2021-06-15T20:48:09Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
  • 38

What is your primary use case for Salesforce Einstein Analytics?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

8
PeerSpot user
8 Answers
RP
Sr. Systems Engineer at RSA Security
MSP
Top 5Leaderboard
2022-08-03T14:42:09Z
Aug 3, 2022

It is more related to the salespeople. From the systems engineering part, we use it for some data. We mainly use it to get some analytics related to the customer opportunities we have. If I'm not mistaken, I have version 6.

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YN
Project Manager at Hewlett Packard Enterprise
Real User
2022-04-11T18:24:00Z
Apr 11, 2022

I'm in HR, and my company is the end user of Salesforce.

ST
Vice President at a healthcare company with 10,001+ employees
Real User
Top 5
2022-03-14T14:42:07Z
Mar 14, 2022

We had a pretty large Salesforce deployment across our company. This deployment was for all internal customers around our globe, such as shared services and business services, which were connected with the contact centers in each region of the world (NA, LATAM, ASPAC and EMEA). Salesforce was the platform that we consolidated all our Level 1 and Level 2 processes on. We brought it together with Genesis across all call centers which integrated our platforms. When we first did the assessment, this was at a global level. We were putting in a standardized software platform for all the corporate functions, such as HR, finance, procurement, payroll, and compliance. We standardized all their processes on Salesforce case management and knowledge management. Key day to day to day integration was required with ServiceNow and Workday and other financial systems, such as SAP. We used Salesforce as one of our enterprise platforms. We use ServiceNow for the IT side of our operations and needed to e-bond tickets and requests across these systems

Sunny Teotia - PeerSpot reviewer
Management Consultant at Accenture
Real User
Top 10
2022-02-24T08:09:21Z
Feb 24, 2022

The solution allows for the automation of certain tasks.

Luan Sirtoli - PeerSpot reviewer
Senior Software Engineer - Salesforce at DataGo
Real User
Top 5
2022-01-12T16:25:00Z
Jan 12, 2022

We are using Tableau CRM for AI-driven analytics.

VK
Director of Operations with 201-500 employees
Real User
2021-11-18T17:54:06Z
Nov 18, 2021

We use Salesforce Einstein Analytics for human capital management systems, similar to an HRMS system.

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PV
Head of Enterprise Architecture at a financial services firm with 10,001+ employees
Real User
Top 20
2021-07-15T16:06:47Z
Jul 15, 2021

We primarily use the solution for customer insight analytics.

PC
VP Technology/Vice President at a healthcare company with 11-50 employees
Real User
2021-06-15T20:48:09Z
Jun 15, 2021

We use this solution to synchronize email communication between my Microsoft Office 365 instance and Salesforce. It is also used to synchronize events and appointments into Salesforce, which means that you can have a holistic view of the customer in Salesforce.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Mar 14, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 3 answers
PV
Head of Enterprise Architecture at a financial services firm with 10,001+ employees
Jul 15, 2021
The pricing is a bit high. They could work to be more competitive.
Sunny Teotia - PeerSpot reviewer
Management Consultant at Accenture
Feb 24, 2022
Salesforce has a subscription-based licensing structure, where it's between $20 to $75 per month, per user.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Aug 3, 2022
Hi Everyone, What do you like most about Salesforce Einstein Analytics? Thanks for sharing your thoughts with the community!
2 out of 8 answers
PC
VP Technology/Vice President at a healthcare company with 11-50 employees
Jun 15, 2021
Transparency is the most valuable feature of this solution.
PV
Head of Enterprise Architecture at a financial services firm with 10,001+ employees
Jul 15, 2021
We have found the scalability to be very good.
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