ForgeRock vs Ping Identity Platform comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ForgeRock
Ranking in Access Management
5th
Ranking in Customer Identity and Access Management (CIAM)
2nd
Average Rating
8.0
Number of Reviews
27
Ranking in other categories
Identity Management (IM) (6th)
Ping Identity Platform
Ranking in Access Management
3rd
Ranking in Customer Identity and Access Management (CIAM)
3rd
Average Rating
8.4
Number of Reviews
19
Ranking in other categories
Single Sign-On (SSO) (3rd), Authentication Systems (5th), Data Governance (6th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (5th), Directory Servers (1st)
 

Market share comparison

As of June 2024, in the Access Management category, the market share of ForgeRock is 5.8% and it decreased by 4.0% compared to the previous year. The market share of Ping Identity Platform is 8.9% and it decreased by 40.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Access Management
Unique Categories:
Identity Management (IM)
4.6%
Customer Identity and Access Management (CIAM)
16.4%
Single Sign-On (SSO)
12.4%
Authentication Systems
1.3%
 

Featured Reviews

RAVI NELLUTLA - PeerSpot reviewer
Dec 29, 2022
Prompt support, reliable, and scalable
We are using ForgeRock for our CRM system In our company, we had some SQL legacy databases but with ForgeRock there is much more integration, including outside the system. The solution could improve by adding more advertising and marketing. I have been using ForgeRock for approximately one and…
PB
May 23, 2023
A robust cloud-based multi-factor solution with a good customer support team
I wonder if there are multi factors in improving. It's always a deterrent to productivity, naturally. Since I've been on this journey for three years, I've seen the product improve in the sense that it's less impact on productivity. In the beginning days, we had challenges with paying, finding the network, and signing its back-end service in the cloud. However, that's been drastically improved over the years. The other thing we did was allow users to manage their device profiles. So they can either go in and register on Ubiquiti or a phone directly with the user interface now or web interface, and they can also set their default device which they want to use. So they, like Ubiqui working with PingID, tend to be the default of choice. So they set their Ubiquiti to the default device. And then whenever MFA is prompted, they have the Ubiquiti or default device. So that was a great improvement. And the way we implemented PingID, it's the same user interface regardless if you're getting into VPN, the vault applications, or a laptop or desktop. So it's the same user interface to manage profiles centrally on a server. Hence if they change it for one use case, they change it for another.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is easy to set up."
"Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
"We create and define the permissions and configurations for the users."
"Easy to customize and adaptable to any environment."
"I like the intelligent authentication feature."
"We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks."
"Installation and configuration are pretty easy for ForgeRock OpenIDM."
"Easy to navigate, handle and manage the applications."
"It is a scalable solution...It is a stable solution."
"It's pretty stable as a product."
"We use the product to run different reports."
"It gets a mobility portal in place in conjunction with Office 365. It provides very good possibilities and it's much better than other technology that we have used before which was unstable and slower."
"The solution is stable. We haven't experienced any bugs or glitches."
"What I like best about PingID is that it's very user-friendly. PingID is well-built as a developer tool and regularly upgrades and updates via patches. I also like that PingID has clear documents that will help you integrate it with other solutions."
"This is a user-friendly solution."
"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
 

Cons

"As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively."
"The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI."
"The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"The solution's deployment should be made easier."
"In an upcoming release, the solution could improve by limiting the need to do customizations."
"I think the upgrade process is sometimes a little complicated and there are failures that occur."
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."
"If the solution is going to compete with Microsoft, they need to offer more unique functionality to keep their current user base."
"In the beginning, the initial setup was very complex."
"PingID classifies the type of environment into internal and external, which is an area for improvement because you need to take additional steps to trust internal and external users."
"We have encountered instances where it is not easy to do authentication."
"The management console needs to be improved. PingID should revise it."
"It has a long way to go until it is a cloud-based solution."
"Notifications and monitoring are two areas with shortcomings in the solution that need improvement."
"I think that the connection with like Microsoft Word, especially for Office 365, is a weak point that could be improved."
 

Pricing and Cost Advice

"ForgeRock is an expensive solution."
"It's a bit pricey and could be more competitive."
"We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years."
"ForgeRock's pricing is more competitive than other products."
"Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more."
"Its price is comparable to other products in the market."
"The pricing of the solution is fair but I do not have the full details."
"The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end."
"PingID pricing is a ten out of ten because it's a little bit cheaper than other tools, such as Okta and ForgeRock, and supports multiple tools."
"Ping offers flexible pricing that's not standardized."
"The pricing is neither too expensive nor too cheap."
"PingID's pricing is pretty competitive."
"The product is costly."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Computer Software Company
13%
Government
8%
Manufacturing Company
7%
Financial Services Firm
26%
Computer Software Company
11%
Manufacturing Company
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ForgeRock?
The most valuable features of ForgeRock are social login and data protection.
What needs improvement with ForgeRock?
The solution's deployment should be made easier.
What do you like most about PingID?
The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...
What is your experience regarding pricing and costs for PingID?
The pricing is neither too expensive nor too cheap.
What needs improvement with PingID?
The management console needs to be improved. PingID should revise it.
 

Also Known As

ForgeRock Identity Platform, ForgeRock OpenIDM
Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
 

Overview

 

Sample Customers

Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University
Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
Find out what your peers are saying about ForgeRock vs. Ping Identity Platform and other solutions. Updated: May 2024.
787,763 professionals have used our research since 2012.