Office 365 vs Zoom comparison

The compared Microsoft and Zoom Video Communications solutions aren't in the same category. Microsoft is ranked #9 in CCP , with an average rating of 8.0, and holds a 6.3% mindshare in the category. Zoom Video Communications is ranked #1 in VM , with an average rating of 8.3, and holds a 11.2% mindshare. Additionally, 94% of Microsoft users are willing to recommend the solution, compared to 95% of Zoom Video Communications users who would recommend it.

Office 365

Read 86 Office 365 reviews

2,039 Views
937 Comparison Views

94% willing to recommend

Zoom

Read 215 Zoom reviews

5,977 Views
1,083 Comparison Views

95% willing to recommend

Office 365

Zoom

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Office 365 and Zoom based on real PeerSpot user reviews.

Find out in this report how the two Content Collaboration Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Office 365 vs. Zoom Report (Updated: April 2023).

Buyer's Guide

Office 365 vs. Zoom

April 2023

Download the complete report

Helped 849,963 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Office 365

Average Rating

8.6

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (9th)

Zoom

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

215

Ranking in other categories

Virtual Meetings (1st)

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Office 365 is designed for Content Collaboration Platforms and holds a mindshare of 6.3%, down 6.5% compared to last year.
Zoom, on the other hand, focuses on Virtual Meetings, holds 11.2% mindshare, down 13.2% since last year.

Content Collaboration Platforms

Virtual Meetings

Featured Reviews

Minos Pitsillides

IT Director at IT-Flow ltd

Excellent technical support, easy to install, but the price, while affordable, could be improved

Office 365 is scalable, but it is dependent on the situation. We don't have a problem with it from an organizational standpoint. They started with 100 employees and then added another 500 after six months, for a total of 600 employees. The setup of new users, new emails, and new applications to be assigned to the new users is straightforward. They also provide the PowerShell command, which they provided more, development type, like, for example, you can create users, not manually, but through a script that can create users, for example, 100 users in two, three minutes, and you don't do it manually. They're fantastic. My portfolio contains approximately 50 companies. Office 365 is our primary platform for the 50 companies. I only have one on G Suite, and the majority of them will be migrating from G Suite to 365 in the coming month.

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Kallol Chaudhuri

Principal Consultant at Oracle

Helped us tremendously in collaborating with each other and getting our work done and offers the breakout rooms feature.

We are a team located across various locations. Not in the same geographic location. We are distributed. And it's not possible to physically travel and meet people. Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult. The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills. So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it. So it's like a simulation of a real brainstorming session I'd have in a physical space.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use it for documentation management, to collaborate with Microsoft Teams, web calls, web conference calls, chats, and as a documentation repository mainly. We have an Office pack suite to be able to write documentation, make spreadsheets, and create PowerPoints."

"I like all of the features."

"Cloud-based management is valuable and software deployment is positive."

"I love all of the applications being interlinked. I do not have to separately work on an independent system when it comes to file storage, email, and other tools."

"The most valuable feature of this solution is the integration."

"Reliable without any glitches."

"It's nice that it's an all-in-one solution and everything is all in one place."

"There are no more server and hardware operational costs and downtime, updates, etc. for all the workloads available. Newer features and updates are available immediately. Can be managed from a single web interface. Cloud-based, so same experience for all users, regardless of location."

More Office 365 pros

"The collaboration features are good."

"The most valuable feature is that it's easy to use."

"The most valuable features for me are the spotlight feature and the ability to share video with audio, which some other platforms, like Microsoft Teams, lack. We use it to present sessions and teach end customers or users."

"It is a stable solution."

"The most valuable feature is the screen recording."

"The grid view option is great, as you get to see everyone who is in the video conference at the same time."

"Zoom did everything that we needed it to do."

"The whiteboard capabilities are great."

More Zoom pros

Cons

"The one big problem with the solution is if you are presenting in Teams and someone puts their hand up, you don't get a notification. If you are running a meeting and just presenting you don't know that people have their hands up and want to ask a question."

"Could include integration with other single sign-on solutions."

"I rate the support of Office 365 a four out of five."

"Using Visual Basic, I have had a lot of trouble with relative paths when programming for Excel, and sometimes it is very difficult to debug programs."

"If two people update the same file, it causes issues."

