Everbridge IT Alerting vs Opsgenie comparison

Everbridge and Atlassian are both solutions in the IT Alerting and Incident Management category. Everbridge is ranked #7 with an average rating of 8.0, while Atlassian is ranked #4 with an average rating of 8.5. Everbridge holds a 6.5% mindshare in IMS, compared to Atlassian’s 10.9% mindshare. Additionally, 100% of Everbridge users are willing to recommend the solution, compared to 100% of Atlassian users who would recommend it.

Everbridge IT Alerting

Read 23 Everbridge IT Alerting reviews

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920 Comparison Views

100% willing to recommend

Opsgenie

Read 14 Opsgenie reviews

1,264 Views
1,264 Comparison Views

100% willing to recommend

Everbridge IT Alerting

Opsgenie

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Everbridge IT Alerting and Opsgenie both compete in the incident management solutions category primarily for IT teams. Opsgenie seems to have the upper hand with its system integration and flexibility, making it ideal for tech-savvy teams.

Features: Everbridge IT Alerting includes automated alerting, escalation capabilities, and comprehensive communication tools. Opsgenie provides strong integration options into various DevOps tools, easy on-call scheduling, and real-time alerting, making it a versatile option for complex IT environments.

Room for Improvement: Everbridge needs improved integration capabilities and more flexibility in its communication modules. Enhancements in user interface design and reduced setup complexity would also be beneficial. Opsgenie could improve its initial setup time, provide more customer support during deployment, and expand its reporting features.

Ease of Deployment and Customer Service: Everbridge IT Alerting has a straightforward deployment process with extensive support, suitable for organizations prioritizing quick setup. Opsgenie offers versatile deployment options that require more setup time but provide greater control and adaptability for technically equipped teams.

Pricing and ROI: Everbridge IT Alerting has a higher setup cost but offers comprehensive communication capabilities that can result in long-term ROI for large organizations. Opsgenie offers a competitively priced model with strong integration capabilities, appealing to organizations seeking significant returns on technological investments.

To learn more, read our detailed Everbridge IT Alerting vs. Opsgenie Report (Updated: December 2025).

Buyer's Guide

Everbridge IT Alerting vs. Opsgenie

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Everbridge IT Alerting

Ranking in IT Alerting and Incident Management

7th

Average Rating

8.8

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Opsgenie

Ranking in IT Alerting and Incident Management

4th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2025, in the IT Alerting and Incident Management category, the mindshare of Everbridge IT Alerting is 6.5%, down from 11.8% compared to the previous year. The mindshare of Opsgenie is 10.9%, down from 18.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
Opsgenie	10.9%
Everbridge IT Alerting	6.5%
Other	82.6%

IT Alerting and Incident Management

Featured Reviews

reviewer1846215

Crisis Management Director at a healthcare company with 10,001+ employees

Helps in identifying potential impact and allows us to see where our assets are in relation to a risk event

I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful.

Read full review

Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The rotation and replacement options save our managers a lot of time."

"Powerful conference bridging that rigorously reaches out to stakeholders, which saves time working an issue. The mobile app provides ease of use for our resolvers and mobile push has proven quick and reliable. It also gives us flexibility around creating sometimes complex shifts within an on-call calendar."

"One key aspect of the solution is that it can send information very quickly and is connected to different nodes."

"The system has a lot of great features and they keep adding to it."

"Valuable features include incident management and ease of integrations."

"The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message."

"You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it."

"Even in the first few months, we realized some of those benefits around shortening the time to resolution."

More Everbridge IT Alerting pros

"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."

"Opsgenie is easy to configure and use."

"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."

"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."

"One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was a bi-weekly on-call rotation, then it became once every three weeks, and after that, it was once every four weeks, so the on-call rotation with an alert feature was useful. My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company."

"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."

"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."

"This is a scalable solution. I would rate it a nine out of ten for scalability."

More Opsgenie pros

Cons

"Lacks ability to customize messages."

"The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."

"I know that we get frustrated at the capacity of SMS messages. It's not very long, and if you want to send a long message, they end up sending you a link to the rest of the message."

