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Ordaana vs Sprinklr comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 25, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ordaana
Ranking in Customer Experience Management
11th
Average Rating
10.0
Reviews Sentiment
9.2
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Sprinklr
Ranking in Customer Experience Management
8th
Average Rating
8.0
Number of Reviews
11
Ranking in other categories
Social CRM (1st), Customer Feedback Management (2nd), Community Platforms (1st), Social Media Management Solutions (1st), Digital Experience Platforms (DXP) (3rd)
 

Mindshare comparison

As of October 2025, in the Customer Experience Management category, the mindshare of Ordaana is 0.8%, up from 0.3% compared to the previous year. The mindshare of Sprinklr is 1.4%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
Sprinklr1.4%
Ordaana0.8%
Other97.8%
Customer Experience Management
 

Featured Reviews

ST
The insights and analytics provided by Ordaana have been invaluable in refining our sales strategies and identifying growth opportunities
While Ordaana CRM has been a fantastic tool for our organization, there are a few areas where we see room for improvement. Enhancing the mobile app functionality would be beneficial, as our team members are often on the go and need seamless access to the CRM from their mobile devices. Additionally, expanding the customization options for reports and dashboards would allow us to tailor the insights more closely to our specific needs. We would love to see the inclusion of a built-in chat feature for internal team communication directly within Ordaana CRM. This would streamline collaboration and ensure all communications are centralized. Moreover, an advanced analytics module with predictive insights and trend analysis would be a game-changer, helping us anticipate customer needs and make more informed decisions. Lastly, integrating social media management tools would enable us to track and engage with our customers across various platforms more effectively.
Leonid Mironov - PeerSpot reviewer
Facilitating data-driven decisions with powerful reporting and case management
The most valuable features are case management and reporting. The Unified-CXM Platform also helps in data aggregation and offers the capability to export data in different formats and integrate it with common CRMs like Microsoft 360 or Salesforce. Additionally, the ability to manage access to the data and ensure visibility to third parties is quite beneficial. The solution allows me to take data-driven decisions and identify gaps within the business by collecting and labeling data extensively.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the most valuable features of Ordaana CRM for our organization has been the appointment booking functionality. This feature has streamlined the scheduling process, allowing our team to efficiently book and manage client appointments."
"The most important feature of Sprinklr is its high availability since it is a cloud solution."
"The interface is the most valuable feature to me."
"Everything is integrated in one platform."
"Sprinklr provides an in-depth, comprehensive solution akin to Salesforce for social media, offering a 360-degree cover with numerous options."
"The most effective feature is the automation of the routing engine."
"The scheduling feature is, of course, key just so I can do it in one sitting, plan out the month, and be ahead of everything."
"Customization and custom rule engines are highly valuable, enabling the creation of custom rules tailored to specific needs."
"The most valuable features are case management and reporting."
 

Cons

"Enhancing the mobile app functionality would be beneficial, as our team members are often on the go and need seamless access to the CRM from their mobile devices."
"Sometimes I'll log into LinkedIn, and it won't show the scheduled post."
"If I compare Sprinklr with NICE, people still opt for NICE. This is because they are not as confident with the use cases of Sprinklr, even though Sprinklr is trying to improve."
"The support system is a major drawback because there is no live chat system for immediate issue reporting, leading to delayed resolutions."
"The interaction and integration with our CRM should be improved, especially to ensure security with on-premises solutions and to be suitable for banking environments."
"There could be more videos on how to use Sprinklr."
"Their support team should opt for phone calls over emails to resolve issues faster."
"When onboarding new users, the platform requires a lot of fine-tuning, which demands certain expertise on the customer side."
"Sprinklr should consider not charging for everything. Services such as premium support and onboarding should be part of the deal."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Energy/Utilities Company
8%
Computer Software Company
8%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise5
Large Enterprise6
 

Questions from the Community

What is your experience regarding pricing and costs for Ordaana ?
When considering Ordaana CRM, it's important to carefully evaluate the setup cost, pricing, and licensing options to ensure they align with your organization's budget and needs. The initial setup c...
What needs improvement with Ordaana ?
While Ordaana CRM has been a fantastic tool for our organization, there are a few areas where we see room for improvement. Enhancing the mobile app functionality would be beneficial, as our team me...
What is your primary use case for Ordaana ?
We use the Ordaana CRM primarily to manage customer relationships and streamline our sales processes. Our team of 15 operates in a fast-paced environment where efficiency and organization are key. ...
Why is Sprinklr famous for its social media feature?
As a digital experience platform with many features, Sprinklr includes the feature for better social media and sales outreach and is famous for it because many competitors don’t offer it. If you us...
Is Sprinklr a free digital experience platform?
No, Sprinklr isn't a free DXP but it does offer a 30-day free trial. It's not offered for all of its features, though. I looked and at the moment you can get a free trial for only Lite (meaning no...
Can Sprinklr help a company provide good customer support?
I think if you're looking for a digital experience platform that values your customers most, you're asking about the right one, as the whole philosophy Sprinklr seems to have is about your clients...
 

Comparisons

No data available
 

Also Known As

No data available
Get Satisfaction, Unified-CXM Platform
 

Overview

 

Sample Customers

Information Not Available
GoDaddy, Samsung, GAP, P&G, Nike, Cisco, Intel, NHL, Dell, Groupon, Starwood Hotels & Resorts, Virgin America, Frontier Airlines
Find out what your peers are saying about Salesforce, Qualtrics, Genesys and others in Customer Experience Management. Updated: September 2025.
872,029 professionals have used our research since 2012.