We performed a comparison between Everbridge IT Alerting and Opsgenie based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."A robust solution with multiple modules that can be leveraged."
"The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors."
"People are able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions."
"It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable."
"Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes."
"The rules option has been helpful, as we can adjust the conditions in the template."
"Powerful conference bridging that rigorously reaches out to stakeholders, which saves time working an issue. The mobile app provides ease of use for our resolvers and mobile push has proven quick and reliable. It also gives us flexibility around creating sometimes complex shifts within an on-call calendar."
"The email integration, the ability to launch from other programs using email triggers, was the primary reason we got the solution and it's been really helpful"
"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."
"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."
"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."
"I am a Jira admin. The best feature for me is that I do not need to write different code when I integrate with multiple applications. OpsGenie made it easier for me. All I need to do is create a field and give a value. I need to set the parameters and give a value. I can write only one script so that it directly interacts with my Jira and feeds all the data."
"The rotation and scheduling are beneficial."
"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."
"This is a scalable solution. I would rate it a nine out of ten for scalability."
"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."
"It could use more enhancement type integrations, but no improvements to functionality are needed."
"The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."
"What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group. IBM is an outside vendor for us, and we have IBM CEs who come in on a regular basis. If there's a problem, we call those vendors in. That should be tied into the system where we can say that vendors A, B, and C have these users and we want them available to come into the office when there's an issue. We want to be able to alert them in the same way we alert internally."
"I would like them to add GPS going forward."
"The integration with other solutions needs improvement... Due to issues with the libraries provided by Everbridge, we have not been able to integrate IT Alerting with our incident management tool."
"The ability for members to change their schedules, and change the person their swapping with, could use improvement. The GUI is a little tough to navigate. It's not very straightforward when someone is trying to change schedules."
"There is some room to improve the initial-rollout functions which are a little bit painful."
"I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it each day."
"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."
"I would like to see improvements in reporting capabilities that could provide additional value."
"We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version."
"The user interface could be improved."
"I would like to see reports that can provide us with integration with Jira or with another management solution, which I'm not sure Opsgenie provides. The integration is possible, however as Opsgenie reports is an area that needs to be addressed. An alert is received, and Opsgenie will immediately generate a ticket or card for that issue, track it, and provide a follow-up. Opsgenie will also track an issue's whole life cycle. This is something that I would like to see in Opsgenie."
"The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian."
"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."
"They could introduce many more features."
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while Opsgenie is ranked 2nd in IT Alerting and Incident Management with 14 reviews. Everbridge IT Alerting is rated 8.8, while Opsgenie is rated 8.0. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of Opsgenie writes "The price is competitive and it's easy to use and configure". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, ServiceNow, OnSolve Platform for Critical Event Management, xMatters and Splunk On-Call, whereas Opsgenie is most compared with PagerDuty Operations Cloud, Splunk On-Call, xMatters and BigPanda. See our Everbridge IT Alerting vs. Opsgenie report.
See our list of best IT Alerting and Incident Management vendors.
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