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N-able MSP Manager vs Xtraction for CA Service Management [EOL] comparison

N-able and Broadcom are both solutions in the IT Service Management (ITSM) category. Additionally, 100% of N-able users are willing to recommend the solution, compared to 100% of Broadcom users who would recommend it.
N-able MSP Manager
Read 4 N-able MSP Manager reviews
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  • 331 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between N-able MSP Manager and Xtraction for CA Service Management [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).

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To learn more, read our detailed IT Service Management (ITSM) Report (Updated: August 2025).
Buyer's Guide
IT Service Management (ITSM)
August 2025
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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

N-able MSP Manager
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
4
Ranking in other categories
Help Desk Software (25th), IT Service Management (ITSM) (29th)
Xtraction for CA Service Ma...
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Yazan Albaw - PeerSpot reviewer
N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.
For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.
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it_user347802 - PeerSpot reviewer
It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view.
The feature that's most valuable for me is definitely the ease of use. It can be used by a non-technical user as it's basically drag-and-drop in providing reports and analytics for our IT and management teams It’s a real-time dashboard so that people can go in at any time and see where anything…
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Questions from the Community

What needs improvement with N-able MSP Manager?
For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client...
See all answers
What is your primary use case for N-able MSP Manager?
At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...
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What advice do you have for others considering N-able MSP Manager?
N-able MSP Manager also shines with its robust automation and workflow capabilities, which I find truly impressive. Users can automate the conversion of RMM triggers and alarms into tickets, automa...
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Earn 20 points
 

Comparisons

JIRA Service Management vs N-able MSP Manager Logo
JIRA Service Management vs N-able MSP Manager
Compared 43% of the time
ServiceNow vs N-able MSP Manager Logo
ServiceNow vs N-able MSP Manager
Compared 36% of the time
SolarWinds Web Help Desk vs N-able MSP Manager Logo
SolarWinds Web Help Desk vs N-able MSP Manager
Compared 20% of the time
More N-able MSP Manager Competitors
No data available
 

Product Reports

Buyer's Guide
Help Desk Software
August 2025
N-able MSP Manager reportDownload N-able MSP Manager product report
Buyer's Guide
IT Service Management (ITSM)
August 2025
Xtraction for CA Service Management [EOL] reportDownload Xtraction for CA Service Management [EOL] product report
 

Also Known As

SolarWinds LOGICnow, SolarWinds MSP Manager
No data available
 

Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

  • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
  • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
  • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
  • Complete customer and knowledge management with a branded portal.
  • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.
N-able

Xtraction for CA Service Management is a self-service solution designed to make the creating, designing and sharing of interactive IT dashboards easy for non-technical users. Users can immediately share service management dashboards with consumers, IT teams and management presenting a unified view of your service management environment. This IT dashboard solution can deliver deep, real-time insight and transparency into key aspects of IT services, including: demand, cost, use, performance, problems and problem resolution. This insight can help your staff engage in fact-based collaboration with IT teams and the business and make more-informed decisions about how to optimally align IT investments with genuine business requirements. This ad hoc IT dashboard and IT reporting solution provides the next level of IT analytics, helping to bring a better understanding of your service management environment. It not only helps IT teams be more self-sufficient in resolving their service related issues, but helps management and executives be more self-sufficient in gaining the information they need for timely decision making.

Learn More: https://www.ca.com/us/products...

Broadcom
 

Sample Customers

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
ERGO
Buyer's Guide
IT Service Management (ITSM)
August 2025
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