I have extensive experience with Salesforce Identity, although I have been in the middle of something about Salesforce Identity and cannot speak more about it currently due to customer confidentiality. I am not specifically focused on Salesforce Identity as a separate module. I am using the Service Cloud, Sales Cloud, and all of those offerings, but Salesforce Identity is not a module I have extensively worked with. I have huge experience with Salesforce Platform, having built solutions on it and delivered solutions. I have done sales work, service work, and built service solutions, and I have done quite a lot of various implementations. AI-driven analytics is very important to me because AI and analytics are the most important factors today. They help to transform how operations work, how customer journeys are responding, and how I actually reach out and engage with customers. Even from an opportunity perspective, how we go to market, I leverage AI and analytics to do quite a lot of research and custom outreach. It is very important. The strength of Salesforce is that it brings enterprise-grade security out of the box, so that costs can be justified to large enterprises. For smaller businesses, the per seat cost or per license cost can get exorbitantly high. At that point in time, it can get challenging to use Salesforce for the solution. I do utilize Salesforce drag-and-drop tools, but I am not a developer. I am more of a business leader who has a developer vendor, so the developers do use them. That is what is very useful because Salesforce has a lot of drag and drop functionality, which is why it is so popular. I have used the AppExchange feature as we have built apps and published in the Salesforce AppExchange. We have also consumed certain apps within our solutions that we have delivered to internal customers as well as external customers. Integration with third-party tools is one of the strengths of Salesforce. It is quite easy to integrate with quite a lot of other tools. That part is quite flexible whether to use third-party integration options or to use something like MuleSoft or directly create adapters to do custom integrations. Salesforce is very flexible. I would rate this review an eight out of ten.
Salesforce Project Delivery Manager at Techforce Services Pty Ltd
Consultant
Mar 27, 2024
I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution. It's best suited for enterprises – starting from mid-scale and going up. Overall, I would rate the solution a seven out of ten. There's still room for improvement, mainly in making it more user-friendly for non-technical people.
Digital Strategy Consultant at a consultancy with 11-50 employees
Real User
Apr 14, 2021
I would advise others to check out at least two or three solutions before buying one. You have to look five or ten years ahead because it is not very easy to change the platform. So, look at which one would be best at least over the next five years. It is not always about the features. You don't always need a lot of features. I would rate this solution a nine out of ten.
I have extensive experience with Salesforce Identity, although I have been in the middle of something about Salesforce Identity and cannot speak more about it currently due to customer confidentiality. I am not specifically focused on Salesforce Identity as a separate module. I am using the Service Cloud, Sales Cloud, and all of those offerings, but Salesforce Identity is not a module I have extensively worked with. I have huge experience with Salesforce Platform, having built solutions on it and delivered solutions. I have done sales work, service work, and built service solutions, and I have done quite a lot of various implementations. AI-driven analytics is very important to me because AI and analytics are the most important factors today. They help to transform how operations work, how customer journeys are responding, and how I actually reach out and engage with customers. Even from an opportunity perspective, how we go to market, I leverage AI and analytics to do quite a lot of research and custom outreach. It is very important. The strength of Salesforce is that it brings enterprise-grade security out of the box, so that costs can be justified to large enterprises. For smaller businesses, the per seat cost or per license cost can get exorbitantly high. At that point in time, it can get challenging to use Salesforce for the solution. I do utilize Salesforce drag-and-drop tools, but I am not a developer. I am more of a business leader who has a developer vendor, so the developers do use them. That is what is very useful because Salesforce has a lot of drag and drop functionality, which is why it is so popular. I have used the AppExchange feature as we have built apps and published in the Salesforce AppExchange. We have also consumed certain apps within our solutions that we have delivered to internal customers as well as external customers. Integration with third-party tools is one of the strengths of Salesforce. It is quite easy to integrate with quite a lot of other tools. That part is quite flexible whether to use third-party integration options or to use something like MuleSoft or directly create adapters to do custom integrations. Salesforce is very flexible. I would rate this review an eight out of ten.
I will recommend the product to others. The client required us to use the product. Overall, I rate the solution a nine out of ten.
I'd recommend Salesforce for larger products where you really need a robust CRM. It's expensive, so for smaller websites or products, it might not be the most cost-effective solution. It's best suited for enterprises – starting from mid-scale and going up. Overall, I would rate the solution a seven out of ten. There's still room for improvement, mainly in making it more user-friendly for non-technical people.
Overall, I rate Salesforce Identity an eight out of ten.
I would advise others to check out at least two or three solutions before buying one. You have to look five or ten years ahead because it is not very easy to change the platform. So, look at which one would be best at least over the next five years. It is not always about the features. You don't always need a lot of features. I would rate this solution a nine out of ten.
This solution meets our companies needs. I would rate this solution a seven out of ten.