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Office 365 vs Zoom comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Organizations benefited from Office 365 with cost savings, productivity enhancements, flexibility, integration, improved security, and valuable Microsoft support.
Sentiment score
7.8
Zoom boosts productivity and ROI by enabling efficient remote meetings, eliminating travel costs, and integrating seamlessly with businesses.
Zoom definitely saves time and makes my work more efficient.
 

Customer Service

Sentiment score
4.2
Office 365 customer service is highly rated for responsiveness, but some users prefer internal IT or community resources.
Sentiment score
6.0
Zoom's ease of use reduces support needs, with mixed user satisfaction in response quality and availability of training resources.
If there's an issue, I reach out to their support, and they respond quickly without major problems.
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.
 

Scalability Issues

Sentiment score
7.8
Office 365 efficiently scales to accommodate organizational growth, handling thousands of users with high adaptability and licensing flexibility.
Sentiment score
7.4
Zoom efficiently handles diverse user capacities, from small meetings to large events, ensuring seamless performance and scalability.
Scalability is good.
Microsoft Teams automatically removes noise.
It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.
 

Stability Issues

Sentiment score
7.4
Users find Office 365 reliable, appreciating improvements and support, despite minor issues with Excel macros and Teams connectivity.
Sentiment score
7.9
Zoom offers stable performance with minimal glitches; connectivity issues are rare, and users rate it highly for reliability.
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Zoom is very stable.
 

Room For Improvement

Office 365 faces challenges with platform compatibility, performance, costs, integration, and requires enhancements in user-friendliness and documentation.
Zoom needs better security, stability, and integrations, along with improved UI, audio/video quality, and chat functions.
For students, it would be beneficial to have access through the university for longer meetings.
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions.
 

Setup Cost

Office 365 provides scalable licensing plans offering good value and flexible pricing, although setup can be complex for larger enterprises.
Zoom offers a free version; paid plans vary in cost, with pricing based on features and user needs.
For education use, having more affordable access through institutions would be beneficial.
Zoom could make its pricing more reasonable for individual users.
Zoom is free for individual users, which is a significant benefit compared to Microsoft Teams, which is a paid service.
 

Valuable Features

Office 365 enhances productivity with strong integration, collaboration tools, AI features, scalability, cloud storage, and comprehensive app support.
Zoom's user-friendly interface, high-quality features, and efficient connectivity make it ideal for businesses, educators, and remote work.
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
the ability to share your screen
Zoom is user-friendly, straightforward, and easy to connect with.
 

Categories and Ranking

Office 365
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
143
Ranking in other categories
Content Collaboration Platforms (2nd)
Zoom
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
225
Ranking in other categories
Virtual Meetings (1st)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Office 365 is designed for Content Collaboration Platforms and holds a mindshare of 6.9%, up 5.9% compared to last year.
Zoom, on the other hand, focuses on Virtual Meetings, holds 10.7% mindshare, down 12.8% since last year.
Content Collaboration Platforms
Virtual Meetings
 

Featured Reviews

Gary Cook - PeerSpot reviewer
Access to advanced features boosts productivity despite pricing concerns in developing regions
I need to do maintenance for Office 365 very seldom, once a year. In the maintenance process for Office 365, we have about 12 people involved. For the maintenance side of Office 365, only one person is involved. Looking at Office 365's pricing, I would give it a 4 on a scale from 1 to 10. My overall rating for Office 365 is an 8 out of 10, but for the product itself, I would give it a 10. I would definitely recommend Office 365 to other businesses, probably a 9 out of 10 for recommendation. This is only because of its price and the fact that they do not take into account developing countries such as South Africa, where they should give us more favorable prices or local prices. We do not have a partnership with Microsoft, which is a sore point for us. We have reached out to Microsoft South Africa, and they are very hard to contact and largely uncooperative. We are a B-Level 2 and a B-Level 1, which are local affirmative action ratings that companies get. Level 1 is the highest, and Level 8 is the lowest. We hold amongst the highest BEE ratings, but we have not found Microsoft South Africa to be forthcoming or very open. We should have a partnership with them, and we run Power BI as we are a Power BI shop now. I strongly would want to see a box within Office 365 for our team to have ChatGPT through OpenAI as well. We use Excel as a data source for many tasks and find that it integrates really well with Python. We write a lot of Python code and use Excel as a data sheet many times, and we operate through SQL and other zero elements as well. From an Office 365 viewpoint, we find that with Copilot and Python and Excel's provision for Python, it is very useful.
Luiz Kazan - PeerSpot reviewer
Utilizing versatile features for efficient personal and work meetings
Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.
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Top Industries

By visitors reading reviews
Educational Organization
56%
Computer Software Company
8%
Financial Services Firm
4%
Manufacturing Company
3%
Educational Organization
80%
University
3%
Computer Software Company
3%
Financial Services Firm
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Office 365?
For pricing, I think it's fairly priced, I would rate it 8.
What needs improvement with Office 365?
The areas of Office 365 that have room for improvement are what should be better in this solution.
What is your primary use case for Office 365?
A typical use case for Office 365 is how I primarily use this solution.
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
Zoom offers a free version for up to forty minutes.
 

Comparisons

 

Also Known As

Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1
No data available
 

Overview

 

Sample Customers

Me & the Bees Lemonade
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Office 365 vs. Zoom and other solutions. Updated: April 2023.
859,579 professionals have used our research since 2012.