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MicroStrategy Usher vs OneLogin vs Salesforce Identity comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

Mobile Identity Mindshare Distribution
ProductMindshare (%)
MicroStrategy Usher17.7%
Oracle Identity Governance22.0%
Salesforce Identity16.7%
Other43.599999999999994%
Mobile Identity
Identity and Access Management as a Service (IDaaS) (IAMaaS) Mindshare Distribution
ProductMindshare (%)
OneLogin2.8%
Microsoft Entra ID16.1%
Okta Platform9.2%
Other71.9%
Identity and Access Management as a Service (IDaaS) (IAMaaS)
Mobile Identity Mindshare Distribution
ProductMindshare (%)
Salesforce Identity16.7%
Oracle Identity Governance22.0%
MicroStrategy Usher17.7%
Other43.599999999999994%
Mobile Identity
 

Featured Reviews

AO
System Implementer at a tech vendor with 201-500 employees
Improved the way to exploit and analyze data and offers no interruptions in service when running
The most valuable aspect of the solution is it's non-stop application. It continues to run so there are no interruptions to customers. It's also able to reach many people. The solution has good analysis features to make sure there's good sizing (so that it's not too big or too small) and allows room for growth if a company needs it.
Amit Rathod - PeerSpot reviewer
Senior Analyst - IDAM at Toll Holdings Limited
Unified sign-in has simplified access control and has supported end-to-end identity lifecycle
The authentication process is good, but sometimes the responsiveness to requests for enhancement is very slow. I sometimes face issues with platform stability, flexibility in configuration, and limited API availability. I experience downtimes two to three times per year. OneLogin's support team is sometimes very slow to respond. There is a feature limitation with mapping, as OneLogin does not provide one-to-all mapping. For client deployment, we need to create separate mappings for each request, and we cannot use the same mapping for multiple requests. Other areas that have room for improvement are related to API limitations. If a client requires more APIs, such as 5,000 or 6,000, OneLogin charges more. The API rate limits by default or the standard limit should provide more than 5,000. Additionally, OneLogin could provide more flexibility in configuration. These are the main limitations I have identified with OneLogin.
NavinJacob - PeerSpot reviewer
Chief Digital Officer at Cipher7
Structured operations and analytics have transformed how my teams manage customers and sales
I see room for improvement regarding financial operations and FinOps. If they are not being controlled correctly, Salesforce billings can get huge. They charge for everything: license costs, storage costs, and transaction costs, and it can really end up blowing budgets if it is not controlled. Those controls should be something that is easy to manage. With Salesforce, it is pretty difficult to manage unless you are a very advanced user. Normal regular users may not be able to keep the costs in control. This ends up resulting in bill shocks where you suddenly receive a bill which you may not be expecting.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows self-service business intelligence, empowering the users and decreasing their dependency on the IT people."
"If you are looking for an enterprise BI app, MicroStrategy includes: Data discovery Analytics Enterprise reporting Dashboards Distribution Mobile Central administration Granular security Single repository (metadata) Modelling Automation (scripts) Testing All you need in one enterprise app."
"The dashboard is user-friendly."
"I'd say if any user or any set of users are looking to get more insights from the raw data that they have collected over the course of years, one of the best BI tools in terms of analytics and data management would be MicroStrategy."
"The most valuable feature is the ease of development in MicroStrategy."
"The hyper-intelligence is the solution's most valuable feature."
"The storage is the solution's most valuable feature."
"The dashboard, documentation, dossiers are all valuable features."
"OneLogin delivers a very good user experience with true single sign-on that minimizes authentication overhead and allows consistent access across applications."
"Since implementing OneLogin, I have been seeing a significant reduction in login-related support tickets, approximately a 30% decrease."
"We have seen almost a 50 to 60% reduction in IT support tickets, making the task much easier."
"OneLogin has positively impacted our organization by improving both security and operational efficiency."
"The directory integration and SCIM provisioning are probably the best features compared to competitors."
"OneLogin has positively impacted my organization by saving time, enhancing security, and simplifying user management with multi-factor authentication technology, which allows for quick onboarding and offboarding."
"The most valuable thing about OneLogin is the user interface, it is very simple and very clear for users to understand, and not only technical persons can work with it, non-technical persons can also use it because the user interface is very simple and we did not have to write a lot of lines of code while making any configurations."
"Overall it has resulted in a highly productive IT services organization."
"Salesforce Identity is a very user-friendly solution."
"The single sign-on feature of Salesforce Identity enhances our organization's security posture overall."
"The user experience was great because it had all the features that the client needed. It was fully customized for the client, and it was very simple. It was the best solution at that time."
"The solution is very easy to understand."
"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."
"The best features of Salesforce Platform that I appreciate are that it is very configurable and easy for both developers as well as customers to use."
"The most valuable features are the pipeline management, being able to track the pipeline anytime, and the ability to get in touch with our high management team or board members."
"The user experience was great because it had all the features that the client needed, it was fully customized for the client, and it was very simple, making it the best solution at that time."
 

