We performed a comparison between NETSCOUT nGeniusONE and WhatsUp Gold based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The fact that it's able to capture and store packets from the wires is very useful for troubleshooting with our vendors, when issues do come up. It's valuable that we have that overall data for them."
"With the Vprobes, we quickly identified issues on the application servers, which we normally couldn't, where it usually would be a full circle round between our NOC and server people."
"We build application dashboards and performance indexes for locations."
"The details it provides are among the most valuable features; the ability to drill down and get to the packet level."
"The ability of the dashboards is useful for discover, mapping and understanding of application behaviour."
"Network faults are easily and quickly identified through dashboards and drill down."
"We've saved a lot of time in triaging. We have found root cause identities on packet captures and have been able to feed that information back to a specific vendor, because a lot of our technology is emerging. So, we're able to give that feedback to our vendors and have them solve the problems that they need to fix, and they have the evidence to do so."
"It is an easy-to-scale platform."
"I use it on premises to monitor my network database. We monitor the link up/down and use the SNMP traps as well."
"The documentation is very good."
"It handles the basics of monitoring."
"It is stable."
"The installation and configuration process are easy."
"The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface."
"Auto scanning is most valuable. It looks for rogue devices on your network."
"The most valuable feature is the monitoring of resources."
"The Wi-Fi side needs improvement."
"They can improve still on the workflows, document their workflows that are commonly used... We don't know some of the workflows yet, and it's not something that you can just read up in the manual. There is some stuff in the help manual and online, but it's to a point where you need to purchase extra training and services from them. You can't just go and read up on it yourself and learn from A to Z..."
"The solution is not easy to install."
"I would like more in-depth convergence between all the applications, especially when I look for information through a data mine."
"There are so many pieces of their product that integrate with one another that perhaps a recommendation for improvement would be some sort of bigger overview and map to help understand how all their pieces integrate together."
"The initial deployment is tedious and requires a lot of build, deployment and configuration time. Experience is key to a successful deployment."
"nGeniusONE could be improved by reducing the number of bare metal servers required to run it. Currently, you need a separate bare metal server for each of the following: Xfinity, ISNG, nGeniusONE, and CFS. It would be more cost-effective and less complex if all of these functionalities could be combined into a single bare metal server."
"The product was lacking for awhile when they did the Arbor acquisition. I was waiting to see more security stuff, which they did eventually add, and is now impressive."
"The stability is only fair. It goes down a lot."
"The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product."
"The point system is not clear and clarity around this would improve our understanding of the system."
"Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible."
"Integrations with other devices. I want to have a product that has full integration with my active directory so I can track user activity. I want to track my complete user activity, so I'm looking for a product to implement in the near future, which will have full integration with my network and active directory users. It became very difficult to track user activity."
"Pricing is too high relative to how many devices we use. The price list is not linear to number of devices."
"The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be."
"I might like to see a better interface in the future."
"I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy."
NETSCOUT nGeniusONE is ranked 26th in Network Monitoring Software with 47 reviews while WhatsUp Gold is ranked 35th in Network Monitoring Software with 22 reviews. NETSCOUT nGeniusONE is rated 8.2, while WhatsUp Gold is rated 7.8. The top reviewer of NETSCOUT nGeniusONE writes "We use it every day for the triaging of events, saving us a lot of time". On the other hand, the top reviewer of WhatsUp Gold writes "If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue". NETSCOUT nGeniusONE is most compared with Gigamon Deep Observability Pipeline, Dynatrace, ThousandEyes, AppDynamics and SolarWinds NPM, whereas WhatsUp Gold is most compared with Grafana, SolarWinds NPM, Zabbix, PRTG Network Monitor and Nagios XI. See our NETSCOUT nGeniusONE vs. WhatsUp Gold report.
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