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New Relic vs Rapid7 InsightOps comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (11th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
Rapid7 InsightOps
Average Rating
9.0
Reviews Sentiment
7.3
Number of Reviews
9
Ranking in other categories
Log Management (25th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. New Relic is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 6.1%, down 9.5% compared to last year.
Rapid7 InsightOps, on the other hand, focuses on Log Management, holds 0.4% mindshare, down 0.5% since last year.
Application Performance Monitoring (APM) and Observability
Log Management
 

Featured Reviews

Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
Karthick Selvam - PeerSpot reviewer
A cloud solution to collect and analyse logs with timely support
We should understand the basic concepts of Rapid7 InsightOps. We are using Rapid7 InsightOps to collect and analyze data. We need to ensure that our environment is suitable before proceeding. The solution is user-friendly and support all environment like Linux, Windows, CentOS, etc. It is suitable for all. Overall, I rate the solution a nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a software solution as a service, so I don't have to manage it on-premise."
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"The most valuable feature is the ability to manage the application flow."
"The product's initial setup phase was very easy."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"Integration of InsightOps with other tools, especially SIEM solutions, has generally improved operational efficiency."
"The ability to browse logs from multiple sources at the same time really speeds up root cause analysis."
"We can save logs as plain text."
"It has the ability to alert and track logs from different sources."
"The most valuable feature of Rapid7 InsightOps is the search functionality."
 

Cons

"The price needs improvement."
"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"It would be nice if there were pre-made dashboards."
"There were some settings we had issues with."
"The product's initial setup phase is not straightforward to manage if you have no experience with installations, making it an area that can be improved."
"Compared to their competitors, they are missing some features at the moment."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"Since I used the beta, improvements are to be expected. The dashboard options could have been clearer, but I believe it is more a problem with the limited documentation available at the time."
"There are a few things I would like to do with a few more complex queries which I am not able to do right now, because it is a SaaS solution."
"Rapid7 InsightOps could improve by making the search query better. There are times when the search query is broken and it does not find anything."
"Improvement is needed in the dashboard of InsightOps, especially for less technical users."
"The solution takes a little bit of time when we load the website for the first time."
 

Pricing and Cost Advice

"I loved this product, but we can no longer afford it, so we dropped it."
"Comparatively, the pricing is expensive."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"The detection piece of it brings us a big return on investment."
"It would be nice if we could buy it annually instead of monthly."
"This is an expensive product."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"The product is cheap."
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Top Industries

By visitors reading reviews
Educational Organization
32%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
6%
Computer Software Company
16%
Financial Services Firm
8%
Energy/Utilities Company
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
What do you like most about Rapid7 InsightOps?
Integration of InsightOps with other tools, especially SIEM solutions, has generally improved operational efficiency.
What needs improvement with Rapid7 InsightOps?
Improvement is needed in the dashboard of InsightOps, especially for less technical users. Currently, it lacks clear guidance on icons and features, making it confusing for those with limited exper...
What is your primary use case for Rapid7 InsightOps?
Our clients use InsightOps for real-time monitoring of their IT environments.
 

Comparisons

 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
InsightOps, Logentries
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Trimble Navigation Limited
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