ManageEngine IT360 vs Spiceworks comparison

ManageEngine and Spiceworks are both solutions in the IT Infrastructure Monitoring category. ManageEngine is ranked #77, while Spiceworks is ranked #45 with an average rating of 8.5. ManageEngine holds a 0.1% mindshare in IM, compared to Spiceworks’s 0.4% mindshare. Additionally, 100% of ManageEngine users are willing to recommend the solution, compared to 86% of Spiceworks users who would recommend it.

ManageEngine IT360

Read 5 ManageEngine IT360 reviews

142 Views
40 Comparison Views

100% willing to recommend

Spiceworks

Read 47 Spiceworks reviews

845 Views
67 Comparison Views

86% willing to recommend

ManageEngine IT360

Spiceworks

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Spiceworks and ManageEngine IT360 are competing IT management solutions. ManageEngine IT360 appears to have the upper hand due to its extensive features and user-rated higher performance.

Features: Spiceworks includes network monitoring, help desk, and asset management with no upfront costs, attracting small to medium-sized businesses. ManageEngine IT360 offers in-depth network performance management, data analysis, and application management, addressing enterprise needs.

Room for Improvement: Spiceworks could enhance enterprise features, provide more detailed analytics options, and improve integration capabilities. ManageEngine IT360 might improve simplicity in setup, offer more budget-friendly options, and expand their community-driven support resources.

Ease of Deployment and Customer Service: Spiceworks offers straightforward setup and community support. ManageEngine IT360 involves detailed deployment with dedicated customer support and tailored deployments, emphasizing enterprise management.

Pricing and ROI: Spiceworks is characterized by minimal setup costs and potentially high ROI, making it appealing for budget-conscious users. ManageEngine IT360 involves higher initial costs but promises high ROI through comprehensive features and scalable options.

To learn more, read our detailed ManageEngine IT360 vs. Spiceworks Report (Updated: June 2025).

Buyer's Guide

ManageEngine IT360 vs. Spiceworks

June 2025

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Helped 857,162 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine IT360

Ranking in IT Asset Management

41st

Ranking in IT Infrastructure Monitoring

77th

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Network Monitoring Software (107th)

Spiceworks

Ranking in IT Asset Management

12th

Ranking in IT Infrastructure Monitoring

45th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (17th)

Mindshare comparison

As of June 2025, in the IT Infrastructure Monitoring category, the mindshare of ManageEngine IT360 is 0.1%, down from 0.1% compared to the previous year. The mindshare of Spiceworks is 0.4%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Ziyad Moghalis

It manager at PTC (Public Telecomuncation Corporation)

Good monitoring and alerting capability, and it is easy to deploy

This solution is good for configuration management. The monitoring capability is easy to use and it can be done without any training. ManageEngine is easy to deploy. It is easy to identify and collect information from all of the nodes on the network. The alerting capability is good and it will send out emails.

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is easy to identify and collect information from all of the nodes on the network."

"The technical support is good."

"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."

"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

"It's easy to understand."

"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

"The solution is easy to use and easy to manage."

"The software is cloud-based, so I do not need to store any data locally."

"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."

"The solution is very stable. It's reliable and efficient."

More Spiceworks pros

Cons

"The product could use more intelligence, automation and general availability of product information."

"We would like to have support for integration with ServiceDesk."

"The ManageEngine features could improve to show graphs of the traffic and network utility."

"Since Spiceworks is a free tool, it's not very scriptable or customizable."

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."

"Having an integrated asset management tool, where I can plug in things that are offline, would be good."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

"Sometimes, it can be difficult to integrate what you need."

"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."

"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."

More Spiceworks cons

Pricing and Cost Advice

Information not available

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"The product is free! Get it now."

"It's free."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"The tool is cheap."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

14%

University

12%

Financial Services Firm

10%

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

See all answers

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

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What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

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Comparisons

Ixia Network Packet Brokers vs ManageEngine IT360

Compared 55% of the time

Gigamon Deep Observability Pipeline vs ManageEngine IT360

Compared 45% of the time

More ManageEngine IT360 Competitors

ServiceNow vs Spiceworks

Compared 33% of the time

Zabbix vs Spiceworks

Compared 29% of the time

Lansweeper vs Spiceworks

Compared 18% of the time

ManageEngine ServiceDesk Plus vs Spiceworks

Compared 8% of the time

Freshdesk vs Spiceworks

Compared 8% of the time

More Spiceworks Competitors

Product Reports

Buyer's Guide

Network Monitoring Software

May 2025

Download ManageEngine IT360 product report

Buyer's Guide

Spiceworks

May 2025

Download Spiceworks product report

Also Known As

IT360

No data available

Overview

With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.

ManageEngine

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Spiceworks

Sample Customers

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Buyer's Guide

ManageEngine IT360 vs. Spiceworks

June 2025

Free Report: ManageEngine IT360 vs. Spiceworks

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