Amdocs CRM vs Siebel CRM comparison

Amdocs and Oracle are both solutions in the CRM category. Amdocs is ranked #43, while Oracle is ranked #9 with an average rating of 7.8. Amdocs holds a 0.6% mindshare in CRM, compared to Oracle’s 5.6% mindshare. Additionally, 88% of Oracle users are willing to recommend the solution.

Amdocs CRM

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496 Comparison Views

Siebel CRM

Read 20 Siebel CRM reviews

2,441 Views
2,343 Comparison Views

88% willing to recommend

Amdocs CRM

Siebel CRM

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Executive Summary

We performed a comparison between Amdocs CRM and Siebel CRM based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: July 2025).

Buyer's Guide

CRM

July 2025

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Helped 863,901 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amdocs CRM

Ranking in CRM

43rd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Siebel CRM

Ranking in CRM

9th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Amdocs CRM is 0.6%, down from 1.1% compared to the previous year. The mindshare of Siebel CRM is 5.6%, down from 6.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

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ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

12%

University

10%

Consumer Goods Company

Government

13%

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

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What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

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What needs improvement with Siebel Sales?

Siebel CRM is a flexible system that can be customized for specific business needs. There are many models which you first select and then modify. Many features can be added as needed. It is a huge ...

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Comparisons

Salesforce Sales Cloud vs Amdocs CRM

Compared 25% of the time

SAP CRM vs Amdocs CRM

Compared 25% of the time

More Amdocs CRM Competitors

Microsoft Dynamics CRM vs Siebel CRM

Compared 26% of the time

Oracle CRM vs Siebel CRM

Compared 19% of the time

SAP CRM vs Siebel CRM

Compared 16% of the time

Oracle CX Sales vs Siebel CRM

Compared 10% of the time

Zoho CRM vs Siebel CRM

Compared 2% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

CRM

July 2025

Download Amdocs CRM product report

Buyer's Guide

Siebel CRM

July 2025

Download Siebel CRM product report

Also Known As

No data available

Siebel Sales

Overview

Information not available

Amdocs

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

Cricket Wireless, Defense Telematica Organization, Enel, Fastweb, Kcell, Movicel, Vodafone Romania, Zon Multimedia, TIM Brasil, Telenor Serbia

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: July 2025.

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