New Relic vs Prometheus comparison

New Relic and Prometheus are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #3 with an average rating of 8.1, while Prometheus is ranked #9 with an average rating of 8.3. New Relic holds a 8.9% mindshare in APM, compared to Prometheus’s 3.6% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Prometheus users who would recommend it.

New Relic

Read 157 New Relic reviews

20,896 Views
16,487 Comparison Views

94% willing to recommend

Prometheus

Read 33 Prometheus reviews

7,077 Views
6,274 Comparison Views

100% willing to recommend

New Relic

Prometheus

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jul 24, 2024

New Relic and Prometheus are competing products in the market for monitoring and observability solutions. Based on user reviews, New Relic edges out Prometheus in terms of support and ease of deployment, while Prometheus gains favor due to its robust features and cost-effectiveness.

Features: New Relic offers comprehensive monitoring and alerting capabilities, powerful integrations, and extensive dashboards. Prometheus provides flexibility, a powerful query language (PromQL), and efficient data collection and storage.

Room for Improvement: New Relic users need better pricing transparency, more advanced customization options, and an easier learning curve. Prometheus users face setup difficulties, a lack of built-in security features, and the necessity for more user-friendly installation processes.

Ease of Deployment and Customer Service: New Relic provides a smooth deployment process and reliable customer service with guided setup and dependable support teams. Prometheus deployment can be complex, requiring significant manual configuration, and its community-driven support may lack reliability and immediacy compared to New Relic.

Pricing and ROI: New Relic’s pricing is perceived as higher, yet justified by its extensive features and support, resulting in appreciated ROI. Prometheus, being open-source, incurs no licensing costs, making it highly cost-effective, although professional support might incur additional expenses.

To learn more, read our detailed New Relic vs. Prometheus Report (Updated: October 2024).

Buyer's Guide

New Relic vs. Prometheus

October 2024

Download the complete report

Helped 812,628 peers since 2012

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

3rd

Average Rating

8.4

Number of Reviews

157

Ranking in other categories

Network Monitoring Software (6th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (2nd), Cloud Monitoring Software (4th), AIOps (3rd)

Prometheus

Ranking in Application Performance Monitoring (APM) and Observability

9th

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 8.9%, down from 10.3% compared to the previous year. The mindshare of Prometheus is 3.6%, up from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Dec 22, 2022

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

Read full review

Noam Blidstein

Head of Global IT Operations at a financial services firm with 501-1,000 employees

Dec 22, 2022

A very flexible open box that can be used vastly to do anything you need

Make sure that you have dedicated manpower to configure and manage the solution. It requires handling, not necessarily on a daily basis, but it definitely requires someone who is focused and has expertise with the solution. Know in advance what you want to gain from the solution. Don't jump in to configuring or deploying before knowing what you expect from it. I like the solution very much. I think it is a major tool, especially in advanced environments. The open box provides a lot of flexibility and gives a very holistic view of the entire Kubernetes environment. Integrating with the Rancher management tool gives the solution even more abilities. There are several tools that we use behind the scenes to ease the process but the solution on its own is a very good tool. I rate the solution an eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."

"It allows the restriction of privileges and control of users."

"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."

"Their technical support is pretty good and responsive. We have a real good relationship with them."

"The product's initial setup phase was very easy."

"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."

"It has a simple initial setup."

"The most valuable feature is application monitoring."

More New Relic pros

"The solution is useful to collect huge metrics."

"The feature I found most valuable is the number of integrations. It is the industry standard for metrics."

"The dashboard is very valuable."

"Prometheus is an open-source product that helps mold and improve it per our requirements. It is a lightweight solution that gives you many different metrics you can use in your application. The product offers complete granularity of your infrastructure. It integrates seamlessly with other tools like Grafana, which offers dashboard visibility. Prometheus is an extensively used product. I haven't seen any organization that is not using it."

"The most valuable feature is that we can receive information in different formats."

"Prometheus is a great solution for monitoring."

"It is highly valuable as it serves as the foundation for our infrastructure monitoring tools."

"The product's initial setup phase is very easy."

More Prometheus pros

Cons

"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."

"The scalability can be improved."

"The solution is quite expensive."

"The solution must provide better support for Azure Web Apps service."

"The customization of the start and end time is kind of cool."

"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."

"The connectivity between legacy and newer cloud applications is not great."

"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."

More New Relic cons

"Prometheus has a learning curve when setting it up. It definitely requires a little bit more hands-on than other solutions. It is an open source solution which means you do need to go through and read the literature that they have online for setting it up. The setup could be made easier."

"Its stability could be even better."

