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New Relic vs Rapid7 InsightOps comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (10th), IT Infrastructure Monitoring (10th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (6th)
Rapid7 InsightOps
Average Rating
9.0
Reviews Sentiment
6.0
Number of Reviews
10
Ranking in other categories
Log Management (28th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. New Relic is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 3.6%, down 4.6% compared to last year.
Rapid7 InsightOps, on the other hand, focuses on Log Management, holds 0.8% mindshare, up 0.5% since last year.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
New Relic3.6%
Splunk AppDynamics5.0%
Dynatrace4.9%
Other86.5%
Application Performance Monitoring (APM) and Observability
Log Management Mindshare Distribution
ProductMindshare (%)
Rapid7 InsightOps0.8%
Splunk Enterprise Security7.3%
IBM Security QRadar4.6%
Other87.3%
Log Management
 

Featured Reviews

BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
reviewer1247523 - PeerSpot reviewer
Head of Sales Services Department at a comms service provider with 51-200 employees
Customization and automation streamline workflows for seamless operations
The features of Rapid7 InsightOps that I have found most valuable are the predefined policies and the use of correlation rules, which are very valuable because they eliminate the need to spend time creating those rules. This feature detects insider threats or compromised credentials by using user behavior analytics, which can collect other compromise indicators. It makes it easier to install and implement this solution because you can run it as normal behavior of users and then switch off to look for the anomalous behavior of any entities, such as laptops and others. In any violation or restricted behavior, the system will notify you that something unusual is occurring. The machine learning algorithms in Rapid7 InsightIDR for threat detection work quite effectively as part of the user entity behavior analytic model, allowing us to focus group normal typical behavior of users and then turn on the rule to spot any unexpected behavior. The automation features of Rapid7 InsightOps are quite satisfactory, as users appreciate these features, especially when integrating with the ticketing system. If something goes wrong, InsightOps will notify the ticketing system to create a ticket and assign it to the responsible person to handle the events found in the infrastructure. The customizable dashboards in Rapid7 InsightOps are quite valuable and interesting because SOC center operators spend most of their time investigating on those dashboards, making them easy to manage. Additionally, we can configure email reports for high-level talks, sending historical data without needing to look online, which is very convenient.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is New Relic Insights, and our customers are happy with the dashboard and the data that it displays and the correlation between the components."
"To receive all the metrics for each system regarding its application, the user in the interface for all the dashboards can type the hostname and can see all the tools in that host, it is a very powerful view."
"It’s just so easy to set up and use with little training, the barrier to entry is extremely low and it adds a high-value."
"It’s been helpful to get a unified understanding of how our application is being used, usage patterns, etc. We get a shared organizational understanding."
"It is stable and scalable."
"We detect issues using dashboards that we built on New Relic."
"New Relic is now the leader in efficiency improvement."
"It has given us better insight into the performance of the system, allowing us to prepare things, if necessary."
"The log aggregation and research capabilities are definitely what pays for itself."
"The ability to browse logs from multiple sources at the same time really speeds up root cause analysis."
"My advice to others is this is an easy-to-use solution and they should try it out."
"We get way more out of it than we did with SecureWorks and we pay about a third of the price."
"Integration of InsightOps with other tools, especially SIEM solutions, has generally improved operational efficiency."
"We can save logs as plain text."
"Once you start using InsightIDR, which works hand in glove with InsightOps, you will feel like you were operating in the stone age before."
"The machine learning algorithms in Rapid7 InsightIDR for threat detection work quite effectively as part of the user entity behavior analytic model, allowing us to focus group normal typical behavior of users and then turn on the rule to spot any unexpected behavior."
 

Cons

"I find New Relic to be somewhat expensive."
"I’m into very dense charts, and I think the charts used throughout APM are a little low resolution in terms of time points across the X axis."
"It is very difficult to award the service level cycles at an endpoint level."
"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."
"Error handling and reporting is a little lackluster, but they're announcing a whole new analytics approach."
"There were some settings we had issues with."
"It doesn't give us rich process tracing, which is the only complaint I have."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"Improvement is needed in the dashboard of InsightOps, especially for less technical users."
"Rapid7 InsightOps could improve by making the search query better. There are times when the search query is broken and it does not find anything."
"There are a few things I would like to do with a few more complex queries which I am not able to do right now, because it is a SaaS solution."
"The solution takes a little bit of time when we load the website for the first time."
"Since I used the beta, improvements are to be expected. The dashboard options could have been clearer, but I believe it is more a problem with the limited documentation available at the time."
"The searching capability, or when you ask real time questions, is pretty decent but it's still not up to par with, say, Splunk."
"There were some difficulties in product setup, but after those issues were resolved, there were no issues."
 

Pricing and Cost Advice

"The price depends on how many agents you want."
"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
"Pricing is better with New Relic APM than Dynatrace."
"This is an expensive product."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"We're paying for the New Relic APM license annually."
"Comparatively, the pricing is expensive."
"The detection piece of it brings us a big return on investment."
"The product is cheap."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Outsourcing Company
12%
Manufacturing Company
11%
Construction Company
7%
Manufacturing Company
14%
Construction Company
11%
Comms Service Provider
11%
Outsourcing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise80
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise3
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
What needs improvement with Rapid7 InsightOps?
In my opinion, there are no specific areas of Rapid7 InsightIDR that need improvement because all solutions in the SIEM market, including InsightOps and its competitors, are doing the same things b...
What is your primary use case for Rapid7 InsightOps?
The usual use cases for Rapid7 InsightOps that I work with are to meet standard requirements such as PCI DSS and ISO standards, collecting data and protecting event logs. Rapid7 InsightOps plays a ...
What advice do you have for others considering Rapid7 InsightOps?
The integration capabilities of Rapid7 InsightIDR with other security or IT management tools are quite simple. To integrate with another solution, you just need that solution to push system logs in...
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
InsightOps, Logentries
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Trimble Navigation Limited
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