Salesforce Service Cloud and NinjaOne compete in the business software category, each offering unique strengths. Based on feature diversity and customizability, Salesforce Service Cloud has the upper hand for large enterprises, while NinjaOne stands out in efficiency for device management in IT operations.
Features: Salesforce Service Cloud offers robust reporting, case management, and CRM integration, suitable for large teams with customizable workflows. Users benefit from its flexibility, automatic updates, and easy call center setup. NinjaOne excels in device and network management, featuring remote access, patch management, and an efficient mobile app, providing simplicity and efficiency for IT operations.
Room for Improvement: Salesforce Service Cloud users see room for improvement in email integration, mobile app functionality, and knowledge management. The pricing and need for third-party integrations are also areas of concern. NinjaOne users desire better reporting capabilities, improved ticketing systems, and enhanced mobile features. Cost and integration options are additional challenges for smaller clients.
Ease of Deployment and Customer Service: Salesforce Service Cloud is available across public and hybrid cloud setups and offers comprehensive customer support, though challenges with initial support tiers are reported. Its community resource is a valued support channel. NinjaOne provides options across public, hybrid, private cloud, and on-premises solutions. While approachable with satisfactory customer service, there's room for improvement in integration support.
Pricing and ROI: Salesforce Service Cloud is generally considered high-priced, with negotiation flexibility recommended for enterprises to leverage its native features for significant ROI. Conversely, NinjaOne is viewed as cost-effective, particularly for smaller businesses with negotiable pricing based on device scaling, driving cost savings and operational efficiency primarily in IT and network management sectors.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Salesforce Service Cloud requires significant maintenance effort to see ROI.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
Unless you have premium support, assistance is restricted.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
Nobody can compete with Salesforce Service Cloud's scalability.
I would rate the stability a ten out of ten.
We rarely encounter stability issues with Salesforce Service Cloud, although when they occur, they cause significant disruption.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
Salesforce Service Cloud should focus on simplification.
The pricing of Salesforce Service Cloud is expensive compared to other solutions like our current SAP CRM, which is much cheaper.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The pricing for NinjaOne is appropriate for small companies.
The price or licensing of NinjaOne is a little bit high.
Salesforce Service Cloud is expensive.
The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.
Every month, every quarter, I see new features, and it is always evolving.
The software's automation tools have solved critical deployment problems for small businesses.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Salesforce Service Cloud improved our organization with its mobile capabilities.
Salesforce Service Cloud offers pre-built packages that are best in class.
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
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