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Read 123 Zoom reviews.
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Featured Review
Find out what your peers are saying about Office 365 vs. Zoom and other solutions. Updated: March 2020.
564,729 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"There are all sorts of really good tools for use on the information security side that allow us to make sure that our people are doing business and doing business right.""The products are quite simple for the end-users to use, the up-time is very good, the product is practically maintenance-free, and the multi-layer security is excellent from the security standpoint.""My primary use case is for preparing presentations to teach, often on PowerPoint.""The solution is quite intuitive and easy to use.""The most valuable feature is Microsoft Exchange.""It's nice that it's an all-in-one solution and everything is all in one place.""I like all of the features.""I like that it is cloud-based, wherefrom any computer I can access my documents and continue working."

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"The most valuable feature is that it's free.""I felt the installation to be straightforward.""It's not a big deal to set up a meeting.""The installation was easy.""I don't have any issue with the pricing.""The most valuable features are that you are able to share the screen, and draw on it.""The most valuable feature is the screen recording.""I have found the product to be scalable."

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"I would like to see the macro functionality in Excel made simpler.""In terms of improvement, it should have tutorials when you first have the opportunity to use it, to be able to really learn it.""It seems like every other week when we log into the administrative portals, it doesn't matter which one, it could be the active directory portal, it could be the exchange admin center or SharePoint admin center, it seems like Microsoft is consistently updating with new versions of the admin centers, which can be frustrating.""The security should be improved.""Data protection and email security are almost the same for all the organizations, irrespective of their segment (SMB or enterprises), with standard subscription at least basic Data loss prevention and Advance threat protection can be enabled for SMB segments, it is available in enterprise version / Premium versions.""The online applications have limited functionality compared to the local applications.""If two people update the same file, it causes issues.""Could include integration with other single sign-on solutions."

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"The solution lacks security.""Non-technical support should be improved, such as that involving invoicing.""The technical support is very bad.""The stability has been good but it could still improve. However, I have not found a better solution.""I find while using Zoom sometimes there is a lot of disturbance while on the call. There is a lot of network issues, and sometimes the screen freezes, and you have no way of figuring out what went wrong. You have to restart the computer all over again, or you lose some of the words that someone was saying during the meeting, such as what the person is trying to say in the midst of that conversation. Additionally, there have been times it has disconnected and was not able to start.""I found it very confusing to set up a meeting.""In general, the price could be a little cheaper.""They need to improve the background feature, to be able to set a background without interfering with the current background."

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Pricing and Cost Advice
  • "The pricing is high and has actually caused us to limit the number of licenses we purchase due to budgeting."
  • "I think that we pay $9.99 USD per user, monthly."
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  • "There is a 40-minute time limit when you use the basic version, which is free."
  • "In the basic version, there is a 40-minute time limit on group meetings."
  • "Zoom is available with an open license that can support meetings of up to 40 minutes."
  • "The cost of Zoom has led me to use WeChat, instead."
  • "I have been using the free version of Zoom."
  • "The price is $149 USD yearly."
  • "We have an account but we are also using the free version."
  • "There is a free version available with time limits."
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    564,729 professionals have used our research since 2012.
    Questions from the Community
    Top Answer: 
    Overall excellent product with great features, consider small and medium businesses to have at least basic ATP and DLP features.
    Top Answer: 
    There are all sorts of really good tools for use on the information security side that allow us to make sure that our people are doing business and doing business right.
    Top Answer: 
    We're a hybrid between Microsoft 365 Business Premium and Business Basic, depending on where a person stands in the company. Our headquarters staff is all Business Premium, while the rest of our staff… more »
    Top Answer: 
    Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating… more »
    Top Answer: 
    The most valuable feature is the sharing capabilities. Whether it's a simple screen for PowerPoint or sharing videos, it works really well.
    Top Answer: 
    We generally have a strict budget so the pricing for Zoom is reasonable.
    Average Words per Review
    out of 59 in Virtual Meetings
    Average Words per Review
    Compared 20% of the time.
    Compared 18% of the time.
    Compared 8% of the time.
    Compared 8% of the time.
    Compared 7% of the time.
    Also Known As
    Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1
    Learn More

    Office 365 is more than just Word, Excel, PowerPoint, and Outlook. It provides powerful services like business-class email, online storage, and teamwork solutions that you can access from anywhere. Bring teams and resources together with solutions like Microsoft Teams and Skype for Business that make working together more productive and enjoyable regardless of where participants are located. Easily implement security and privacy controls to help protect business data and devices against malicious threats and help you meet your compliance obligations. Automatic updates ensure your employees will always have the latest features and security updates.

    Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

    Learn more about Office 365
    Learn more about Zoom
    Sample Customers
    Me & the Bees Lemonade
    Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
    Top Industries
    Manufacturing Company25%
    Computer Software Company17%
    Financial Services Firm8%
    Venture Capital & Private Equity Firm4%
    Computer Software Company28%
    Comms Service Provider19%
    Financial Services Firm6%
    Computer Software Company29%
    Manufacturing Company11%
    Financial Services Firm10%
    Energy/Utilities Company5%
    Comms Service Provider27%
    Computer Software Company18%
    Educational Organization8%
    Company Size
    Small Business49%
    Midsize Enterprise21%
    Large Enterprise30%
    Small Business40%
    Midsize Enterprise18%
    Large Enterprise42%
    Find out what your peers are saying about Office 365 vs. Zoom and other solutions. Updated: March 2020.
    564,729 professionals have used our research since 2012.

    Office 365 is ranked 1st in Content Collaboration Platforms with 16 reviews while Zoom is ranked 1st in Virtual Meetings with 123 reviews. Office 365 is rated 8.6, while Zoom is rated 8.4. The top reviewer of Office 365 writes "Great vulnerability insights, offers very impressive cash savings, and offers great information security tools". On the other hand, the top reviewer of Zoom writes "Convenient, easy to use, and simple to set up". Office 365 is most compared with Atlassian Confluence, Amazon WorkDocs, Citrix ShareFile, Box and Quip, whereas Zoom is most compared with Webex, TeamViewer, Airmeet, 3CX Live Chat and Skype for Business. See our Office 365 vs. Zoom report.

    We monitor all Content Collaboration Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.