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NETSCOUT nGeniusONE pros and cons

Vendor: NETSCOUT

4.1 out of 5

50 reviews
93% willing to recommend

1,867 followers

Pros & Cons summary

NETSCOUT nGeniusONE offers enhanced proactive bandwidth management, detailed traffic analysis, and deep packet inspection, aiding in network troubleshooting and security management. Its scalable design allows significant data handling, though it requires expert management. High pricing and complex setup are noted downsides. Software updates may introduce severe bugs, impacting data collection. Increased AI integration is essential for reducing expertise dependence, streamlining processes, and improving the system's intuitiveness and effectiveness.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

NETSCOUT nGeniusONE allows for detailed traffic analysis, enabling users to proactively manage bandwidth and predict potential network issues.

Deep packet inspection facilitates communication path visibility, reducing troubleshooting time and enhancing understanding of network handshakes.

The platform supports effective data threat detection and network analytics, providing key insights like MOS, latency, and jitter impacting customer experience.

Packet capture and analysis helps isolate end-user issues and identify any odd traffic patterns, enhancing security measures.

With a scalable and independent framework, NETSCOUT nGeniusONE efficiently operates across various technologies like routing, switching, and wireless systems.

CONS

NETSCOUT nGeniusONE's complexity requires dedicated expertise, impacting ease of use and management costs.

The modular pricing approach could be beneficial as users end up paying for unnecessary features.

Major code upgrades often introduce significant bugs, affecting platform stability and data collection.

Scalability is hindered by an appliance-based architecture requiring swapping for expansion.

Pricing is considerably higher than competitors, with high costs for support and professional services.

NETSCOUT nGeniusONE Pros review quotes

reviewer1414866

Engineer at a tech services company with 51-200 employees

Sep 3, 2020

The quick drill-down views are similar to Wireshark views. Those are quite nice, with the views on how you interpret some of the data. The granularity of how far you can drill down into milliseconds or microseconds is a very nice feature. It actually stores quite a lot of data in its database.

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DN

Dominic Nazzise

Network Operations Engineer at a government with 10,001+ employees

Dec 5, 2018

Aside from having the logs that are just on the firewall, we're able to get the traffic as it's going in between, throughout our network. It isolates end sources that are having issues, where we don't have any other tools that would be able to go down to an end-user's computer to find out what's going on.

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BU

Bhuvanesh Uthukuli Subramanian

Architect - Network & Security Tools at Cognizant

Jul 22, 2020

It's a consolidated, single tool that talks to multiple platforms. It's not vendor-proprietary; it's independent. It provides interoperability with different products, whether they are routing products, switching products, wireless, wired, load balancing, or proxy. It works with anything you can name.

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NETSCOUT nGeniusONE

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reviewer1394490

Manager Network Operations Communication Signals at a transportation company with 10,001+ employees

Jul 26, 2020

We've saved a lot of time in triaging. We have found root cause identities on packet captures and have been able to feed that information back to a specific vendor, because a lot of our technology is emerging. So, we're able to give that feedback to our vendors and have them solve the problems that they need to fix, and they have the evidence to do so.

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JC

Senior Director of Enterprise IT Operations at a healthcare company with 10,001+ employees

Oct 29, 2018

The biggest benefit is the ability to do low-level packet inspection. When I say packet inspection, I don't mean looking at payload, but just looking at your communication handshakes and the like. It reduces troubleshooting time because you can get a much better view into the communications path between servers, database servers, web servers, and understand what's going on.

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DG

Network Analyst

Apr 21, 2019

If one of our network pipes is getting plugged up by somebody using too much bandwidth, we can use the NETSCOUT tool to examine and find out what is going on.

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MO

Data Communications Engineering Manager at a government with 10,001+ employees

Dec 19, 2018

Deep packet inspection is probably the strongest feature.

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reviewer1070697

Network Engineer at a comms service provider with 10,001+ employees

Aug 5, 2020

The solution transforms packet wire data into real-time data that is actionable. It helps us with faster detection of issues and allows us to create alerts.

