Oracle Real User Experience Insight vs Splunk ITSI (IT Service Intelligence) comparison

Oracle and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Oracle is ranked #60, while Splunk is ranked #10 with an average rating of 8.6. Oracle holds a 0.7% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 100% of Oracle users are willing to recommend the solution, compared to 98% of Splunk users who would recommend it.

Oracle Real User Experience...

Read 5 Oracle Real User Experience Insight reviews

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2,079 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Read 64 Splunk ITSI (IT Service Intelligence) reviews

5,892 Views
3,771 Comparison Views

98% willing to recommend

Oracle Real User Experience...

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jun 3, 2026

Oracle Real User Experience Insight and Splunk ITSI are competing in IT monitoring and analytics. Splunk ITSI has the upper hand with superior features, although Oracle excels in pricing and customer support.

Features: Oracle Real User Experience Insight translates user actions into insights for application optimization. It also has strong user experience dashboards. Splunk ITSI's predictive analytics help proactively address service issues and manage alert fatigue, its customizable dashboards offer advanced visibility, and it provides comprehensive end-to-end IT operation insights.

Room for Improvement: Oracle needs to enhance its suite of analytics features to match its user-centric approach. It would benefit from predictive capabilities and robust data integration tools. Splunk ITSI can improve its deployment complexity, requiring simpler integration processes and more flexibility in customization for smaller-scale environments.

Ease of Deployment and Customer Service: Oracle Real User Experience Insight provides streamlined deployment with dedicated support for swift setup. Splunk ITSI involves a more complex deployment, requiring integration efforts. However, it offers comprehensive customer service to efficiently handle technical inquiries. Oracle's simple setup is a strength, but Splunk caters to those needing detailed functionality.

Pricing and ROI: Oracle Real User Experience Insight is cost-effective, offering substantial ROI with low setup costs and favorable support packages. Splunk ITSI, despite premium pricing, delivers solid ROI through powerful analytics and long-term service benefits. Splunk’s ability to transform IT data into actionable intelligence can justify its higher initial investment over time.

To learn more, read our detailed Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence) Report (Updated: August 2026).

Buyer's Guide

Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence)

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Real User Experience...

Ranking in Application Performance Monitoring (APM) and Observability

60th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of August 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Oracle Real User Experience Insight is 0.7%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	0.8%
Oracle Real User Experience Insight	0.7%
Other	98.5%

Application Performance Monitoring (APM) and Observability

Featured Reviews

AKM Rezaul Karim

Deputy General Manager at Thakral

Provides you with powerful analysis of your network and business infrastructure

There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider.

Read full review

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The availability of the solution is its most valuable aspect. I can also Google anything I want and upload it on the cloud. I can do that using the mobile app. It is very helpful."

"ORUEI lets you create a dashboard that shows you insight into the user experience."

"The most valuable feature is the ability to Drill down to webpage actions."

"Even if you don't have a QA tool, you can automate a lot of the quality assurance functions through ORUEI."

"The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains operational through another node. So that's the core aspect of the setup. Additionally, the schedule and the rental database run on servers, and behind these servers, we have storage. This storage operates as a single storage cluster, although there might be another storage option that costs around $30."

"Before RUEI came in, the users from production took hours to resolve issues, or couldn't end up finding a root cause."

"Customer satisfaction higher than before."

"The root cause analysis is very helpful for us."

"Having worked closely with Splunk support engineers, I've observed their high capabilities in resolving issues."

"The most valuable features are the service analyzer and Glass Tables."

"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."

"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."

"Having a structure on how to resolve incidents is the most valuable aspect."

"Splunk ITSI is fast and provides a lot of out-of-the-box integration."

"It's scalable and expands well."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider."

"It would be nice if the solution could be integrated with Outlook. If I'm signing any quotation, any proposal, or any of my communications, I should be able to update that Oracle application as well."

"It is a bit complex for newbie."