"Setting up the rules in Prometheus can be confusing, making it an area where improvements are required."

"The DSL could be improved."

"The interface is not particularly user-friendly and that could be improved."

"Prometheus' UI color can improve. Using the Prometheus UI for configuration or analyzing queries is a horrible experience."

"The solution's error handling part could be improved."

"The simplicity of the query language could be improved. The current query language is not easy to work with."

More Prometheus cons

Pricing and Cost Advice

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"Comparatively, the pricing is expensive."

"This solution required a license and it is better than some other competitors."

"The detection piece of it brings us a big return on investment."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

More New Relic pricing and cost advice

"Prometheus is an open-source solution."

"The tool is open-sourced."

"The product is expensive compared to Datadog."

"Prometheus is an open-source solution."

"We use the solution's open-source version."

"We have the open-source version, so we don't pay for it."

"The solution is free of cost."

"Prometheus is an open-source tool."

More Prometheus pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

812,628 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

39%

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Financial Services Firm

27%

Computer Software Company

15%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue. It could be bit better. We are looking at sorting the ...

See all answers

What do you like most about Prometheus?

The most valuable feature of Prometheus is its ability to collect metrics.

See all answers

What is your experience regarding pricing and costs for Prometheus?

Prometheus is an open-source tool.

See all answers

What is your primary use case for Prometheus?

We use Prometheus for observability and analyzing data for business metrics and system metrics. It helps us with messaging services observability. It also helps a lot with the architecture and scal...

See all answers

Comparisons

Dynatrace vs New Relic

Compared 14% of the time

Elastic Observability vs New Relic

Compared 12% of the time

Datadog vs New Relic

Compared 10% of the time

Grafana vs New Relic

Compared 7% of the time

Splunk Enterprise Security vs New Relic

Compared 3% of the time

More New Relic Competitors

Azure Monitor vs Prometheus

Compared 20% of the time

Dynatrace vs Prometheus

Compared 11% of the time

Zabbix vs Prometheus

Compared 8% of the time

Sentry vs Prometheus

Compared 7% of the time

Apache SkyWalking vs Prometheus

Compared 6% of the time

More Prometheus Competitors

Product Reports

Buyer's Guide

New Relic

September 2024

Download New Relic product report

Buyer's Guide

Prometheus

September 2024

Download Prometheus product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Learn More

New Relic

Prometheus

Overview

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

Prometheus specializes in gathering, monitoring, and analyzing logs and metrics. Utilized for data visualization in Grafana, cloud deployments, Kubernetes monitoring, and financial transactions, it provides a comprehensive view of application performance.

Prometheus is widely adopted for its robust metrics collection and scraping capabilities. It integrates seamlessly with Grafana for detailed visualizations and supports installations in cloud environments like Azure and Amazon. Prometheus is especially valued for monitoring Kubernetes deployments and ensuring efficient operation of servers, databases, and microservices. Its open-source nature provides reliability, flexibility, and scalability. Users appreciate its extensive integrations, APIs, and libraries, supporting multiple languages. Prometheus also offers remote writing, dynamic conflict resolution, high availability, and lightweight configuration with detailed documentation.

What are the key features of Prometheus?

Extensive Integrations: Supports APIs and libraries across multiple languages
Metrics Collection: Efficiently handles large amounts of metrics
Scraping Capabilities: Effective data gathering from applications
HTTP Monitoring: Reliable and detailed tracking
Grafana Integration: Seamless dashboards and visualizations
High Availability: Ensures system reliability
Lightweight Configuration: User-friendly setup process
Robust Querying: Advanced data querying and long-term storage integration

What benefits should users look for in reviews?

Holistic Application Performance: Provides a comprehensive view
Scalability: Handles growing amounts of metrics
Flexibility: Adapts to various cloud and on-premises environments
Reliability: Ensures consistent performance
Detailed Documentation: Offers clear guidance for users

Prometheus is extensively used in industries requiring robust monitoring and alerting systems. Financial services leverage it for tracking transactions, while tech companies deploy it for Kubernetes and microservices monitoring. Its scalable and flexible nature makes it a preferred choice for cloud environments, supporting the efficient operation of infrastructure and applications.

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Information Not Available

Buyer's Guide

New Relic vs. Prometheus

October 2024

Free Report: New Relic vs. Prometheus

Find out what your peers are saying about New Relic vs. Prometheus and other solutions. Updated: October 2024.

DOWNLOAD NOW

812,628 professionals have used our research since 2012.

See our New Relic vs. Prometheus report.

See our list of best Application Performance Monitoring (APM) and Observability vendors.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.