Oracle Real User Experience Insight vs Splunk ITSI (IT Service Intelligence) comparison

Oracle and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Oracle is ranked #67, while Splunk is ranked #11 with an average rating of 8.4. Oracle holds a 0.5% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 100% of Oracle users are willing to recommend the solution, compared to 98% of Splunk users who would recommend it.

Oracle Real User Experience...

Read 5 Oracle Real User Experience Insight reviews

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845 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Read 63 Splunk ITSI (IT Service Intelligence) reviews

3,509 Views
2,176 Comparison Views

98% willing to recommend

Oracle Real User Experience...

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jul 24, 2024

Oracle Real User Experience Insight and Splunk ITSI (IT Service Intelligence) are robust IT monitoring and analysis solutions, each excelling in different areas. User reviews often favor Oracle for its pricing and support, while Splunk is preferred for its comprehensive features and value.

What features are offered by Oracle Real User Experience Insight in comparison to Splunk ITSI (IT Service Intelligence)?

Oracle Real User Experience Insight provides detailed user session tracking and customizable dashboards for in-depth user behavior analysis. Splunk ITSI offers advanced analytics, machine learning capabilities, and dynamic graphical representations to aid system monitoring and predictive maintenance. Users find Splunk's features more powerful and versatile.

What areas of improvement can be found in Oracle Real User Experience Insight in comparison to Splunk ITSI (IT Service Intelligence)?

Oracle needs better integration with third-party tools and enhanced real-time data processing. Splunk's initial setup complexity and the need for more user-friendly configuration options are common pain points. Both products can simplify their processes, with Splunk's complexity being more frequently mentioned by users.

How is the ease of deployment and customer service of Oracle Real User Experience Insight in comparison to Splunk ITSI (IT Service Intelligence)?

Oracle Real User Experience Insight is noted for its straightforward deployment process that requires less time and resources. Users commend its reliable customer service. Splunk ITSI's deployment is more complex, needing in-depth technical knowledge and extended timeframes, although its customer service is also well-regarded.

What setup costs and ROI can be seen with Oracle Real User Experience Insight in comparison to Splunk ITSI (IT Service Intelligence)?

Oracle is appreciated for its competitive pricing, with support included in the cost, leading to favorable ROI. Splunk ITSI, while more expensive, is valued for its extensive features that provide significant long-term value, resulting in high perceived ROI despite higher initial setup costs.

To learn more, read our detailed Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence) Report (Updated: March 2026).

Buyer's Guide

Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence)

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Real User Experience...

Ranking in Application Performance Monitoring (APM) and Observability

67th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

11th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (3rd)

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Oracle Real User Experience Insight is 0.5%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	0.8%
Oracle Real User Experience Insight	0.5%
Other	98.7%

Application Performance Monitoring (APM) and Observability

Featured Reviews

AKM Rezaul Karim

Deputy General Manager at Thakral

Provides you with powerful analysis of your network and business infrastructure

There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider.

Read full review

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The availability of the solution is its most valuable aspect, and I can also Google anything I want and upload it on the cloud using the very helpful mobile app."

"The availability of the solution is its most valuable aspect. I can also Google anything I want and upload it on the cloud. I can do that using the mobile app. It is very helpful."

"The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains operational through another node. So that's the core aspect of the setup. Additionally, the schedule and the rental database run on servers, and behind these servers, we have storage. This storage operates as a single storage cluster, although there might be another storage option that costs around $30."

"Before RUEI came in, the users from production took hours to resolve issues, or couldn't end up finding a root cause."

"Even if you don't have a QA tool, you can automate a lot of the quality assurance functions through ORUEI."

"ORUEI lets you create a dashboard that shows you insight into the user experience."

"The most valuable feature is the ability to Drill down to webpage actions."

"Customer satisfaction higher than before."

"The health scores and glass tables are extremely valuable and useful."

"Instant usability of gathered event metrics is available. We have metrics data from systems, and we can use that to instantly get system status and trends."

"The flexibility to develop and consolidate many solutions into one platform is great."

"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."

"What I like the most is the event correlations. It's a file structure, and ITSI has a correlation layer where you can normalize the events from different sources. Once these events are normalized, you set up rules to aggregate them into different or the same attributes. After the rules are defined, you can automate the process to solve the issue automatically."

"It has saved a lot of time, made things more efficient, made budgeting easy, and made it enjoyable to learn and use as a tool."

"I particularly like the preview feature because it provides a prompt experience for impact analysis."

"We are quite pleased with its capabilities."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"Currently, it monitors web applications well, but ORUEI doesn't monitor mobile applications yet."

"The application resource usage has increased due to using RUEI."

"Currently, it monitors web applications well, but ORUEI doesn't monitor mobile applications yet. It would be nice if they also added the ability to monitor mobile apps."

"Licensing is very expensive for this solution."

"The application resource usage has increased due to using RUEI."

"It would be nice if the solution could be integrated with Outlook. If I'm signing any quotation, any proposal, or any of my communications, I should be able to update that Oracle application as well."

"There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider."

"It is a bit complex for newbie."

"The biggest improvement area is making it open to developers. Right now, it is very closed. It can only be downloaded by people who have a license to and not everyone. If it is open to everybody, more people will use it."

"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."

"Occasionally, we have faced some slowness, which we reported to Splunk, and those issues were promptly resolved."

"I believe the refresh time should be faster."

"The cost of the license could be lower."

"Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specifically when correlating between different CIs."

"If they can somehow integrate it with AI in the near future, it will definitely be a game changer."

"The data recovery has room for improvement."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

Information not available

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

"Splunk ITSI is expensive."

"It would have been good if the product cost was much lower."

"Splunk ITSI is expensive."

"Pricing has some room for improvement."

"The licensing is based on data usage."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

24%

Comms Service Provider

11%

Construction Company

Insurance Company

Financial Services Firm

16%

Manufacturing Company

10%

Computer Software Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	10
Large Enterprise	43

Questions from the Community

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What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Regarding pricing, since Splunk ITSI (IT Service Intelligence) is a flavor of Splunk, there are no fixed prices as it depends on data volume. It is indeed a premium app within Splunk. The pricing r...

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

As per my analysis of Splunk ITSI (IT Service Intelligence), I do not see much room for improvement. My experience as a mid-level user suggests that deep knowledge is helpful to maximize the tool's...

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Compared 9% of the time

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Compared 7% of the time

Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence)

Compared 6% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

March 2026

Oracle Real User Experience Insight report

Download Oracle Real User Experience Insight product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

March 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Also Known As

Oracle Real User Experience Insight, Oracle RUEI

No data available

Overview

Oracle Real User Experience Insight, Oracle's on-premises management platform, providing a single pane of glass for management of Oracle environments, whether in customer data centers or in Oracle Cloud that integrates performance analysis and usage analysis into a single offering, enabling business and IT stakeholders to develop a shared understanding into their application users' experience. Oracle Real User Experience Insight's non-intrusive monitoring capability is built using state-of-the-art Network Protocol Analysis (NPA) technology, which does not require any modification, changes, or instrumentation of the application. Its passive monitoring approach allows enterprises to deploy in production, without requiring costly test/QA environment validations.

Oracle

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Hover Automotive India, Chhattisgarh Infotech and Biotech Promotion Society, Daelim Industrial, MakeMyTrip, Acorn Paper Products Company, KEC International, Ministero del Lavoro e delle Politiche Sociali, The Qatar Olympic Committee

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence)

March 2026

Free Report: Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence)

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