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25,046 views|19,375 comparisons
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4,366 views|3,808 comparisons
Comparison Buyer's Guide
Executive Summary
Updated on Jun 27, 2023

We performed a comparison between New Relic and Prometheus based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: New Relic is easier to set up initially compared to Prometheus, which can take longer and require more effort. There may be a learning curve with Prometheus and it may involve more hands-on work. New Relic's setup is not considered overly complex and requires fewer commands and browser configuration. Deployment time for Prometheus varies and can take anywhere from one hour to several weeks.
  • Features: New Relic provides detailed application information, dependable monitoring, precise alert mechanisms, and a user-friendly interface. On the other hand, Prometheus stands out for its versatility, integration abilities, and dashboard for gathering and analyzing logs. It also boasts a speedy data storage system, scraping mechanism, and remote write functionality.
  • Pricing: New Relic requires a monthly or yearly license with added fees, while Prometheus is open source and free, making it a cost-effective alternative to competitors.
  • Service and Support: While New Relic's customer service has received mixed feedback, with some customers finding it responsive and knowledgeable, others feel that there is room for improvement. The availability of documentation is generally considered to be a strong point, although some customers have experienced delays. In contrast, Prometheus relies heavily on documentation and community support, with many customers not requiring technical support.
  • ROI: While some users have reported positive outcomes, New Relic's ROI is not consistent across the board. On the other hand, Prometheus is a cost-free option that has demonstrated to be a valuable resource for monitoring and has yielded worthwhile returns on investment for its users.

Comparison Results: New Relic provides detailed application information, accurate alerts, and is easy to use. Although Prometheus is praised for its flexibility and integration, it lacks a user-friendly UI and query language. New Relic offers good technical support and a simple interface. It is noted that their pricing structure may be a disadvantage, but some users have seen a positive return on investment.

To learn more, read our detailed New Relic vs. Prometheus Report (Updated: September 2023).
734,678 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The initial setup is straightforward. It is easy to track and easy to follow.""The best feature of New Relic is its simple look and feel, making it easier to use than other tools.""The stability of New Relic APM is very good.""The most valuable feature is application monitoring.""The simplicity of the dashboard is very good.""It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard.""It offers helpful user metrics so we can learn more about the user experience.""It has a simple initial setup."

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"It is a stable solution...Based on the feedback I have received from my colleagues in our company's IT department, the setup phase of the solution is relatively easy.""The dashboard is very valuable.""It is a scalable solution.""The feature I found most valuable is the number of integrations. It is the industry standard for metrics.""The most valuable feature is that we can receive information in different formats.""The solution helps us to scale our products and services, and it helps me by gathering those metrics.""I like its lightweight configuration functions.""The solution offers an easy way to install and scratch values."

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"I haven't come across any features that are lacking.""New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided.""New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better.""One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability.""The scalability can be improved.""Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow.""The price could improve.""The customization of the start and end time is kind of cool."

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"I would like to see improvement in the analysis tools and customization features.""Lacks the ability to clusterize.""The alert functionality is kind of lackluster.""The simplicity of the query language could be improved. The current query language is not easy to work with.""If you are not quite technical, it can be pretty hard to understand the way it works and how to query data in Prometheus.""Prometheus can definitely improve its visualization. For example, the matrices represented in Prometheus do not have a very good visualization on their dashboard.""Its documentation could be clearer to understand.""The setup could be made easier for new users because it requires a bit of advance knowledge or experience."

More Prometheus Cons →

Pricing and Cost Advice
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • "This solution required a license and it is better than some other competitors."
  • "The solution is less expensive than AppNeta."
  • "We feel it's a little bit pricey."
  • "The pricing is fine."
  • More New Relic Pricing and Cost Advice →

  • "The price of Prometheus is good, it is affordable because it is open source and there is no cost to it. You put it on your own server and the costs incurred completely depend on how you set it up."
  • "This is an open-source solution."
  • "The solution is not expensive."
  • "The solution is open source."
  • "The solution is free of cost."
  • "We use the solution's open-source version."
  • More Prometheus Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:It allows the restriction of privileges and control of users.
    Top Answer:The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licensing on-premises as well.
    Top Answer:I like its lightweight configuration functions.
    Top Answer:We mainly use it for server monitoring and exposing the metrics format.
    Average Words per Review
    Average Words per Review
    Also Known As
    New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
    Learn More

    New Relic is a versatile tool that can be customized to fit the needs of different organizations. Its primary use cases include performance monitoring, time series analysis, infrastructure monitoring, synthetic monitoring of APIs, and providing insight into UI performance. New Relic APM is a popular application monitoring tool that provides in-depth observability of an application's performance, including database queries, website response times, and page load times. 

    The solution provides clear information and a complete picture of what is happening in the organization's system, allowing for easy monitoring of servers and providing value in code detection and resolution and user experience metrics.

    Prometheus is a powerful open-source monitoring and alerting toolkit designed for cloud-native environments. 

    It collects metrics from various sources, including applications, services, and infrastructure components, providing real-time insights into system performance. 

    With its flexible data model and query language, Prometheus enables users to analyze and visualize metrics, facilitating troubleshooting and capacity planning. Its robust alerting system allows for proactive monitoring, notifying users of any anomalies or issues. 

    Prometheus also offers seamless integration with popular tools and frameworks, making it a versatile solution for monitoring and observability.

    Learn more about New Relic
    Learn more about Prometheus
    Sample Customers
    World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
    Information Not Available
    Top Industries
    Financial Services Firm24%
    Computer Software Company16%
    Media Company9%
    Educational Organization29%
    Financial Services Firm14%
    Computer Software Company11%
    Manufacturing Company5%
    Financial Services Firm27%
    Security Firm9%
    Consumer Goods Company9%
    Financial Services Firm27%
    Computer Software Company16%
    Manufacturing Company8%
    Company Size
    Small Business35%
    Midsize Enterprise29%
    Large Enterprise35%
    Small Business14%
    Midsize Enterprise36%
    Large Enterprise50%
    Small Business29%
    Midsize Enterprise29%
    Large Enterprise41%
    Small Business19%
    Midsize Enterprise11%
    Large Enterprise70%
    Buyer's Guide
    New Relic vs. Prometheus
    September 2023
    Find out what your peers are saying about New Relic vs. Prometheus and other solutions. Updated: September 2023.
    734,678 professionals have used our research since 2012.

    New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 34 reviews while Prometheus is ranked 10th in Application Performance Monitoring (APM) and Observability with 16 reviews. New Relic is rated 8.2, while Prometheus is rated 8.0. The top reviewer of New Relic writes "Provides a complete picture of what's happening and has an accurate alert mechanism". On the other hand, the top reviewer of Prometheus writes "Offers a stand-alone, user-friendly process with great features". New Relic is most compared with Dynatrace, Datadog, Azure Monitor, Elastic Observability and AppDynamics, whereas Prometheus is most compared with Azure Monitor, Dynatrace, Sentry, AWS X-Ray and AppDynamics. See our New Relic vs. Prometheus report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.