Pega Robotic Process Automation vs Vtiger CRM comparison

The compared Pega and Vtiger solutions aren't in the same category. Pega is ranked #22 in RPA , with an average rating of 6.0, and holds a 2.7% mindshare in the category. Vtiger is ranked #31 in CRM , and holds a 1.3% mindshare. Additionally, 87% of Pega users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Pega Robotic Process Automa...

Read 25 Pega Robotic Process Automation reviews

2,440 Views
2,245 Comparison Views

87% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

1,921 Views
1,575 Comparison Views

100% willing to recommend

Pega Robotic Process Automa...

Vtiger CRM

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Executive Summary

We performed a comparison between Pega Robotic Process Automation and Vtiger CRM based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: March 2026).

Buyer's Guide

Robotic Process Automation (RPA)

March 2026

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Helped 884,976 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pega Robotic Process Automa...

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (22nd)

Vtiger CRM

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM (31st), Help Desk Software (45th), Sales Force Automation (14th)

Mindshare comparison

Pega Robotic Process Automation and Vtiger CRM aren’t in the same category and serve different purposes. Pega Robotic Process Automation is designed for Robotic Process Automation (RPA) and holds a mindshare of 2.7%, down 3.1% compared to last year.
Vtiger CRM, on the other hand, focuses on CRM, holds 1.3% mindshare, up 0.7% since last year.

Robotic Process Automation (RPA) Mindshare Distribution
Product	Mindshare (%)
Pega Robotic Process Automation	2.7%
UiPath Platform	12.5%
Microsoft Power Automate	10.3%
Other	74.5%

Robotic Process Automation (RPA)

CRM Mindshare Distribution
Product	Mindshare (%)
Vtiger CRM	1.3%
Microsoft Dynamics CRM	2.6%
Salesforce Sales Cloud	2.1%
Other	94.0%

CRM

Featured Reviews

reviewer1458102

Regional Director at a tech vendor with 10,001+ employees

Has raised concerns due to outdated framework and high ownership costs

Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding. The total cost of ownership could be improved. From a technical perspective, the product performs adequately. The installation can be quite complex as it's not standalone, and customers need to get the whole Pega platform up and running. The total cost of ownership is not very attractive. RPA as a concept is outdated now, with agentic AI becoming more prominent. We don't see much interest from customers in going down the RPA route; Pega Robotic Process Automation is losing its prominence in the market.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is pretty easy and quite fast."

"It was very smooth and very seamless to create automations."

"The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots."

"Pega Robotics offers all the required features to build end-to-end process automation like any other similar tools. It's unique development style using data line and control flow line makes it easy to debug through the flow."

"The feature I like best in Pega Robotic Process Automation is that I'm able to add external DLL section codes, inject JavaScript, and write VB.NET, C#.NET, and DLL codes, then inject those codes into the existing process, so if anything is not supported by Pega Robotic Process Automation, I can build that either in JavaScript or in .NET, then use those functions within the IP."

"It is a good and matured solution."

"The good thing about Pega is that it is very flexible and you can do a lot so the capabilities are broad."

"They are leaders in the same industry."

More Pega Robotic Process Automation pros

"The most valuable feature of Vtiger CRM is automation."

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"The most valuable feature of Vtiger CRM is automation."

"Very flexible and customizable; we appreciate being able to host it locally with direct access to the backend."

Cons

"Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively."

"The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve."

"I would like to see an enhanced auditing feature included."

"The orchestration needs to be better."

"It is still a niche skill and resources are scarce in the market unless big IT companies are involved."

"There have been some scenarios where the bot was not able to replace some of the controls and could not recognize and personalize the task we wanted to automate."

"I would like to improve the tool's integration features and stability."

"Rule versioning and deployment to enable parallel development could still be improved"

More Pega Robotic Process Automation cons

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

"The charts and graphs available out of the box are pretty outdated, and you're a little limited in how you can present information on the dashboard without adding modules."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

Pricing and Cost Advice

"I was not involved in licensing and pricing, but it is worth the cost."

