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Opsgenie vs VictorOps comparison

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1,866 views|1,341 comparisons
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1,073 views|893 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Opsgenie and VictorOps based on real PeerSpot user reviews.

Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Opsgenie vs. VictorOps report (Updated: September 2022).
634,590 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I am a Jira admin. The best feature for me is that I do not need to write different code when I integrate with multiple applications. OpsGenie made it easier for me. All I need to do is create a field and give a value. I need to set the parameters and give a value. I can write only one script so that it directly interacts with my Jira and feeds all the data."

More Opsgenie Pros →

"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

More VictorOps Pros →

Cons
"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."

More Opsgenie Cons →

"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."

More VictorOps Cons →

Pricing and Cost Advice
  • "We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."
  • More Opsgenie Pricing and Cost Advice →

  • "The price of the solution could be less expensive."
  • More VictorOps Pricing and Cost Advice →

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    634,590 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The integration feature is the most valuable. It provides a lot of customizations for the integrations we use.
    Top Answer:From the pricing perspective, they are on the higher side as compared to other competitors.
    Top Answer:OpsGenie needs to keep up with its competitors in terms of new features and pricing.
    Top Answer:VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process.
    Top Answer:The price of the solution could be less expensive.
    Top Answer:At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap.
    Ranking
    Views
    1,866
    Comparisons
    1,341
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Views
    1,073
    Comparisons
    893
    Reviews
    1
    Average Words per Review
    612
    Rating
    8.0
    Comparisons
    Learn More
    Overview

    Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

    Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems. 

    OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

    VictorOps is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one. VictorOps is making on-call suck less by tackling the entire incident lifecycle and sticking with your team through resolution.
    Offer
    Learn more about Opsgenie
    Learn more about VictorOps
    Sample Customers
    2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report
    NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company21%
    Financial Services Firm11%
    Comms Service Provider11%
    Retailer7%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Government10%
    Financial Services Firm10%
    Comms Service Provider8%
    Company Size
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise14%
    Large Enterprise62%
    REVIEWERS
    Midsize Enterprise14%
    Large Enterprise86%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise15%
    Large Enterprise65%
    Buyer's Guide
    IT Alerting and Incident Management
    September 2022
    Find out what your peers are saying about PagerDuty, Everbridge, BigPanda and others in IT Alerting and Incident Management. Updated: September 2022.
    634,590 professionals have used our research since 2012.

    Opsgenie is ranked 7th in IT Alerting and Incident Management with 1 review while VictorOps is ranked 5th in IT Alerting and Incident Management with 1 review. Opsgenie is rated 7.0, while VictorOps is rated 8.0. The top reviewer of Opsgenie writes "Easy to use and integrates well with Atlassian products, but needs better documentation and better handshake with the monitoring tools". On the other hand, the top reviewer of VictorOps writes "Beneficial updates, effective for escalation processes, straightforward implementation". Opsgenie is most compared with PagerDuty, xMatters IT Management, Everbridge IT Alerting and BigPanda, whereas VictorOps is most compared with PagerDuty, Everbridge IT Alerting, ServiceNow and xMatters IT Management.

    See our list of best IT Alerting and Incident Management vendors.

    We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.