Salesforce Sales Cloud vs Vtiger CRM comparison

Why PeerSpot?

Salesforce and Vtiger are both solutions in the CRM category. Salesforce is ranked #3 with an average rating of 8.6, while Vtiger is ranked #25. Salesforce holds a 2.4% mindshare in CRM, compared to Vtiger’s 1.4% mindshare. Additionally, 94% of Salesforce users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Salesforce Sales Cloud

Read 118 Salesforce Sales Cloud reviews

15,126 Views
11,496 Comparison Views

94% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

5,315 Views
4,411 Comparison Views

100% willing to recommend

Salesforce Sales Cloud

Vtiger CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

Salesforce Sales Cloud and Vtiger CRM are competing in the customer relationship management category. Salesforce has the upper hand in data-driven insights and customer support.

Features: Salesforce Sales Cloud is known for advanced analytics, lead management, and scalable integration capabilities. Vtiger CRM stands out with all-in-one features, sales automation, and project management suitable for SMEs.

Ease of Deployment and Customer Service: Salesforce offers a cloud-based model for easy setup and excellent support. Vtiger provides both cloud and on-premise options, though its customer service is less comprehensive.

Pricing and ROI: Salesforce has higher costs with expansive features, justified by strong ROI through analytics. Vtiger offers cost-effective pricing, delivering ROI with adaptability.

To learn more, read our detailed Salesforce Sales Cloud vs. Vtiger CRM Report (Updated: September 2026).

Buyer's Guide

Salesforce Sales Cloud vs. Vtiger CRM

September 2026

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Helped 914,322 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Sales Cloud

Ranking in CRM

3rd

Ranking in Sales Force Automation

2nd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

118

Ranking in other categories

Opportunity Management (1st), Conversation Intelligence Software (4th)

Vtiger CRM

Ranking in CRM

25th

Ranking in Sales Force Automation

11th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Help Desk Software (43rd)

Mindshare comparison

As of September 2026, in the CRM category, the mindshare of Salesforce Sales Cloud is 2.4%, down from 3.7% compared to the previous year. The mindshare of Vtiger CRM is 1.4%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Salesforce Sales Cloud	2.4%
Vtiger CRM	1.4%
Other	96.2%

CRM

Featured Reviews

Jonny Katz

VP of Business Operations at PeerSpot

Uses data-driven insights to improve workflows and highlights a need for simpler automation tools

Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs to be made extremely more user-friendly. For new people using Salesforce Sales Cloud, there is a steep learning curve. Additionally, giving non-admins the ability to make changes on the fly is something that I feel is necessary. Currently with Salesforce Sales Cloud, you need to have a consultant. It's hard to build the flows or workflows. Making it easier for that end-user who's not so technically minded to help themselves is essential. I choose seven out of ten because I think you need a consultant or a consulting company to help you build it out. Certain changes should be made much easier and more user-friendly where an admin can do it. The automation processes need to be much simpler. If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of Salesforce Sales Cloud are increased productivity and business accuracy."

"Salesforce Sales Cloud is very stable."

"It is an open the platform with API integration with other systems. Salesforce, it is not a software. It is very famous and available. When you are creating leads, generating leads, opportunities, it is wonderful in the reports as well. Dashboards are amazing."

"In terms of the return on that investment, a non profit that uses the system well should be able to raise more money with the data and time savings provided."

"You can have non-sales and marketing personnel using Chatter without driving up licensing cost."

"Salesforce Sales Cloud is used for selling, tracking leads, verifying customer information, scheduling appointments, visiting customers, and costing leads."

"The technical support team is very cooperative, and I'm satisfied with their service."

"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions."

More Salesforce Sales Cloud pros

"Very flexible and customizable; we appreciate being able to host it locally with direct access to the backend."

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"The most valuable feature of Vtiger CRM is automation."

Cons

"When importing from other apps, it gets messy."

"The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions."

"Sale items for complex-solution sales."

"There are things that could be improved with respect to file sharing. There is a limited file size."

"Its licensing can be improved to accommodate small companies. They provide a certain number of licenses in a set or batch, and you have to buy the set. For example, if they have 20 licenses in a set, you have to get the whole set, even if you need just three licenses, which could be a barrier for small companies. There is no option to buy fewer licenses. So, small companies have to go for a smaller CRM, such as HubSpot."

