• Home
  • LiveChat vs. SCSM

LiveChat vs SCSM comparison

Cancel
You must select at least 2 products to compare!
LiveChat Logo
LiveChat
Read 6 LiveChat reviews
182 views|148 comparisons
100% willing to recommend
Microsoft Logo
SCSM
Read 23 SCSM reviews
1,443 views|792 comparisons
64% willing to recommend
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
LiveChat vs. SCSM
May 2024
Executive Summary

We performed a comparison between LiveChat and SCSM based on real PeerSpot user reviews.

Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed LiveChat vs. SCSM Report (Updated: May 2024).
Download the complete report
769,789 professionals have used our research since 2012.
Featured Review
Anonymous User
We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions.
Every company searches for ways to have authentic conversations with there clients, especially those prompted by the client. Also, people don’t... Read more →
Hossam Hussein
Helps us manage IT operations, including incident and service requests, but could be easier to create reports
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "It is a lower price vs. other things on the market."
  • "It is an expensive solution."
  • "Licensing can be complex and confusing."
  • "The price should be lower."
  • "The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
  • "It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."
  • "The license for SCSM is cheap."
  • "I would rate the pricing as two out of five."

    • More SCSM Pricing and Cost Advice →

    report
    See Which Vendors Are Best For You
    Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
    See Recommendations
    769,789 professionals have used our research since 2012.
    Questions from the Community
    Ask a question

    Earn 20 points

    What do you like most about SCSM?
    Top Answer:The solution offers good productivity at a low price point.
    Read all 21 answers   →
    What is your experience regarding pricing and costs for SCSM?
    Top Answer:The solution offers good productivity at a low price point.
    Read all 12 answers   →
    What needs improvement with SCSM?
    Top Answer:For any weaknesses in the product, our company's security team maintains the application for our environment. The logs and reporting-related features of the product have certain shortcomings where… more »
    Read all 22 answers   →
    Ranking
    34th
    out of 59 in Help Desk Software
    Views
    182
    Comparisons
    148
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    14th
    out of 59 in Help Desk Software
    Views
    1,443
    Comparisons
    792
    Reviews
    8
    Average Words per Review
    517
    Rating
    8.0
    Comparisons
    Also Known As
    chat.io
    System Center Service Manager
    Learn More
    LiveChat
    Microsoft
    Overview

    Premium live chat software with help desk features.

    Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

    LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

    Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

    Give it a try at https://www.livechatinc.com

    System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
    Sample Customers
    Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
    Fibabanka, UMC Health System
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company14%
    Manufacturing Company14%
    Financial Services Firm10%
    Outsourcing Company10%
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company10%
    Hospitality Company10%
    Comms Service Provider10%
    VISITORS READING REVIEWS
    Government25%
    Computer Software Company11%
    Manufacturing Company10%
    Financial Services Firm9%
    Company Size
    REVIEWERS
    Small Business88%
    Midsize Enterprise13%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise13%
    Large Enterprise62%
    REVIEWERS
    Small Business38%
    Midsize Enterprise21%
    Large Enterprise42%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise22%
    Large Enterprise65%
    Buyer's Guide
    LiveChat vs. SCSM
    May 2024
    Free Report: LiveChat vs. SCSM
    Find out what your peers are saying about LiveChat vs. SCSM and other solutions. Updated: May 2024.
    DOWNLOAD NOW
    769,789 professionals have used our research since 2012.

    LiveChat is ranked 34th in Help Desk Software while SCSM is ranked 14th in Help Desk Software with 23 reviews. LiveChat is rated 9.8, while SCSM is rated 7.0. The top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". On the other hand, the top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". LiveChat is most compared with , whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support. See our LiveChat vs. SCSM report.

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.