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Oracle Real User Experience Insight vs Splunk ITSI (IT Service Intelligence) comparison

Oracle and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Oracle is ranked #65, while Splunk is ranked #10 with an average rating of 8.5. Oracle holds a 0.6% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 100% of Oracle users are willing to recommend the solution, compared to 98% of Splunk users who would recommend it.
Oracle Real User Experience...
Read 5 Oracle Real User Experience Insight reviews
  • 1,430 Views
  • 1,373 Comparison Views
100% willing to recommend
Splunk ITSI (IT Service Int...
Read 63 Splunk ITSI (IT Service Intelligence) reviews
  • 4,810 Views
  • 3,078 Comparison Views
98% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Oracle Real User Experience Insight and Splunk ITSI (IT Service Intelligence) are robust IT monitoring and analysis solutions, each excelling in different areas. User reviews often favor Oracle for its pricing and support, while Splunk is preferred for its comprehensive features and value.

What features are offered by Oracle Real User Experience Insight in comparison to Splunk ITSI (IT Service Intelligence)?

Oracle Real User Experience Insight provides detailed user session tracking and customizable dashboards for in-depth user behavior analysis. Splunk ITSI offers advanced analytics, machine learning capabilities, and dynamic graphical representations to aid system monitoring and predictive maintenance. Users find Splunk's features more powerful and versatile.

What areas of improvement can be found in Oracle Real User Experience Insight in comparison to Splunk ITSI (IT Service Intelligence)?

Oracle needs better integration with third-party tools and enhanced real-time data processing. Splunk's initial setup complexity and the need for more user-friendly configuration options are common pain points. Both products can simplify their processes, with Splunk's complexity being more frequently mentioned by users.

How is the ease of deployment and customer service of Oracle Real User Experience Insight in comparison to Splunk ITSI (IT Service Intelligence)?

Oracle Real User Experience Insight is noted for its straightforward deployment process that requires less time and resources. Users commend its reliable customer service. Splunk ITSI's deployment is more complex, needing in-depth technical knowledge and extended timeframes, although its customer service is also well-regarded.

What setup costs and ROI can be seen with Oracle Real User Experience Insight in comparison to Splunk ITSI (IT Service Intelligence)?

Oracle is appreciated for its competitive pricing, with support included in the cost, leading to favorable ROI. Splunk ITSI, while more expensive, is valued for its extensive features that provide significant long-term value, resulting in high perceived ROI despite higher initial setup costs.

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To learn more, read our detailed Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence) Report (Updated: April 2026).
Buyer's Guide
Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence)
April 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle Real User Experience...
Ranking in Application Performance Monitoring (APM) and Observability
65th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
5
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
63
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Oracle Real User Experience Insight is 0.6%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)0.8%
Oracle Real User Experience Insight0.6%
Other98.6%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

AKM Rezaul Karim - PeerSpot reviewer
AKM Rezaul Karim
Deputy General Manager at Thakral
Provides you with powerful analysis of your network and business infrastructure
There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider.
Read full review
DS
DhirendraSingh2
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains operational through another node. So that's the core aspect of the setup. Additionally, the schedule and the rental database run on servers, and behind these servers, we have storage. This storage operates as a single storage cluster, although there might be another storage option that costs around $30."
"The most valuable feature is the ability to Drill down to webpage actions."
"Customer satisfaction higher than before."
"ORUEI lets you create a dashboard that shows you insight into the user experience."
"The availability of the solution is its most valuable aspect. I can also Google anything I want and upload it on the cloud. I can do that using the mobile app. It is very helpful."
"Before RUEI came in, the users from production took hours to resolve issues, or couldn't end up finding a root cause."
"The availability of the solution is its most valuable aspect, and I can also Google anything I want and upload it on the cloud using the very helpful mobile app."
"Even if you don't have a QA tool, you can automate a lot of the quality assurance functions through ORUEI."
"The solution's scalability is fine."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"Splunk ITSI is fast and provides a lot of out-of-the-box integration."
"Alerts and episodes are valuable to me."
"The most valuable features of Splunk ITSI are event analytics and service insight."
"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"Customers have noted the solution helps streamline incident management."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"The application resource usage has increased due to using RUEI."
"There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider."
"Currently, it monitors web applications well, but ORUEI doesn't monitor mobile applications yet. It would be nice if they also added the ability to monitor mobile apps."
"Licensing is very expensive for this solution."
"It is a bit complex for newbie."
"Currently, it monitors web applications well, but ORUEI doesn't monitor mobile applications yet."
"The application resource usage has increased due to using RUEI."
"It would be nice if the solution could be integrated with Outlook. If I'm signing any quotation, any proposal, or any of my communications, I should be able to update that Oracle application as well."
"One thing ITSI could improve on is the maintenance windows. I have a huge case where I had to implement something related to the maintenance window. If you try to look up the issues in ITSI, you have to check the incidents individually, and putting hundreds of hosts in maintenance can be a hindrance."
"Scalability is a bit challenging, mainly if high loads are encountered. I faced several issues with high thread usage, so I would rate it around seven to eight, particularly considering that scalability is crucial yet can be premium in cost."
"When we check the service analyzer, and we have custom inputs, there are issues."
"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."
"However, a minor disadvantage is that alerts must occur multiple times before incidents are created; for instance, if the same event occurs only once or twice, an incident may not be generated immediately, whereas repeated occurrences will lead to prompt incident creation."
"Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specifically when correlating between different CIs."
"Splunk ITSI (IT Service Intelligence) can be improved because there are some events that get missed in indexing, especially on the stats and AC stats."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

