OpenText Intelligent Capture vs WorkFusion comparison

OpenText Intelligent Capture

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84% willing to recommend

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Executive SummaryUpdated on Oct 10, 2024

WorkFusion and OpenText Intelligent Capture compete in the intelligent automation market. OpenText Intelligent Capture has the upper hand due to its superior functionality, making it a compelling choice for organizations that prioritize advanced features over cost.

Features: WorkFusion leverages automation with AI-driven analytics, emphasizing cognitive automation and machine learning capabilities. It also facilitates seamless integration with SAP and provides scalability across multiple geographies with minimal IT hardware needs. OpenText Intelligent Capture stands out with its advanced data capture and document management functionalities, offering powerful tools for extracting and processing complex documents, making it particularly effective for detailed data processing tasks.

Room for Improvement: WorkFusion could enhance its user interface for non-technical users and improve its automation for unstructured documents. Additionally, adding more prebuilt components for diverse application connections would elevate its offerings. OpenText Intelligent Capture, while strong in document management, might benefit from a simpler deployment process and improved accessibility to machine learning model training for non-experts. It could also enhance integration capabilities with other business systems.

Ease of Deployment and Customer Service: WorkFusion offers a straightforward deployment process with a responsive customer service team that supports users through the setup phases, making it appealing for those seeking quick implementation. OpenText Intelligent Capture, although involving a more complex deployment model, comes with comprehensive service packages that ensure smooth implementation, catering to enterprises needing detailed guidance.

Pricing and ROI: WorkFusion provides a cost-effective solution with a lower initial setup cost, making it suitable for businesses aiming for rapid ROI. Its scalable deployment and operation further enhance its appeal. OpenText Intelligent Capture, requiring a higher initial investment, promises a significant ROI due to its extensive document processing features, which optimize long-term productivity. While WorkFusion is attractive for its upfront cost benefits, OpenText delivers greater long-term advantages for complex data operations.

To learn more, read our detailed OpenText Intelligent Capture vs. WorkFusion Report (Updated: April 2025).

OpenText Intelligent Capture vs. WorkFusion

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Intelligent Capture

Ranking in Intelligent Document Processing (IDP)

5th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

WorkFusion

Ranking in Intelligent Document Processing (IDP)

8th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Process Automation (14th), Robotic Process Automation (RPA) (8th)

Mindshare comparison

As of May 2025, in the Intelligent Document Processing (IDP) category, the mindshare of OpenText Intelligent Capture is 7.5%, down from 8.3% compared to the previous year. The mindshare of WorkFusion is 2.2%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Intelligent Document Processing (IDP)

Featured Reviews

Shital Funde

Managar at a computer software company with 1,001-5,000 employees

A powerful solution for custom scripting but .NET knowledge is required

Knowledge of .NET is required to effectively use the solution or it can be complicated. I was able to train customers to use the solution if they had some .NET experience. The solution should offer a lightweight version that includes the OCR or document scanning and does not include the entire enterprise package with custom scripting.

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Shamus Cardon

IT Engineer III at a healthcare company with 10,001+ employees

It has improved our accuracy since we are eliminating the human error element. There could be better version control through their web platform.

We only have our engineering team writing code and developing business processes since it is very technical. In terms of data extraction and training the ML models, we deployed that to our accounts payable department, which has fewer technical users than our engineering team. After a handful of training sessions, they were able to get in there and use it with decent accuracy. It could be better, but it is definitely better than nothing. One of the big upgrades that I know is happening in version 10 is an improvement to their tagging interface. That is definitely something that I am excited about to sort of reinvigorate our more non-technical users in information extraction from our documents. There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is very powerful because it allows for custom scripting."

"The automated version of the vendor invoice management is great."

"The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText."

"Being able to have accurate extraction is most valuable. It has machine learning and other tools to make the extraction more accurate."

"We use it to capture documents coming through our product and mobile channels and make them available for our business to access and email. We use it to automate the email workflow in our applications, pull the documents, and email them to the users."

"It allows you to image capture, scan documents and use machine learning to automatically index and tie them."

