We performed a comparison between OpenText Intelligent Capture and WorkFusion based on real PeerSpot user reviews.
Find out in this report how the two Intelligent Document Processing (IDP) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Being able to have accurate extraction is most valuable. It has machine learning and other tools to make the extraction more accurate."
"It allows you to image capture, scan documents and use machine learning to automatically index and tie them."
"The automated version of the vendor invoice management is great."
"The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText."
"The solution is very powerful because it allows for custom scripting."
"We use it to capture documents coming through our product and mobile channels and make them available for our business to access and email. We use it to automate the email workflow in our applications, pull the documents, and email them to the users."
"OCR, document processing, is one of the main features of WorkFusion. It can analyze your documents very efficiently. The accuracy is close to 90 percent. It can analyze and extract data from any document to populate or update it in other sources, like Excel or Google Sheets."
"We can see that its competitive ability is quite good."
"The Robotic Desktop Automation Express component allows us to do rapid development outside the normal, time-consuming processes."
"We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective."
"WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities."
"Their robots have increased the rate of efficiency by two to five times in our organization. There is still a human element to code out the package running the robots. You can't just click something and have it run. However, once that has been done, you can parallelize it 10 or 100 times in a fairly straightforward manner."
"WorkFusion's SAP integrations are really good."
"The tool itself is easy. I started using it without really having any coding experience... After just a few clicks, it was doing reconciliations for me."
"Knowledge of .NET is required to effectively use the solution or it can be complicated."
"It can be more user-friendly, and it should also have more reporting capabilities. There are also a few other things that need improvement."
"We are using it to improve the image and the documentation for the cases. And sometimes, some cases have more than fifteen different types. We use some tools as fixed standard analysis and provide information to support the different types to take some decisions and help in an automated process. We choose the case type and subtype DNS scanning documents from the data entry up."
"If something is handwritten and attached to an email, it doesn't capture the information correctly."
"The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to licensing costs. The current licensing model is based on volume, such as purchasing a volume for one million dollars per year for scanning. This pricing structure may be prohibitive for companies with constrained budgets. Another aspect requiring attention is the mobile capture feature, which, although experiencing recent enhancements in intelligent document processing through AI, could benefit from further improvements. Specifically, there is room for enhancement in enabling users to efficiently capture documents using their smartphones."
"The setup is medium complexity."
"I would say what most of the document management solutions are lacking is smartness to detect the duplicate storage of the documents"
"One thing we didn't like was their OCR solution. We felt it's somewhat inefficient."
"The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines."
"Because the data is coming from offline, paper-based invoices and sometimes from Excel, data accuracy is the main challenge... Sometimes, WorkFusion has lacked the functionality for extracting the right information from the invoices and we have had to manually correct the format."
"If we're talking from a developer perspective, the task of actually building automation is not ideal. That's not their strong side."
"I would like WorkFusion to improve the automation rate when evaluating unstructured text."
"We would like to see further improvement in the area of running headless."
"Where it can be improved is the speed. I built two bots, one with WorkFusion and the same thing with Python. My feeling was that the speed at which Python did things, how fast it did them, was quite cool. It was faster."
"One of the issues that we are facing here in China, is that we cannot access the material for training because it is on YouTube. In China, we do not have access to YouTube."
OpenText Intelligent Capture is ranked 7th in Intelligent Document Processing (IDP) with 7 reviews while WorkFusion is ranked 8th in Intelligent Document Processing (IDP) with 30 reviews. OpenText Intelligent Capture is rated 8.2, while WorkFusion is rated 7.8. The top reviewer of OpenText Intelligent Capture writes "A powerful solution for custom scripting but .NET knowledge is required". On the other hand, the top reviewer of WorkFusion writes "Helps improve our accuracy and compliance, but the analytics module can be confusing". OpenText Intelligent Capture is most compared with ABBYY Vantage, Tungsten TotalAgility, UiPath Document Understanding, IBM Datacap and HyperScience, whereas WorkFusion is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and ABBYY Vantage. See our OpenText Intelligent Capture vs. WorkFusion report.
See our list of best Intelligent Document Processing (IDP) vendors.
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