IBM FileNet vs M-Files comparison

The compared IBM and M-Files solutions aren't in the same category. IBM is ranked #4 in ECM , with an average rating of 8.0, and holds a 10.2% mindshare in the category. M-Files is ranked #7 in DMS , and holds a 9.2% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 75% of M-Files users who would recommend it.

IBM FileNet

Read 101 IBM FileNet reviews

3,501 Views
2,225 Comparison Views

91% willing to recommend

M-Files

Read 2 M-Files reviews

263 Views
200 Comparison Views

75% willing to recommend

IBM FileNet

M-Files

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IBM FileNet and M-Files based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: March 2025).

Buyer's Guide

Enterprise Content Management

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM FileNet

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

101

Ranking in other categories

Enterprise Content Management (4th)

M-Files

Average Rating

9.0

Number of Reviews

Ranking in other categories

Document Management Software (7th)

Mindshare comparison

While both are Content Management solutions, they serve different purposes. IBM FileNet is designed for Enterprise Content Management and holds a mindshare of 10.2%, up 9.6% compared to last year.
M-Files, on the other hand, focuses on Document Management Software, holds 9.2% mindshare, up 6.0% since last year.

Enterprise Content Management

Document Management Software

Featured Reviews

Emad Rizki

System integrator at Indépendant

Facilitates seamless integration for large enterprises with strong deployment capabilities

FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

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Laurie NYlund

Director of IT at JH Kelly

Good workflows, and it is easy to use with a dashboard that improves contract visibility

My advice for anybody who is looking into implementing this product is to do a pilot first. After you do your research, do an actual pilot before you commit because everyone has nuances and you might find out that it is not what you want, or that it doesn't really do what you think it's going to do. It is not the simplest product to use but because of the robustness of its feature set in the ability with the workflows, and the APIs, to do just about anything you can imagine with it, that's very valuable. I wish it was a little easier to use because we have to spend more time than I'd like with new users, teaching them how it works. We try to hide all that from them but the setup time to get everything the way we wanted was probably two months. That is two months in one resource working on it half time a week, but it just took a lot of work to get the metadata set up, to get the workflows set up, and to get all the documents added to the repository. Now we've got versioning and we know where everything's at, the dashboard is great, but don't assume when they tell you that you'll be up and running in two weeks, that that is the truth. It takes much longer than you think. I would rate this solution an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has a very broad market share and a lot of people know about it."

"IBM FileNet was more scalable."

"The usability is very good. We like the Content Navigator. It's very easy to use the search and retrieve for documents and has a lot of options for the user to download documents or send an email."

"It improves the time when providing customer service to our constituents."

"I have found that it scales well."

"Centralized our business documents."

"The API's extensibility and new user interface are its most valuable features."

"It provides good stability and scalability for huge enterprises as well."

More IBM FileNet pros

"Using M-Files means anybody on the executive team to go in and immediately look at a dashboard and know the status of a contract."

Cons

"What I would like to see is more integration."

"Simplifying both training and maintenance would be an improvement."

"Sometimes, there can be issues with the database connections. FileNet has too many outages because things are broken in the database."

"The area of migrations to new versions must be made easier. It's quite good that they have now begun to improve the API area, to modernize the interfaces, but there's always a very big investment involved in migrating from one version to another. That prohibits rolling out new functionalities to customers. It's not so easy.... In that area, they really must improve."

"There is some confusion with FileNet workflow. It's not really going into the next level. They are probably replacing it with BPM's workflow. So there's an issue of clarity, the vision for going forward."

"The only downside is that it takes a dedicated staff to maintain it and the learning curve is pretty steep."

"There is room for improvement in the file management. It's very complex."

"I think the support could be better, and it could improve."

More IBM FileNet cons

"The integration with other products needs to be improved."

Pricing and Cost Advice

"The licensing cost of FileNet is comparable."

"When it comes to pricing, IBM needs to make an effort to improve the cost. That's the main issue regarding use of FinalNet in Columbia."

"FileNet is not cheap, but you absolutely get what you pay for. "

"The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do."

"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."

"FileNet is quite expensive, although Documentum is expensive too."

"The cost is about $40,000, plus yearly maintenance."

"1. It will be more expensive than estimated to setup. 2. You will need to double the staff while you are running the old system and installing the new system. 3. Depending on the number of documents to be migrated, make sure you understand the potentially massive amount of time and effort required to migrate the existing content to the new platform."

More IBM FileNet pricing and cost advice

"They have an Optical Character Scanning module but we didn't buy it because it's ridiculously expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Computer Software Company

11%

Government

10%

Insurance Company

Educational Organization

15%

Computer Software Company

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

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What is your experience regarding pricing and costs for IBM FileNet?

The product has become more expensive and requires significant investment for enterprise solutions.

See all answers

What needs improvement with IBM FileNet?

FileNet needs improvement in pricing as it has become very expensive. Also, in comparison to local solutions, the need for coding is a disadvantage.

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Comparisons

OpenText Extended ECM vs IBM FileNet

Compared 17% of the time

OpenText Documentum vs IBM FileNet

Compared 16% of the time

SharePoint vs IBM FileNet

Compared 16% of the time

Hyland OnBase vs IBM FileNet

Compared 8% of the time

IBM ECM vs IBM FileNet

Compared 5% of the time

More IBM FileNet Competitors

SharePoint vs M-Files

Compared 36% of the time

Microsoft Purview Records Management vs M-Files

Compared 15% of the time

OpenText Documentum vs M-Files

Compared 11% of the time

DocuWare vs M-Files

Compared 6% of the time

OpenText Extended ECM vs M-Files

Compared 6% of the time

More M-Files Competitors

Product Reports

Buyer's Guide

IBM FileNet

April 2025

Download IBM FileNet product report

Buyer's Guide

Document Management Software

April 2025

Download M-Files product report

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

M-Files is the leading platform for knowledge work automation. With M-Files, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence that enable customers to eliminate information chaos, improve process efficiency, and automate security and compliance. By embedding automation and GenAI into its core, M-Files' platform not only increases efficiencies for organizations but also empowers knowledge workers to focus on what truly matters—innovation and strategic growth. With 10 global offices, M-Files serves more than 5,000 customers in 100 countries. Start your free trial OR Schedule a demo. For more information, visit www.m-files.com.

M-Files

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Crowe UK, Stearns Bank, Head Energy, OMV, TK Elevator

Buyer's Guide

Enterprise Content Management

March 2025

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