New Relic vs Rapid7 InsightOps comparison

Why PeerSpot?

The compared New Relic and Rapid7 solutions aren't in the same category. New Relic is ranked #4 in APM , with an average rating of 8.2, and holds a 3.7% mindshare in the category. Rapid7 is ranked #26 in Log Management , with an average rating of 9.0, and holds a 0.8% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Rapid7 users who would recommend it.

New Relic

Read 176 New Relic reviews

26,514 Views
17,499 Comparison Views

94% willing to recommend

Rapid7 InsightOps

Read 10 Rapid7 InsightOps reviews

2,336 Views
2,219 Comparison Views

100% willing to recommend

New Relic

Rapid7 InsightOps

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between New Relic and Rapid7 InsightOps based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: September 2026).

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Application Performance Monitoring (APM) and Observability

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (2nd), AIOps (5th)

Rapid7 InsightOps

Average Rating

9.0

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

Log Management (26th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. New Relic is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 3.7%, down 5.2% compared to last year.
Rapid7 InsightOps, on the other hand, focuses on Log Management, holds 0.8% mindshare, up 0.4% since last year.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.7%
Dynatrace	4.8%
Splunk AppDynamics	4.6%
Other	86.9%

Application Performance Monitoring (APM) and Observability

Log Management Mindshare Distribution
Product	Mindshare (%)
Rapid7 InsightOps	0.8%
Splunk Enterprise Security	6.8%
IBM Security QRadar	4.5%
Other	87.9%

Log Management

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

reviewer1247523

Head of Sales Services Department at a comms service provider with 51-200 employees

Customization and automation streamline workflows for seamless operations

The features of Rapid7 InsightOps that I have found most valuable are the predefined policies and the use of correlation rules, which are very valuable because they eliminate the need to spend time creating those rules. This feature detects insider threats or compromised credentials by using user behavior analytics, which can collect other compromise indicators. It makes it easier to install and implement this solution because you can run it as normal behavior of users and then switch off to look for the anomalous behavior of any entities, such as laptops and others. In any violation or restricted behavior, the system will notify you that something unusual is occurring. The machine learning algorithms in Rapid7 InsightIDR for threat detection work quite effectively as part of the user entity behavior analytic model, allowing us to focus group normal typical behavior of users and then turn on the rule to spot any unexpected behavior. The automation features of Rapid7 InsightOps are quite satisfactory, as users appreciate these features, especially when integrating with the ticketing system. If something goes wrong, InsightOps will notify the ticketing system to create a ticket and assign it to the responsible person to handle the events found in the infrastructure. The customizable dashboards in Rapid7 InsightOps are quite valuable and interesting because SOC center operators spend most of their time investigating on those dashboards, making them easy to manage. Additionally, we can configure email reports for high-level talks, sending historical data without needing to look online, which is very convenient.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We are getting a very good ROI as our production quality has gone up with more issues getting detected on local environments."

"With the metrics from New Relic, we can improve the performance and reduce the downtime because we can identify problems and solve them more quickly."

"New Relic shows how much time each SQL transaction (SQL query) is taking to execute, so the client can pinpoint the query and modify it so that it takes less time to execute."

"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."

"The thing that's nice about New Relic is it doesn't try and do everything, it does what it does."

"It's a very stable product."

"The versatility of the solution is its most valuable feature."

"I find the error monitoring of IIS web applications to be extremely useful."

More New Relic pros

"Integration of InsightOps with other tools, especially SIEM solutions, has generally improved operational efficiency."

"My advice to others is this is an easy-to-use solution and they should try it out."

"The log aggregation and research capabilities are definitely what pays for itself."

"The ability to browse logs from multiple sources at the same time really speeds up root cause analysis."

"Once you start using InsightIDR, which works hand in glove with InsightOps, you will feel like you were operating in the stone age before."

"We get way more out of it than we did with SecureWorks and we pay about a third of the price."

"Easy to use and spend less time on setups/troubleshooting."

"We can save logs as plain text."

More Rapid7 InsightOps pros

Cons

"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."

"The thing missing from these platforms is connectivity."

"They need to improve the alerting and dashboarding as these are the key features in DevOps."

"The solution should include more detailed reports for SQL database requests."

"I'd like second-by-second monitoring, instead of a five-minute lag time."

"There is no proper management of roles and divisions; if I develop a dashboard for myself, everyone else has access to it, and you just add someone to the platform and he gets access to all the dashboards."

