Oracle Real User Experience Insight vs Splunk ITSI (IT Service Intelligence) comparison

Oracle and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Oracle is ranked #29 with an average rating of 10.0, while Splunk is ranked #12 with an average rating of 8.2. Oracle holds a 0.1% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 100% of Oracle users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Oracle Real User Experience...

Read 5 Oracle Real User Experience Insight reviews

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159 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Read 50 Splunk ITSI (IT Service Intelligence) reviews

1,725 Views
764 Comparison Views

97% willing to recommend

Oracle Real User Experience...

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jul 24, 2024

Oracle Real User Experience Insight and Splunk ITSI (IT Service Intelligence) are robust IT monitoring and analysis solutions, each excelling in different areas. User reviews often favor Oracle for its pricing and support, while Splunk is preferred for its comprehensive features and value.

What features are offered by Oracle Real User Experience Insight in comparison to Splunk ITSI (IT Service Intelligence)?

Oracle Real User Experience Insight provides detailed user session tracking and customizable dashboards for in-depth user behavior analysis. Splunk ITSI offers advanced analytics, machine learning capabilities, and dynamic graphical representations to aid system monitoring and predictive maintenance. Users find Splunk's features more powerful and versatile.

What areas of improvement can be found in Oracle Real User Experience Insight in comparison to Splunk ITSI (IT Service Intelligence)?

Oracle needs better integration with third-party tools and enhanced real-time data processing. Splunk's initial setup complexity and the need for more user-friendly configuration options are common pain points. Both products can simplify their processes, with Splunk's complexity being more frequently mentioned by users.

How is the ease of deployment and customer service of Oracle Real User Experience Insight in comparison to Splunk ITSI (IT Service Intelligence)?

Oracle Real User Experience Insight is noted for its straightforward deployment process that requires less time and resources. Users commend its reliable customer service. Splunk ITSI's deployment is more complex, needing in-depth technical knowledge and extended timeframes, although its customer service is also well-regarded.

What setup costs and ROI can be seen with Oracle Real User Experience Insight in comparison to Splunk ITSI (IT Service Intelligence)?

Oracle is appreciated for its competitive pricing, with support included in the cost, leading to favorable ROI. Splunk ITSI, while more expensive, is valued for its extensive features that provide significant long-term value, resulting in high perceived ROI despite higher initial setup costs.

To learn more, read our detailed Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence) Report (Updated: June 2025).

Buyer's Guide

Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence)

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Real User Experience...

Ranking in Application Performance Monitoring (APM) and Observability

29th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

12th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Oracle Real User Experience Insight is 0.1%, down from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

AKM Rezaul Karim

Deputy General Manager at Thakral

Provides you with powerful analysis of your network and business infrastructure

There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider.

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Srinivasulu Soolluru

Splunk ITSI Developer at Tata Consultancy

It speeds up incident response by automating alerts and ticket creation

When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains operational through another node. So that's the core aspect of the setup. Additionally, the schedule and the rental database run on servers, and behind these servers, we have storage. This storage operates as a single storage cluster, although there might be another storage option that costs around $30."

"The availability of the solution is its most valuable aspect. I can also Google anything I want and upload it on the cloud. I can do that using the mobile app. It is very helpful."

"The most valuable feature is the ability to Drill down to webpage actions."

"ORUEI lets you create a dashboard that shows you insight into the user experience."

"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."

"Customers have noted the solution helps streamline incident management."

"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."

"One of the excellent features is the service analyzer, which is truly impressive."

"The most valuable features are the service analyzer and Glass Tables."

"What I like the most is the event correlations. It's a file structure, and ITSI has a correlation layer where you can normalize the events from different sources. Once these events are normalized, you set up rules to aggregate them into different or the same attributes. After the rules are defined, you can automate the process to solve the issue automatically."

"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."

"ITSI's KPI and correlation search aspects are powerful, and the service creation suits the project well. It allows for good segregation of the monitoring solution, and up-to-date quick-time monitoring. We're notified quickly when something goes wrong."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"The application resource usage has increased due to using RUEI."

"There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider."

"Currently, it monitors web applications well, but ORUEI doesn't monitor mobile applications yet. It would be nice if they also added the ability to monitor mobile apps."

"It would be nice if the solution could be integrated with Outlook. If I'm signing any quotation, any proposal, or any of my communications, I should be able to update that Oracle application as well."

"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."

"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."

"The user interface visualization could be improved."

"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."

"The solution should integrate more features in NEAP."

"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."

"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."

"It would be good if an interface was included in the next release."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

Information not available

"Splunk ITSI is expensive."

"Splunk ITSI is a premium application and comes with a premium price tag."

"Splunk ITSI is expensive compared to other tools."

"Splunk ITSI is expensive."

"Splunk pricing is high."

"Pricing was pretty good, and it is possible to just add on the features we want."

"The licensing is based on data usage."

"Pricing has some room for improvement."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

31%

Computer Software Company

15%

Comms Service Provider

10%

Insurance Company

Financial Services Firm

20%

Computer Software Company

13%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Oracle Real User Experience Insight?

The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains op...

See all answers

What needs improvement with Oracle Real User Experience Insight?

See all answers

What advice do you have for others considering Oracle Real User Experience Insight?

I would rate it nine out of 10.

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...

See all answers

Comparisons

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Compared 47% of the time

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Compared 17% of the time

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Compared 13% of the time

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Compared 10% of the time

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Compared 9% of the time

Splunk Observability Cloud vs Splunk ITSI (IT Service Intelligence)

Compared 9% of the time

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

June 2025

Oracle Real User Experience Insight report

Download Oracle Real User Experience Insight product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

May 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Also Known As

Oracle Real User Experience Insight, Oracle RUEI

No data available

Overview

Oracle Real User Experience Insight, Oracle's on-premises management platform, providing a single pane of glass for management of Oracle environments, whether in customer data centers or in Oracle Cloud that integrates performance analysis and usage analysis into a single offering, enabling business and IT stakeholders to develop a shared understanding into their application users' experience. Oracle Real User Experience Insight's non-intrusive monitoring capability is built using state-of-the-art Network Protocol Analysis (NPA) technology, which does not require any modification, changes, or instrumentation of the application. Its passive monitoring approach allows enterprises to deploy in production, without requiring costly test/QA environment validations.

Oracle

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Hover Automotive India, Chhattisgarh Infotech and Biotech Promotion Society, Daelim Industrial, MakeMyTrip, Acorn Paper Products Company, KEC International, Ministero del Lavoro e delle Politiche Sociali, The Qatar Olympic Committee

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence)

June 2025

Free Report: Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence)

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