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Morpheus vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Morpheus
Ranking in Cloud Management
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
10
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in Cloud Management
10th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
44
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (10th), AIOps (3rd)
 

Mindshare comparison

As of January 2026, in the Cloud Management category, the mindshare of Morpheus is 5.5%, down from 6.6% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.5%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Market Share Distribution
ProductMarket Share (%)
Morpheus5.5%
ServiceNow IT Operations Management1.5%
Other93.0%
Cloud Management
 

Featured Reviews

MarkWittling - PeerSpot reviewer
NFV Cloud Architect at a comms service provider with 10,001+ employees
Seamless upgrades, stable, and easy to deploy
We've been facing some challenges with Morpheus due to its design for public cloud usage. Their main focus is on allowing customers to deploy virtual machines to Azure, Google Cloud, AWS (and other private or public clouds they support). They provide features such as guidance and cost optimization. However, we're using Morpheus for on-prem v center clouds, which is probably not the user base norm. We are very pleased with the dashboard and multi-tenancy capabilities, but there are some challenges when deploying and configuring the more complex Telco workloads that have advanced networking. The integration of the NSX-T needs to be refactored. As I have been working on the API, there are some issues with the workflow engine in the automation that need to be addressed. For example, I need to be able to flag a task as fail or continue on fail if something goes wrong in the workflow. Currently, if one of the tasks in a twenty-task workflow fails, the remaining nineteen are not run, which can be a problem if one of those tasks is critical, such as when patching or doing security tasks. Thus, workflow enhancements and improvements are necessary. Morpheus desires the ability to control the full life cycle of a virtual machine from beginning to end. We have many vendors who want to establish virtual machines, but we want users to access them through Morpheus. We want the VMs to be provisioned from an external system and then be managed in Morpheus so users can only perform limited activities without being able to delete or provision them. We are currently working on resolving this issue, which I refer to as reconciliation. I have asked the developers to implement multi-tenancy, where each tenant has their own landing page at a unique URL. However, we are using groups, not tenants, so there are features we can do with tenants that we cannot do with groups. Specifically, I am trying to get the developers to add notifications support so that when a group member logs in to the Morpheus portal, they can be informed of their VMs' maintenance schedule at a specific time. This is a feature I have requested them to add. We are generally pleased with Morpheus, however, due to some restraints and restrictions, we are utilizing it differently than the majority of its users. This creates some difficulty.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It supports many features, and it also supports some of the automation that Cloudify supports. So, in addition to just giving you basic platform management—such as the ability to deploy virtual machines and have multitenancy to log in and perform all of your basic platform management tasks—it also supports automation. You can, for example, spin up three virtual machines, and you can have each virtual machine configure each other. You can do service chaining with it. You can run scripts in Dash and Python, or you can use tools like Ansible, Puppet, or Chef. All of this is just built into the tool. It is a very powerful tool."
"The multi-cloud integrations and the DevOps and operational integrations are the most valuable. Morpheus platform is a centralized set to manage different clouds and your on-premise platforms. It does a very good job of what it is designed to do. It is very good in terms of features. It is extremely stable and easy to install. It is also very scalable. Their support is also extremely good."
"Morpheus is an intuitive solution that is very easy to use."
"Provides a good automation platform."
"The user interface of the application is exceptional."
"The most valuable feature of Morpheus is its strong integration with vSphere Cloud."
"In my organization, Morpheus is a very useful tool to automate processes—for example, provisioning new virtual machines reduces the time required, and every action is very fast using Morpheus, allowing me to prepare new environments for testing or proof-of-concept projects."
"The most valuable feature for me was cost optimization."
"It is a product that is familiar for a lot of users."
"It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation."
"I like the solution due to the fact that it's scalable."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"Feature-wise, it is a very good tool, especially when it comes to upgrades. Upgrades are seamless. You will not even notice an upgrade is happening."
"It is flexible. You can tune it, more or less, as you want."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The way this solution has helped us is that it improved our communication."
 

Cons

"We've been facing some challenges with Morpheus due to its design for public cloud usage."
"The solution's pricing and customization need to improve."
"I faced a few problems while deploying."
"The service is limited and somewhat lacking."
"The product has become overly complex. The biggest problem is that we find a bug, they fix the bug, but then another one pops up. We can never really deliver on the vision we had using Morpheus."
"I would suggest adding integrated tools such as FinOps or other management tools as improvements to Morpheus."
"We had to put in much effort ourselves since Morpheus's support wasn't always available to help us."
"Morpheus is working hard on creating an integration framework due for release in Q2 2021 which will allow clients to create their own interfaces and integrations into any 3rd party product that has a full-function API. Morpheus is also heavily focussed on enhancing the container management side to compete head-to-head with Openshift and CloudForms in Q3 2021."
"The solution’s licensing cost could be improved."
"There is room for improvement in service mapping within ServiceNow ITOM."
"There is room for improvement in the stability of ServiceNow."
"Lacks the ability to do its own monitoring."
"Service mapping is pretty limited."
"I would like more manual issues to have automated report-facing options."
"The pricing is high."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
 

Pricing and Cost Advice

"Licensing is on an annual basis, and it is upfront for the year. There is no extra cost unless you want additional support or specific deployment packs."
"Morpheus doesn't directly support cost optimization, but its API integration can facilitate resource optimization. It doesn't dynamically optimize resources like an aeronautic system would; it operates step by step."
"The solution is cheaper if you have less number of servers, but it becomes very expensive for a large number of servers."
"Initially, the license may seem like a good deal, but as we grow, it becomes costly."
"The license is based on the number of virtual machines that Morpheus is managing. So, it is a pay-as-you-grow model."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"It is expensive. It is around 10 Euros per server per month."
"It has different subscription models."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"The price of ServiceNow IT Operations Management is expensive."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"The cost of ServiceNow is much higher."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
13%
Financial Services Firm
9%
University
6%
Manufacturing Company
13%
Financial Services Firm
12%
Computer Software Company
10%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise26
 

Questions from the Community

What do you like most about Morpheus?
The most beneficial features for us were the API integrations with various cloud vendors like Nutanix, VMware, AWS, Azure, and GCP. It saved us the effort of doing that work ourselves.
What is your experience regarding pricing and costs for Morpheus?
We've been a Morpheus customer since the early days. I know what they're trying to sell now, and you'd really need a strong use case to justify the cost.
What needs improvement with Morpheus?
I think that adding artificial intelligence or a large language model inside Morpheus would be very useful for clients. I would suggest adding integrated tools such as FinOps or other management to...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is definitely high-priced compared to other products available in the same domain in the market.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management has not been very popular in these regions for multiple reasons. One is that for SMB customers, ServiceNow IT Operations Management is not very affordable. It is...
 

Also Known As

Morpheus Cloud Management Platform, Morpheus CMP
ServiceNow ITOM
 

Overview

 

Sample Customers

Morpheus CMP, mcdonalds, blackrock, HSBC, astrazeneca, arris, WGU, GBG, pennstate, beyondtrust
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Morpheus vs. ServiceNow IT Operations Management and other solutions. Updated: December 2025.
879,425 professionals have used our research since 2012.