What is your experience regarding pricing and costs for WorkFusion?

We are on an annual contract to use the solution.

I can't speak to pricing. It's a contract signed by upper management.

WorkFusion is cheaper than quite a few of the potential solutions, but we have also heard some complaints that it is a more expensive solution than others. It is certainly not the cheapest solution. I think Help Automate came in as quite a bit less expensive. Obviously, we have to have an enterprise solution with a company of our size and there is an opportunity to negotiate to potentially work out a volume discount. That would make the cost less significant in the choice of what we continue to use. As far as I know, all other services are included in the license as a single point of pay without any additional fees.

These is primary drivers that will determine the selection of a solution as there are currently huge pressures on overheads given the decrease in revenue following Covid-19.

This is an expensive solution. They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going. That's three or four times expensive. They do have a "free" version, but it's not good. They should have an intermediate version that's int he ballpark of $100,000. Mid-tier pricing is needed.

We have a user based license, so there are different charges for each user.

Pricing models are available online. Some vendors provide a free entry level solution to get you started.

The licensing and pricing isn't ideal for clients. Sometimes they don't want to invest the money. The solution should consider improving the licensing model.