LiveChat vs ProProfs Live Chat comparison

Text and ProProfs are both solutions in the Live Chat category. Text is ranked #1, while ProProfs is ranked #22. Text holds a 17.7% mindshare in LC, compared to ProProfs’s 1.6% mindshare. Additionally, 100% of Text users are willing to recommend the solution.

LiveChat

Read 6 LiveChat reviews

116 Views
54 Comparison Views

100% willing to recommend

ProProfs Live Chat

21 Views
1 Comparison Views

LiveChat

ProProfs Live Chat

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between LiveChat and ProProfs Live Chat based on real PeerSpot user reviews.

Find out what your peers are saying about Text, NICE, CafeX Communications and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: June 2025).

Buyer's Guide

Live Chat

June 2025

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Helped 856,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveChat

Ranking in Live Chat

1st

Average Rating

9.8

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Help Desk Software (41st), IT Service Management (ITSM) (52nd)

ProProfs Live Chat

Ranking in Live Chat

22nd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Live Chat category, the mindshare of LiveChat is 17.7%, up from 16.0% compared to the previous year. The mindshare of ProProfs Live Chat is 1.6%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat

Featured Reviews

Chamakhe Maurieni

CEO at PairLab

Allows us to save automated answers to the most popular customer queries

In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.

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856,873 professionals have used our research since 2012.

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

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Product Reports

Buyer's Guide

LiveChat

June 2025

Download LiveChat product report

Buyer's Guide

Live Chat

June 2025

Download ProProfs Live Chat product report

Also Known As

chat.io

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Overview

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Text

ProProfs Live Chat engage and convert website visitors to customers. It resolves customer issues by seeing what customers type (even before they send it) or what they are viewing on your website. Live chat on your website helps you monitor and initiate conversations with site visitors, generate new leads with a pre-chat form and improve conversions, using ready-made templates & greetings. Your support operators can send proactive chat invitations to site visitors when they land on key pages of your site and gently guide them through the sales funnel which will improve the customer engagement considerably. Live chat software is securely hosted on IBM servers and integrates seamlessly with popular CRM, CMS, e-commerce, email marketing and many other tools.

ProProfs

Sample Customers

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.

Lazy Cloud, MilitaryCruiseDeals, HorseSaddleShop

Find out what your peers are saying about Text, NICE, CafeX Communications and others in Live Chat. Updated: June 2025.

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856,873 professionals have used our research since 2012.

See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.