to make better decisions.
SAP Analytics Cloud uses machine learning to clean up data, identify errors, and issues, and suggest optimization or filtering options. You can use the modeling feature in Analytics Cloud to create hierarchies and get deeper data insights.
The three core functions of SAP Analytics Cloud consist of Planning, Predictive Analysis, and Business Intelligence as a holistic SaaS solution that offers real-time analysis to business leaders.
SAP Analytics Cloud Capabilities
SAP Analytics Cloud Key Features
SAP Analytics Cloud Benefits
Reviews from Real Users
Segun O., SAP HANA Developer at SOA PEOPLE, says that "The most valuable features are on the application side, where you can design applications into your analytics on the platform."
The Head of Finance Enterprise Application at a computer software company adds that "The visualization feature is the most valuable. SAP Analytics Cloud is also very easy to use."
"Its many features make it the best in the market," sums up a Consultor SAP Business Object, Sap Analytics Cloud at a tech services company.
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