Oracle Fusion Service vs Siebel Contact Center comparison

The compared Oracle Fusion Service and Siebel Contact Center solutions aren't in the same category. Oracle Fusion Service is ranked #10 in CRM , with an average rating of 8.3, and holds a 1.3% mindshare in the category. Siebel Contact Center is ranked #8 in CCP , with an average rating of 8.0, and holds a 1.5% mindshare. Additionally, 91% of Oracle Fusion Service users are willing to recommend the solution, compared to 100% of Siebel Contact Center users who would recommend it.

Oracle Fusion Service

Read 33 Oracle Fusion Service reviews

956 Views
447 Comparison Views

91% willing to recommend

Siebel Contact Center

Read 1 Siebel Contact Center review

81 Views
49 Comparison Views

100% willing to recommend

Oracle Fusion Service

Siebel Contact Center

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Oracle Fusion Service and Siebel Contact Center based on real PeerSpot user reviews.

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Buyer's Guide

CRM

May 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Fusion Service

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), CRM (10th), Marketing Management (7th)

Siebel Contact Center

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Contact Center Platforms (8th)

Mindshare comparison

While both are Contact Center solutions, they serve different purposes. Oracle Fusion Service is designed for CRM and holds a mindshare of 1.3%, down 1.7% compared to last year.
Siebel Contact Center, on the other hand, focuses on Contact Center Platforms, holds 1.5% mindshare, up 1.3% since last year.

CRM

Contact Center Platforms

Featured Reviews

MahaboobPasha

Solutions Architect at Western Digital

Integration enhances efficiency with good ERP Fusion Console that helps with centralization

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

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reviewer2492265

Freelancer at a consultancy with 51-200 employees

Has efficient automation features and the ability to integrate with multiple systems

The initial setup is quite difficult for the latest versions from 2020 and beyond and can take about four to five hours. It can now be deployed on the cloud. Oracle offers the same images for on-premise and cloud deployments, making it easy to switch between the two. I created the docker image using VM and completed the setup in a few hours.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Oracle Service Cloud could improve the integration for older platforms."

"Oracle's strength lies in swiftly building and deploying enterprise applications globally."

"The solution is easy to learn."

"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."

"Stable and scalable with good technical support."

"Oracle offers a wide range of applications, each capable of delivering significant value to our business."

"There is also a focus on maintaining efficiency, and it is a significant time saver."

"The solution changes the way clients work to make it easier and faster."

More Oracle Fusion Service pros

"You can integrate it with various systems for batch processing and other configurations."

Cons

"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."

"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."

"Lacks the ability to deploy custom code for customization."

"When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher."

"I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities."

"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."

"Oracle Service Cloud could improve the integration for older platforms."

"When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve."

More Oracle Fusion Service cons

"The product can be complicated to develop, as many methods exist to achieve solutions."

Pricing and Cost Advice

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"Oracle Fusion Service is a cheap and flexible solution."

"This is definitely an expensive product compared to others on the market."

"The tool is reasonably priced."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"The product has average pricing."

"Oracle Fusion Service is more expensive than Workday."

"The platform is expensive."

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Top Industries

By visitors reading reviews

Educational Organization

71%

Computer Software Company

Financial Services Firm

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

See all answers

What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

See all answers

What is your experience regarding pricing and costs for Siebel Contact Center?

The platform is expensive. Many metrics for these licenses are mainly user-based, which makes it quite costly. I rate the pricing a ten.

See all answers

What needs improvement with Siebel Contact Center?

The product can be complicated to develop, as many methods exist to achieve solutions. This complexity can make it challenging to find the right approach. Also, AI integration could be expanded.

See all answers

What is your primary use case for Siebel Contact Center?

Our customers use it to store all their customer data and manage their processes. The Contact Center integrates with the CTI platform so that when a customer calls, the agent has access to the cust...

See all answers

Comparisons

Siebel CRM vs Oracle Fusion Service

Compared 22% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 17% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 11% of the time

Vertical Solutions VContactCenter vs Oracle Fusion Service

Compared 11% of the time

Pega CRM vs Oracle Fusion Service

Compared 9% of the time

More Oracle Fusion Service Competitors

Amazon Connect vs Siebel Contact Center

Compared 100% of the time

More Siebel Contact Center Competitors

Product Reports

Buyer's Guide

Oracle Fusion Service

April 2025

Download Oracle Fusion Service product report

Buyer's Guide

Contact Center Platforms

May 2025

Download Siebel Contact Center product report

Also Known As

Oracle Service Cloud, Oracle RightNow

No data available

Overview

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.

Oracle

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Southwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.