IBM FileNet vs M-Files comparison

The compared IBM and M-Files solutions aren't in the same category. IBM is ranked #4 in ECM , with an average rating of 8.0, and holds a 9.4% mindshare in the category. M-Files is ranked #7 in DMS , and holds a 9.0% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 75% of M-Files users who would recommend it.

IBM FileNet

Read 102 IBM FileNet reviews

3,284 Views
1,840 Comparison Views

91% willing to recommend

M-Files

Read 2 M-Files reviews

278 Views
137 Comparison Views

75% willing to recommend

IBM FileNet

M-Files

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IBM FileNet and M-Files based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: June 2025).

Buyer's Guide

Enterprise Content Management

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM FileNet

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

102

Ranking in other categories

Enterprise Content Management (4th)

M-Files

Average Rating

9.0

Number of Reviews

Ranking in other categories

Document Management Software (7th)

Mindshare comparison

While both are Content Management solutions, they serve different purposes. IBM FileNet is designed for Enterprise Content Management and holds a mindshare of 9.4%, down 10.2% compared to last year.
M-Files, on the other hand, focuses on Document Management Software, holds 9.0% mindshare, up 6.4% since last year.

Enterprise Content Management

Document Management Software

Featured Reviews

Emad Rizki

System integrator at Indépendant

Facilitates seamless integration for large enterprises with strong deployment capabilities

FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

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Laurie NYlund

Director of IT at JH Kelly

Good workflows, and it is easy to use with a dashboard that improves contract visibility

My advice for anybody who is looking into implementing this product is to do a pilot first. After you do your research, do an actual pilot before you commit because everyone has nuances and you might find out that it is not what you want, or that it doesn't really do what you think it's going to do. It is not the simplest product to use but because of the robustness of its feature set in the ability with the workflows, and the APIs, to do just about anything you can imagine with it, that's very valuable. I wish it was a little easier to use because we have to spend more time than I'd like with new users, teaching them how it works. We try to hide all that from them but the setup time to get everything the way we wanted was probably two months. That is two months in one resource working on it half time a week, but it just took a lot of work to get the metadata set up, to get the workflows set up, and to get all the documents added to the repository. Now we've got versioning and we know where everything's at, the dashboard is great, but don't assume when they tell you that you'll be up and running in two weeks, that that is the truth. It takes much longer than you think. I would rate this solution an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The usability is very good. We like the Content Navigator. It's very easy to use the search and retrieve for documents and has a lot of options for the user to download documents or send an email."

"IBM FileNet has improved our organization with its single collaboration space."

"It has improved my organization by how we release documents, claims, and policies."

"It is a user-friendly system and easy to manage for anyone with basic knowledge."

"It puts governance in place around the content and processes. Access levels can be set to certain parts of the document based on role level."

"Centralized our business documents."

"The most useful feature is its persistent storage. Also, the full-text search and attribute searching are valuable."

"Users are able to create their own content, and they can manage their own sets of tasks, to work at their own pace and get their jobs done."

More IBM FileNet pros

"Using M-Files means anybody on the executive team to go in and immediately look at a dashboard and know the status of a contract."

Cons

"The installation and configuration to start up needs expert level knowledge."

"Our client feels FileNet does not provide them with content searchability. They feel it's cumbersome. They're only using Metadata. If the Metadata is not well-populated, it becomes a problem to retrieve a document."

"The setup process is very complex."

"Programmers have to translate user needs into IBM FileNet, which causes misinterpretations."

"I think some of the technical pieces, when implementing it ourselves, were something of a roadblock until we discovered the Concierge. Those are some things they have to work on."

"The most valuable features of IBM File Manager are workflow, content, and process capabilities."

"To start with there are too many add-ons, which makes it hard for us. If they simplified the add-ons and plugins to be added to our existing systems, it would definitely help us in the future."

"The area of migrations to new versions must be made easier. It's quite good that they have now begun to improve the API area, to modernize the interfaces, but there's always a very big investment involved in migrating from one version to another. That prohibits rolling out new functionalities to customers. It's not so easy.... In that area, they really must improve."

More IBM FileNet cons

"The integration with other products needs to be improved."

Pricing and Cost Advice

"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."

"Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not."

"FileNet is quite expensive, although Documentum is expensive too."

"Yearly, we pay for the maintenance, which is $20,000."

"IBM FileNet is an expensive solution."

"The tool is expensive, and I rate its pricing a ten out of ten."

"It has reduced operating costs by reducing the amount of manual work needed."

"The cost is about $40,000, plus yearly maintenance."

More IBM FileNet pricing and cost advice

"They have an Optical Character Scanning module but we didn't buy it because it's ridiculously expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

22%

Computer Software Company

11%

Government

10%

Insurance Company

Manufacturing Company

10%

Computer Software Company

Government

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

From the company's perspective, the licensing cost for IBM FileNet is still affordable. Though the license cost is somewhat expensive, it remains manageable. The company rates it between 3 and 5 be...

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What needs improvement with IBM FileNet?

The API provided by IBM FileNet is a very out-of-date implementation. From the beginning, we cannot use a REST API; we have to use the IBM FileNet native API, which is quite outdated.

See all answers

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Comparisons

SharePoint vs IBM FileNet

Compared 17% of the time

OpenText Content Management vs IBM FileNet

Compared 16% of the time

OpenText Documentum Content Management vs IBM FileNet

Compared 15% of the time

Hyland OnBase vs IBM FileNet

Compared 8% of the time

Box vs IBM FileNet

Compared 5% of the time

More IBM FileNet Competitors

SharePoint vs M-Files

Compared 35% of the time

Microsoft Purview Records Management vs M-Files

Compared 15% of the time

OpenText Documentum Content Management vs M-Files

Compared 9% of the time

OpenText Content Management vs M-Files

Compared 8% of the time

Newgen OmniDocs vs M-Files

Compared 7% of the time

More M-Files Competitors

Product Reports

Buyer's Guide

IBM FileNet

June 2025

Download IBM FileNet product report

Buyer's Guide

Document Management Software

July 2025

Download M-Files product report

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

M-Files is the leading platform for knowledge work automation. With M-Files, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence that enable customers to eliminate information chaos, improve process efficiency, and automate security and compliance. By embedding automation and GenAI into its core, M-Files' platform not only increases efficiencies for organizations but also empowers knowledge workers to focus on what truly matters—innovation and strategic growth. With 10 global offices, M-Files serves more than 5,000 customers in 100 countries. Start your free trial OR Schedule a demo. For more information, visit www.m-files.com.

M-Files

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Crowe UK, Stearns Bank, Head Energy, OMV, TK Elevator

Buyer's Guide

Enterprise Content Management

June 2025

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We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.