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New Relic vs Veritas NetBackup IT Analytics comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in IT Operations Analytics
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
174
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)
Veritas NetBackup IT Analytics
Ranking in IT Operations Analytics
6th
Average Rating
8.0
Reviews Sentiment
4.2
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the IT Operations Analytics category, the mindshare of New Relic is 8.6%, down from 17.3% compared to the previous year. The mindshare of Veritas NetBackup IT Analytics is 2.9%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics Mindshare Distribution
ProductMindshare (%)
New Relic8.6%
Veritas NetBackup IT Analytics2.9%
Other88.5%
IT Operations Analytics
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
PK
Senior Consultant at a financial services firm with 10,001+ employees
Comprehensive visibility satisfies needs but instant recovery is essential
I would recommend that they implement instant mass recovery because in Veritas NetBackup IT Analytics, it takes a very long time. During the last issue that occurred due to the counter-strike, we needed recovery instantly for a large number of machines, more than a thousand machines, and Cohesity was the best solution for us. Management gained more confidence that in the future, we will go with Cohesity instead of Veritas NetBackup IT Analytics. I would still recommend Veritas NetBackup IT Analytics to others. They should implement new features which other competitors are offering to customers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's given us the ability for anyone to know how our customers experience our application."
"The ease of use, the information you can get out of it from the very little things you do – you get so much out of it."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"Please go ahead and try this and you won't regret having it."
"My advice is to learn to use it and learn all of the features because it has many of them, not all of which are documented, but they work wonders."
"The most valuable feature is application monitoring."
"It enables us to fine-tune our application quicker."
"NewRelic provides a one-stop shop monitoring solution for organizations that are looking for 360 degree monitoring solution: Application, Infrastructure, Network, Database, Enduser monitoring, Mobile everything under one roof."
"The deduplication engine compared to Azure backups is a cost-efficient feature regarding storage."
"The valuable features include getting an overview of the backup status and gaining an understanding of my backup environment."
"My experience with the technical support by Veritas is pretty good."
"The most valuable feature of the product is the insight it provides on the console."
"The most valuable aspects of Veritas NetBackup IT Analytics are its reporting capabilities and the ability to integrate with third-party tools, such as an ITSM system, for automated checks on live backup statuses."
"Veritas NetBackup IT Analytics is technically much simpler than many backups, which provides a competitive advantage."
"The deduplication engine compared to Azure backups is a cost-efficient feature regarding storage."
"It's helpful because I can have full visibility of my IT environment."
 

Cons

"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"There have been issues in the past where stability was not fully reliable, but all problems were quickly resolved and we personally haven't had any data loss issues of any kind."
"Alerting based on custom insights queries. If I set a custom query to give me some value, I want to be able to set an alert for that."
"Currently, it is not the only solution we have for monitoring so there are things that it’s missing – for example what Datadog does for us."
"The thing missing from these platforms is connectivity."
"I think New Relic can be more simple to use because for beginners it can be more difficult to use, so I think New Relic can improve in that aspect."
"If we can find a way to communicate the need to use it, we use it, but we want a way to hand it off to our clients easily."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially."
"The solution should allow users to export data to Tableau."
"The process should be made easier."
"During the last issue that occurred due to the counter-strike, we needed recovery instantly for a large number of machines, more than a thousand machines, and Cohesity was the best solution for us."
"The quality of technical support has decreased over time with slower response times compared to before."
"The technical support from Veritas is disappointing as they take a long time, often over a month or two, to resolve issues."
"NetBackup is not great in disaster recovery (DR) and data center to DR setup, especially in the Cloud environment."
"NetBackup is not great in disaster recovery (DR) and data center to DR setup, especially in the Cloud environment. Veritas Resiliency Platform is not very handy for cloud-to-cloud, cross-platform replication."
"The process should be made easier. It is very complicated, and there is more with NetBackup; it is very difficult for me to oversee."
 

Pricing and Cost Advice

"The solution is less expensive than AppNeta."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"The price of New Relic could improve. It is expensive."
"Because of budget, we are not using the mobile app part of this tool."
"The solution is cheap, but prices can go up when users grow."
"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."
"This is an expensive product."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"The product has a fair price."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
8%
Outsourcing Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise51
Large Enterprise78
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise3
Large Enterprise3
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
What is your experience regarding pricing and costs for Veritas NetBackup IT Analytics?
They have changed their licensing model and increased the pricing, which has caused some concern. Additionally, I have to pay for maintenance and support separately.
What needs improvement with Veritas NetBackup IT Analytics?
I would recommend that they implement instant mass recovery because in Veritas NetBackup IT Analytics, it takes a very long time. During the last issue that occurred due to the counter-strike, we n...
What is your primary use case for Veritas NetBackup IT Analytics?
We are using Veritas NetBackup IT Analytics on physical infrastructure. We are not using it for any virtual or cloud infrastructure because we have our internal cloud, so we are not going on any pu...
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Information Not Available
Find out what your peers are saying about New Relic vs. Veritas NetBackup IT Analytics and other solutions. Updated: April 2026.
894,668 professionals have used our research since 2012.