"Pega is pretty costly."

"In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."

"Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."

"Pega Robotic Process Automation is an expensive solution."

"The licensing cost is too high."

"I would rate the product's pricing a nine out of ten."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

"We are using the free open-source version of Vtiger CRM."

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884,976 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

18%

Manufacturing Company

14%

Computer Software Company

10%

Outsourcing Company

Retailer

24%

Manufacturing Company

Computer Software Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	4
Large Enterprise	17

No data available

Questions from the Community

What needs improvement with Pega Robotic Process Automation?

See all answers

What is your primary use case for Pega Robotic Process Automation?

For banking customers, Pega Robotic Process Automation can fill in the process automation which cannot usually be done by process reengineering; we use it for activities such as process mining to i...

See all answers

What advice do you have for others considering Pega Robotic Process Automation?

I am George from a system integrator and reseller background. We are a system integrator, reseller, and implementer of SAP, Camunda, and others. RPA hasn't been around for more than five to six yea...

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Comparisons

UiPath Platform vs Pega Robotic Process Automation

Compared 27% of the time

Microsoft Power Automate vs Pega Robotic Process Automation

Compared 24% of the time

Blue Prism vs Pega Robotic Process Automation

Compared 8% of the time

Automation Anywhere vs Pega Robotic Process Automation

Compared 7% of the time

NICE Robotic Automation vs Pega Robotic Process Automation

Compared 3% of the time

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SugarCRM Platform vs Vtiger CRM

Compared 7% of the time

X2Engine X2CRM vs Vtiger CRM

Compared 7% of the time

SAP CRM vs Vtiger CRM

Compared 7% of the time

Zoho CRM vs Vtiger CRM

Compared 6% of the time

LeadSquared vs Vtiger CRM

Compared 4% of the time

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Product Reports

Buyer's Guide

Pega Robotic Process Automation

March 2026

Download Pega Robotic Process Automation product report

Buyer's Guide

CRM

March 2026

Download Vtiger CRM product report

Also Known As

Pega RPA, OpenSpan

Vtiger Sales CRM, Vtiger All-In-One CRM, Vtiger Help Desk

Overview

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

Pega

Vtiger CRM is a comprehensive tool that caters to businesses seeking to enhance customer engagement and streamline operations. It offers essential tools for effective contact management, sales automation, and collaboration.

Recognized for its ability to integrate all business processes on one platform, Vtiger CRM efficiently supports sales, marketing, and customer service teams by providing a robust set of features. Designed with scalability in mind, it caters to businesses of any size. Vtiger CRM focuses on increasing productivity while enhancing the customer journey, offering personalized communication and insights into customer interactions.

What are Vtiger CRM's key features?

Contact Management: Enables efficient tracking of customer information and interactions in a centralized location.
Sales Automation: Streamlines sales processes with tools for managing deals and leads automatically.
Email Marketing: Facilitates the creation and management of targeted email campaigns.
Customer Support: Provides ticketing tools to improve customer service delivery and response time.
Analytics: Offers deep insights through detailed reports and dashboards for data-driven decisions.

What benefits or ROI should users expect?

Increased Productivity: Automates routine tasks, allowing teams to focus on strategic goals.
Enhanced Customer Insights: Provides greater visibility into customer preferences and behaviors.
Improved Decision Making: Empowers users with data-driven insights for strategic planning.
Scalability: Adapts to business growth without requiring significant changes or investments.

Vtiger CRM is effectively implemented across industries like healthcare, where it streamlines patient interaction management. In retail, it enhances personalized shopping experiences, while in finance, it ensures compliance and improves customer relations. Vtiger CRM's versatility allows it to be molded to fit industry-specific requirements.

Vtiger

Sample Customers

eBay Enterprise, M&I Bank

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Robotic Process Automation (RPA)

March 2026

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We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.