Polycom RealPresence Clariti vs ScreenConnect comparison

Poly and ConnectWise are both solutions in the Virtual Meetings category. Poly is ranked #9 with an average rating of 8.5, while ConnectWise is ranked #11 with an average rating of 9.5. Poly holds a 1.4% mindshare in VM, compared to ConnectWise’s 1.5% mindshare. Additionally, 100% of Poly users are willing to recommend the solution, compared to 93% of ConnectWise users who would recommend it.

Polycom RealPresence Clariti

Read 5 Polycom RealPresence Clariti reviews

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254 Comparison Views

100% willing to recommend

ScreenConnect

Read 37 ScreenConnect reviews

1,187 Views
202 Comparison Views

93% willing to recommend

Polycom RealPresence Clariti

ScreenConnect

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 25, 2025

ScreenConnect and Polycom RealPresence Clariti compete in the communication and collaboration market. Polycom RealPresence Clariti takes the lead due to its superior features and comprehensive solution capabilities.

Features: ScreenConnect provides robust remote access, customizable branding, and comprehensive reporting tools. Polycom RealPresence Clariti is known for its video conferencing capabilities, wide platform integration, and high-quality audio-visual experience. It also offers advanced conferencing features, setting it apart as a feature-rich option.

Room for Improvement: ScreenConnect can improve its feature set for scalability, enhance its graphical user interface, and expand integration capabilities with other platforms. Polycom RealPresence Clariti could benefit from simplifying its deployment process, lowering initial costs, and improving user accessibility for first-time users.

Ease of Deployment and Customer Service: ScreenConnect is praised for its straightforward deployment and responsive customer service, easing quick setup and support. Polycom RealPresence Clariti, while more complex to deploy, effectively integrates into larger communication systems, offering good compatibility with existing infrastructures.

Pricing and ROI: ScreenConnect is recognized for its competitive cost structure and efficient return on investment, thanks to low setup fees. Polycom RealPresence Clariti involves higher upfront costs, balanced by its extensive functionalities and long-term value, making ScreenConnect more attractive from a cost-efficiency standpoint.

To learn more, read our detailed Polycom RealPresence Clariti vs. ScreenConnect Report (Updated: September 2025).

Buyer's Guide

Polycom RealPresence Clariti vs. ScreenConnect

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Polycom RealPresence Clariti

Ranking in Virtual Meetings

9th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

ScreenConnect

Ranking in Virtual Meetings

11th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (16th), Remote Visual Support (3rd)

Mindshare comparison

As of October 2025, in the Virtual Meetings category, the mindshare of Polycom RealPresence Clariti is 1.4%, down from 1.8% compared to the previous year. The mindshare of ScreenConnect is 1.5%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Market Share Distribution
Product	Market Share (%)
Polycom RealPresence Clariti	1.4%
ScreenConnect	1.5%
Other	97.1%

Virtual Meetings

Featured Reviews

Sreejith Thulasidas

Senior Engineer - UC - Service and Solutions Deployment at FVC

Provides video calling facilities with good video and audio clarity

Polycom RealPresence Clariti is very bad when moving towards the cloud. I think that Microsoft Teams and Zoom have already taken over the market. Polycom is currently looking into more end devices than server components and infrastructure. A cloud version would have been better, but that will not be feasible for Polycom now. It would have been helpful to have a cloud version during the migration stages, but now the time has gone. As a company, it's better for Polycom to look into the video conferencing devices rather than the infrastructure. Earlier, one of the advantages was that the infrastructure was very much open, and it was easy to integrate the tool with other platforms like Cisco. That is not the scenario now, and Polycom should concentrate on the endpoint hardware devices.

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Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."

"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."

"It's on-prem, which is great."

"It does a good job of integrating with other software."

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."

"The product's two-factor authentication means we are not worried like before about the state of our security."

"It is super easy to use and relatively inexpensive."

"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."

"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."

