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M-Files vs OpenText Content Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

M-Files
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
Document Management Software (11th)
OpenText Content Management
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
22
Ranking in other categories
Enterprise Content Management (5th), Content Collaboration Platforms (13th)
 

Mindshare comparison

While both are Content Management solutions, they serve different purposes. M-Files is designed for Document Management Software and holds a mindshare of 4.3%, down 9.3% compared to last year.
OpenText Content Management, on the other hand, focuses on Enterprise Content Management, holds 6.6% mindshare, down 11.2% since last year.
Document Management Software Mindshare Distribution
ProductMindshare (%)
M-Files4.3%
Alfresco10.9%
OpenText Content Manager6.9%
Other77.9%
Document Management Software
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
OpenText Content Management6.6%
SharePoint11.8%
Alfresco7.1%
Other74.5%
Enterprise Content Management
 

Featured Reviews

LN
Director of IT at JH Kelly
Good workflows, and it is easy to use with a dashboard that improves contract visibility
My advice for anybody who is looking into implementing this product is to do a pilot first. After you do your research, do an actual pilot before you commit because everyone has nuances and you might find out that it is not what you want, or that it doesn't really do what you think it's going to do. It is not the simplest product to use but because of the robustness of its feature set in the ability with the workflows, and the APIs, to do just about anything you can imagine with it, that's very valuable. I wish it was a little easier to use because we have to spend more time than I'd like with new users, teaching them how it works. We try to hide all that from them but the setup time to get everything the way we wanted was probably two months. That is two months in one resource working on it half time a week, but it just took a lot of work to get the metadata set up, to get the workflows set up, and to get all the documents added to the repository. Now we've got versioning and we know where everything's at, the dashboard is great, but don't assume when they tell you that you'll be up and running in two weeks, that that is the truth. It takes much longer than you think. I would rate this solution an eight out of ten.
Alejandro Stromer - PeerSpot reviewer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
Has provided deep integration with business applications and supported full content lifecycle management
OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application. Without connecting to the leading application, for example SAP, you can navigate between all documentation, having a full 360-degree view of all information related to the process. This means that when you create some action regarding an object that has a connected document in the content management system, you can automatically see additional information connected, managed and controlled by the leading application, with automatic reflection in the document management system. This is a unique advantage that OpenText Content Management has, which is not found in the market. Another unique feature is the integration with Office 365, where you can work with different folders or binders in the document management system and connect to Teams in a simple way, making all this information available in the Teams you are working with. Digital Asset Management is a big part of the content management solution within OpenText Content Management, allowing full integration of all documentation, pictures, plans, and technical documentation if you have asset management inside SAP. It connects similarly to other modules of SAP but includes a special feature for asset management from a technical point of view and connects with the engineering department, providing the full life cycle from development through deployment to maintenance. This means you have the full life cycle from the beginning when you define the solution, construct it, and finally transfer it to maintenance to keep all information updated easily, avoiding risks and ensuring access to accurate information at the right moment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using M-Files means anybody on the executive team to go in and immediately look at a dashboard and know the status of a contract."
"M-Files licence model is very flexible. You have the choice of Named User, Concurrent, or SaaS. This gives the business so much room and flexibility to implement new projects whilst maintaining costs and maximizing production."
"Using M-Files means anybody on the executive team to go in and immediately look at a dashboard and know the status of a contract."
"OpenText is a very strong offering from the engineering management side, as well with its SAP integration."
"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"The extra value for both solutions is adding workflow managers, similar to business process management systems, where you can verify flows and sign off documents."
"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."
"The tool's most valuable features are document storage, security, and compliance."
"No, Content Server is highly scalable, both horizontally and vertically."
 

Cons

"The integration with other products needs to be improved."
"Technical support is probably the weakest part. We had a number of authentication issues and support has been very slow to respond and get us solutions."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."
"The solution needs to improve the user interface."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."
"We had some issues with scalability in the production. So, I would rate it a five out of ten."
"A few years ago, it would have rated as a ten, but there was a shift to a new support platform that led to significant issues."
"We are looking for new, advanced UI features. Currently, the UI does not look great."
"The response time is not effective, and the staff lacks adequate knowledge."
 

Pricing and Cost Advice

"They have an Optical Character Scanning module but we didn't buy it because it's ridiculously expensive."
"The solution is expensive."
"The product is pricey."
"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
"Both Open Text ECM and IBM File share are expensive."
"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."
"The tool's pricing is confusing to the end customer."
"The total cost of the product will vary on the capabilities required"
"OpenText Extended ECM is an expensive solution."
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Top Industries

By visitors reading reviews
Government
8%
Construction Company
8%
Computer Software Company
8%
Comms Service Provider
8%
Government
11%
Manufacturing Company
11%
Financial Services Firm
11%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise4
Large Enterprise11
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
OpenText Content Management has changed the licensing concept to one license that includes all features. Although this may make the final license price a little higher in the market, considering al...
What needs improvement with OpenText Content Suite Platform?
There are some areas in OpenText Content Management that could be improved, particularly regarding the way you define and extend the solution with different metadata. Another important aspect is th...
What is your primary use case for OpenText Content Suite Platform?
We are partners of OpenText Content Management in the area of content management and in another area of SAP solutions, with OpenText Content Management solution related to SAP platforms.
 

Also Known As

No data available
OpenText Content Suite Platform, OpenText Core Share
 

Overview

 

Sample Customers

Crowe UK, Stearns Bank, Head Energy, OMV, TK Elevator
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about Hyland, Conga, OpenText and others in Document Management Software. Updated: May 2026.
894,998 professionals have used our research since 2012.