Pega Robotic Process Automation vs Siebel Contact Center comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Pega Robotic Process Automation and Siebel Contact Center based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA).
To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: November 2022).
653,757 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Pega is pretty costly."
  • "Pega Robotic Process Automation is an expensive solution."
  • "In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."
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    Questions from the Community
    Top Answer:I don't have too much knowledge of the exact pricing of the product.
    Top Answer:The orchestration needs to be better. It needs to offer an end-to-end solution similar to Google Chrome Universal Web adapters. They have few limitations in comparison. Technical support could be more… more »
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    Also Known As
    Pega RPA, OpenSpan
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    With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

    Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.
    Learn more about Pega Robotic Process Automation
    Learn more about Siebel Contact Center
    Sample Customers
    eBay Enterprise, M&I Bank
    Southwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT
    Top Industries
    Computer Software Company22%
    Financial Services Firm18%
    Comms Service Provider9%
    Insurance Company8%
    No Data Available
    Company Size
    Small Business29%
    Midsize Enterprise6%
    Large Enterprise65%
    Small Business17%
    Midsize Enterprise10%
    Large Enterprise73%
    No Data Available
    Buyer's Guide
    Robotic Process Automation (RPA)
    November 2022
    Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: November 2022.
    653,757 professionals have used our research since 2012.

    Pega Robotic Process Automation is ranked 11th in Robotic Process Automation (RPA) with 9 reviews while Siebel Contact Center is ranked 10th in Contact Center Platforms. Pega Robotic Process Automation is rated 7.8, while Siebel Contact Center is rated 0.0. The top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". On the other hand, Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Salesforce Sales Cloud, whereas Siebel Contact Center is most compared with Oracle Service Cloud.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.