Pipedrive vs Vtiger CRM comparison

Pipedrive and Vtiger are both solutions in the CRM category. Pipedrive is ranked #18 with an average rating of 7.8, while Vtiger is ranked #41 with an average rating of 7.0. Pipedrive holds a 1.3% mindshare in CRM, compared to Vtiger’s 0.8% mindshare. Additionally, 78% of Pipedrive users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Pipedrive

Read 13 Pipedrive reviews

943 Views
594 Comparison Views

78% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

407 Views
346 Comparison Views

100% willing to recommend

Pipedrive

Vtiger CRM

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Executive SummaryUpdated on Dec 19, 2024

Vtiger CRM and Pipedrive are competing in the customer relationship management category. Pipedrive has the upper hand due to its advanced features that are considered worth the investment.

Features: Vtiger CRM offers automation and integration capabilities, a robust contact management system, and efficient sales tracking. Pipedrive enhances the user experience with intuitive sales pipeline management, advanced reporting features, and customization options tailored for sales process optimization.

Ease of Deployment and Customer Service: Pipedrive provides a straightforward cloud-based deployment process and responsive customer service. Vtiger CRM offers a seamless cloud-based deployment experience and is noted for its comprehensive support materials alongside personalized assistance, making onboarding smoother for users.

Pricing and ROI: Vtiger CRM is cost-effective, targeting small to medium-sized businesses seeking good value. Pipedrive's higher initial cost is offset by substantial ROI due to its enhanced sales capabilities. Vtiger's pricing attracts budget-conscious customers, while Pipedrive's investment is justified for those prioritizing sales performance.

To learn more, read our detailed Pipedrive vs. Vtiger CRM Report (Updated: August 2025).

Buyer's Guide

Pipedrive vs. Vtiger CRM

August 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pipedrive

Ranking in CRM

18th

Ranking in Sales Force Automation

8th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (10th), Opportunity Management (2nd)

Vtiger CRM

Ranking in CRM

41st

Ranking in Sales Force Automation

14th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Pipedrive is 1.3%, up from 0.9% compared to the previous year. The mindshare of Vtiger CRM is 0.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The usability of the solution is its valuable feature."

"The solution is very stable."

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"The initial setup is straightforward."

"The most valuable feature is the ability to create timelines and custom fields."

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

More Pipedrive pros

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"The most valuable feature of Vtiger CRM is automation."

Cons

"The product is expensive."

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

"You must pay more if you need an additional feature."

"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."

More Pipedrive cons

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

Pricing and Cost Advice

"We pay $1000 a month for the tool."

"The product is expensive but provides valuable services."

"Pipedrive is relatively more affordable than other solutions."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"As of now, the pricing and value are quite good."

"The price of Pipedrive has been reasonable."

More Pipedrive pricing and cost advice

"We are using the free open-source version of Vtiger CRM."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Retailer

Comms Service Provider

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

See all answers

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

See all answers

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

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Product Reports

Buyer's Guide

Pipedrive

August 2025

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Buyer's Guide

CRM

August 2025

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Also Known As

No data available

Vtiger Sales CRM

Overview

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Pipedrive

vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

Vtiger

Sample Customers

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Pipedrive vs. Vtiger CRM

August 2025

Free Report: Pipedrive vs. Vtiger CRM

Find out what your peers are saying about Pipedrive vs. Vtiger CRM and other solutions. Updated: August 2025.

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