LiveChat vs ServiceNow comparison

Cancel
You must select at least 2 products to compare!
LiveChat Logo
175 views|143 comparisons
ServiceNow Logo
21,138 views|12,750 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between LiveChat and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: December 2023).
745,775 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "For large-scale companies, the cost of ServiceNow is not expensive, but for small and mid-scale companies, it is higher."
  • "Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
  • "The CapEx version is great."
  • "The platform offers a free trial, by providing a free developer instance once you sign up."
  • "The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."
  • "The solution is expensive."
  • "It is fairly expensive."
  • "I would say it is moderately expensive, ranging from six to seven on a scale of ten."
  • More ServiceNow Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
    745,775 professionals have used our research since 2012.
    Questions from the Community
    Ask a question

    Earn 20 points

    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:There are several differences between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
    Ranking
    34th
    out of 58 in Help Desk Software
    Views
    175
    Comparisons
    143
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    1st
    out of 58 in Help Desk Software
    Views
    21,138
    Comparisons
    12,750
    Reviews
    25
    Average Words per Review
    502
    Rating
    8.3
    Comparisons
    Also Known As
    chat.io
    Learn More
    Overview

    Premium live chat software with help desk features.

    Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

    LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

    Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

    Give it a try at https://www.livechatinc.com

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Offer
    Learn more about LiveChat
    Learn more about ServiceNow
    Sample Customers
    Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company14%
    Manufacturing Company12%
    Financial Services Firm8%
    Outsourcing Company8%
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm16%
    Healthcare Company9%
    Insurance Company9%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government8%
    Company Size
    REVIEWERS
    Small Business88%
    Midsize Enterprise13%
    VISITORS READING REVIEWS
    Small Business30%
    Midsize Enterprise12%
    Large Enterprise58%
    REVIEWERS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise29%
    Large Enterprise56%
    Buyer's Guide
    Help Desk Software
    December 2023
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: December 2023.
    745,775 professionals have used our research since 2012.

    LiveChat is ranked 34th in Help Desk Software while ServiceNow is ranked 1st in Help Desk Software with 24 reviews. LiveChat is rated 0.0, while ServiceNow is rated 8.2. On the other hand, the top reviewer of ServiceNow writes "Useful out-of-the-box setups with helpful community support and excellent reliability". LiveChat is most compared with LivePerson and 3CX Live Chat, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM.

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.