We performed a comparison between Oracle Fusion Service and Vtiger CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product's most valuable feature is an efficient fusion of finance and HR modules."
"The service management features are valuable."
"Stable and scalable with good technical support."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"Oracle Service Cloud could improve the integration for older platforms."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"The solution is easy to learn."
"The solution changes the way clients work to make it easier and faster."
"The most valuable feature of Vtiger CRM is automation."
"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."
"The product's option to upload payroll data doesn't work seamlessly."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"The product must provide modules for operations management."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"The UI experience needs refinement to enhance user-friendliness."
"The mobile design could improve in Vtiger CRM. It could be more user-friendly."
"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."
Oracle Fusion Service is ranked 8th in CRM with 29 reviews while Vtiger CRM is ranked 31st in CRM with 3 reviews. Oracle Fusion Service is rated 8.6, while Vtiger CRM is rated 7.6. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Vtiger CRM writes "A modular, easy-to-use solution that needs to improve support and include automation". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM, whereas Vtiger CRM is most compared with Odoo. See our Oracle Fusion Service vs. Vtiger CRM report.
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