ServiceNow IT Operations Management and Nutanix Cloud Manager both compete in the IT operations management category. ServiceNow seems to have an edge due to its comprehensive support and platform scalability, while Nutanix is favored for its competitive pricing and robust automation capabilities.
Features: ServiceNow stands out for its Discovery, Service Mapping, and Orchestration capabilities, which aid in reducing operational costs and streamlining processes. Its single platform offers all required ITSM modules allowing easy implementation and setup. Nutanix is noted for its cluster management and automation features, such as 1-Click Upgrade and central management through Prism, and its capability to offer a cloud-like experience on-premises.
Room for Improvement: ServiceNow could become more accessible for SMEs with cost adjustments and requires enhancements in integration for its discovery features. Better Service Mapping and AI integration are suggested improvements. Nutanix could simplify its licensing and pricing models; improvements in user interface experience and expanded integration capabilities, particularly across multiple clouds, are also needed. Clearer and more detailed documentation is advised.
Ease of Deployment and Customer Service: ServiceNow provides versatile deployment across Public, Hybrid, and On-premises clouds but has mixed reviews for its technical support, with noted response time and support level improvements needed. Nutanix is strong in customer service and support, particularly in On-premises and Hybrid Cloud setups, though improvements in technical support responsiveness are suggested.
Pricing and ROI: ServiceNow is viewed as expensive, suitable mainly for large enterprises, despite providing a strong ROI through enhanced workflows and comprehensive features. Nutanix offers a more competitive pricing structure, often considered cost-effective for its full capabilities, and offers good ROI through time and operational savings. However, its licensing model could be clarified to enhance customer satisfaction.
Anything that reduces bandwidth and reduces the brain work that our teams have to do to maintain systems across all environments is time-saving and cost-saving.
The biggest return on investment for me when using this product is the fast deployment and the rapid integration and migration without impacting our operations during the migration.
Playbooks and automation definitely freed up engineer time. This allows us to focus on other projects and not have to get hands-on, reducing operational costs.
It reduced staffing needs from four full-time staff to fewer due to automation.
There is a feature that allows you to escalate the call.
The handoff with support and the knowledge of the support engineer is significantly better than experience with other vendors.
We have easier access to high-level engineers compared to VMware, where you have to navigate multiple channels for support.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
Nutanix Cloud Manager (NCM) scales well.
Nutanix Cloud Manager (NCM) has not had any issues scaling with the growing needs of my company.
Scaling with Nutanix Cloud Manager (NCM) is not as straightforward as they claim, largely due to the assumption that you have IPv6 enabled on your switches.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
We've never had any downtime related to the Nutanix product itself.
I would rate the stability a nine out of ten.
The stability and reliability of Nutanix Cloud Manager (NCM) have been excellent.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
Our primary reason for choosing Nutanix was for mission-critical applications and Kubernetes.
Quick resolution of disconnection issues and errors in plugins is crucial.
If there are licensing errors, for example, being told I have 96 cores licensed but Nutanix Flow not licensed despite having assigned units, it complicates things unnecessarily.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
There is room for improvement in service mapping within ServiceNow ITOM.
It's not cheap, but there are savings and return on investment when coming from a non-Nutanix shop.
In comparison, Nutanix's pricing is significantly higher than that of other setups.
It is not cheap or expensive.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It's easy to control resources and govern the resources, and it frees up support to focus on other things without having to help developers.
I would approximate the cost savings to be in the 20% to 25% range since we can optimize our resources and avoid the need to purchase more hardware or reuse resources in the infrastructure from one implementation.
The importance of faster outcomes for their environment is significant; for example, when I delivered the Disaster Recovery solution, we included automation for auto-configuration of VMs and resizing of VMs, which replaced many tasks that were previously done manually.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
Nutanix Cloud Manager (NCM) is a cloud management tool that drives consistent governance across private and public clouds for its users. The solution brings simplicity and ease of use to managing and building cloud deployments by providing a unified multicloud management that addresses common cloud adoption challenges.
Nutanix Cloud Manager offers four key value drivers:
Nutanix Cloud Manager provides coverage for Nutanix private clouds as well as for VMware's. The solution also supports several popular public cloud providers, including Amazon AWS, Microsoft Azure, and Google Cloud Platform (GCP). NCM provides additional flexibility for users, as it is also available as a fully managed Software as a Service (SaaS). This product allows companies to benefit from all of Nutanix multicloud self-services, application automation, security compliance, and governance, without depending on Nutanix Cloud Infrastructure.
Nutanix Cloud Manager (NCM) Features
Nutanix Cloud Manager (NCM) has features in the four key categories already mentioned. Some of the main capacities of the solution include:
Nutanix Cloud Manager (NCM) Benefits
Nutanix Cloud Manager (NCM) provides its users with several benefits. These include:
Reviews from Real Users
An IT Operations at an energy/utilities company likes Nutanix Cloud Manager (NCM) because the product provides visibility, simplifies operations, and saves time and cost.
Drew P., a network systems administrator at Moda Health, rates NCM highly because the product saves man-hours with excellent speed on outcomes and provides a continuous validation process.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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