New Relic vs Workspace ONE Intelligence comparison

Why PeerSpot?

New Relic and Omnissa are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.3, while Omnissa is ranked #37 with an average rating of 8.5. New Relic holds a 3.6% mindshare in APM, compared to Omnissa’s 0.6% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Omnissa users who would recommend it.

New Relic

Read 176 New Relic reviews

29,719 Views
19,317 Comparison Views

94% willing to recommend

Workspace ONE Intelligence

Read 4 Workspace ONE Intelligence reviews

2,352 Views
2,234 Comparison Views

100% willing to recommend

New Relic

Workspace ONE Intelligence

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between New Relic and Workspace ONE Intelligence based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed New Relic vs. Workspace ONE Intelligence Report (Updated: October 2026).

Buyer's Guide

New Relic vs. Workspace ONE Intelligence

October 2026

Download the complete report

Helped 921,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Ranking in Mobile APM

2nd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Network Monitoring Software (10th), IT Infrastructure Monitoring (10th), IT Operations Analytics (3rd), Cloud Monitoring Software (3rd), AIOps (6th)

Workspace ONE Intelligence

Ranking in Application Performance Monitoring (APM) and Observability

37th

Ranking in Mobile APM

6th

Average Rating

8.0

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.6%, down from 4.6% compared to the previous year. The mindshare of Workspace ONE Intelligence is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.6%
Workspace ONE Intelligence	0.6%
Other	95.8%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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reviewer2788500

Network Operations Engineer at a media company with 1,001-5,000 employees

Proactive monitoring has transformed compliance checks and reduces help desk tickets daily

During implementation, we identified some features that I'm not actually using today, such as advanced predictive analytics and Digital Employee Experience scoring, along with real-time self-healing at scale. The biggest friction point I hit with Workspace ONE Intelligence is the high complexity of setup, along with data overload, which presents too much information. There's also a skill gap in teams, an over-automation risk, integration challenges, licensing and cost concerns, cultural resistance, and limited real-time action adoption due to the hybrid environment's complexity. If I could change just one thing about Workspace ONE Intelligence, even something small, it would be to make automation adoption simpler and safer, which would ease my workflow.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"New Relic has positively impacted my organization regarding my main area of interest, which is performance tests, and by using New Relic, I received a lot of information to improve my systems."

"The monitoring so far has been good and we are happy with it."

"The API functionality allows us to get hit counts from external sources, such as APIs or databases, and everything is mapped very clearly."

"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."

"Given we have only one infrastructure guy and he can manage all of this, and a small team, everyone can use it all for different purposes."

"We like the performance of the product."

"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."

"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."

More New Relic pros

"The tool's most valuable feature is its tunneling capability. It is good for inventory, encryption, device location, and kiosk mode. If a device is lost, you can find it. We integrated it with a third-party tool for one-time passwords and two-factor authentication. The user-friendly interface makes device management easy."

"Workspace ONE Intelligence has significantly impacted my organization overall by shifting the operation from reactive to proactive IT, reducing the help desk load, providing a stronger security posture, improving visibility across the enterprise, automating routine IT work, especially in banking-specific contexts, enhancing employee productivity, and optimizing costs, leading to a cultural shift in IT teams."

"Integration is also very easy."

"I would rate Workspace ONE Intelligence nine out of ten."

Cons

"Data retention should be increased, advanced RCA and all possible and best recommendations should be provided. Pricing should be revised"

"Error handling and reporting is a little lackluster, but they're announcing a whole new analytics approach."

"We had everything in hand with New Relic initially, however, the pricing wasn't convenient for us, so we had to step back from using it."

"A lot of the features for application monitoring and uptime, and alerts for alerting the appropriate people when something goes wrong are not quite there yet."

"Overall, New Relic is not as good as Dynatrace."

"The ROI is not crystal clear but can be found in preventing performance issues in production and a better/shorter troubleshoot possibility when suffering performance- and/or scalability/Availability issues on a production system."

"Better error reporting Better ability to drill-down into errors"

"The price needs improvement."

More New Relic cons

"Windows devices management needs improvement."

"Support could be improved for Workspace, especially the technical part, and it needs to ensure that issues can be resolved within one or two days."

"The biggest friction point I hit with Workspace ONE Intelligence is the high complexity of setup, along with data overload, which presents too much information."

"One area for improvement is location mapping - it uses Bing Maps instead of Google Maps, which isn't always up to date. Device enrollment can also be challenging, especially for older devices that need a factory reset."

