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Office 365 vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Office 365 offers cost savings and enhanced productivity, though ROI varies, especially for small companies with alternative options.
Sentiment score
7.0
Zoom Workplace Business boosts ROI and productivity by reducing costs, enhancing communication, and optimizing remote collaboration efficiency.
Zoom definitely saves time and makes my work more efficient.
 

Customer Service

Sentiment score
4.1
Microsoft Office 365 support is generally positive, noting responsiveness and resolution, though initial delays and navigation issues exist.
Sentiment score
5.8
Zoom Workplace Business support is generally fast and effective, though some users seek localized assistance or self-resolve issues.
At times if you're trying to use their online support, they'll send you to an article that may or may not have anything to do with what you're looking for.
If there's an issue, I reach out to their support, and they respond quickly without major problems.
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.
 

Scalability Issues

Sentiment score
7.4
Office 365 is scalable and adaptable, efficiently supporting large user bases with easy scaling through additional licenses.
Sentiment score
7.3
Zoom Workplace Business is praised for flexibility and scalability, but requires administrative skills and training for optimal large-scale use.
Scalability is good.
Microsoft Teams automatically removes noise.
It would be ideal if there was an automatic scaling option where you could pay for increased capacity as needed.
 

Stability Issues

Sentiment score
7.4
Office 365 is highly stable, with minor issues on Mac, rated 8-10 for reliability and performance satisfaction.
Sentiment score
7.9
Zoom Workplace Business is highly regarded for its stability and reliability, outperforming rivals like AnyDesk and Teamviewer.
The integration capabilities of Office 365 with Word, Excel, and Outlook with OneDrive for cloud storage have been smooth and work well.
At this time, whatever they have meets the needs, and they are expanding the number of participants to Team meetings and other features.
I didn't have any problem with Zoom, and overall with Zoom, there are no connection issues, stability, or performance problems.
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
Zoom is very stable.
 

Room For Improvement

Office 365 needs improved multilingual support, non-Windows performance, better third-party integration, enhanced security, AI features, and pricing adjustments.
Zoom Workplace Business needs better security, interface, video quality, integrations, noise cancellation, collaboration tools, connectivity, support, and session duration.
I believe the choice of office apps often depends on the existing ecosystem of the business, and since Office 365 has comprehensive coverage, I am not missing any features that the competition provides.
I'm not aware of the support calls users are placing, but in 10 years I probably had five or six support tickets placed.
One of the big changes is when Microsoft updates anything, they will switch where some of the settings are and where to find them, which becomes a little frustrating because you're used to it in one spot and it's someplace else.
For students, it would be beneficial to have access through the university for longer meetings.
Sometimes there's an issue with changing links to meetings if someone is the organizer and then they're not anymore.
There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions.
 

Setup Cost

Office 365 pricing varies by features and user count, offering flexibility but can be costly for smaller businesses.
Enterprise customers generally find Zoom Workplace Business pricing fair, varying by team size and features, with both free and paid options.
the cost of using the Microsoft ecosystem is higher than the combined cost of using Notion and Slack.
My experience with the pricing or licensing of Office 365 is that a lot of times we've gotten them when they've been on sale, so we've had really good pricing for the Microsoft products.
For education use, having more affordable access through institutions would be beneficial.
Zoom could make its pricing more reasonable for individual users.
Zoom is free for individual users, which is a significant benefit compared to Microsoft Teams, which is a paid service.
 

Valuable Features

Office 365 enhances remote work productivity with collaboration tools, seamless integration, real-time editing, and robust communication features.
Zoom Workplace Business is a user-friendly platform with robust features for high-quality virtual meetings and secure multi-device access.
It has improved productivity and functionality by providing all necessary tools in one suite.
The most valuable feature is SharePoint, where we can easily put files and make them accessible to any person who has access.
Office 365 has positively impacted my organization by making the salespeople more accurate because they've been able to use the features in Excel instead of relying on the calculator or adding machine.
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
the ability to share your screen
Zoom is user-friendly, straightforward, and easy to connect with.
 

