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NetApp Data Infrastructure Insights vs New Relic comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NetApp Data Infrastructure ...
Ranking in IT Infrastructure Monitoring
49th
Ranking in Cloud Monitoring Software
18th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
13
Ranking in other categories
Cloud Migration (14th)
New Relic
Ranking in IT Infrastructure Monitoring
10th
Ranking in Cloud Monitoring Software
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (10th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (6th)
 

Mindshare comparison

As of November 2026, in the IT Infrastructure Monitoring category, the mindshare of NetApp Data Infrastructure Insights is 1.3%, up from 0.4% compared to the previous year. The mindshare of New Relic is 2.2%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
New Relic2.2%
NetApp Data Infrastructure Insights1.3%
Other96.5%
IT Infrastructure Monitoring
 

Featured Reviews

Punit Waghela - PeerSpot reviewer
Technical Specialist at Softcell Technologies Limited
Reduces troubleshooting time and improves operational efficiency through a single console
NetApp technology, specifically NetApp Cloud Insights, has significantly impacted the way my customers do business. One customer had multiple components, such as a VMware environment, Cisco switches, NetApp storage, and backup tools. Previously, the customer had to monitor all these tools individually each morning by logging into every console to check for errors or performance issues. It used to take them about 1 or 2 hours, but after we installed NetApp Cloud Insights, the time spent was reduced to just 5 minutes with a single console where they could monitor everything. The customer can integrate their VMware servers, Cisco switches, and storage with NetApp Cloud Insights to quickly identify any problems and resolve issues efficiently, demonstrating a reduction in complexity and monitoring time. The values that NetApp Cloud Insights delivers to my customers are evident in real examples, such as an application team running their application on a single VM connected through a switch and storage. When they experience a performance issue, the VMware team needs to identify the source of the slowness, whether it's from the server, switch, or storage, which requires a time-consuming investigation of each component. Without NetApp Cloud Insights, this process is slow and stressful for both the application team and the VMware team, but with the tool, a single click allows the customer to pinpoint the issue directly, improving response times to performance problems immensely. The evolving cybersecurity landscape and the proliferation of AI highly influence my customers' technology decisions, as having NetApp storage in their environment allows them to detect ransomware attacks effectively. NetApp guarantees data recovery in case of such attacks, and here, NetApp Cloud Insights plays a crucial role; it can identify where a ransomware attack originates, allowing the IT team to respond rapidly, such as disconnecting affected devices to mitigate the damage, especially crucial when multiple users are involved.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"NetApp Cloud Insights helps with login monitoring and troubleshooting. Previously, if we had performance concerns or needed to interface with other groups and their products, a task that should require only one or two people turned into a six-person job."
"The visibility and assistance with security vulnerabilities are valuable, for example last year we had an issue with log forgeries but it was easy to fix because the dashboard highlighted the issue and provided solutions."
"The visibility and assistance with security vulnerabilities are valuable."
"The solution is 98 percent stable."
"The solution’s ability to quickly inventory our resources, figure out interdependencies across them, and assemble a topology of our environment—the performance and metrics and dashboards for doing that—is amazing."
"It is good for giving an overview of the systems and for tracking long-term trends, and it is handy for root cause analysis, e.g. it can eliminate whether storage is the cause of an issue."
"Among the most valuable features are the queries and reporting that allow us to look at the utilization of resources, at how well the storage is performing, and to report on which resources are being used by which business units. We can track usage across the entire environment, across applications, business units, cost centers, etc."
"What it provides to us has extreme value, helping us to get the full utilization out of our investment in storage."
"The solution is scalable, and it is easy because all the documentation is available."
"Before New Relic, dev and ops were separate, and now they’ve come together more and there’s less finger-pointing."
"They have baseline level alerting."
"The database trace was the most useful service, helping us improve performance on our servers by more than 30%."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"New Relic has been in the business for a while, it offers a wide selection to attach a monitoring mobile app, server, and cloud, and if you want to go with just one product, it fits all your needs."
"The most valuable features are the dashboards and tracing."
"The API functionality allows us to get hit counts from external sources, such as APIs or databases, and everything is mapped very clearly."
 

Cons

"Even though I work with NetApp, it still takes time for me to navigate and find components, so new customers might require considerable hands-on experience to efficiently use the console, indicating that it could be more user-friendly."
"Their pricing model needs improvement."
"The visualization needs some improvement because there are occasional delays while the system queries information."
"When I did need support because I was having problems with the solution, the first or the second line just didn't understand it. They were providing this only on a software as a service basis. So, they were asking all the wrong questions."
"In a perfect world we would have something built, right out-of-the-box, that can identify what we call "noise," and reduce the amount of data. You're presented with so much data when you first start the data collectors. For example, it brings back a lot of change rates that happen just because of standard computing, like profile changes and that sort of thing. Being able to identify things like that and categorize them and strip it down—and it probably can do that, I just haven't gotten there yet—would be very beneficial."
"The IP-based monitoring could be added in a future release."
"The first level of NetApp's technical support could be improved."
"In a perfect world we would have something built, right out-of-the-box, that can identify what we call "noise," and reduce the amount of data."
"The customization of the start and end time is kind of cool."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
"The deployment process could be improved."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"I chose a rating of 8 out of 10 because the UI requires me to dig in and find the needed traces, and it can be more user-friendly."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
 

Pricing and Cost Advice

"The solution is expensive."
"The licensing model could be improved. We love that you can use it for free for looking at NetApp products. You only need licenses to look at non-NetApp products, but as soon as you do that, you start utilizing licenses that actually would have been free in the public. So, there is a bit of an anomaly in the licensing model."
"The licensing is complex. The calculation depends on what you're ingesting. A terabyte of one product is not a terabyte of another product. Virtual machines don't equate so easily. It's all about the end-use managed units and having an easy place to reference how far those units go."
"The solution's pricing is based on the device you purchase and includes support services."
"Be aware of the capacity licensing and understand how that works, because it is based on capacity. Getting an understanding of that is the biggest thing."
"We are billed based on management units, so we can purchase units based on six months, twelve months, twenty-four months, or thirty-six months upfront or pay as you go depending on our requirements."
"It would be nice if we could buy it annually instead of monthly."
"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."
"We're paying for the New Relic APM license annually."
"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
"The solution is less expensive than AppNeta."
"Cost is significant with a lot of extras."
"We feel it's a little bit pricey."
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Financial Services Firm
10%
Manufacturing Company
8%
Comms Service Provider
7%
Financial Services Firm
13%
Outsourcing Company
12%
Manufacturing Company
10%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise4
Large Enterprise10
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise80
 

Questions from the Community

What needs improvement with NetApp Cloud Insights?
In my opinion, one area where NetApp Cloud Insights could be improved for the next release is the console, which I find a bit complex. Even though I work with NetApp, it still takes time for me to ...
What is your primary use case for NetApp Cloud Insights?
It is a monitoring and analysis tool. In our environment, we have different technologies such as VMware, Nutanix, or maybe a backup tool. Instead of monitoring them through different consoles, with...
What advice do you have for others considering NetApp Cloud Insights?
NetApp Cloud Insights delivers significant efficiencies in addressing performance issues as experienced by an application team running on a single VM. The VMware team must methodically check each c...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
 

Also Known As

Cloud Insights
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Information Not Available
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about NetApp Data Infrastructure Insights vs. New Relic and other solutions. Updated: October 2026.
920,769 professionals have used our research since 2012.