

ServiceNow IT Operations Management and Nutanix Cloud Manager both compete in the IT management and cloud solutions category. ServiceNow seems to have an edge in integration and support scalability, while Nutanix stands out with simplicity and cost-effectiveness.
Features: ServiceNow IT Operations Management offers Discovery, Service Mapping, Event Management, and Operational Intelligence. Its features are notable for scalability, stability, and extensive online support. Nutanix Cloud Manager provides Prism Pro, capacity planning, and a highly intuitive self-service portal. Users favor Nutanix for its ease of use and robust automation capabilities.
Room for Improvement: ServiceNow IT Operations Management is known for high pricing and complex setup. Users encounter challenges with integration and limited out-of-the-box patterns. Nutanix Cloud Manager needs improvements in its user interface and documentation for advanced features, with noted enhancement requirements in integration and machine learning capabilities.
Ease of Deployment and Customer Service: ServiceNow IT Operations Management is deployed across public, private, and hybrid clouds. It's praised for enterprise support but requires improvement in response time. Nutanix Cloud Manager is easy to set up, works mainly on-premises, and consistently satisfies users with reliable technical support.
Pricing and ROI: ServiceNow IT Operations Management has high costs, often seen as prohibitive, though it offers solid ROI through comprehensive offerings. Nutanix Cloud Manager is considered cost-effective, with flexible licensing. It ensures a quicker payback period due to lower operational costs compared to traditional solutions.
Anything that reduces bandwidth and reduces the brain work that our teams have to do to maintain systems across all environments is time-saving and cost-saving.
Quantifying to a 425% three-year return on investment, a 21% higher developer productivity, and 88% less planned downtime.
The biggest return on investment for me when using this product is the fast deployment and the rapid integration and migration without impacting our operations during the migration.
It reduced staffing needs from four full-time staff to fewer due to automation.
There is a feature that allows you to escalate the call.
The handoff with support and the knowledge of the support engineer is significantly better than experience with other vendors.
Even when a node goes down, it doesn't impact our infrastructure because it gets load-balanced between the available nodes.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
Nutanix Cloud Manager (NCM) scales well.
The key aspects include mix-match hardware and hyper-converged infrastructure, combining compute, storage, and network in a single platform.
With that, you can do it without any downtime or affecting your current setup.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
We've never had any downtime related to the Nutanix product itself.
I would rate the stability a nine out of ten.
The stability and reliability of Nutanix Cloud Manager (NCM) have been excellent.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
All while benefiting from a single tool, single maintenance, and reduced license costs.
It supports different hardware types without vendor lock-in, which is an advantage over Azure Stack HCI, which may only work with specific vendors such as HP or Dell.
Our primary reason for choosing Nutanix was for mission-critical applications and Kubernetes.
Implementing MFA would enhance security and usability.
Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
It's not cheap, but there are savings and return on investment when coming from a non-Nutanix shop.
In comparison, Nutanix's pricing is significantly higher than that of other setups.
While VMware costs depend on ESXi hypervisor pricing, the AHV hypervisor for Nutanix Cloud Manager (NCM) is free.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
It's easy to control resources and govern the resources, and it frees up support to focus on other things without having to help developers.
I would approximate the cost savings to be in the 20% to 25% range since we can optimize our resources and avoid the need to purchase more hardware or reuse resources in the infrastructure from one implementation.
The importance of faster outcomes for their environment is significant; for example, when I delivered the Disaster Recovery solution, we included automation for auto-configuration of VMs and resizing of VMs, which replaced many tasks that were previously done manually.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
| Product | Mindshare (%) |
|---|---|
| Nutanix Cloud Manager (NCM) | 2.6% |
| ServiceNow IT Operations Management | 1.6% |
| Other | 95.8% |

| Company Size | Count |
|---|---|
| Small Business | 28 |
| Midsize Enterprise | 26 |
| Large Enterprise | 75 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 6 |
| Large Enterprise | 29 |
Nutanix Cloud Manager streamlines hybrid cloud management by offering centralized control, automation, and workload optimization across platforms. It improves operational efficiency while reducing IT management complexity.
Nutanix Cloud Manager is designed for comprehensive hybrid cloud governance, providing tools for virtualization, resource allocation, and compliance. Its features include one-click upgrades, dynamic dashboards, and the seamless automation of tasks through X-Play. Users can efficiently manage virtual machines, ensure secure storage, and enhance productivity with predictive monitoring. Self-service capabilities allow users to reserve resources easily, while central management via Prism Pro and automated reports enhance oversight and decision-making. Challenges include UI simplicity, pricing transparency, and licensing efficiency, with users seeking improvements in VM organization, blueprint customization, and collaborative support for hybrid environments.
What important features define Nutanix Cloud Manager?Nutanix Cloud Manager finds utility in industries requiring robust hybrid cloud strategies like finance, healthcare, and manufacturing. It excels in centralizing management for secure and compliant operations, optimizing workloads, and providing scalable solutions for resource allocation and compliance monitoring, thus enhancing cloud operations in diverse markets.
ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.
ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.
What are the most important features?IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.
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