"Licensing is very expensive for this solution."

"Currently, it monitors web applications well, but ORUEI doesn't monitor mobile applications yet. It would be nice if they also added the ability to monitor mobile apps."

"The application resource usage has increased due to using RUEI."

"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."

"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."

"Splunk ITSI should include ease of integration and more templating."

"We'd like them to show more inputs on the dashboard."

"Occasionally, we have faced some slowness, which we reported to Splunk, and those issues were promptly resolved."

"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."

"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."

"Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

Information not available

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

"Pricing has some room for improvement."

"Splunk pricing is high."

"Splunk ITSI is expensive."

"The pricing of Splunk is a bit high."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"It would have been good if the product cost was much lower."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

22%

Construction Company

14%

Comms Service Provider

12%

Healthcare Company

Financial Services Firm

16%

Manufacturing Company

10%

Outsourcing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	8
Large Enterprise	46

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

Training the database could make Splunk ITSI (IT Service Intelligence) even better for my work. I sometimes feel a lag with Splunk ITSI (IT Service Intelligence). I gave it a nine out of ten.

See all answers

What is your primary use case for Splunk ITSI (IT Service Intelligence)?

I have been using Splunk ITSI (IT Service Intelligence) for the last two to three years for my data handling. I do IT implementation with strong technical skills. I sometimes use Splunk ITSI (IT Se...

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Compared 6% of the time

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2026

Oracle Real User Experience Insight report

Download Oracle Real User Experience Insight product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

July 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Also Known As

Oracle Real User Experience Insight, Oracle RUEI

No data available

Overview

Oracle Real User Experience Insight offers comprehensive monitoring and analysis of user interactions with web applications, delivering actionable insights to optimize performance.

Industries prioritize understanding user interactions to enhance application efficiency. Oracle Real User Experience Insight provides deep visibility into web application performance by capturing real-time data on user activity. Through advanced analytics, it identifies performance bottlenecks and areas for improvement, helping organizations maintain optimal application health and user satisfaction.

What are the key features of Oracle Real User Experience Insight?

Real-time Monitoring: Continuously tracks user interactions and application performance.
Performance Analytics: Analyzes data to identify performance bottlenecks and areas needing improvement.
Customizable Dashboards: Provides tailored views of key performance metrics relevant to business goals.
User Experience Insights: Delivers feedback on user interaction patterns for better decision-making.

What benefits should users consider when evaluating Oracle Real User Experience Insight?

Improved Application Performance: Helps maintain applications at optimal performance levels through early identification of issues.
Enhanced User Satisfaction: Offers insights to refine user interactions and overall application experience.
Resource Optimization: Provides data-driven insights enabling efficient resource allocation and management.
Increased Competitiveness: Supports continuous improvement efforts, aiding in maintaining a competitive edge.

Oracle Real User Experience Insight finds applications across sectors like finance, healthcare, and retail, where user interaction is crucial. Financial institutions utilize it for monitoring online banking services, ensuring secure and efficient transactions. In healthcare, it helps in optimizing patient portals, while in retail, it enhances online shopping experiences by analyzing customer interactions and refining application performance.

Oracle

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?

Intelligent Alerting: Provides proactive monitoring and noise reduction.
Service Analyzer: Enables KPI monitoring and issue identification.
Glass Tables: Allows visual monitoring of crucial metrics.
Event Correlation: Simplifies incident management and reduces alert fatigue.
Scalability: Supports large data volumes and integrates vast data sources.

What Benefits and ROI can Users Expect from Splunk ITSI?

Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
Improved Resolution Time: Accelerates incident resolution and operational efficiency.
Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk

Sample Customers

Hover Automotive India, Chhattisgarh Infotech and Biotech Promotion Society, Daelim Industrial, MakeMyTrip, Acorn Paper Products Company, KEC International, Ministero del Lavoro e delle Politiche Sociali, The Qatar Olympic Committee

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence)

August 2026

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