Try our new research platform with insights from 80,000+ expert users

New Relic vs Oracle Enterprise Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
New Relic enhances performance through reduced response times and server needs, improving troubleshooting and efficiency, despite higher premium costs.
Sentiment score
7.0
Oracle Enterprise Manager streamlines database management, reduces crashes, and improves uptime with enhanced monitoring and time-saving features.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
Senior SRE Engineer at SentinelOne
 

Customer Service

Sentiment score
7.5
New Relic's customer service is praised for professionalism, responsiveness, and expert guidance, with high satisfaction and prompt support.
Sentiment score
6.4
Oracle Enterprise Manager's service receives mixed reviews for responsiveness and expertise, with some delays and communication issues reported.
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Customer support from New Relic is very good, and we rarely need to create support tickets.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
Issues that could be solved quickly sometimes take longer because they go around in circles.
Head of API at a marketing services firm with 11-50 employees
When contacting My Oracle Support, I encounter first-line support initially, which is inadequate as I require more in-depth support.
Founder and President at a training & coaching company with 1-10 employees
I would rate Oracle Enterprise Manager's technical support at an eight.
Technical Director at Olivestouch Technologies Sdn. Bhd.
 

Scalability Issues

Sentiment score
7.7
New Relic efficiently scales, integrates with all environments, and manages large data volumes without performance issues, offering easy deployment.
Sentiment score
7.3
Oracle Enterprise Manager scales well for large deployments, effectively managing diverse environments with robust clustering and load-balancing capabilities.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
When trying to connect with non-Oracle products and applications, the connection process is not very straightforward.
Technical Director at Olivestouch Technologies Sdn. Bhd.
 

Stability Issues

Sentiment score
7.9
New Relic is praised for reliability, efficiently handling workloads with occasional minor issues that are quickly resolved.
Sentiment score
7.3
Oracle Enterprise Manager offers high availability and efficient performance, with stability enhanced by regular updates and minor connectivity issues.
We have not faced any challenges or difficulties with it.
Contact Administrator at A.S. Watson Group
 

Room For Improvement

New Relic users seek better pricing, privacy, UI simplicity, integration, analytics, mobile support, configurability, and documentation.
Oracle Enterprise Manager needs improvements in UI, scalability, integration, and support to address challenges in usability and performance.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
When there is a component or UI customization, having a smart AI agent to guide users on customizing New Relic would significantly ease the process.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
I want to see additional features in the future that deal with security in relation to Oracle Grid Infrastructure.
Senior Oracle Database Administrator at ISFP
Adding AI features for automated replies or helpdesk support would improve Oracle Enterprise Manager.
Contact Administrator at A.S. Watson Group
Setting up the Oracle Enterprise Manager is challenging as it requires setting up a separate server.
OCI/AWS Consultant at a government with 11-50 employees
 

Setup Cost

Enterprise buyers have mixed views on New Relic pricing, citing cost-effectiveness but noting complexity and variable costs.
Oracle Enterprise Manager pricing is often high, especially with advanced features, but it integrates with existing Oracle agreements.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
I would rate the pricing of Oracle Enterprise Manager as very expensive, definitely deserving a 10 out of 10.
Founder and President at a training & coaching company with 1-10 employees
In terms of pricing, Oracle Enterprise Manager is on the premium side compared to other monitoring tools.
Technical Director at Olivestouch Technologies Sdn. Bhd.
The licensing is based on the core.
OCI/AWS Consultant at a government with 11-50 employees
 

Valuable Features

New Relic offers easy installation, real-time insights, and integrates seamlessly to enhance performance monitoring and incident management.
Oracle Enterprise Manager enhances database administration with real-time monitoring, SQL tuning, automation, and centralized control from a single interface.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
Senior Software Engineer at a computer software company with 1,001-5,000 employees
The tool allows us to monitor 24/7, configure dashboards, and quickly check the status of databases that are in critical states.
Contact Administrator at A.S. Watson Group
I am using the monitoring capabilities of Oracle Enterprise Manager for monitoring database performance, bottlenecks, and peaks during the day and rush hours.
Senior Oracle Database Administrator at ISFP
It also has features like the AWR report, which helps analyze resource usage during specific times.
OCI/AWS Consultant at a government with 11-50 employees
 

Categories and Ranking

New Relic
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
163
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
Oracle Enterprise Manager
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
129
Ranking in other categories
Database Development and Management (3rd), Server Monitoring (5th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. New Relic is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 4.1%, down 7.9% compared to last year.
Oracle Enterprise Manager, on the other hand, focuses on Database Development and Management, holds 2.9% mindshare, down 6.2% since last year.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
New Relic4.1%
Dynatrace6.6%
Datadog5.5%
Other83.8%
Application Performance Monitoring (APM) and Observability
Database Development and Management Market Share Distribution
ProductMarket Share (%)
Oracle Enterprise Manager2.9%
Redgate SQL Toolbelt Essentials4.8%
SolarWinds Database Performance Analyzer4.1%
Other88.2%
Database Development and Management
 

Featured Reviews

ArjunSharma - PeerSpot reviewer
Senior Software Engineer at a computer software company with 1,001-5,000 employees
Continuous monitoring has improved incident response and supports data driven performance tuning
For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorithms from New Relic, and while the New Relic dashboards and UI are customizable, they can sometimes lead to a clumsy behavior. A smart AI assistance to organize our dashboards and explain features and functionalities can be a wish-to-have feature to help us leverage what New Relic offers. As I mentioned earlier regarding wish-to-have features, New Relic can improve by incorporating more AI insights. When there is a component or UI customization, having a smart AI agent to guide users on customizing New Relic would significantly ease the process. This helps users who possess a technology-specific skill set and might find a learning curve overwhelming when using complex applications like New Relic or other performance-related tools.
VG
Contact Administrator at A.S. Watson Group
Monitors databases and applications efficiently with timely alerts
The most valuable features are the monitoring capabilities and how it provides time-to-time alerts, which are very beneficial. It is particularly helpful in providing alerts for tablespace issues or when databases or applications cross certain thresholds. The tool allows us to monitor 24/7, configure dashboards, and quickly check the status of databases that are in critical states. This saves time and enhances productivity.
report
Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
879,371 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
11%
Manufacturing Company
8%
Retailer
6%
Financial Services Firm
12%
Computer Software Company
9%
Manufacturing Company
8%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise65
By reviewers
Company SizeCount
Small Business37
Midsize Enterprise25
Large Enterprise81
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
New Relic is priced on the higher side. Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic, which resulted in moving to open-sourc...
What do you like most about Oracle Enterprise Manager?
What I like most about Oracle Enterprise Manager are its features, particularly the active session history. It provides insights into SQL, and I use it regularly to identify potential issues.
What is your experience regarding pricing and costs for Oracle Enterprise Manager?
I would rate the pricing of Oracle Enterprise Manager as very expensive, definitely deserving a 10 out of 10.
What needs improvement with Oracle Enterprise Manager?
The weaknesses I would like to address in Oracle Enterprise Manager involve the dealing of Grid Infrastructure. Oracle Enterprise Manager's handling of Grid Infrastructure needs some improvement. I...
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
7-Eleven, Halliburton, Cisco, Garmin, Nationwide, Korea Telecom, Allied Irish Bank
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: November 2025.
879,371 professionals have used our research since 2012.