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Morpheus vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Morpheus
Ranking in Cloud Management
8th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
10
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in Cloud Management
10th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
44
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (9th), AIOps (3rd)
 

Mindshare comparison

As of November 2025, in the Cloud Management category, the mindshare of Morpheus is 7.0%, up from 6.4% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.7%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Market Share Distribution
ProductMarket Share (%)
Morpheus7.0%
ServiceNow IT Operations Management1.7%
Other91.3%
Cloud Management
 

Featured Reviews

MarkWittling - PeerSpot reviewer
Seamless upgrades, stable, and easy to deploy
We've been facing some challenges with Morpheus due to its design for public cloud usage. Their main focus is on allowing customers to deploy virtual machines to Azure, Google Cloud, AWS (and other private or public clouds they support). They provide features such as guidance and cost optimization. However, we're using Morpheus for on-prem v center clouds, which is probably not the user base norm. We are very pleased with the dashboard and multi-tenancy capabilities, but there are some challenges when deploying and configuring the more complex Telco workloads that have advanced networking. The integration of the NSX-T needs to be refactored. As I have been working on the API, there are some issues with the workflow engine in the automation that need to be addressed. For example, I need to be able to flag a task as fail or continue on fail if something goes wrong in the workflow. Currently, if one of the tasks in a twenty-task workflow fails, the remaining nineteen are not run, which can be a problem if one of those tasks is critical, such as when patching or doing security tasks. Thus, workflow enhancements and improvements are necessary. Morpheus desires the ability to control the full life cycle of a virtual machine from beginning to end. We have many vendors who want to establish virtual machines, but we want users to access them through Morpheus. We want the VMs to be provisioned from an external system and then be managed in Morpheus so users can only perform limited activities without being able to delete or provision them. We are currently working on resolving this issue, which I refer to as reconciliation. I have asked the developers to implement multi-tenancy, where each tenant has their own landing page at a unique URL. However, we are using groups, not tenants, so there are features we can do with tenants that we cannot do with groups. Specifically, I am trying to get the developers to add notifications support so that when a group member logs in to the Morpheus portal, they can be informed of their VMs' maintenance schedule at a specific time. This is a feature I have requested them to add. We are generally pleased with Morpheus, however, due to some restraints and restrictions, we are utilizing it differently than the majority of its users. This creates some difficulty.
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The multi-cloud integrations and the DevOps and operational integrations are the most valuable. Morpheus platform is a centralized set to manage different clouds and your on-premise platforms. It does a very good job of what it is designed to do. It is very good in terms of features. It is extremely stable and easy to install. It is also very scalable. Their support is also extremely good."
"It supports many features, and it also supports some of the automation that Cloudify supports. So, in addition to just giving you basic platform management—such as the ability to deploy virtual machines and have multitenancy to log in and perform all of your basic platform management tasks—it also supports automation. You can, for example, spin up three virtual machines, and you can have each virtual machine configure each other. You can do service chaining with it. You can run scripts in Dash and Python, or you can use tools like Ansible, Puppet, or Chef. All of this is just built into the tool. It is a very powerful tool."
"The user interface of the application is exceptional."
"Morpheus provides a very easy and one-click solution to scaling up and down."
"Provides a good automation platform."
"The most valuable feature of Morpheus is its strong integration with vSphere Cloud."
"In my organization, Morpheus is a very useful tool to automate processes—for example, provisioning new virtual machines reduces the time required, and every action is very fast using Morpheus, allowing me to prepare new environments for testing or proof-of-concept projects."
"The most beneficial features for us were the API integrations with various cloud vendors like Nutanix, VMware, AWS, Azure, and GCP. It saved us the effort of doing that work ourselves."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The solution is saving time by providing templates, reducing duplication in rule configuration, and offering efficient alert management."
"The scalability of ServiceNow is good."
"The asset management tools are very valuable."
"Feature-wise, it is a very good tool, especially when it comes to upgrades; upgrades are seamless—you will not even notice an upgrade is happening, and mostly all these upgrades happen after office hours, making it seamless."
"Feature-wise, it is a very good tool, especially when it comes to upgrades. Upgrades are seamless. You will not even notice an upgrade is happening."
"Provides everything in one solution."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
 

Cons

"The service is limited and somewhat lacking."
"The product has become overly complex. The biggest problem is that we find a bug, they fix the bug, but then another one pops up. We can never really deliver on the vision we had using Morpheus."
"We've been facing some challenges with Morpheus due to its design for public cloud usage."
"There is room for enhancement in integrating Morpheus with other solutions."
"We had to put in much effort ourselves since Morpheus's support wasn't always available to help us."
"I would suggest adding integrated tools such as FinOps or other management tools as improvements to Morpheus."
"The tool could support virtual network functions better. It is really good at doing enterprise-type of things, but one of the things on which we're working with them is loading very complex virtual machines with it, such as Juniper SRX routers. It needs to support more complex virtualized resources a little bit better. Aside from that, it is a terrific tool. We really like it."
"The solution's pricing and customization need to improve."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"It should have better integrations with other solutions."
"The vendor support rates between five to six because it takes a lot of time to get issues resolved, whether minor or major. For minor issues, the team takes a month's time to provide a fix."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"I advise others not to customize a lot while using the solution."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
 

Pricing and Cost Advice

"The license is based on the number of virtual machines that Morpheus is managing. So, it is a pay-as-you-grow model."
"Initially, the license may seem like a good deal, but as we grow, it becomes costly."
"Morpheus doesn't directly support cost optimization, but its API integration can facilitate resource optimization. It doesn't dynamically optimize resources like an aeronautic system would; it operates step by step."
"The solution is cheaper if you have less number of servers, but it becomes very expensive for a large number of servers."
"Licensing is on an annual basis, and it is upfront for the year. There is no extra cost unless you want additional support or specific deployment packs."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"The solution offers yearly licenses and a subscription model for add-on features."
"The cost of ServiceNow is much higher."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"There are additional costs, you have to pay more for everything."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"It has different subscription models."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
12%
Financial Services Firm
9%
University
6%
Manufacturing Company
13%
Financial Services Firm
12%
Computer Software Company
11%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise3
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise26
 

Questions from the Community

What do you like most about Morpheus?
The most beneficial features for us were the API integrations with various cloud vendors like Nutanix, VMware, AWS, Azure, and GCP. It saved us the effort of doing that work ourselves.
What is your experience regarding pricing and costs for Morpheus?
We've been a Morpheus customer since the early days. I know what they're trying to sell now, and you'd really need a strong use case to justify the cost.
What needs improvement with Morpheus?
The product has become overly complex. The biggest problem is that we find a bug, they fix the bug, but then another one pops up. We can never really deliver on the vision we had using Morpheus. We...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is definitely high-priced compared to other products available in the same domain in the market.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management has not been very popular in these regions for multiple reasons. One is that for SMB customers, ServiceNow IT Operations Management is not very affordable. It is...
 

Also Known As

Morpheus Cloud Management Platform, Morpheus CMP
ServiceNow ITOM
 

Overview

 

Sample Customers

Morpheus CMP, mcdonalds, blackrock, HSBC, astrazeneca, arris, WGU, GBG, pennstate, beyondtrust
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Morpheus vs. ServiceNow IT Operations Management and other solutions. Updated: November 2025.
872,846 professionals have used our research since 2012.