We performed a comparison between Microsoft Dynamics CRM, Oracle CX Sales, and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365."
"I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."
"The solution is stable."
"The most valuable feature in Microsoft Dynamics CRM is funneling."
"The most valuable feature is the reporting tab."
"The most valuable feature of Microsoft Dynamics CRM is that it is a low-code platform and we can perform business process management."
"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"The integration with other systems is easy."
"It covers sales very well."
"It is stable and scalable, and their support has been very responsive."
"the Oracle CX Sales Eloqua module is very useful."
"The solution integrates well."
"The lead and opportunity management features are valuable."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"Salesforce is a very powerful tool which helps us to build that through tools like Process Builder or Flows, or even write code to achieve these scenarios."
"It is a very stable solution."
"It has custom fields and custom reports which can align to our business objectives and marketing focus."
"The product is very fast and responsive. There's no lag time when you are on the platform."
"The scalability is good."
"You can adapt Salesforce for all customer needs."
"Suitable for all sizes of organizations."
"The dashboards and dashboard customization are great."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"They should work on improving the solution's scalability."
"From my experience, the solution's tech support could improve with a quicker response time."
"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."
"The product is very old."
"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."
"The setup with other email servers, other than Microsoft Outlook, could be improved. Alternatively, we'd like to have some feature that allows us to send emails directly from our inboxes to the CRM and assign it to a certain client."
"Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day."
"Support is very poor."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"You can get disconnected if you do not have a strong, reliable internet connection."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"The interface of Oracle CX Sales could be more user-friendly."
"The tool must allow developers to check logs."
"The user interface could be more intuitive. I had some challenges with how to convert from a lead to an opportunity."
"If the infrastructure is not correct, then customers are having an issue and it's taking a lot of time to load."
"The high price of the product is an area of concern where improvements are required."
"The cost of this solution could be improved."
"The setup of Salesforce Sales Cloud is complex. You need specialists in that area to be able to have a good setup. Once it's set up properly, running it is seamless. That's the most beautiful thing about Salesforce Sales Cloud."
"Amount of storage provided is limited."
"The built-in functionality is a little dated."
"Salesforce Sales Cloud does not integrate with Slack or WhatsApp, for example. As a result, there is no easy way to directly log a conversation with a client that occurred on one of these platforms. There are a few things that still need to be done manually in these instances."