Salesforce Service Cloud and NinjaOne compete in the business software category, each offering unique strengths. Based on feature diversity and customizability, Salesforce Service Cloud has the upper hand for large enterprises, while NinjaOne stands out in efficiency for device management in IT operations.
Features: Salesforce Service Cloud offers robust reporting, case management, and CRM integration, suitable for large teams with customizable workflows. Users benefit from its flexibility, automatic updates, and easy call center setup. NinjaOne excels in device and network management, featuring remote access, patch management, and an efficient mobile app, providing simplicity and efficiency for IT operations.
Room for Improvement: Salesforce Service Cloud users see room for improvement in email integration, mobile app functionality, and knowledge management. The pricing and need for third-party integrations are also areas of concern. NinjaOne users desire better reporting capabilities, improved ticketing systems, and enhanced mobile features. Cost and integration options are additional challenges for smaller clients.
Ease of Deployment and Customer Service: Salesforce Service Cloud is available across public and hybrid cloud setups and offers comprehensive customer support, though challenges with initial support tiers are reported. Its community resource is a valued support channel. NinjaOne provides options across public, hybrid, private cloud, and on-premises solutions. While approachable with satisfactory customer service, there's room for improvement in integration support.
Pricing and ROI: Salesforce Service Cloud is generally considered high-priced, with negotiation flexibility recommended for enterprises to leverage its native features for significant ROI. Conversely, NinjaOne is viewed as cost-effective, particularly for smaller businesses with negotiable pricing based on device scaling, driving cost savings and operational efficiency primarily in IT and network management sectors.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Salesforce Service Cloud requires significant maintenance effort to see ROI.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
Salesforce directly does not give you the support, and it is through the partner that you have to go, leading to some time delays.
Unless you have premium support, assistance is restricted.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
Salesforce Service Cloud is the most advanced in scalability, rating around nine to ten.
Nobody can compete with Salesforce Service Cloud's scalability.
I would rate the stability a ten out of ten.
We rarely encounter stability issues with Salesforce Service Cloud, although when they occur, they cause significant disruption.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
Configuring Flows in Salesforce Service Cloud is very difficult.
Salesforce Service Cloud should focus on simplification.
The pricing of Salesforce Service Cloud is expensive compared to other solutions like our current SAP CRM, which is much cheaper.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The pricing for NinjaOne is appropriate for small companies.
The price or licensing of NinjaOne is a little bit high.
The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.
Salesforce Service Cloud is expensive.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
Salesforce Service Cloud improved our organization with its mobile capabilities.
Usability is one of the strongest characteristics of Salesforce Service Cloud.
Salesforce Service Cloud offers pre-built packages that are best in class.
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
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