2020-08-12T07:01:00Z

What do you like most about Opsgenie?

Miriam Tover - PeerSpot reviewer
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Helped 765,386 peers since 2012
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6 Answers

Rob Hussey - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-10-19T17:05:09Z
Oct 19, 2023

Opsgenie has streamlined our communications and alerting.

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RM
Real User
Top 20
2022-10-06T14:09:54Z
Oct 6, 2022

We can rely on the product to organize our schedules. We don't have to think about who will be next on-call. The system already gives us the answer. We don't have to waste time organizing how people are going to be covering each of their rotations. There's also an override option. So, it's easy to reschedule or reorganize our schedules when someone goes on vacation or when someone is on sick leave.

SaurabhSingh2 - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-09-22T08:23:00Z
Sep 22, 2022

The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert.

VK
Real User
Top 5
2022-09-16T14:21:13Z
Sep 16, 2022

I am a Jira admin. The best feature for me is that I do not need to write different code when I integrate with multiple applications. OpsGenie made it easier for me. All I need to do is create a field and give a value. I need to set the parameters and give a value. I can write only one script so that it directly interacts with my Jira and feeds all the data.

SK
Real User
2020-09-01T05:25:09Z
Sep 1, 2020

The integration feature is the most valuable. It provides a lot of customizations for the integrations we use.

VG
Real User
2020-08-12T07:01:00Z
Aug 12, 2020

OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible.

There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it.

Learn what your peers think about Opsgenie. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more...
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