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Automate vs Blue Prism comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 8, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.1
Automate saves time and resources, achieving ROI quickly by reducing manual tasks and IT staff needs through automation.
Sentiment score
7.5
Blue Prism users experience varying ROI; some report high savings and efficiency, while others face cost-benefit challenges.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
Our improvement has been approximately 30% in productivity since implementing this tool.
We paid back within less than six months, and our cost for Blue Prism hasn't changed for the last 10 years.
 

Customer Service

Sentiment score
7.5
Automate customer service is praised for responsive, effective support despite occasional communication issues, with knowledgeable and helpful staff.
Sentiment score
6.3
Blue Prism's customer service receives mixed reviews, with users citing both responsive assistance and frustration with delays and complexity.
They don't always understand the processes I'm trying to implement.
I rate the technical support 10 out of 10 because it provided excellent service during implementation and when we were connecting with different services.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
If we need to learn something about fixing a problem, improving a solution structure, they have something called knowledge management hours, where we can tap into their expertise to improve our processes or find different ways to build our solutions.
 

Scalability Issues

Sentiment score
7.0
Automate offers scalable, cost-effective deployment with support for load balancing and high availability, although scaling complexity exists.
Sentiment score
7.2
Blue Prism's scalability is mixed; success varies with architecture, expertise, and factors like costs and infrastructure challenges.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
 

Stability Issues

Sentiment score
7.0
Automate is praised for stability and performance, despite occasional errors, connectivity issues, and recommendations for server improvements.
Sentiment score
7.5
Blue Prism is praised for stability and reliability, though infrastructure and processes can affect performance, often rated 7-9/10.
It has very robust features, and it is not prone to instability.
It is very reliable.
 

Room For Improvement

Users seek improvements in web automation, UI, security, OCR, integration, documentation, stability, AI, cloud functionality, and community access.
Blue Prism requires enhancements in AI, machine learning, integration, usability, support, interface, security, and affordability.
Integration with Amazon S3 is somewhat lacking.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
I would like to see the interface of Blue Prism refreshed.
 

Setup Cost

Automate offers a cost-effective, scalable pricing model with lower costs per bot, unlike UiPath and Blue Prism.
Blue Prism's pricing is seen as costly compared to competitors, with annual and licensing fees raising concerns for mid-sized firms.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
They don't charge per user or per environment, so you get everything you need included at one fixed cost.
 

Valuable Features

Automate offers easy task development and integration with AI resources, efficiently handling tasks with strong support for secure transfers.
Blue Prism offers robust automation with features like SQL access, multi-bot architecture, API integrations, scalability, and strong security.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
Other features I appreciate about Automate include business processing automation, intelligent documentation, and restrictive processes.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
The ability to scale quickly is also valuable, and their support is good in general.
 

Categories and Ranking

Automate
Ranking in Robotic Process Automation (RPA)
5th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
27
Ranking in other categories
No ranking in other categories
Blue Prism
Ranking in Robotic Process Automation (RPA)
4th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
89
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 1.7%, up from 1.0% compared to the previous year. The mindshare of Blue Prism is 9.4%, down from 12.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Q&A Highlights

reviewer1373997 - PeerSpot reviewer
Jun 29, 2021
 

Featured Reviews

Anabel Marco - PeerSpot reviewer
Automates processes efficiently with cost-effective scaling and robust customer support
Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.
WayneFillis - PeerSpot reviewer
Effective automation boosts efficiency but requires improved co-management
There is a need for a co-management product to manage multiple developers using Blue Prism. Features like version control and supporting multiple developers at the same time should be improved. Furthermore, Blue Prism should invest in marketing their other products. I also find it concerning that they require purchasing support calls.
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Answers from the Community

reviewer1373997 - PeerSpot reviewer
Jun 29, 2021
Jun 29, 2021
@reviewer1356150 @Nilesh Pawar @reviewer1390509 @Alex Yuan @Hayaa Kayasseh you've all recently written reviews for one of these products. Do you have any insight to share with @reviewer1373997 about governance and business continuity requirements for these products?
See 2 answers
Rony_Sklar - PeerSpot reviewer
Jul 20, 2020
@reviewer1356150 @Nilesh Pawar @reviewer1390509 @Alex Yuan @Hayaa Kayasseh you've all recently written reviews for one of these products. Do you have any insight to share with @reviewer1373997 about governance and business continuity requirements for these products?
Mohammed Tafazal - PeerSpot reviewer
Jun 29, 2021
For any RPA tool it required have a generic /universal governance model where  1. sponsor or Head of RPA implementation 2. Business analysts 3.Architects(solution/technical) 4.Developers ( Full stack - Build, Test and SIT) 5.Scrum master or Sprints head or Project manager 6. QA ( Test automation) - optional Above generic governance model/structure roles for handling any kind of RPA process. One proven way to implement centralized automation management is via a CoE. The best practices of Robotic Process Automation states that the use of bots doesn’t increase negative risks for the organization in the development of reusable solutions. The responsibilities of a Centre of Excellence will depend on the exact governance model used. The most common activities include the following: Drive RPA in the business, training teams, and increasing awareness of RPA in those. Calculate the criticality and quality of the developed solutions, ensuring the application of best practices. Monitor the operation of bots and guarantee that execution SLAs (service-level agreement) are met. Follow and report the main development stages. Guarantee the execution of established governance processes. Guarantee the continual improvement of processes and tools. Business Continuity Requirements: To have backup or disaster recovery machines for the critical RPA processes with load balancing using central orchestration in different clusters. For any of the RPA there is orchestration tool which handles all the initiation and processing from one location have it maintained well from risks and disasters with load balancing. This will helps in business continuity.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
12%
Manufacturing Company
8%
Healthcare Company
6%
Financial Services Firm
21%
Computer Software Company
11%
Manufacturing Company
9%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scraping, pre-reporting, and many processes that need to be automated on the web. My...
What is your experience regarding pricing and costs for Fortra Automate?
The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would rate the pricing as an eight out of ten.
Should I choose Blue Prism or Microsoft Power Automate?
Hello Netanya, it depends on your needs and your expertise. In my humble opinion you can start a big RPA project implementation with Blue Prism which is stable and mature software, in order to ser...
I am evaluating Blue Prism and UiPath for RPA for my company. Which one do you recommend?
I'm very familiar with UiPath and the RPA industry: was hired by Daniel Dines in 2015 when there were 35 employees and left in 2019 when there were 3K+. I'm a big believer in the product, leadershi...
 

Comparisons

 

Also Known As

HelpSystems Automate, Automate
No data available
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover
Find out what your peers are saying about Automate vs. Blue Prism and other solutions. Updated: June 2025.
856,874 professionals have used our research since 2012.