Oracle CRM vs Siebel CRM comparison

Oracle CRM and Siebel CRM are both solutions in the CRM category. Oracle CRM is ranked #8 with an average rating of 7.6, while Siebel CRM is ranked #9 with an average rating of 7.8. Oracle CRM holds a 3.1% mindshare in CRM, compared to Siebel CRM’s 5.6% mindshare. Additionally, 89% of Oracle CRM users are willing to recommend the solution, compared to 88% of Siebel CRM users who would recommend it.

Oracle CRM

Read 39 Oracle CRM reviews

1,399 Views
878 Comparison Views

89% willing to recommend

Siebel CRM

Read 19 Siebel CRM reviews

2,343 Views
1,257 Comparison Views

88% willing to recommend

Oracle CRM

Siebel CRM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Apr 20, 2025

Oracle CRM and Siebel CRM are leading solutions in the CRM space. Oracle CRM has the upper hand due to its cost-effectiveness and flexible pricing model.

Features: Oracle CRM offers extensive integration capabilities, real-time tools, and predictive analytics. It supports comprehensive data management, mobile integrations, and customization ease. Siebel CRM provides robust customization and stability, suitable for industries needing vertical-specific solutions and effective workflows.

Room for Improvement: Oracle CRM users want improved usability, more flexible integration with modern apps, and enhanced user interfaces. Cost reduction and feature enhancements are also desired. Siebel CRM is criticized for a less user-friendly interface, needing improvements in mobile features, and better cloud integration and technical support responsiveness.

Ease of Deployment and Customer Service: Oracle CRM supports various deployment models with mixed reviews on support responsiveness, though cloud support is highly rated. Siebel CRM primarily operates on-premises with complex setups and robust, but sometimes slow, customer support.

Pricing and ROI: Oracle CRM’s flexible transaction-based cloud pricing, while expensive, is justified for its scalability and database flexibility, appealing to larger businesses. Siebel CRM has higher pricing, hindering adoption among mid-sized businesses. Both solutions report positive ROI, with Oracle's cost-aligned billing model attractive for efficiency-seeking businesses.

To learn more, read our detailed Oracle CRM vs. Siebel CRM Report (Updated: June 2025).

Buyer's Guide

Oracle CRM vs. Siebel CRM

June 2025

Download the complete report

Helped 860,168 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

8th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Siebel CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Oracle CRM is 3.1%, down from 3.5% compared to the previous year. The mindshare of Siebel CRM is 5.6%, down from 6.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

Read full review

KalpanaSingh

Senior Manager at Credit Suisse

Customizable and flexible but user experience needs enhancement

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a way where the user can log in and intuitively understand how to use it. People who use it regularly are still confused, and it requires a lot of clicks and is very difficult to navigate. Sometimes it takes a lot of time to reflect the correct information—even when it's updated, you have to refresh it again and again to see the right data.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product is straightforward to set up. There's no difficulty."

"Oracle Connect as a feature within CRM is valuable for establishing and maintaining customer relationships, enabling users to see customer details and interact graphically with relationships."

"Technical support is very fast. It's customer friendly."

"We are able to take back control of our client sales information and analyze it for the future to improve."

"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."

"Case management, incident management, and request management features are valuable."

"It has a wide variety of use cases."

"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."

More Oracle CRM pros

"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."

"It is easier to communicate with local companies within a large organization using Siebel CRM."

"The solution is scalable."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"The flexibility is very good."

More Siebel CRM pros

Cons

"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."

"I think Oracle CRM could improve its user interface and user experience to make it more engaging. Currently, it has a more traditional enterprise look, but I believe it could benefit from more catchy and engaging colours and designs to better engage with users and stakeholders. While the capabilities might be there, the interface may not be very inviting for first-time users."

"The product is complicated to use for new users."

"It’s complex to customize the tool."

"The configuration requires a lot of technical intervention."

"Customization is an area in the solution that takes too much time. So, it needs to be improved."

"In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic."

"An improvement would be to lower the price of the license."

More Oracle CRM cons

"Siebel CRM can improve as an ERP and for a few corporate business workloads."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"It is difficult to set up."

"Siebel is not user-friendly."

"The user interface could be more intuitive and modern. The Oracle Siebel documentation contains many links, and finding specific information takes time."

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

"The documentation needs to be improved."

"The solution itself is very heavy."

More Siebel CRM cons

Pricing and Cost Advice

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"The cost of a license with support is slightly higher than a regular license."

"Every year, we have new users, and we get new licenses. It depends on various things such as the number of users and expansion of our business lines."

"The solution is expensive."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

"The product’s pricing is very high."

"The licensing is on a yearly basis."

"The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added."

More Oracle CRM pricing and cost advice

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"Its licensing is yearly."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"The product is expensive."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

860,168 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

12%

Computer Software Company

11%

University

11%

Government

11%

Computer Software Company

15%

Financial Services Firm

13%

Government

12%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

Comparisons

SAP CRM vs Oracle CRM

Compared 30% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 13% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 11% of the time

Zoho CRM vs Oracle CRM

Compared 5% of the time

Oracle Eloqua vs Oracle CRM

Compared 5% of the time

More Oracle CRM Competitors

Microsoft Dynamics CRM vs Siebel CRM

Compared 26% of the time

SAP CRM vs Siebel CRM

Compared 16% of the time

Oracle CX Sales vs Siebel CRM

Compared 10% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 8% of the time

Oracle Fusion Service vs Siebel CRM

Compared 6% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Oracle CRM

June 2025

Download Oracle CRM product report

Buyer's Guide

Siebel CRM

June 2025

Download Siebel CRM product report

Also Known As

Market2Lead

Siebel Sales

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Oracle CRM vs. Siebel CRM

June 2025

Free Report: Oracle CRM vs. Siebel CRM

Find out what your peers are saying about Oracle CRM vs. Siebel CRM and other solutions. Updated: June 2025.

DOWNLOAD NOW

860,168 professionals have used our research since 2012.

See our Oracle CRM vs. Siebel CRM report.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.