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New Relic vs Rapid7 InsightOps comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
159
Ranking in other categories
Application Performance Monitoring (APM) and Observability (3rd), Network Monitoring Software (10th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
Rapid7 InsightOps
Average Rating
9.0
Reviews Sentiment
6.5
Number of Reviews
10
Ranking in other categories
Log Management (26th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. New Relic is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 6.0%, down 9.3% compared to last year.
Rapid7 InsightOps, on the other hand, focuses on Log Management, holds 0.4% mindshare, down 0.5% since last year.
Application Performance Monitoring (APM) and Observability
Log Management
 

Featured Reviews

Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
Karthick Selvam - PeerSpot reviewer
A cloud solution to collect and analyse logs with timely support
We should understand the basic concepts of Rapid7 InsightOps. We are using Rapid7 InsightOps to collect and analyze data. We need to ensure that our environment is suitable before proceeding. The solution is user-friendly and support all environment like Linux, Windows, CentOS, etc. It is suitable for all. Overall, I rate the solution a nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"It allows the restriction of privileges and control of users."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"The VPN is one of the solution's most valuable features for us."
"The most valuable features are the dashboards and tracing."
"It has the ability to alert and track logs from different sources."
"The ability to browse logs from multiple sources at the same time really speeds up root cause analysis."
"Integration of InsightOps with other tools, especially SIEM solutions, has generally improved operational efficiency."
"The machine learning algorithms in Rapid7 InsightIDR for threat detection work quite effectively as part of the user entity behavior analytic model, allowing us to focus group normal typical behavior of users and then turn on the rule to spot any unexpected behavior."
"We can save logs as plain text."
"The most valuable feature of Rapid7 InsightOps is the search functionality."
 

Cons

"I would like an infrastructure network that provides real-time views, showing the issues."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"New Relic needs to improve is the user data schema."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"There are a few things I would like to do with a few more complex queries which I am not able to do right now, because it is a SaaS solution."
"Since I used the beta, improvements are to be expected. The dashboard options could have been clearer, but I believe it is more a problem with the limited documentation available at the time."
"Improvement is needed in the dashboard of InsightOps, especially for less technical users."
"The solution takes a little bit of time when we load the website for the first time."
"Rapid7 InsightOps could improve by making the search query better. There are times when the search query is broken and it does not find anything."
 

Pricing and Cost Advice

"Comparatively, the pricing is expensive."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"The solution is cheap, but prices can go up when users grow."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
"We're paying for the New Relic APM license annually."
"The price was one of the reasons we chose this solution."
"The price of New Relic could improve. It is expensive."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
"The product is cheap."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
14%
Manufacturing Company
8%
Retailer
6%
Computer Software Company
15%
Manufacturing Company
10%
Construction Company
8%
Media Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were loo...
What do you like most about Rapid7 InsightOps?
Integration of InsightOps with other tools, especially SIEM solutions, has generally improved operational efficiency.
What needs improvement with Rapid7 InsightOps?
In my opinion, there are no specific areas of Rapid7 InsightIDR that need improvement because all solutions in the SIEM market, including InsightOps and its competitors, are doing the same things b...
What is your primary use case for Rapid7 InsightOps?
The usual use cases for Rapid7 InsightOps that I work with are to meet standard requirements such as PCI DSS and ISO standards, collecting data and protecting event logs. Rapid7 InsightOps plays a ...
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
InsightOps, Logentries
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Trimble Navigation Limited
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