Cons

"Scaling this solution can be difficult."
"Initial setup of the tool was very complex and challenging."
"Visual Insight/Desktop is trailing behind competitors such as Tableau or QlikView, which have more functionality."
"The user interface needs improvement. It needs to be more intuitive."
"The skills needed now are very niche and quite low level and they need to simplify the development aspect of it."
"The documentation of how to make different connections to different databases needs to be more centralized."
"The user interface needs improvement. It needs to be more intuitive."
"There are a lot of issues that occurred while I was using MicroStrategy."
"More off-hour support."
"I would like better reporting from SmartFactor Authentication when a user is not able to sign in due to a new location, new IP, new device, et cetera."
"During the last three months, there's been a couple of pretty big outages that have affected my user base pretty heavily. I had pretty much a dead workforce for a day, which is pretty significant."
"The uptime has not been great recently, with some outages lasting six, seven, or eight hours."
"There are some tweaks we could make to the administrative UI that could improve workflow administration, along with metrics that could be added to the dashboard which are already available in the platform."
"OneLogin needs to increase the number of connectors available out of the box to connect to the different endpoints."
"The only downside I see with OneLogin is that there are some limitations with using the apps provisioning APIs that can lead to some termination or provisioning action not being completed."
"We've been experiencing some pain points since the acquisition. For example, there have been some outages we didn't see previously, which are a big topic with my executive team. You have hundreds of applications relying on this service for login. If the service is unavailable, nobody can log into these applications."
"The product is slow."
"The interface should be simplified and the dashboard has a lot of options but could be improved."
"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities. This is also my area of expertise, so it would be very interesting to see AI in these platforms."
"Salesforce Identity needs more expertise in the application."
"The most wanted feature on such platforms nowadays is artificial intelligence, especially for marketing activities."
"Salesforce could make it more user-friendly and easier to implement. Currently, there's a lot of coding and technical work required. I would appreciate a more plug-and-play approach where you could set it up without needing a dedicated technical person."
"The interface should be simplified and the dashboard has a lot of options but could be improved."
 

Pricing and Cost Advice

Information not available
"The price of the licensing is fine."
"The pricing and licensing are reasonable. It is much cheaper than other products."
"The pricing for OneLogin seems to be okay. The pricing and licensing are affordable. If you'd consider OneLogin to be expensive, it's worth it."
"OneLogin's pricing, from the perspective of the education sector, seems quite reasonable for the value it delivers."
"Surprisingly expensive given the price of on-premise solutions."
"It was cheap in the beginning, and then it became very expensive. We were initially charged $2 per user per month, which was fine, but by the second year, they increased it to $5 per user. That became very expensive for us because we had about 1,500 users. At $2 per user, it comes out to be $3,000 a month, which is $36,000 a year. If we move to $5 per user, it comes out to be $7,500 a month. That made its cost so high. That is why we removed the product because the cost was high."
"We were happy with the price we got when we signed up, but I don't know what will happen when the time comes to renew because it is a different company now. We haven't seen any pricing models or had that discussion yet. My renewal is a year and a half away. It's worth what we're paying for it. There's no way we could provide the level of service for cheaper or try to do the same in-house."
"While I wish OneLogin's pricing was more affordable, their licensing model, which is based on per user, is acceptable."
"I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution."
"On a scale of one to ten, where one is a very low price and ten is a very high price, I rate Salesforce Identity's pricing a six out of ten."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
16%
University
10%
Computer Software Company
8%
Manufacturing Company
8%
Financial Services Firm
22%
Manufacturing Company
9%
Comms Service Provider
6%
Performing Arts
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise3
Large Enterprise7
By reviewers
Company SizeCount
Small Business117
Midsize Enterprise28
Large Enterprise59
No data available
 

Questions from the Community

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What needs improvement with OneLogin by One Identity?
The integration library is definitely one of the strongest parts of OneLogin platform, but more granular reporting an...
What is your primary use case for OneLogin by One Identity?
My main use case for OneLogin is for single sign-on, MFA enforcement, and centralized user access management for most...
What advice do you have for others considering OneLogin by One Identity?
My advice for others looking into using OneLogin is to plan your application integrations and MFA policies carefully ...
What needs improvement with Salesforce Identity?
I see room for improvement regarding financial operations and FinOps. If they are not being controlled correctly, Sal...
What is your primary use case for Salesforce Identity?
My overall experience in this current field I am working spans different areas. One area is for service management, c...
What advice do you have for others considering Salesforce Identity?
I have extensive experience with Salesforce Identity, although I have been in the middle of something about Salesforc...
 

Also Known As

No data available
OneLogin Workforce Identity
No data available
 

Overview

 

Sample Customers

Target, Hilton Worldwide, Gucci, Four Seasons, Facebook, Coach, Zurich, Adidas Group, eHarmony, Sonic Automotive
OneLogin has thousands of customers across multiple industries and from around the globe such as Uber, Airbnb, Noom, Petco, Sony, Lucky Brand, Tesco, Airbus, Japan Airlines, Aetna, Compass, Kaplan, Susan G. Komen, AAA and PennyMac.
SAP, Microsoft, Workday, Servicenow, ADP, Google Apps, box, Oracle