We performed a comparison between Nutanix Cloud Manager (NCM) and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is less or no implementation time. It should be up and running at any point in time so I don't spend time in transformation."
"It is easy to access. Since it is web-based, you just punch in the API and it gives you all the servers in the company. The solution has helped optimize database performances."
"I do a lot of tasks via automation which I previously would have to hire people to do. The solution has helped me to eliminate a lot of low-skilled labor. I can put the money required for this job into other things."
"It made it a lot easier to spin up these tenant environments with little to no administrative overhead."
"It has allowed us to easily manage multiple clusters in multiple locations through Prism. We have multiple sites that we use to manage and run VMware at which could be a bit cumbersome with Vsphere. Since we made the migration to Nutanix we now only have active servers at three locations, and we can manage them through Prism Central with ease."
"Moreover, the deployment process was so easy and smooth that post rack and stack and management IP configuration, it just took less than 2 days to configure the cluster of 40 nodes, upgrade the firmware, create file service and VM space and integrate with our infrastructure."
"It is interesting to me how Nutanix manages hyperconvergence, the possible failures that can occur in the platform migrating machine machines to nodes without problems while solving the failed node, but without a doubt prism is the feature that I value the most since I can manage and monitor everything in a single tool, giving me simplicity, statistics, states of equipment resources, alerts, updates in a single click, migrate equipment nodes manually or automatically."
"We haven't faced any problems because Nutanix provides an outside team. We haven't had any issues requiring L3 support, and the L1 and L2 engineers are on-site."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"ServiceNow IT Operations Management is a stable product."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"I am impressed with the tool's ability to track information in an easy way."
"Provides everything in one solution."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"I like the solution due to the fact that it's scalable."
"The integration with Splunk is a little lacking, and this is something that we've worked on with Nutanix quite extensively in the last year or two. It didn't really have a good integration. They built some dashboards, where they were trying to kind of recreate Prism. Prism is its own utility; it works well for what it does. But it doesn't provide us quite the detail that we are looking for or the historical data that we were after. So we had to build our own custom apps for Splunk."
"We have faced some issues during operations, but when we log a case with Nutanix support, they help us to resolve them."
"In Brazil, Nutanix Cloud Manager is not cheap."
"The machine learning can be improved. There are a lot of false positives at times. For example, I'm actually looking at some alerts right now, that some service was restarted multiple times. It is like the same alert, spammed over and over again. But really, it turns out that that event didn't happen."
"There have been bugs. We've seen what looked like some storage inefficiencies in reports and, when we went in to look, we found they were false alarms. That was something they corrected on the fly."
"There should be more APIs to integrate with different vendors and to integrate with the existing solutions that we use on-prem."
"Nutanix has room for improvement around the partner tools and making them approachable and easier to learn."
"When we tried to migrate an application from the old cluster, we couldn't run it on Nutanix’s native hypervisor."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The pricing is high."
"I advise others not to customize a lot while using the solution."
More ServiceNow IT Operations Management Pricing and Cost Advice →
Nutanix Cloud Manager (NCM) is ranked 3rd in Cloud Management with 72 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. Nutanix Cloud Manager (NCM) is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Nutanix Cloud Manager (NCM) writes "An intuitive and easy-to-learn product that saves cost and time". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Nutanix Cloud Manager (NCM) is most compared with vCloud Director, Morpheus, Nutanix Cloud Infrastructure (NCI), VMware Aria Operations and OpenNebula, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Nutanix Cloud Manager (NCM) vs. ServiceNow IT Operations Management report.
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