Oracle Real User Experience Insight vs Splunk ITSI (IT Service Intelligence) comparison

Oracle and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Oracle is ranked #69, while Splunk is ranked #12 with an average rating of 8.4. Oracle holds a 0.4% mindshare in APM, compared to Splunk’s 0.7% mindshare. Additionally, 100% of Oracle users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Oracle Real User Experience...

Read 5 Oracle Real User Experience Insight reviews

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677 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Read 52 Splunk ITSI (IT Service Intelligence) reviews

2,996 Views
1,768 Comparison Views

97% willing to recommend

Oracle Real User Experience...

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jul 24, 2024

Oracle Real User Experience Insight and Splunk ITSI (IT Service Intelligence) are robust IT monitoring and analysis solutions, each excelling in different areas. User reviews often favor Oracle for its pricing and support, while Splunk is preferred for its comprehensive features and value.

What features are offered by Oracle Real User Experience Insight in comparison to Splunk ITSI (IT Service Intelligence)?

Oracle Real User Experience Insight provides detailed user session tracking and customizable dashboards for in-depth user behavior analysis. Splunk ITSI offers advanced analytics, machine learning capabilities, and dynamic graphical representations to aid system monitoring and predictive maintenance. Users find Splunk's features more powerful and versatile.

What areas of improvement can be found in Oracle Real User Experience Insight in comparison to Splunk ITSI (IT Service Intelligence)?

Oracle needs better integration with third-party tools and enhanced real-time data processing. Splunk's initial setup complexity and the need for more user-friendly configuration options are common pain points. Both products can simplify their processes, with Splunk's complexity being more frequently mentioned by users.

How is the ease of deployment and customer service of Oracle Real User Experience Insight in comparison to Splunk ITSI (IT Service Intelligence)?

Oracle Real User Experience Insight is noted for its straightforward deployment process that requires less time and resources. Users commend its reliable customer service. Splunk ITSI's deployment is more complex, needing in-depth technical knowledge and extended timeframes, although its customer service is also well-regarded.

What setup costs and ROI can be seen with Oracle Real User Experience Insight in comparison to Splunk ITSI (IT Service Intelligence)?

Oracle is appreciated for its competitive pricing, with support included in the cost, leading to favorable ROI. Splunk ITSI, while more expensive, is valued for its extensive features that provide significant long-term value, resulting in high perceived ROI despite higher initial setup costs.

To learn more, read our detailed Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence) Report (Updated: December 2025).

Buyer's Guide

Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence)

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Real User Experience...

Ranking in Application Performance Monitoring (APM) and Observability

69th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

12th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (3rd)

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Oracle Real User Experience Insight is 0.4%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Splunk ITSI (IT Service Intelligence)	0.7%
Oracle Real User Experience Insight	0.4%
Other	98.9%

Application Performance Monitoring (APM) and Observability

Featured Reviews

AKM Rezaul Karim

Deputy General Manager at Thakral

Provides you with powerful analysis of your network and business infrastructure

There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider.

Read full review

Ahmed Naguib

Director at Techpace

Identifying complex diagnostics and alert management improvements needed

The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The availability of the solution is its most valuable aspect. I can also Google anything I want and upload it on the cloud. I can do that using the mobile app. It is very helpful."

"The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains operational through another node. So that's the core aspect of the setup. Additionally, the schedule and the rental database run on servers, and behind these servers, we have storage. This storage operates as a single storage cluster, although there might be another storage option that costs around $30."

"The most valuable feature is the ability to Drill down to webpage actions."

"ORUEI lets you create a dashboard that shows you insight into the user experience."

"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."

"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."

"ITSI's KPI and correlation search aspects are powerful, and the service creation suits the project well. It allows for good segregation of the monitoring solution, and up-to-date quick-time monitoring. We're notified quickly when something goes wrong."

"The service analyzer view and automatic creation of incidents are valuable."

"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."

"Having worked closely with Splunk support engineers, I've observed their high capabilities in resolving issues."

"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."

"The most valuable features of Splunk ITSI are event analytics and service insight."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"It would be nice if the solution could be integrated with Outlook. If I'm signing any quotation, any proposal, or any of my communications, I should be able to update that Oracle application as well."

"Currently, it monitors web applications well, but ORUEI doesn't monitor mobile applications yet. It would be nice if they also added the ability to monitor mobile apps."

"There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider."

"The application resource usage has increased due to using RUEI."

"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."

"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."

"Splunk ITSI should include ease of integration and more templating."

"Quality-of-life features have room for improvement."

"It would be good if an interface was included in the next release."

"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."

"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."

"The solution should integrate more features in NEAP."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

Information not available

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."

"Pricing was pretty good, and it is possible to just add on the features we want."

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"Splunk ITSI is expensive compared to other tools."

"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."

"Splunk ITSI is expensive."

"Pricing has some room for improvement."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

27%

Comms Service Provider

13%

Computer Software Company

10%

Insurance Company

Financial Services Firm

17%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	9
Large Enterprise	33

Questions from the Community

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What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

January 2026

Oracle Real User Experience Insight report

Download Oracle Real User Experience Insight product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

January 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Also Known As

Oracle Real User Experience Insight, Oracle RUEI

No data available

Overview

Oracle Real User Experience Insight, Oracle's on-premises management platform, providing a single pane of glass for management of Oracle environments, whether in customer data centers or in Oracle Cloud that integrates performance analysis and usage analysis into a single offering, enabling business and IT stakeholders to develop a shared understanding into their application users' experience. Oracle Real User Experience Insight's non-intrusive monitoring capability is built using state-of-the-art Network Protocol Analysis (NPA) technology, which does not require any modification, changes, or instrumentation of the application. Its passive monitoring approach allows enterprises to deploy in production, without requiring costly test/QA environment validations.

Oracle

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Hover Automotive India, Chhattisgarh Infotech and Biotech Promotion Society, Daelim Industrial, MakeMyTrip, Acorn Paper Products Company, KEC International, Ministero del Lavoro e delle Politiche Sociali, The Qatar Olympic Committee

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence)

December 2025

Free Report: Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence)

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