Categories and Ranking

Office 365
Average Rating
8.6
Reviews Sentiment
6.0
Number of Reviews
150
Ranking in other categories
Content Collaboration Platforms (1st)
Zoom Workplace Business
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
227
Ranking in other categories
Virtual Meetings (1st)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Office 365 is designed for Content Collaboration Platforms and holds a mindshare of 10.1%, up 5.4% compared to last year.
Zoom Workplace Business, on the other hand, focuses on Virtual Meetings, holds 13.0% mindshare, up 11.4% since last year.
Content Collaboration Platforms Market Share Distribution
ProductMarket Share (%)
Office 36510.1%
Google Workspace10.2%
Dropbox Business - Enterprise9.9%
Other69.80000000000001%
Content Collaboration Platforms
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
Zoom Workplace Business13.0%
Webex11.3%
Skype for Business8.8%
Other66.9%
Virtual Meetings
 

Featured Reviews

Gary Cook - PeerSpot reviewer
Access to advanced features boosts productivity despite pricing concerns in developing regions
I need to do maintenance for Office 365 very seldom, once a year. In the maintenance process for Office 365, we have about 12 people involved. For the maintenance side of Office 365, only one person is involved. Looking at Office 365's pricing, I would give it a 4 on a scale from 1 to 10. My overall rating for Office 365 is an 8 out of 10, but for the product itself, I would give it a 10. I would definitely recommend Office 365 to other businesses, probably a 9 out of 10 for recommendation. This is only because of its price and the fact that they do not take into account developing countries such as South Africa, where they should give us more favorable prices or local prices. We do not have a partnership with Microsoft, which is a sore point for us. We have reached out to Microsoft South Africa, and they are very hard to contact and largely uncooperative. We are a B-Level 2 and a B-Level 1, which are local affirmative action ratings that companies get. Level 1 is the highest, and Level 8 is the lowest. We hold amongst the highest BEE ratings, but we have not found Microsoft South Africa to be forthcoming or very open. We should have a partnership with them, and we run Power BI as we are a Power BI shop now. I strongly would want to see a box within Office 365 for our team to have ChatGPT through OpenAI as well. We use Excel as a data source for many tasks and find that it integrates really well with Python. We write a lot of Python code and use Excel as a data sheet many times, and we operate through SQL and other zero elements as well. From an Office 365 viewpoint, we find that with Copilot and Python and Excel's provision for Python, it is very useful.
Luiz Kazan - PeerSpot reviewer
Utilizing versatile features for efficient personal and work meetings
Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Outsourcing Company
8%
Performing Arts
7%
Educational Organization
7%
Performing Arts
14%
University
11%
Educational Organization
10%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business62
Midsize Enterprise29
Large Enterprise68
By reviewers
Company SizeCount
Small Business97
Midsize Enterprise32
Large Enterprise101
 

Questions from the Community

What is your experience regarding pricing and costs for Office 365?
I didn't inquire about the specific costs of transitioning from the previous tools. However, I was informed that the cost of using the Microsoft ecosystem is higher than the combined cost of using ...
What needs improvement with Office 365?
I don't have any ideas off the top of my head at the moment about what I would improve about Office 365. I can't think of anything that frustrates me about the tools. I mentioned that I use Copilot...
What is your primary use case for Office 365?
We use the Microsoft Office 365 suite for personal purposes. We use Teams for communications, and we use Azure DevOps for some of our workflow management. I use Office 365 for Outlook for emails. I...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I am not aware of the pricing. My IT staff might know, but I have no information about it.
 

Also Known As

Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1
No data available
 

Overview

 

Sample Customers

Me & the Bees Lemonade
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Office 365 vs. Zoom Workplace Business and other solutions. Updated: April 2023.
872,922 professionals have used our research since 2012.