Oracle Fusion Service vs Vtiger CRM comparison

Oracle and Vtiger are both solutions in the CRM category. Oracle is ranked #10 with an average rating of 8.3, while Vtiger is ranked #34 with an average rating of 7.0. Oracle holds a 1.3% mindshare in CRM, compared to Vtiger’s 0.7% mindshare. Additionally, 91% of Oracle users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Oracle Fusion Service

Read 33 Oracle Fusion Service reviews

1,094 Views
459 Comparison Views

91% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

371 Views
171 Comparison Views

100% willing to recommend

Oracle Fusion Service

Vtiger CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Oracle Fusion Service and Vtiger CRM compete in the customer relationship management category. Vtiger CRM seems to have the upper hand due to its cost-effectiveness and wide range of features.

Features: Oracle Fusion Service includes advanced analytics, AI-driven automation, and deep integration with other Oracle products, making it suitable for large enterprises with complex needs. Vtiger CRM offers comprehensive contact management, sales automation, and customizable workflows, which appeals to small to medium-sized businesses looking for a versatile and affordable solution.

Ease of Deployment and Customer Service: Oracle Fusion Service requires a more involved deployment and often needs expert involvement, benefiting from Oracle's extensive support network. Vtiger CRM is known for its quick setup and excellent customer support, making it accessible to businesses without dedicated IT resources.

Pricing and ROI: Oracle Fusion Service involves higher setup costs, reflective of its enterprise-level capabilities, providing a high ROI for businesses leveraging its full suite of services. Vtiger CRM is budget-friendly, providing rapid ROI through its cost-efficient model and functionality.

To learn more, read our detailed Oracle Fusion Service vs. Vtiger CRM Report (Updated: April 2025).

Buyer's Guide

Oracle Fusion Service vs. Vtiger CRM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Fusion Service

Ranking in CRM

10th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (3rd), Marketing Management (7th)

Vtiger CRM

Ranking in CRM

34th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Sales Force Automation (11th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Oracle Fusion Service is 1.3%, down from 1.7% compared to the previous year. The mindshare of Vtiger CRM is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

MahaboobPasha

Solutions Architect at Western Digital

Integration enhances efficiency with good ERP Fusion Console that helps with centralization

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Stable and scalable with good technical support."

"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."

"The product's most valuable feature is an efficient fusion of finance and HR modules."

"The solution is easy to learn."

"The solution changes the way clients work to make it easier and faster."

"Oracle Fusion Service offers good efficiency."

"I find the ERP Fusion Console valuable since it centralizes all the modules like order management."

"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."

More Oracle Fusion Service pros

"The most valuable feature of Vtiger CRM is automation."

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

Cons

"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."

"Oracle Service Cloud could improve the integration for older platforms."

"The user interface and user experience (UI/UX) need significant improvement, especially in the older on-premises versions."

"When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve."

"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."

"The vendor must provide a user-friendly mobile application."

"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."

"Some features that require improvement include the location functionality and certain aspects of the CRM."

More Oracle Fusion Service cons

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

Pricing and Cost Advice

"Licensing fees are on the higher end and I rate them an eight out of ten."

"Oracle Fusion Service is a cheap and flexible solution."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"Oracle Fusion Service is more expensive than Workday."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"The tool is reasonably priced."

"The product has average pricing."

"This is definitely an expensive product compared to others on the market."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

"We are using the free open-source version of Vtiger CRM."

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Top Industries

By visitors reading reviews

Educational Organization

72%

Computer Software Company

Financial Services Firm

Manufacturing Company

Educational Organization

63%

Real Estate/Law Firm

Computer Software Company

Logistics Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

See all answers

What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

See all answers

What do you like most about Vtiger CRM?

The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex.

See all answers

What is your experience regarding pricing and costs for Vtiger CRM?

The pricing, compared to other solutions, is very good. The price doesn't change when you add users. It's a flat fee, and that's attractive. Especially in South Africa, when you're working in Rand,...

See all answers

What needs improvement with Vtiger CRM?

See all answers

Comparisons

Siebel CRM vs Oracle Fusion Service

Compared 27% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 21% of the time

Vertical Solutions VContactCenter vs Oracle Fusion Service

Compared 15% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 15% of the time

Pega CRM vs Oracle Fusion Service

Compared 12% of the time

More Oracle Fusion Service Competitors

Odoo vs Vtiger CRM

Compared 67% of the time

Microsoft Dynamics CRM vs Vtiger CRM

Compared 33% of the time

More Vtiger CRM Competitors

Product Reports

Buyer's Guide

Oracle Fusion Service

April 2025

Download Oracle Fusion Service product report

Buyer's Guide

CRM

March 2025

Download Vtiger CRM product report

Also Known As

Oracle Service Cloud, Oracle RightNow

Vtiger Sales CRM

Overview

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

Vtiger

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Oracle Fusion Service vs. Vtiger CRM

April 2025

Free Report: Oracle Fusion Service vs. Vtiger CRM

Find out what your peers are saying about Oracle Fusion Service vs. Vtiger CRM and other solutions. Updated: April 2025.

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