"Oracle Service Cloud could improve the integration for older platforms."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"Everything is managed by Oracle, so they have security in place."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"The solution is scalable."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"The user experience has to be much better."
"Oracle Service Cloud could improve the integration for older platforms."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"The user interface, mobile application, and support could be improved."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"It is difficult to set up."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
Oracle Service Cloud is ranked 10th in CRM with 3 reviews while Siebel CRM is ranked 7th in CRM with 6 reviews. Oracle Service Cloud is rated 8.6, while Siebel CRM is rated 7.0. The top reviewer of Oracle Service Cloud writes "It has lots of APIs to integrate with other solutions". On the other hand, the top reviewer of Siebel CRM writes "Reliable with good upper-level support and capable of expansion". Oracle Service Cloud is most compared with Oracle CX Sales, Microsoft Dynamics CRM, Salesforce Service Cloud, Freshdesk and Oracle CRM, whereas Siebel CRM is most compared with Oracle CRM, Microsoft Dynamics CRM, Oracle CX Sales, Salesforce Sales Cloud and SAP CRM. See our Oracle Service Cloud vs. Siebel CRM report.
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