Pricing and Cost Advice

"The pricing is fine."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"This solution required a license and it is better than some other competitors."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

More New Relic pricing and cost advice

"The solution is cost-effective. Workspace ONE Intelligence is neither cheap nor expensive. Compared to other tools like MaaS360, it Is more cost-effective. It costs about seven dollars per user, while others might cost $50—a big difference."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

10%

Construction Company

Comms Service Provider

15%

Construction Company

13%

Manufacturing Company

13%

Energy/Utilities Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	80

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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What is your experience regarding pricing and costs for Workspace ONE Intelligence?

Workspace ONE Intelligence comes under a separate cost when purchasing UEM. There is price sensitivity in India compared to other solutions currently occupying the AirWatch, so pricing needs to be ...

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What needs improvement with Workspace ONE Intelligence?

See all answers

What advice do you have for others considering Workspace ONE Intelligence?

My advice to someone considering Workspace ONE Intelligence, who has a similar workflow to mine, is to start small and not attempt a big bang approach. Focus on outcomes, not just features, invest ...

See all answers

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Compared 5% of the time

POWERHOUSE Application Performance Monitoring vs Workspace ONE Intelligence

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Product Reports

Buyer's Guide

New Relic

October 2026

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

October 2026

Download Workspace ONE Intelligence product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Apteligent, Crittercism

Overview

New Relic offers comprehensive server and application performance monitoring features, empowering organizations with real-time insights and customizable dashboards for efficient issue resolution.

Possessing robust capabilities, New Relic provides in-depth application data, allowing users to trace and diagnose issues efficiently. Its powerful API integration enables seamless performance improvement tracking. Despite certain areas for improvement like configuration handling and pricing, New Relic remains a preferred choice for application performance monitoring, server monitoring, and infrastructure management, facilitating end-to-end observability and enhancing application health.

What are New Relic's key features?

Server Monitoring: Provides insights into system health and performance metrics.
Real-Time Application Performance Insights: Offers instant data on application performance and user experience.
Customizable Dashboards: Tailor dashboards to display the most relevant data for specific needs.
API Integration: Supports integration with external tools for enhanced performance tracking.
Scalability: Adapts to the growing needs of enterprises, ensuring continuous monitoring effectiveness.
Synthetic Monitoring: Simulates user interactions to preemptively identify potential issues.

Why consider New Relic's benefits?

In-Depth Data: Access to comprehensive application data for quick issue resolution.
Efficient Alerting: Real-time alerts to identify and address problems swiftly.
Improved Performance: Metrics and insights that facilitate enhanced application performance.
Tool Integrations: Integration enhances value by combining various system insights.

In sectors like finance and e-commerce, New Relic is utilized for real-time performance monitoring, allowing businesses to identify bottlenecks, manage infrastructure effectively, and ensure seamless user experiences. By tracking API response times and monitoring databases, companies improve performance and user satisfaction through better observability and synthetic monitoring.

New Relic

Workspace ONE Intelligence provides comprehensive insights and automation capabilities. It offers advanced analytics to streamline operations and enhance productivity through contextual intelligence and automated workflows, making it an ideal choice for businesses seeking to optimize resource use.

Focusing on data-driven decisions, Workspace ONE Intelligence delivers crucial analytics that improve security, compliance, and operational efficiency. Businesses leverage its powerful tools to automate processes and gain visibility into their IT environments. This platform enables companies to harness data effectively, leading to improved decision-making and resource allocation.

What are the standout features of Workspace ONE Intelligence?

Automation Workflows: Simplifies repetitive tasks, enhancing productivity.
Unified Data Aggregation: Provides a consolidated view of data across devices and applications.
Advanced Analytics: Delivers actionable insights into device performance and security risks.

What benefits and ROI can users expect when reviewing?

Increased Efficiency: Automation reduces manual overhead, saving time.
Enhanced Security: Comprehensive analytics identify potential threats early.
Cost Savings: Streamlined processes result in more effective resource allocation.

In finance, Workspace ONE Intelligence is used to manage sensitive client data securely, while in healthcare, it ensures compliance and seamless operation of medical devices. Retailers use it to optimize inventory and improve customer experiences through data-driven insights.

Omnissa

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

AT&T, Bloomberg, CNN, Experian, Fox, JC Penny, Urban Outfitters, Nokia, Lutron, NASCAR, T-Mobile, Urban Engines, Microsoft, Lego

Buyer's Guide

New Relic vs. Workspace ONE Intelligence

October 2026

Free Report: New Relic vs. Workspace ONE Intelligence

Find out what your peers are saying about New Relic vs. Workspace ONE Intelligence and other solutions. Updated: October 2026.

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