We performed a comparison between Opsgenie and VictorOps based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"I am a Jira admin. The best feature for me is that I do not need to write different code when I integrate with multiple applications. OpsGenie made it easier for me. All I need to do is create a field and give a value. I need to set the parameters and give a value. I can write only one script so that it directly interacts with my Jira and feeds all the data."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.
Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.
OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.
Opsgenie is ranked 7th in IT Alerting and Incident Management with 1 review while VictorOps is ranked 5th in IT Alerting and Incident Management with 1 review. Opsgenie is rated 7.0, while VictorOps is rated 8.0. The top reviewer of Opsgenie writes "Easy to use and integrates well with Atlassian products, but needs better documentation and better handshake with the monitoring tools". On the other hand, the top reviewer of VictorOps writes "Beneficial updates, effective for escalation processes, straightforward implementation". Opsgenie is most compared with PagerDuty, xMatters IT Management, Everbridge IT Alerting and BigPanda, whereas VictorOps is most compared with PagerDuty, Everbridge IT Alerting, ServiceNow and xMatters IT Management.
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