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Ping Identity Platform pros and cons

4.1 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

Ping Identity Platform offers a user-friendly interface for identity orchestration, allowing efficient and personalized process building.
It excels in providing cloud-based capabilities for authentication and authorization through OIDC and SAML, supporting various integrations.
Stability and consistent issue resolution are hallmark features noted by clients, contributing to its high recommendation rate.
Ping Identity Platform supports account lifecycle management, facilitating automatic account deletion and saving time when employees leave.
Multifactor authentication and mobile biometric options enhance user security, offering a robust approach to identity management.

CONS

Ping Identity Platform has premium pricing and a complex implementation that requires expertise.
Licensing and implementation costs are high, making Ping Identity Platform expensive compared to its competitors.
Ping Identity Platform needs better integration with other platforms and improvements in API connectivity, data security, and privacy.
Ping Federation offers technical support lacking in effectiveness, rated two out of ten in a user experience.
Ping Identity Platform faces challenges with stability issues and user migration during system upgrades.
 

Ping Identity Platform Pros review quotes

AmitRathod - PeerSpot reviewer
Senior Analyst at Toll Holdings Limited
Apr 30, 2026
Personally, I appreciate Identity Orchestration the most about Ping Identity Platform, as with a simple drag-and-drop interface and the correct options we can build a complex and personalized process very efficiently and effectively for registration, login, and profile management.
PP
Iam Consultant at itcinfotech
May 10, 2026
Overall, I see PingFederate as a stable product and I do not see any bugs at the moment.
KunwarNitesh - PeerSpot reviewer
VP Engineering at Inspirit Vision
Jan 9, 2026
Ping Identity Platform can provide a solution for both workforce identity and access management and also for consumer identity and access management, which is CIAM.
Learn what your peers think about Ping Identity Platform. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,228 professionals have used our research since 2012.
Prakash Mantha - PeerSpot reviewer
Founder at APSSIAM
May 10, 2026
Ping Identity Platform demonstrates strong stability, as it is not prone to bugs, with the development team consistently fixing issues, making it highly recommended by many clients.
SV
Senior ServiceNow Developer at Wells Fargo
Apr 24, 2025
I would recommend PingFederate as an IAM solution for its no-code environment, single sign-on, multi-factor authentication, bidirectional services, and advanced features.
FM
Sr. IAM Engineer at Southwest Airlines
Jul 24, 2024
It's convenient for users to log in through Ping using the Kerberos adapter because it doesn't require them to authenticate again.
Dilip Reddy - PeerSpot reviewer
Ping Engineer at Equitable
Jul 15, 2024
It is a scalable solution.
SandeepKumar30 - PeerSpot reviewer
Senior IAM Platform Enigeer at Loblaw Companies Limited
Jul 8, 2024
I work on the application onboarding process because we have multiple customers and get data from different sources.
reviewer2515041 - PeerSpot reviewer
Sr IAM Consultant at a healthcare company with 10,001+ employees
Jul 15, 2024
From a security perspective, I highly value the product's biometric authentication methods such as FIDO, FaceID, YubiKey, and the mobile app.
Lakshmi Kanth Muthyala - PeerSpot reviewer
IAM lead at Tata Consultancy
Jun 28, 2024
It offers robust features and customization options that justify the cost.
 

Ping Identity Platform Cons review quotes

AmitRathod - PeerSpot reviewer
Senior Analyst at Toll Holdings Limited
Apr 30, 2026
In terms of licensing and implementation costs, it has premium pricing, and it has a very complex implementation.
PP
Iam Consultant at itcinfotech
May 10, 2026
I have contacted the technical support team at PingFederate. I would rate their help as two out of ten.
KunwarNitesh - PeerSpot reviewer
VP Engineering at Inspirit Vision
Jan 9, 2026
From the improvement perspective, they could bring IGA capability, which right now they only have in their SaaS offering.
Learn what your peers think about Ping Identity Platform. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,228 professionals have used our research since 2012.
Prakash Mantha - PeerSpot reviewer
Founder at APSSIAM
May 10, 2026
Ping Identity Platform is expensive.
SV
Senior ServiceNow Developer at Wells Fargo
Apr 24, 2025
Some colleagues have mentioned API connectivity, data security, and privacy issues.
FM
Sr. IAM Engineer at Southwest Airlines
Jul 24, 2024
One significant challenge was ensuring smooth user migration during system upgrades in Ping.
Dilip Reddy - PeerSpot reviewer
Ping Engineer at Equitable
Jul 15, 2024
Sometimes, there are issues with its stability.
SandeepKumar30 - PeerSpot reviewer
Senior IAM Platform Enigeer at Loblaw Companies Limited
Jul 8, 2024
In Ping Identity, we have had some issues. We've worked with logging and troubleshooting, including some firewall and security issues.
reviewer2515041 - PeerSpot reviewer
Sr IAM Consultant at a healthcare company with 10,001+ employees
Jul 15, 2024
There is room for improvement in the solution, particularly in security.
Lakshmi Kanth Muthyala - PeerSpot reviewer
IAM lead at Tata Consultancy
Jun 28, 2024
They could enhance the product's device tracking for better zero-trust security would be beneficial. Currently, it tracks IPs well but lacks detailed device information, which is crucial from a security standpoint.