We performed a comparison between New Relic and Prometheus based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic provides detailed application information, accurate alerts, and is easy to use. Although Prometheus is praised for its flexibility and integration, it lacks a user-friendly UI and query language. New Relic offers good technical support and a simple interface. It is noted that their pricing structure may be a disadvantage, but some users have seen a positive return on investment.
"The initial setup is straightforward. It is easy to track and easy to follow."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"The stability of New Relic APM is very good."
"The most valuable feature is application monitoring."
"The simplicity of the dashboard is very good."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"It offers helpful user metrics so we can learn more about the user experience."
"It has a simple initial setup."
"It is a stable solution...Based on the feedback I have received from my colleagues in our company's IT department, the setup phase of the solution is relatively easy."
"The dashboard is very valuable."
"It is a scalable solution."
"The feature I found most valuable is the number of integrations. It is the industry standard for metrics."
"The most valuable feature is that we can receive information in different formats."
"The solution helps us to scale our products and services, and it helps me by gathering those metrics."
"I like its lightweight configuration functions."
"The solution offers an easy way to install and scratch values."
"I haven't come across any features that are lacking."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"The scalability can be improved."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"The price could improve."
"The customization of the start and end time is kind of cool."
"I would like to see improvement in the analysis tools and customization features."
"Lacks the ability to clusterize."
"The alert functionality is kind of lackluster."
"The simplicity of the query language could be improved. The current query language is not easy to work with."
"If you are not quite technical, it can be pretty hard to understand the way it works and how to query data in Prometheus."
"Prometheus can definitely improve its visualization. For example, the matrices represented in Prometheus do not have a very good visualization on their dashboard."
"Its documentation could be clearer to understand."
"The setup could be made easier for new users because it requires a bit of advance knowledge or experience."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 34 reviews while Prometheus is ranked 10th in Application Performance Monitoring (APM) and Observability with 16 reviews. New Relic is rated 8.2, while Prometheus is rated 8.0. The top reviewer of New Relic writes "Provides a complete picture of what's happening and has an accurate alert mechanism". On the other hand, the top reviewer of Prometheus writes "Offers a stand-alone, user-friendly process with great features". New Relic is most compared with Dynatrace, Datadog, Azure Monitor, Elastic Observability and AppDynamics, whereas Prometheus is most compared with Azure Monitor, Dynatrace, Sentry, AWS X-Ray and AppDynamics. See our New Relic vs. Prometheus report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
