We performed a comparison between Morpheus and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The multi-cloud integrations and the DevOps and operational integrations are the most valuable. Morpheus platform is a centralized set to manage different clouds and your on-premise platforms. It does a very good job of what it is designed to do. It is very good in terms of features. It is extremely stable and easy to install. It is also very scalable. Their support is also extremely good."
"The user interface of the application is exceptional."
"The most valuable feature for me was cost optimization."
"Morpheus is an intuitive solution that is very easy to use."
"It supports many features, and it also supports some of the automation that Cloudify supports. So, in addition to just giving you basic platform management—such as the ability to deploy virtual machines and have multitenancy to log in and perform all of your basic platform management tasks—it also supports automation. You can, for example, spin up three virtual machines, and you can have each virtual machine configure each other. You can do service chaining with it. You can run scripts in Dash and Python, or you can use tools like Ansible, Puppet, or Chef. All of this is just built into the tool. It is a very powerful tool."
"The most beneficial features for us were the API integrations with various cloud vendors like Nutanix, VMware, AWS, Azure, and GCP. It saved us the effort of doing that work ourselves."
"Morpheus provides a very easy and one-click solution to scaling up and down."
"Provides a good automation platform."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The way this solution has helped us is that it improved our communication."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"It is flexible. You can tune it, more or less, as you want."
"The asset management tools are very valuable."
"The product has become overly complex. The biggest problem is that we find a bug, they fix the bug, but then another one pops up. We can never really deliver on the vision we had using Morpheus."
"The tool could support virtual network functions better. It is really good at doing enterprise-type of things, but one of the things on which we're working with them is loading very complex virtual machines with it, such as Juniper SRX routers. It needs to support more complex virtualized resources a little bit better. Aside from that, it is a terrific tool. We really like it."
"The service is limited and somewhat lacking."
"We had to put in much effort ourselves since Morpheus's support wasn't always available to help us."
"We've been facing some challenges with Morpheus due to its design for public cloud usage."
"Morpheus is working hard on creating an integration framework due for release in Q2 2021 which will allow clients to create their own interfaces and integrations into any 3rd party product that has a full-function API. Morpheus is also heavily focussed on enhancing the container management side to compete head-to-head with Openshift and CloudForms in Q3 2021."
"I faced a few problems while deploying."
"There is room for enhancement in integrating Morpheus with other solutions."
"The setup and deployment could be simplified, and the pricing could improve."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"Lacks the ability to do its own monitoring."
"The pricing is high."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"If you are new to using the solution, you will find the setup complex."
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Morpheus is ranked 8th in Cloud Management with 9 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. Morpheus is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Morpheus writes "An intuitive solution that can be used for blueprints, automation, and self-service". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Morpheus is most compared with VMware Aria Automation, Nutanix Cloud Manager (NCM), CloudBolt, vCloud Director and Red Hat CloudForms, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Elastic Observability. See our Morpheus vs. ServiceNow IT Operations Management report.
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