Oracle Fusion Service vs Vtiger CRM comparison

Oracle and Vtiger are both solutions in the CRM category. Oracle is ranked #13 with an average rating of 8.3, while Vtiger is ranked #31. Oracle holds a 1.0% mindshare in CRM, compared to Vtiger’s 1.3% mindshare. Additionally, 91% of Oracle users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Oracle Fusion Service

Read 35 Oracle Fusion Service reviews

2,173 Views
1,565 Comparison Views

91% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

1,921 Views
1,575 Comparison Views

100% willing to recommend

Oracle Fusion Service

Vtiger CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 15, 2026

Oracle Fusion Service and Vtiger CRM compete in the CRM market, with Oracle Fusion Service having an edge in integration capabilities, benefiting organizations within the Oracle ecosystem, while Vtiger CRM is noted for its cost-effectiveness.

Features: Oracle Fusion Service emphasizes comprehensive service management with advanced analytics, AI-driven insights, and seamless integration with existing Oracle applications. Vtiger CRM offers extensive customization options, robust contact management, and marketing automation tools.

Ease of Deployment and Customer Service: Oracle Fusion Service includes a complex deployment process that requires significant IT investment and offers enterprise-level support. Vtiger CRM is known for its quick setup and intuitive onboarding process, supported by extensive online resources and responsive customer service.

Pricing and ROI: Oracle Fusion Service demands a higher upfront investment but provides substantial ROI for large businesses in the Oracle ecosystem. Vtiger CRM, with lower setup costs, offers an attractive ROI for budget-conscious organizations.

To learn more, read our detailed Oracle Fusion Service vs. Vtiger CRM Report (Updated: March 2026).

Buyer's Guide

Oracle Fusion Service vs. Vtiger CRM

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Fusion Service

Ranking in CRM

13th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (5th), Marketing Management (7th)

Vtiger CRM

Ranking in CRM

31st

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Help Desk Software (45th), Sales Force Automation (14th)

Mindshare comparison

As of March 2026, in the CRM category, the mindshare of Oracle Fusion Service is 1.0%, down from 1.2% compared to the previous year. The mindshare of Vtiger CRM is 1.3%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Oracle Fusion Service	1.0%
Vtiger CRM	1.3%
Other	97.7%

CRM

Featured Reviews

Dhivakar I

Consultant at Deloitte

Have faced persistent configuration issues and performance delays that slow down large workflows

From a developer's perspective, it could be more open for programming language configurations. It is currently restricted to Groovy scripting. While UI and UX designs are open to JavaScript configurations, there are restrictions on certain functions that can be used. The solution could be enhanced to better serve customers when dealing with complex programs. The customer's websites face issues with loading properly, and response time gets longer when implementing larger workflows. This could be improved to achieve lower response times even with larger workflows involving multiple system integrations and complex architecture. The agent decay capabilities need improvement in future releases. Currently, there are some agent decay configurations available for developers to implement, but this area needs enhancement. Performance issues exist in the Sandbox area. The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up. This has caused significant rework and effort multiple times. Technical support can be challenging to work with. When facing product-related issues or configuration problems, the support experience varies. Sometimes the technical support is knowledgeable and helpful, but often they redirect problems elsewhere and cause delays in resolution.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Multichannel communication can be enabled utilizing Oracle Fusion Service, including chatbots and AI chatbots."

"Everything is managed by Oracle, so they have security in place."

"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."

"We implemented Oracle Service Cloud for a building management company, and they were very happy as their customers were able to call, chat and email their issues and these were closely monitored and tracked regularly for resolution."

"Love the power of reporting and dashboards."

"Multichannel communication can be enabled utilizing Oracle Fusion Service, including chatbots and AI chatbots."

"The most valuable feature of the solution is that customers can easily understand it."

"Managing the sales staff with optional and obligatory tasks works well."

More Oracle Fusion Service pros

"The most valuable feature of Vtiger CRM is automation."

"Very flexible and customizable; we appreciate being able to host it locally with direct access to the backend."

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"The most valuable feature of Vtiger CRM is automation."

Cons

"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."

"The solution’s reporting could be improved."

"Oracle Fusion Service has many challenges, as it's not easy in customization and for adding features; there's no access for the database directly."

"Lacks the ability to deploy custom code for customization."

