Spiceworks and ManageEngine IT360 are competing IT management solutions. ManageEngine IT360 appears to have the upper hand due to its extensive features and user-rated higher performance.
Features: Spiceworks includes network monitoring, help desk, and asset management with no upfront costs, attracting small to medium-sized businesses. ManageEngine IT360 offers in-depth network performance management, data analysis, and application management, addressing enterprise needs.
Room for Improvement: Spiceworks could enhance enterprise features, provide more detailed analytics options, and improve integration capabilities. ManageEngine IT360 might improve simplicity in setup, offer more budget-friendly options, and expand their community-driven support resources.
Ease of Deployment and Customer Service: Spiceworks offers straightforward setup and community support. ManageEngine IT360 involves detailed deployment with dedicated customer support and tailored deployments, emphasizing enterprise management.
Pricing and ROI: Spiceworks is characterized by minimal setup costs and potentially high ROI, making it appealing for budget-conscious users. ManageEngine IT360 involves higher initial costs but promises high ROI through comprehensive features and scalable options.
| Product | Market Share (%) |
|---|---|
| Spiceworks | 0.4% |
| ManageEngine IT360 | 0.2% |
| Other | 99.4% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 14 |
| Large Enterprise | 10 |
With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.
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