"Unattended access is the most important feature."

More ScreenConnect pros

Cons

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."

"The customer needs this platform to be a little bit more customized."

"Could have a wider range of use cases."

"Polycom RealPresence Clariti is very bad when moving towards the cloud."

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."

"There could be improvement to the remote command line tools."

"There needs to be a way to run the agent without installing, like GoToAssist."

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

More ScreenConnect cons

Pricing and Cost Advice

"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"We pay $3,000 USD for the service, yearly upfront."

"We pay an annual licensing fee."

"Pricing is fair for Control and the licensing is simple."

"Make sure you have enough licensing for all the techs that you have."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"Good price and works well."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

More ScreenConnect pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

15%

Computer Software Company

12%

Educational Organization

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	6
Large Enterprise	7

Questions from the Community

What needs improvement with Polycom RealPresence Clariti?

They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...

See all answers

What is your primary use case for Polycom RealPresence Clariti?

We use it both nationally and internationally with our partners, however, it's used in a closed environment.

See all answers

What advice do you have for others considering Polycom RealPresence Clariti?

I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...

See all answers

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

Comparisons

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Product Reports

Buyer's Guide

Virtual Meetings

October 2025

Download Polycom RealPresence Clariti product report

Buyer's Guide

ScreenConnect

September 2025

Download ScreenConnect product report

Also Known As

RealPresence Clariti, Clariti

ConnectWise Control

Overview

RealPresence Clariti is simple, powerful, cloud-ready collaboration infrastructure software for businesses of all sizes that connects people with HD voice, video, content and web collaboration.

Poly

ScreenConnect offers seamless connections to desktops, mobiles, and other devices with top-tier security features. Empowering businesses through customizable branding, it facilitates real-time problem-solving and adapts to specific access needs with granular control.

ScreenConnect stands out by providing robust remote access solutions, enhanced with security like AES-256 encryption and two-factor authentication. Users appreciate the customization options, enabling them to white-label software to reflect their brand. The Support Premium edition includes ScreenConnect View, a live streaming feature assisting with real-time hardware troubleshooting through mobile cameras. It integrates smoothly with existing systems, offering unattended access, automatic reconnection, and session recording. However, there's room for improvement in user configuration options, file transfer capabilities, and security recognition. Overall, it supports a wide range of devices and browsers, ensuring session continuity even through reboots, making the setup process straightforward.

What are the key features of ScreenConnect?

Remote Access: Facilitates easy access across devices and browsers with strong performance.
Security: Includes AES-256 encryption and two-factor authentication for secure interactions.
Customization: Allows extensive branding options to align with company identity.
ScreenConnect View: Enables live streaming for real-time troubleshooting via users' device cameras.
Session Management: Offers unattended access and session recording for quality control.
Configurability: Provides granular permissions to tailor access according to team requirements.

What benefits and ROI can users expect from ScreenConnect reviews?

Ease of Use: Users find it intuitive for support and troubleshooting.
Cost-Effective: Competitive pricing enhances ROI.
Integration: Easy incorporation with existing security protocols and management tools.
Remote Management: Provides effective remote access reducing on-site support needs.
Efficiency: Increases productivity with robust performance and seamless functionality.

Businesses apply ScreenConnect for remote support, assisting with IT tasks and troubleshooting, often using unattended access functionalities. It's popular among teams of various sizes, aiding companies in managed services and client interactions. The tool's effectiveness makes it suitable for on-site-like remote assistance, though improvements in dual monitor management and domain integration are desired. User feedback highlights the necessity for enhanced onboarding, more intuitive configuration, and advanced reporting features, making it a versatile choice for remote support across industries.

ConnectWise

Sample Customers

Baptist Health Corbin, North Carolina Central University

Jon Rosen Systems

Buyer's Guide

Polycom RealPresence Clariti vs. ScreenConnect

September 2025

Free Report: Polycom RealPresence Clariti vs. ScreenConnect

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