"I think it is really good as it is but the chat routing could use some improvements."

"The UI experience needs refinement to enhance user-friendliness."

"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."

"Oracle has to work on the interface for this solution. The user experience has to be much better."

More Oracle Fusion Service cons

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

"The charts and graphs available out of the box are pretty outdated, and you're a little limited in how you can present information on the dashboard without adding modules."

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

Pricing and Cost Advice

"Licensing fees are on the higher end and I rate them an eight out of ten."

"The tool is reasonably priced."

"Oracle Fusion Service is a cheap and flexible solution."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"The product has average pricing."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"This is definitely an expensive product compared to others on the market."

"Oracle Fusion Service is more expensive than Workday."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

"We are using the free open-source version of Vtiger CRM."

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Top Industries

By visitors reading reviews

Construction Company

16%

Manufacturing Company

Financial Services Firm

Healthcare Company

Retailer

21%

Construction Company

15%

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	22

No data available

Questions from the Community

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

Oracle Fusion Service has many challenges, as it's not easy in customization and for adding features; there's no access for the database directly. For example, we cannot create a database link. We ...

See all answers

What is your primary use case for Oracle Service Cloud?

The typical use cases for Oracle Fusion Service involve many products and services such as HCM, Supply Chain, Finance, and Fixed Assets.

See all answers

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Comparisons

Oracle CX Sales vs Oracle Fusion Service

Compared 8% of the time

Salesforce Sales Cloud vs Oracle Fusion Service

Compared 7% of the time

Siebel CRM vs Oracle Fusion Service

Compared 7% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 7% of the time

Microsoft Dynamics CRM vs Oracle Fusion Service

Compared 6% of the time

More Oracle Fusion Service Competitors

SugarCRM Platform vs Vtiger CRM

Compared 7% of the time

X2Engine X2CRM vs Vtiger CRM

Compared 7% of the time

SAP CRM vs Vtiger CRM

Compared 7% of the time

Zoho CRM vs Vtiger CRM

Compared 6% of the time

Salesforce Sales Cloud vs Vtiger CRM

Compared 5% of the time

More Vtiger CRM Competitors

Product Reports

Buyer's Guide

Oracle Fusion Service

March 2026

Download Oracle Fusion Service product report

Buyer's Guide

CRM

March 2026

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Also Known As

Oracle Service Cloud, Oracle RightNow

Vtiger Sales CRM, Vtiger All-In-One CRM, Vtiger Help Desk

Overview

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Vtiger CRM is a comprehensive tool that caters to businesses seeking to enhance customer engagement and streamline operations. It offers essential tools for effective contact management, sales automation, and collaboration.

Recognized for its ability to integrate all business processes on one platform, Vtiger CRM efficiently supports sales, marketing, and customer service teams by providing a robust set of features. Designed with scalability in mind, it caters to businesses of any size. Vtiger CRM focuses on increasing productivity while enhancing the customer journey, offering personalized communication and insights into customer interactions.

What are Vtiger CRM's key features?

Contact Management: Enables efficient tracking of customer information and interactions in a centralized location.
Sales Automation: Streamlines sales processes with tools for managing deals and leads automatically.
Email Marketing: Facilitates the creation and management of targeted email campaigns.
Customer Support: Provides ticketing tools to improve customer service delivery and response time.
Analytics: Offers deep insights through detailed reports and dashboards for data-driven decisions.

What benefits or ROI should users expect?

Increased Productivity: Automates routine tasks, allowing teams to focus on strategic goals.
Enhanced Customer Insights: Provides greater visibility into customer preferences and behaviors.
Improved Decision Making: Empowers users with data-driven insights for strategic planning.
Scalability: Adapts to business growth without requiring significant changes or investments.

Vtiger CRM is effectively implemented across industries like healthcare, where it streamlines patient interaction management. In retail, it enhances personalized shopping experiences, while in finance, it ensures compliance and improves customer relations. Vtiger CRM's versatility allows it to be molded to fit industry-specific requirements.

Vtiger

Sample Customers

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Oracle Fusion Service vs. Vtiger CRM

March 2026

Free Report: Oracle Fusion Service vs. Vtiger CRM

Find out what your peers are saying about Oracle Fusion Service vs. Vtiger CRM and other solutions. Updated: March 2026.

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