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Oracle Real User Experience Insight vs Splunk ITSI (IT Service Intelligence) comparison

Oracle and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Oracle is ranked #29 with an average rating of 10.0, while Splunk is ranked #10 with an average rating of 8.3. Oracle holds a 0.2% mindshare in APM, compared to Splunk’s 0.7% mindshare. Additionally, 100% of Oracle users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
Oracle Real User Experience...
Read 5 Oracle Real User Experience Insight reviews
  • 453 Views
  • 448 Comparison Views
100% willing to recommend
Splunk ITSI (IT Service Int...
Read 51 Splunk ITSI (IT Service Intelligence) reviews
  • 2,778 Views
  • 1,583 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Oracle Real User Experience Insight and Splunk ITSI (IT Service Intelligence) are robust IT monitoring and analysis solutions, each excelling in different areas. User reviews often favor Oracle for its pricing and support, while Splunk is preferred for its comprehensive features and value.

What features are offered by Oracle Real User Experience Insight in comparison to Splunk ITSI (IT Service Intelligence)?

Oracle Real User Experience Insight provides detailed user session tracking and customizable dashboards for in-depth user behavior analysis. Splunk ITSI offers advanced analytics, machine learning capabilities, and dynamic graphical representations to aid system monitoring and predictive maintenance. Users find Splunk's features more powerful and versatile.

What areas of improvement can be found in Oracle Real User Experience Insight in comparison to Splunk ITSI (IT Service Intelligence)?

Oracle needs better integration with third-party tools and enhanced real-time data processing. Splunk's initial setup complexity and the need for more user-friendly configuration options are common pain points. Both products can simplify their processes, with Splunk's complexity being more frequently mentioned by users.

How is the ease of deployment and customer service of Oracle Real User Experience Insight in comparison to Splunk ITSI (IT Service Intelligence)?

Oracle Real User Experience Insight is noted for its straightforward deployment process that requires less time and resources. Users commend its reliable customer service. Splunk ITSI's deployment is more complex, needing in-depth technical knowledge and extended timeframes, although its customer service is also well-regarded.

What setup costs and ROI can be seen with Oracle Real User Experience Insight in comparison to Splunk ITSI (IT Service Intelligence)?

Oracle is appreciated for its competitive pricing, with support included in the cost, leading to favorable ROI. Splunk ITSI, while more expensive, is valued for its extensive features that provide significant long-term value, resulting in high perceived ROI despite higher initial setup costs.

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To learn more, read our detailed Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence) Report (Updated: September 2025).
Buyer's Guide
Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence)
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle Real User Experience...
Ranking in Application Performance Monitoring (APM) and Observability
29th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
5
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Oracle Real User Experience Insight is 0.2%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)0.7%
Oracle Real User Experience Insight0.2%
Other99.1%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

AKM Rezaul Karim - PeerSpot reviewer
Provides you with powerful analysis of your network and business infrastructure
There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider.
Read full review
Ahmed Naguib - PeerSpot reviewer
Identifying complex diagnostics and alert management improvements needed
The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The availability of the solution is its most valuable aspect. I can also Google anything I want and upload it on the cloud. I can do that using the mobile app. It is very helpful."
"The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains operational through another node. So that's the core aspect of the setup. Additionally, the schedule and the rental database run on servers, and behind these servers, we have storage. This storage operates as a single storage cluster, although there might be another storage option that costs around $30."
"ORUEI lets you create a dashboard that shows you insight into the user experience."
"The most valuable feature is the ability to Drill down to webpage actions."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The glass tables are very helpful."
"I particularly like the preview feature because it provides a prompt experience for impact analysis."
"Alerts and episodes are valuable to me."
"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider."
"Currently, it monitors web applications well, but ORUEI doesn't monitor mobile applications yet. It would be nice if they also added the ability to monitor mobile apps."
"It would be nice if the solution could be integrated with Outlook. If I'm signing any quotation, any proposal, or any of my communications, I should be able to update that Oracle application as well."
"The application resource usage has increased due to using RUEI."
"Splunk ITSI's UI needs to be more interactive and user-friendly."
"It would be good if an interface was included in the next release."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"We also faced challenges relating to UI development."
"Currently, Glass tables in ITSI only display metrics related to KPIs."
"Splunk ITSI should include ease of integration and more templating."
"The solution should integrate more features in NEAP."
"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

Information not available
"The pricing of Splunk is a bit high."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"It would have been good if the product cost was much lower."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"Splunk ITSI is a premium application and comes with a premium price tag."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
31%
Comms Service Provider
13%
Computer Software Company
12%
Insurance Company
8%
Financial Services Firm
18%
Manufacturing Company
10%
Computer Software Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise32
 

Questions from the Community

What do you like most about Oracle Real User Experience Insight?
The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains op...
See all answers
What needs improvement with Oracle Real User Experience Insight?
There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the conne...
See all answers
What advice do you have for others considering Oracle Real User Experience Insight?
I would rate it nine out of 10.
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
See all answers
 

Comparisons

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Compared 26% of the time
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Compared 18% of the time
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Compared 10% of the time
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Compared 9% of the time
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Compared 8% of the time
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Splunk AppDynamics vs Splunk ITSI (IT Service Intelligence)
Compared 7% of the time
More Splunk ITSI (IT Service Intelligence) Competitors
 

Product Reports

Buyer's Guide
Application Performance Monitoring (APM) and Observability
September 2025
Oracle Real User Experience Insight reportDownload Oracle Real User Experience Insight product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
September 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Also Known As

Oracle Real User Experience Insight, Oracle RUEI
No data available
 

Overview

Oracle Real User Experience Insight, Oracle's on-premises management platform, providing a single pane of glass for management of Oracle environments, whether in customer data centers or in Oracle Cloud that integrates performance analysis and usage analysis into a single offering, enabling business and IT stakeholders to develop a shared understanding into their application users' experience. Oracle Real User Experience Insight's non-intrusive monitoring capability is built using state-of-the-art Network Protocol Analysis (NPA) technology, which does not require any modification, changes, or instrumentation of the application. Its passive monitoring approach allows enterprises to deploy in production, without requiring costly test/QA environment validations.

Oracle

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

Hover Automotive India, Chhattisgarh Infotech and Biotech Promotion Society, Daelim Industrial, MakeMyTrip, Acorn Paper Products Company, KEC International, Ministero del Lavoro e delle Politiche Sociali, The Qatar Olympic Committee
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence)
September 2025
Free Report: Oracle Real User Experience Insight vs. Splunk ITSI (IT Service Intelligence)
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