Information not available
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Splunk ITSI is expensive."
"Splunk ITSI is a premium application and comes with a premium price tag."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"It would have been good if the product cost was much lower."
"The licensing is based on data usage."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Construction Company
13%
Comms Service Provider
13%
Insurance Company
6%
Financial Services Firm
16%
Manufacturing Company
10%
Outsourcing Company
7%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise45
 

Questions from the Community

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What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
In terms of improvements for Splunk ITSI (IT Service Intelligence), I would suggest adding more out-of-the-box plugins and adapters, especially as there is a high demand for observability and dashb...
See all answers
 

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Compared 6% of the time
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Compared 9% of the time
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Compared 8% of the time
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Compared 6% of the time
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Compared 5% of the time
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More Splunk ITSI (IT Service Intelligence) Competitors
 

Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
April 2026
Oracle Real User Experience Insight reportDownload Oracle Real User Experience Insight product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
April 2026
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Also Known As

Oracle Real User Experience Insight, Oracle RUEI
No data available
 

Overview

Oracle Real User Experience Insight offers comprehensive monitoring and analysis of user interactions with web applications, delivering actionable insights to optimize performance.

Industries prioritize understanding user interactions to enhance application efficiency. Oracle Real User Experience Insight provides deep visibility into web application performance by capturing real-time data on user activity. Through advanced analytics, it identifies performance bottlenecks and areas for improvement, helping organizations maintain optimal application health and user satisfaction.

What are the key features of Oracle Real User Experience Insight?
  • Real-time Monitoring: Continuously tracks user interactions and application performance.
  • Performance Analytics: Analyzes data to identify performance bottlenecks and areas needing improvement.
  • Customizable Dashboards: Provides tailored views of key performance metrics relevant to business goals.
  • User Experience Insights: Delivers feedback on user interaction patterns for better decision-making.
What benefits should users consider when evaluating Oracle Real User Experience Insight?
  • Improved Application Performance: Helps maintain applications at optimal performance levels through early identification of issues.
  • Enhanced User Satisfaction: Offers insights to refine user interactions and overall application experience.
  • Resource Optimization: Provides data-driven insights enabling efficient resource allocation and management.
  • Increased Competitiveness: Supports continuous improvement efforts, aiding in maintaining a competitive edge.

Oracle Real User Experience Insight finds applications across sectors like finance, healthcare, and retail, where user interaction is crucial. Financial institutions utilize it for monitoring online banking services, ensuring secure and efficient transactions. In healthcare, it helps in optimizing patient portals, while in retail, it enhances online shopping experiences by analyzing customer interactions and refining application performance.

Oracle

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?
  • Intelligent Alerting: Provides proactive monitoring and noise reduction.
  • Service Analyzer: Enables KPI monitoring and issue identification.
  • Glass Tables: Allows visual monitoring of crucial metrics.
  • Event Correlation: Simplifies incident management and reduces alert fatigue.
  • Scalability: Supports large data volumes and integrates vast data sources.
What Benefits and ROI can Users Expect from Splunk ITSI?
  • Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
  • Improved Resolution Time: Accelerates incident resolution and operational efficiency.
  • Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk
 

Sample Customers

Hover Automotive India, Chhattisgarh Infotech and Biotech Promotion Society, Daelim Industrial, MakeMyTrip, Acorn Paper Products Company, KEC International, Ministero del Lavoro e delle Politiche Sociali, The Qatar Olympic Committee
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence)
April 2026
Free Report: Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence)
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