"The Control Tower enables us to create and use workflows. It helps us run processes. There are a lot of small features, but the Control Tower is a very good feature, wherein we can create bots and schedule them as well as create different instances of them to run in different regions."

"We can see that its competitive ability is quite good."

"It takes care of simple tasks so users can focus more on exceptions than on regular use cases. They only focus on orders where they need to handle an exception, some information was not given, or there is an issue that they had to focus on. The rest of it goes straight through without human touch. We want to see our employees as engineers, wherein they think and solve problems, not necessarily have to do repetitive tasks. I think WorkFusion helps with avoiding repetitive tasks."

"The customer support is very responsive."

"It is useful that WorkFusion provides the entire infrastructure, which allows me to focus on writing code without worrying about maintenance."

"It's a pretty robust product."

"The automation process is the most valuable feature."

"The solution is stable, we have not had any glitches or problems."

More WorkFusion pros

Cons

"We are using it to improve the image and the documentation for the cases. And sometimes, some cases have more than fifteen different types. We use some tools as fixed standard analysis and provide information to support the different types to take some decisions and help in an automated process. We choose the case type and subtype DNS scanning documents from the data entry up."

"The setup is medium complexity."

"If something is handwritten and attached to an email, it doesn't capture the information correctly."

"It can be more user-friendly, and it should also have more reporting capabilities. There are also a few other things that need improvement."

"Knowledge of .NET is required to effectively use the solution or it can be complicated."

"The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to licensing costs. The current licensing model is based on volume, such as purchasing a volume for one million dollars per year for scanning. This pricing structure may be prohibitive for companies with constrained budgets. Another aspect requiring attention is the mobile capture feature, which, although experiencing recent enhancements in intelligent document processing through AI, could benefit from further improvements. Specifically, there is room for enhancement in enabling users to efficiently capture documents using their smartphones."

"I would say what most of the document management solutions are lacking is smartness to detect the duplicate storage of the documents"

"One thing we didn't like was their OCR solution. We felt it's somewhat inefficient."

"It should integrate with more ERP solutions like SAP. It doesn't currently have that ability."

"On a scale of 1 - 10 I would rate them a 6. That's not low - that 60%. But as I said, it needs to be upgraded and modified."

"This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs."

"Where it can be improved is the speed. I built two bots, one with WorkFusion and the same thing with Python. My feeling was that the speed at which Python did things, how fast it did them, was quite cool. It was faster."

"The solution is not user-friendly, this is something they should improve."

"We have executed our robots thousands of times in our enterprise environment. However, in an enterprise environment, WorkFusion has performance problems. It is slow in production."

"I would also like for it to be NLP-based."

More WorkFusion cons

Pricing and Cost Advice

"Some customers say the solution can get costly because it requires licenses or enterprise packages."

"OpenText is an expensive solution."

"We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."

"It is not the most expensive solution, but it is also not the cheapest."

"As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."

"Find it online."

"The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down."

"In addition to the licensing fee, there is also an implementation cost for each use case and technical support costs."

"I can't speak to pricing. It's a contract signed by upper management."

"One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."

More WorkFusion pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

13%

Manufacturing Company

12%

Government

10%

Financial Services Firm

29%

Computer Software Company

15%

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about OpenText Intelligent Capture?

The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText.

What needs improvement with OpenText Intelligent Capture?

The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to lice...

What is your primary use case for OpenText Intelligent Capture?

It is designed for the automated capture and recognition of documents. Whether obtained through scanning, emails, faxes, or other sources, documents can be captured and data automatically extracted...

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

What is your experience regarding pricing and costs for WorkFusion?

WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.

What needs improvement with WorkFusion?

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...

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Product Reports

OpenText Intelligent Capture

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Also Known As

OpenText Captivas

No data available

Overview

OpenText™ Intelligent Capture, formerly OpenText Captiva, is an enterprise capture platform, providing omni-channel capabilities for collecting everything from scanned paper to chatbots. It is not just for organizing content at the front door, but automating processes across the enterprise. It can automate processes for standard documents, such as Financial Accounts Payable and Accounts Receivable, or complex documents, such as contracts or partner requests that require action based on the document’s content.

OpenText

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

Information Not Available

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street

OpenText Intelligent Capture vs. WorkFusion