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Oracle Service Cloud vs Siebel CRM comparison

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1,409 views|1,041 comparisons
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1,929 views|1,483 comparisons
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Oracle Service Cloud could improve the integration for older platforms.""Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice.""Everything is managed by Oracle, so they have security in place."

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"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products.""Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals.""Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system.""The solution is scalable.""It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

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Cons
"The user experience has to be much better.""Oracle Service Cloud could improve the integration for older platforms.""Oracle changed the means by which users are created in the system. I would like this to be easier to implement."

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"The user interface, mobile application, and support could be improved.""Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce.""It is difficult to set up.""Siebel CRM can improve as an ERP and for a few corporate business workloads.""The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system.""The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

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Pricing and Cost Advice
  • "This is definitely an expensive product compared to others on the market."
  • More Oracle Service Cloud Pricing and Cost Advice →

  • "Its licensing is yearly."
  • "The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
  • More Siebel CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Everything is managed by Oracle, so they have security in place.
    Top Answer:Oracle has to work on the interface for this solution. The user experience has to be much better. They have to work on integration with other systems.
    Top Answer:This product is used to provide and kind of service that is related to customer support.
    Top Answer:The solution's order management pack is quite fantastic.
    Top Answer:The solution itself is very heavy. If Oracle can provide a better cloud version, they could provide a cloud dated version that can be deployed on a microservice. There needs to be a way to move things… more »
    Top Answer:We primarily use the solution to get an almost 360-degree view of a customer. If you can see a customer, you can have a view of all the technical assets which the customer has. We use product… more »
    Ranking
    10th
    out of 70 in CRM
    Views
    1,409
    Comparisons
    1,041
    Reviews
    2
    Average Words per Review
    348
    Rating
    8.0
    7th
    out of 70 in CRM
    Views
    1,929
    Comparisons
    1,483
    Reviews
    5
    Average Words per Review
    320
    Rating
    7.0
    Comparisons
    Also Known As
    Oracle RightNow
    Learn More
    Overview

    Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

    This flexible and scalable platform includes:

    • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
    • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
    • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
    • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
    • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

      For more information visit https://cloud.oracle.com/en_US/service-cloud

    Oracle's Siebel Customer Relationship Management (CRM), the world's most complete CRM solution, helps organizations achieve maximum top- and bottom-line growth and deliver great customer experiences across all channels, touchpoints, and devices.
    Offer
    Learn more about Oracle Service Cloud
    Learn more about Siebel CRM
    Sample Customers
    Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
    Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company36%
    Comms Service Provider12%
    Financial Services Firm8%
    Insurance Company4%
    REVIEWERS
    Comms Service Provider29%
    Computer Software Company29%
    Real Estate/Law Firm14%
    Financial Services Firm14%
    VISITORS READING REVIEWS
    Computer Software Company33%
    Comms Service Provider24%
    Government6%
    Manufacturing Company5%
    Company Size
    REVIEWERS
    Small Business41%
    Midsize Enterprise18%
    Large Enterprise41%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise12%
    Large Enterprise72%
    REVIEWERS
    Small Business10%
    Large Enterprise90%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise18%
    Large Enterprise66%
    Buyer's Guide
    Oracle Service Cloud vs. Siebel CRM
    July 2022
    Find out what your peers are saying about Oracle Service Cloud vs. Siebel CRM and other solutions. Updated: July 2022.
    620,319 professionals have used our research since 2012.

    Oracle Service Cloud is ranked 10th in CRM with 3 reviews while Siebel CRM is ranked 7th in CRM with 6 reviews. Oracle Service Cloud is rated 8.6, while Siebel CRM is rated 7.0. The top reviewer of Oracle Service Cloud writes "It has lots of APIs to integrate with other solutions". On the other hand, the top reviewer of Siebel CRM writes "Reliable with good upper-level support and capable of expansion". Oracle Service Cloud is most compared with Oracle CX Sales, Microsoft Dynamics CRM, Salesforce Service Cloud, Freshdesk and Oracle CRM, whereas Siebel CRM is most compared with Oracle CRM, Microsoft Dynamics CRM, Oracle CX Sales, Salesforce Sales Cloud and SAP CRM. See our Oracle Service Cloud vs. Siebel CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.