"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."

"The deployment process could be improved."

More New Relic cons

"Improvement is needed in the dashboard of InsightOps, especially for less technical users."

"Rapid7 InsightOps could improve by making the search query better. There are times when the search query is broken and it does not find anything."

"The solution takes a little bit of time when we load the website for the first time."

"There were some difficulties in product setup, but after those issues were resolved, there were no issues."

"The searching capability, or when you ask real time questions, is pretty decent but it's still not up to par with, say, Splunk."

"Since I used the beta, improvements are to be expected. The dashboard options could have been clearer, but I believe it is more a problem with the limited documentation available at the time."

"There are a few things I would like to do with a few more complex queries which I am not able to do right now, because it is a SaaS solution."

Pricing and Cost Advice

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"I loved this product, but we can no longer afford it, so we dropped it."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"The price depends on how many agents you want."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

More New Relic pricing and cost advice

"The product is cheap."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

10%

Construction Company

Manufacturing Company

15%

Construction Company

12%

Outsourcing Company

10%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

See all answers

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

What needs improvement with Rapid7 InsightOps?

In my opinion, there are no specific areas of Rapid7 InsightIDR that need improvement because all solutions in the SIEM market, including InsightOps and its competitors, are doing the same things b...

See all answers

What is your primary use case for Rapid7 InsightOps?

The usual use cases for Rapid7 InsightOps that I work with are to meet standard requirements such as PCI DSS and ISO standards, collecting data and protecting event logs. Rapid7 InsightOps plays a ...

See all answers

What advice do you have for others considering Rapid7 InsightOps?

The integration capabilities of Rapid7 InsightIDR with other security or IT management tools are quite simple. To integrate with another solution, you just need that solution to push system logs in...

See all answers

Comparisons

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Splunk AppDynamics vs New Relic

Compared 4% of the time

Splunk Observability Cloud vs New Relic

Compared 2% of the time

Splunk Enterprise Security vs New Relic

Compared 2% of the time

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Splunk Enterprise Security vs Rapid7 InsightOps

Compared 9% of the time

Datadog vs Rapid7 InsightOps

Compared 7% of the time

Wazuh vs Rapid7 InsightOps

Compared 6% of the time

IBM Security QRadar vs Rapid7 InsightOps

Compared 5% of the time

Grafana Loki vs Rapid7 InsightOps

Compared 5% of the time

More Rapid7 InsightOps Competitors

Product Reports

Buyer's Guide

New Relic

September 2026

Download New Relic product report

Buyer's Guide

Rapid7 InsightOps

September 2026

Download Rapid7 InsightOps product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

InsightOps, Logentries

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Rapid7 InsightOps provides asset management, log tracking, and issue resolution with machine learning threat detection, enhancing integration with various systems for real-time monitoring across networks.

Rapid7 InsightOps enables businesses to track assets, manage logs, and resolve issues efficiently. It offers predefined policies, customizable dashboards, and ticketing system integrations. Its endpoint agent ensures real-time monitoring and forensic analysis, aiding incident response and root cause analysis. Log aggregation and search functionality enhance operational efficiency by integrating with SIEM systems. Improvements in search capabilities, interface user-friendliness, and expanded security features could significantly boost user experience and performance.

Why consider Rapid7 InsightOps?

Comprehensive Asset Management: Ensures efficient asset tracking and management across networks.
Efficient Log Tracking: Aggregates log data for enhanced incident response and analysis.
Machine Learning Detection: Utilizes machine learning to identify threats and suspicious activities.
Customizable Dashboards: Allows tailored views for better visualization and analysis.
SIEM Integration: Boosts operational efficiency with seamless SIEM system integration.

What benefits should users look for?

Improved Compliance: Meets regulatory standards like PCI DSS and ISO, essential for finance sectors.
Enhanced Security Posture: Proactive threat detection and quick issue resolution improve security.
Operational Efficiency: Streamlines processes with integration and real-time monitoring.
Cost Savings: Reduces manual intervention and potential breaches through automation.

Finance sectors extensively implement Rapid7 InsightOps for alert generation, suspicious login detection, and ensuring regulatory compliance. It helps in monitoring IT environments by centralizing log data, analyzing unexpected behavior, data discrepancies, and checking message deliveries, vital for maintaining security and operational standards.

Rapid7

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Trimble Navigation Limited

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Application Performance Monitoring (APM) and Observability

September 2026

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