ServiceNow and LiveChat compete in customer service and IT management. ServiceNow holds an advantage in integration and comprehensive solutions, beneficial for enterprise-level IT service management. LiveChat leads in real-time customer interactions with user-friendly experiences for optimizing customer support.
Features: ServiceNow provides advanced IT service management features like automation, workflows, and asset management. LiveChat focuses on customer interaction with customizable chat widgets and powerful analytics.
Room for Improvement: ServiceNow could enhance ease of setup and agility in support communication. LiveChat might improve on integration with large IT systems and expand automation features beyond chat functions.
Ease of Deployment and Customer Service: LiveChat offers a simple deployment process and agile customer support. ServiceNow's setup demands more time due to its complexity, though it offers structured enterprise-level support services.
Pricing and ROI: ServiceNow involves higher setup costs aligned with its enterprise offerings, potentially extending the ROI period. LiveChat provides a cost-effective pricing structure with rapid implementation, yielding a faster ROI for businesses focusing on immediate customer interaction value.
| Product | Market Share (%) |
|---|---|
| ServiceNow | 16.6% |
| LiveChat | 0.8% |
| Other | 82.6% |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 55 |
| Midsize Enterprise | 35 |
| Large Enterprise | 164 |
Premium live chat software with help desk features.
Used by businesses to provide amazing customer service, increase online conversion and improve sales results.
LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.
Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.
Give it a try at https://www.livechatinc.com
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
