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Nutanix Cloud Manager (NCM) vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
Nutanix Cloud Manager users experience cost savings, quick ROI, streamlined operations, and enhanced efficiency and management capabilities.
Sentiment score
7.4
ServiceNow IT Operations Management delivers ROI with enhanced efficiency, visibility, reduced staffing needs, but initial returns may vary.
Anything that reduces bandwidth and reduces the brain work that our teams have to do to maintain systems across all environments is time-saving and cost-saving.
The biggest return on investment for me when using this product is the fast deployment and the rapid integration and migration without impacting our operations during the migration.
Playbooks and automation definitely freed up engineer time. This allows us to focus on other projects and not have to get hands-on, reducing operational costs.
It reduced staffing needs from four full-time staff to fewer due to automation.
 

Customer Service

Sentiment score
8.3
Nutanix support is praised for its responsiveness, technical expertise, proactive communication, and customer-focused, efficient problem-solving.
Sentiment score
6.4
ServiceNow IT Operations Management support is knowledgeable but inconsistent, with quick responses for some and delays for others.
There is a feature that allows you to escalate the call.
The handoff with support and the knowledge of the support engineer is significantly better than experience with other vendors.
We have easier access to high-level engineers compared to VMware, where you have to navigate multiple channels for support.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
 

Scalability Issues

Sentiment score
7.8
Nutanix Cloud Manager offers versatile scalability and seamless integration, effectively managing resources and minimizing downtime across diverse environments.
Sentiment score
7.6
ServiceNow IT Operations Management is scalable, integrates easily, ideal for large enterprises, but incurs substantial licensing costs.
Nutanix Cloud Manager (NCM) scales well.
Nutanix Cloud Manager (NCM) has not had any issues scaling with the growing needs of my company.
Scaling with Nutanix Cloud Manager (NCM) is not as straightforward as they claim, largely due to the assumption that you have IPv6 enabled on your switches.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
 

Stability Issues

Sentiment score
8.0
Nutanix Cloud Manager offers stable, reliable performance with minimal downtime, swift support, and is preferred for IT environment management.
Sentiment score
7.8
ServiceNow IT Operations Management is reliable and efficient, praised for stability but minor performance issues occur with complex setups.
We've never had any downtime related to the Nutanix product itself.
I would rate the stability a nine out of ten.
The stability and reliability of Nutanix Cloud Manager (NCM) have been excellent.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
 

Room For Improvement

Nutanix Cloud Manager users face challenges with organization, integration, pricing, user interface, multi-cloud compatibility, and automation features.
ServiceNow IT Operations Management needs improvement in affordability, integration, AI capabilities, user interface, automation, customization, and simplicity.
Our primary reason for choosing Nutanix was for mission-critical applications and Kubernetes.
Quick resolution of disconnection issues and errors in plugins is crucial.
If there are licensing errors, for example, being told I have 96 cores licensed but Nutanix Flow not licensed despite having assigned units, it complicates things unnecessarily.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
There is room for improvement in service mapping within ServiceNow ITOM.
 

Setup Cost

Nutanix Cloud Manager is cost-effective long-term, with initial costs offset by bundled features, tiered pricing, and global support.
ServiceNow IT Operations Management is costly but valued for its benefits, offering customizable and negotiable pricing models.
It's not cheap, but there are savings and return on investment when coming from a non-Nutanix shop.
In comparison, Nutanix's pricing is significantly higher than that of other setups.
It is not cheap or expensive.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
 

Valuable Features

Nutanix Cloud Manager enhances management with one-click upgrades, centralized control, automation, seamless integration, and self-service for efficient operations.
ServiceNow IT Operations Management streamlines operations with Discovery, Service Mapping, and strong CMDB integration for efficient asset management.
It's easy to control resources and govern the resources, and it frees up support to focus on other things without having to help developers.
I would approximate the cost savings to be in the 20% to 25% range since we can optimize our resources and avoid the need to purchase more hardware or reuse resources in the infrastructure from one implementation.
The importance of faster outcomes for their environment is significant; for example, when I delivered the Disaster Recovery solution, we included automation for auto-configuration of VMs and resizing of VMs, which replaced many tasks that were previously done manually.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
 