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PD

Prasanna Damodaran

Network Solution Architect at Agilent Technologies, Inc.

Aug 30, 2020

If a lot of traffic from one site is hitting AWS Cloud or the data center, then we want to know which client is utilizing the most bandwidth. We will work with nGeniusONE to troubleshoot the issue.

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ES

General Manager at MOCOMSYS

Jun 13, 2025

The biggest advantage of NETSCOUT nGeniusONE is that when gathering logs, which require substantial bandwidth of more than 50 TB or 100 TB of data, NETSCOUT nGeniusONE can gather as much as possible.

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NETSCOUT nGeniusONE Cons review quotes

reviewer1414866

Engineer at a tech services company with 51-200 employees

Sep 3, 2020

They can improve still on the workflows, document their workflows that are commonly used... We don't know some of the workflows yet, and it's not something that you can just read up in the manual. There is some stuff in the help manual and online, but it's to a point where you need to purchase extra training and services from them. You can't just go and read up on it yourself and learn from A to Z...

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DN

Dominic Nazzise

Network Operations Engineer at a government with 10,001+ employees

Dec 5, 2018

I'd like to see the nGeniusONE, the nGeniusPULSE, and the OptiView, their three separate products, work a little better together, a little more streamlined.

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BU

Bhuvanesh Uthukuli Subramanian

Architect - Network & Security Tools at Cognizant

Jul 22, 2020

I would like to see improvement in the user experience. It's hard to manage it. We need a dedicated, highly-qualified person, compared to similar tools. Obviously, it's in a higher bracket, salary-wise. That's something the NETSCOUT team needs to focus on. It's a completely niche-skill technology, where we need to have the skills to manage, maintain, and deploy it.

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NETSCOUT nGeniusONE

Free Report: NETSCOUT nGeniusONE Reviews and More

Learn what your peers think about NETSCOUT nGeniusONE. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.

860,632 professionals have used our research since 2012.

reviewer1394490

Manager Network Operations Communication Signals at a transportation company with 10,001+ employees

Jul 26, 2020

In previous versions, we used to have an icon on the dashboard when the situation analysis would present an alert. It would be nice if that would be made available on the dashboard again. Something that could be customizable to only illuminate on certain applications.

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JC

Senior Director of Enterprise IT Operations at a healthcare company with 10,001+ employees

Oct 29, 2018

The GUI has gotten better over time but there could be some improvement in how the GUI is built.

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DG

Network Analyst

Apr 21, 2019

One of the products we use is SolarWinds, and it provides a very cool mapping of an agent from end-to-end. If NETSCOUT could somehow implement that into their design... make it quicker and easier to get those net paths, it would be huge.

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MO

Data Communications Engineering Manager at a government with 10,001+ employees

Dec 19, 2018

There are so many pieces of their product that integrate with one another that perhaps a recommendation for improvement would be some sort of bigger overview and map to help understand how all their pieces integrate together.

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reviewer1070697

Network Engineer at a comms service provider with 10,001+ employees

Aug 5, 2020

There was a point in GTP where we were creating services on nodes and after that we wanted to have services on APN. We can't have both... There are some limitations with these types of things. When we would like to use a feature, we have to remove another one.

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PD

Prasanna Damodaran

Network Solution Architect at Agilent Technologies, Inc.

Aug 30, 2020

Initially, we were having a lot of issues with bugs when using version 6.1.1. There were a lot of problems with the dashboard causing confusion. We worked with our SE and the NETSCOUT engineering team to fix the visibility with the data. There should be a patch release to fix this issue. However, this seems to be working fine for us right now after the 6.2.2 upgrade.

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ES

General Manager at MOCOMSYS

Jun 13, 2025

The price is really high, making it difficult for many financial companies to purchase immediately; it will take time for them to afford any budget for the purchase.

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Show 10 more reviews (out of 49)

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