"An incident management feature would be nice because, as it stands now, you select different items when you're filling out a form to launch a notification. If those were more conditional it would help. Right now it just puts out whatever you put into the form, whereas, if you could specify a "yes" or "no" and it would input a different verbiage, that would be nice to have, instead of having to spell out all the verbiage."

"It could use more enhancement type integrations, but no improvements to functionality are needed."

"I would like to have a little bit more flexibility in the member portal."

"Their integration capabilities are still progressing, but not quite where we'd like to see them yet. They're moving there with that orchestration capability where they're seeing the potential of an API-first mentality. So instead of trying to build custom connections into everything, you open up APIs to allow other systems to talk to IT Alerting and allow IT Alerting to talk to other systems. There is room for improvement, but they get it."

"The company would like to have super detailed analytics, as we integrate this with our security software."

More Everbridge IT Alerting cons

"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user. It took me some time to figure out because it it was very small. You have a pencil icon that you need to click, but it was so small and in a place that wasn't so obvious, so this is an area for improvement in the solution. I couldn't find the icon myself and my manager had to show me where it is. Opsgenie needs to be more user-friendly, particularly when it comes to finding the "Add New Users" option in the on-call rotation feature. Other than that, the solution was very easy to use, and you can see both the open and closed alerts."

"We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version."

"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."

"They could introduce many more features."

"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."

"I would like to see improvements in reporting capabilities that could provide additional value."

"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."

"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."

More Opsgenie cons

Pricing and Cost Advice

"For us, the pricing is a good value. I can't say whether or not their list pricing looks favorable to everyone who's checking, but I can say that the process of sourcing and procurement with them was very professional, comfortable, and friendly. The negotiations were done well on both sides, and in the end, I'd say the price was very effective... I think that people will find that Everbridge is a great listener and is willing to meet in the middle."

"Pricing is reasonable."

"For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way license, like an on-call resource who is actually going to be in a calendar and be paged, it is a bit more expensive, but for the gains that we've realized, it's certainly worth the price."

"This product has helped us save $200,000 from being able to get rid of vendors and consolidate functionalities to doing incident reporting."

"When we did our contract, we did a three year contract with fixed pricing. We locked in the pricing for three years. As we have grown, we locked in pricing for additional units of employees."

"The pricing was under $25 a month per user. We had about 1,000 defined users."

"Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it."

"Everbridge IT Alerting is a cost-efficient solution."

More Everbridge IT Alerting pricing and cost advice

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"From the pricing perspective, they are on the higher side as compared to other competitors."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"The solution's prices are exorbitant."

"The cost of the solution depends on the package you select and is per user."

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

More Opsgenie pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Performing Arts

10%

Manufacturing Company

Healthcare Company

Performing Arts

13%

Computer Software Company

11%

Transportation Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	22

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

Questions from the Community

What is your experience regarding pricing and costs for Everbridge IT Alerting?

Everbridge IT Alerting is a cost-efficient solution.

See all answers

What needs improvement with Everbridge IT Alerting?

The solution's non-targeted communication with external parties could be enhanced.

See all answers

What advice do you have for others considering Everbridge IT Alerting?

We are using Everbridge IT Alerting for incident and crisis modules. The tool is powerful in itself, but as with any tool, you need to adapt it to the organization to be suitable for managing speci...

See all answers

What do you like most about Opsgenie?

That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.

See all answers

What is your experience regarding pricing and costs for Opsgenie?

The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.

See all answers

What needs improvement with Opsgenie?

Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...

See all answers

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Compared 41% of the time

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Compared 12% of the time

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Compared 11% of the time

Rootly vs Opsgenie

Compared 11% of the time

AlertOps vs Opsgenie

Compared 4% of the time

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Product Reports

Buyer's Guide

Everbridge IT Alerting

December 2025

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Buyer's Guide

Opsgenie

December 2025

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Overview

Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.

Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

Everbridge

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Atlassian

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

Buyer's Guide

Everbridge IT Alerting vs. Opsgenie

December 2025

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