Categories and Ranking

Nutanix Cloud Manager (NCM)
Ranking in Cloud Management
1st
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
102
Ranking in other categories
Application Lifecycle Management (ALM) Suites (3rd), Virtualization Management Tools (4th), Cloud Cost Management (2nd), Data Security Posture Management (DSPM) (7th)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
11th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (8th), AIOps (2nd)
 

Mindshare comparison

As of July 2025, in the Cloud Management category, the mindshare of Nutanix Cloud Manager (NCM) is 5.7%, down from 5.9% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.8%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

Vipin Kumar Sha - PeerSpot reviewer
Stands out with auto-scaling, auto-scheduled snapshots, and single-vendor support
The areas that could be improved include the Nutanix Move tool, which is presently used for migrating VMs from one setup to a private cloud. It can be improved by adding some other setups, such as Citrix Xen, Red Hat Virtualization, and Red Hat OpenShift. There are many other cloud products that need to be added to the Nutanix Move tool, which would be really helpful for us in India, where we use different setups such as Red Hat Virtualization, OpenShift, Citrix XenCenter, Hyper-V, and VMware. The second suggestion is regarding the different clusters in Nutanix. Although Nutanix is very user-friendly and codeless, the individual clusters cannot be logged in at the same time via Prism, which takes time and can be wasteful. We have multiple clusters within Nutanix. Prism serves as the central management interface, allowing us to access these different clusters. When we log in through Prism, it takes a certain amount of time—sometimes several minutes—to log into each individual cluster. This can be quite time-consuming. Another important issue, especially for our customers in India and other data centers, is the need for proper VM tool reports. We require detailed information such as VM names, IP addresses, CPU assignments, and CPU utilization. This data should be exported in an Excel format. For example, if a virtual machine has four CPUs, the Excel report should include entries like: VM name, IP address, 4 CPUs, and current utilization (e.g., if 2 out of 4 CPUs are being used). We also need to capture other parameters, such as memory and disk configurations (e.g., hard disk 1 and hard disk 2), whether any ISOs are mounted (like CD/DVDs), USB drives attached to the VM, storage types (like NVM), and any RDMs associated with the VM. By extracting all this information into an Excel file, we would create a handy inventory for all the engineers. This detailed VM list would be extremely beneficial for cloud engineers and managers working with Nutanix.
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…
report
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Top Industries

By visitors reading reviews
Computer Software Company
34%
Financial Services Firm
8%
Educational Organization
8%
Government
5%
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which set of Nutanix Cloud Manager (NCM) features do you find to be the most useful?
For me, the features related to cost savings are the best part of NCM. Of course, the whole product is worth using and when it comes to cloud management, there is a reason why it is favored by so m...
Are the setup process and further maintenance of Nutanix Cloud Manager (NCM) difficult?
When I came into my current organization, NCM was already set up. According to the team that dealt with it, the product was fairly easy to set up. Compared to other products, our IT rates are set u...
Is Nutanix Cloud Manager’s Intelligent Operations feature effective?
Yes, this is a highly effective feature and the rebranding only made things better as they introduced more improvements. You can benefit from Zero coding task automation Automated optimization Tic...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
 

Also Known As

Nutanix Cloud Manager Intelligent Operations, Nutanix Cloud Manager Self-Service, Nutanix Cloud Management Cost Governance, Nutanix Cloud Manager Security Central
ServiceNow ITOM
 

Overview

 

Sample Customers

JetBlue, International Speedway Corporation, Volkswagen SAIC, Brighton and Hove City Council, Foresters Financial, Janus International Group, Cloud Comrade, Serco
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Nutanix Cloud Manager (NCM) vs. ServiceNow IT Operations Management and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.