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WorkFusion Pros

JG
Senior Product Manager at a financial services firm with 51-200 employees
The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields.
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Shamus Cardon - PeerSpot reviewer
IT Engineer III at a healthcare company with 10,001+ employees
Their robots have increased the rate of efficiency by two to five times in our organization. There is still a human element to code out the package running the robots. You can't just click something and have it run. However, once that has been done, you can parallelize it 10 or 100 times in a fairly straightforward manner.
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PS
Sr. Manager at a financial services firm with 5,001-10,000 employees
A helpful feature is the analytics capability within WorkFusion. The analytics dashboards, i.e., their Tableau dashboards, are really helpful for building a business activity monitoring layer. These are very visible to senior management and stakeholders, who can see and know what is happening within processes. They can see what benefits are getting delivered as processes, either ;daily, weekly, monthly, or quarterly. It is easy for stakeholders or senior management to understand the value for the money that they are spending.
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Buyer's Guide
WorkFusion
September 2022
Learn what your peers think about WorkFusion. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
635,162 professionals have used our research since 2012.
Lada Chu - PeerSpot reviewer
Senior Vice President, KYC Director at a financial services firm with 1,001-5,000 employees
We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective.
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RT
Vice President of Intelligent Automation at a tech services company with 5,001-10,000 employees
WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore.
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MB
Intelligent Automation Manager at a retailer with 10,001+ employees
It really does help by either freeing up people's time to focus on more value-added tasks or reducing headcount. We generally have other things that we can get people to do, helping make the employees' work more meaningful since they are not having to do the mundane stuff.
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MS
Director, Automation Engineering & Application Development at a consultancy with 51-200 employees
It takes care of simple tasks so users can focus more on exceptions than on regular use cases. They only focus on orders where they need to handle an exception, some information was not given, or there is an issue that they had to focus on. The rest of it goes straight through without human touch. We want to see our employees as engineers, wherein they think and solve problems, not necessarily have to do repetitive tasks. I think WorkFusion helps with avoiding repetitive tasks.
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Samuel Kamau - PeerSpot reviewer
Co-Founder at Beta Edge Technology Limited
The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable.
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Deepak Thomas - PeerSpot reviewer
Senior Software Quality Analyst at a financial services firm with 10,001+ employees
The solution is stable, we have not had any glitches or problems.
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Sreekantha Devayya Nayak - PeerSpot reviewer
Wireless Architect at Simplified Networks LLC
We recommend different solutions based on our customers' needs, and WorkFusion is what we offer for those who need a premium solution.
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WorkFusion Cons

JG
Senior Product Manager at a financial services firm with 51-200 employees
The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines.
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Shamus Cardon - PeerSpot reviewer
IT Engineer III at a healthcare company with 10,001+ employees
There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too.
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PS
Sr. Manager at a financial services firm with 5,001-10,000 employees
It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need Java developers. Their RPA is not for non-technical people. If I look at competing products, like Automation Anywhere, UiPath, Blue Prism, or even Power Automate, a non-technical person can build basic automations and deploy them. Since non-technical people can easily build basic automations, they can be deployed in no time. With WorkFusion, there isn't a similar feature that works well. One needs to write code from scratch to build automation. That is definitely a deterrent if we really want to do quick, dirty automation. I would not rate WorkFusion very high on their no-code, low-code paradigm. In this area, I would definitely expect them to improve.
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Buyer's Guide
WorkFusion
September 2022
Learn what your peers think about WorkFusion. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
635,162 professionals have used our research since 2012.
Lada Chu - PeerSpot reviewer
Senior Vice President, KYC Director at a financial services firm with 1,001-5,000 employees
There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk.
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RT
Vice President of Intelligent Automation at a tech services company with 5,001-10,000 employees
So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability.
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MB
Intelligent Automation Manager at a retailer with 10,001+ employees
I would like it if they provided a more detailed roadmap in terms of where they are going with the product. As we are trying to make decisions about the things that we are going to do to try to augment our capabilities, we could know whether they are thinking about the same things or not.
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MS
Director, Automation Engineering & Application Development at a consultancy with 51-200 employees
We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now.
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Samuel Kamau - PeerSpot reviewer
Co-Founder at Beta Edge Technology Limited
This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs.
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Deepak Thomas - PeerSpot reviewer
Senior Software Quality Analyst at a financial services firm with 10,001+ employees
We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed.
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Sreekantha Devayya Nayak - PeerSpot reviewer
Wireless Architect at Simplified Networks LLC
One thing we didn't like was their OCR solution. We felt it's somewhat inefficient.
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Buyer's Guide
WorkFusion
September 2022
Learn what your peers think about WorkFusion. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
635,162 professionals have used our research since 2012.