"Reporting can become slow to pull once you reach a certain limit of contact records due to the complexity and volume of the data available."

"Sometimes, it is difficult to integrate it with my emails. I've had trouble integrating it with my emails."

"The cost of this solution could be improved. It is pricey, although worth it now that they have bumped up default storage amounts."

More Salesforce Sales Cloud cons

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

"The charts and graphs available out of the box are pretty outdated, and you're a little limited in how you can present information on the dashboard without adding modules."

Pricing and Cost Advice

"The price of Salesforce Sales Cloud could be reduced. It is expensive."

"Sales Cloud is quite expensive."

"Salesforce Sales Cloud is an expensive solution."

"The price is fair."

"The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."

"Implementation and add-ons may be additional costs."

"The licensing fees are reasonable."

"The overall price of Salesforce Sales Cloud could be better, it is more expensive than other competitors. There is an annual license for Salesforce Sales Cloud."

More Salesforce Sales Cloud pricing and cost advice

"We are using the free open-source version of Vtiger CRM."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

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Top Industries

By visitors reading reviews

Construction Company

12%

Financial Services Firm

12%

Manufacturing Company

Outsourcing Company

Comms Service Provider

19%

Construction Company

16%

Retailer

15%

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	56
Midsize Enterprise	25
Large Enterprise	43

No data available

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Comparisons

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Compared 5% of the time

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Compared 4% of the time

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Compared 6% of the time

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Compared 5% of the time

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Compared 5% of the time

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Compared 4% of the time

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Product Reports

Buyer's Guide

Salesforce Sales Cloud

August 2026

Download Salesforce Sales Cloud product report

Buyer's Guide

CRM

September 2026

Download Vtiger CRM product report

Also Known As

Sales Cloud, SFDC, Salesforce

Vtiger Sales CRM, Vtiger All-In-One CRM, Vtiger Help Desk

Overview

Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.

Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.

What are the most important features?

Customization: Tailor the platform to fit exact business objectives.
Integration: Seamlessly connect with apps and platforms, improving workflow.
Automation: Streamline lead management and workflows, reducing manual tasks.
Reporting and Dashboards: Gain insights for informed decision-making.
Cloud-based Access: Ensure scalability and accessibility from anywhere.

What benefits can users expect?

Enhanced Productivity: Automation and robust tracking improve efficiency.
Increased Sales Efficiency: Manage pipelines and opportunities seamlessly.
Better Forecasting: Advanced features provide valuable foresight into sales trends.
Operational Efficiency: Analytics and reporting fortify strategic planning.

Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.

Salesforce

Vtiger CRM is a comprehensive tool that caters to businesses seeking to enhance customer engagement and streamline operations. It offers essential tools for effective contact management, sales automation, and collaboration.

Recognized for its ability to integrate all business processes on one platform, Vtiger CRM efficiently supports sales, marketing, and customer service teams by providing a robust set of features. Designed with scalability in mind, it caters to businesses of any size. Vtiger CRM focuses on increasing productivity while enhancing the customer journey, offering personalized communication and insights into customer interactions.

What are Vtiger CRM's key features?

Contact Management: Enables efficient tracking of customer information and interactions in a centralized location.
Sales Automation: Streamlines sales processes with tools for managing deals and leads automatically.
Email Marketing: Facilitates the creation and management of targeted email campaigns.
Customer Support: Provides ticketing tools to improve customer service delivery and response time.
Analytics: Offers deep insights through detailed reports and dashboards for data-driven decisions.

What benefits or ROI should users expect?

Increased Productivity: Automates routine tasks, allowing teams to focus on strategic goals.
Enhanced Customer Insights: Provides greater visibility into customer preferences and behaviors.
Improved Decision Making: Empowers users with data-driven insights for strategic planning.
Scalability: Adapts to business growth without requiring significant changes or investments.

Vtiger CRM is effectively implemented across industries like healthcare, where it streamlines patient interaction management. In retail, it enhances personalized shopping experiences, while in finance, it ensures compliance and improves customer relations. Vtiger CRM's versatility allows it to be molded to fit industry-specific requirements.

Vtiger

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Salesforce Sales Cloud vs. Vtiger CRM

September 2026

Free Report: Salesforce Sales Cloud vs. Vtiger CRM

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.