"Constantly evolving with new features, which can be challenging for users."

"Office 365 could be easier to use at first. Tutorials are needed to know how to use the solution."

"Their support is so terrible and unusable except during dire emergencies."

More Office 365 cons

"Zoom could be improved by adding more dashboards."

"They should remove any restriction of time."

"If Zoom added the feature of Zoom Phone so that I can use it as a phone, it would be much better."

"The product's stability is an area of concern where improvements are required since sometimes users get dropped off from meetings."

"Zoom could improve by increasing the time limitation in the free version."

"Zoom could be more scalable."

"Zoom isn't well integrated with anything else. Obviously, it's integrated enough to be able to set an appointment or schedule a Zoom meeting."

"The interface could be more user-friendly."

More Zoom cons

Pricing and Cost Advice

"The price of Office 365 is very expensive."

"The pricing is not really high, but one can get the software with the license key for free."

"The pricing/licensing is easy to manage."

"Most of the time, we purchase Microsoft Exchange licenses, which are less expensive and provide only an email platform and 50 gigabytes of email storage for free."

"For the moment, we are paying on a monthly basis because we are still adapting the support and how we want to proceed. I think we will move to paying for the annual license."

"I would rate the solution 3 out of 5 for the price. I think Microsoft presents a good solution concerning the price."

"We have a license to use this solution. We have an E3 license which covers many different solutions."

"The pricing is high and has actually caused us to limit the number of licenses we purchase due to budgeting."

More Office 365 pricing and cost advice

"I use the free version of Zoom."

"I use Zoom's free version."

"Zoom is free."

"My organization has a yearly license for Zoom."

"There is a subscription to use the solution."

"It is reasonable. It has a monthly license."

"Zoom is free."

"Zoom is free to use."

More Zoom pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

78%

Computer Software Company

Financial Services Firm

Government

Educational Organization

91%

University

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Office 365?

I am not aware of the cost at work, but the cost for personal use has increased significantly and feels expensive.

See all answers

What needs improvement with Office 365?

Moving from the original Outlook to Outlook 365 was problematic because I couldn't transfer a lot of my previous emails. This is an area where improvement is needed to make the transition smoother....

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What is your primary use case for Office 365?

I use Office 365 ( /products/office-365-reviews ) strictly for sales. As a small office, we utilize products like Outlook and Word.

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LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...

See all answers

What do you like most about Zoom?

The product is scalable.

See all answers

What is your experience regarding pricing and costs for Zoom?

There is a concern about the free version's forty-five-minute limit. For education use, having more affordable access through institutions would be beneficial.

See all answers

Comparisons

Google Workspace vs Office 365

Compared 33% of the time

Amazon WorkDocs vs Office 365

Compared 12% of the time

Atlassian Confluence vs Office 365

Compared 8% of the time

Box vs Office 365

Compared 7% of the time

Microsoft OneDrive vs Office 365

Compared 7% of the time

More Office 365 Competitors

Webex vs Zoom

Compared 33% of the time

Skype for Business vs Zoom

Compared 32% of the time

TeamViewer vs Zoom

Compared 8% of the time

ON24 Platform vs Zoom

Compared 6% of the time

GoToMeeting vs Zoom

Compared 5% of the time

More Zoom Competitors

Product Reports

Buyer's Guide

Office 365

April 2025

Download Office 365 product report

Buyer's Guide

Zoom

April 2025

Download Zoom product report

Also Known As

Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1

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Overview

Office 365 is more than just Word, Excel, PowerPoint, and Outlook. It provides powerful services like business-class email, online storage, and teamwork solutions that you can access from anywhere. Bring teams and resources together with solutions like Microsoft Teams and Skype for Business that make working together more productive and enjoyable regardless of where participants are located. Easily implement security and privacy controls to help protect business data and devices against malicious threats and help you meet your compliance obligations. Automatic updates ensure your employees will always have the latest features and security updates.

Microsoft

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Zoom Video Communications

Sample Customers

Me & the Bees Lemonade

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Buyer's Guide

Office 365 vs. Zoom

April 2023

Free Report: Office 365 vs. Zoom

Find out what your peers are saying about Office 365 vs. Zoom and other solutions. Updated: April 2023.

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We monitor all Content Collaboration Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.