We performed a comparison between New Relic and Prometheus based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic provides detailed application information, accurate alerts, and is easy to use. Although Prometheus is praised for its flexibility and integration, it lacks a user-friendly UI and query language. New Relic offers good technical support and a simple interface. It is noted that their pricing structure may be a disadvantage, but some users have seen a positive return on investment.
"It has a simple initial setup."
"New Relic has helped us in terms of the optimizing our print and loading times."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"It has in-depth analysis using developer code for someone whose not traditionally a developer."
"It has prevented failures from occurring in our production environment."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"Server uptime is its most valuable feature."
"The sky is the limit because the solution is a flexible open box that can be used vastly to do anything you need to monitor applications."
"The most valuable feature of Prometheus is the ease of pulling the metrics."
"The most valuable features of Prometheus for metrics collection and monitoring are its stability, robustness, and rich set of features."
"Prometheus provides a flexible and adjustable querying and describing time, allowing for more responsive monitoring."
"The solution helps us to scale our products and services, and it helps me by gathering those metrics."
"Prometheus gives us high availability automatically."
"It has lots of APIs and libraries to integrate with any kind of language."
"The feature I found most valuable is the number of integrations. It is the industry standard for metrics."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"The solution is quite expensive."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"The price could improve."
"The price needs improvement."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"If you are not quite technical, it can be pretty hard to understand the way it works and how to query data in Prometheus."
"The scalability must be improved."
"Prometheus can definitely improve its visualization. For example, the matrices represented in Prometheus do not have a very good visualization on their dashboard."
"The interface is not particularly user-friendly and that could be improved."
"One potential area for improvement would be fixing the occasional glitches and bugs."
"The primary area where Prometheus could be improved is in terms of pricing, particularly when used with managed services."
"Its documentation could be clearer to understand."
"The solution has shortcomings regarding security monitoring-oriented features to support custom use cases, like out-of-the-box test scenarios and threat-related use cases of its users."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while Prometheus is ranked 9th in Application Performance Monitoring (APM) and Observability with 32 reviews. New Relic is rated 8.6, while Prometheus is rated 8.4. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Prometheus writes "A very flexible open box that can be used vastly to do anything you need". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas Prometheus is most compared with Azure Monitor, Dynatrace, Sentry, AWS X-Ray and ITRS Geneos. See our New Relic vs. Prometheus report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
