LiveAgent vs Serviceaide ChangeGear comparison

QualityUnit and Serviceaide are both solutions in the IT Service Management (ITSM) category. QualityUnit is ranked #41, while Serviceaide is ranked #32. QualityUnit holds a 0.8% mindshare in ISM, compared to Serviceaide’s 1.1% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 85% of Serviceaide users who would recommend it.

LiveAgent

Read 2 LiveAgent reviews

607 Views
322 Comparison Views

100% willing to recommend

Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews

736 Views
456 Comparison Views

85% willing to recommend

LiveAgent

Serviceaide ChangeGear

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Serviceaide ChangeGear and LiveAgent are products competing in the IT service management category. Serviceaide ChangeGear holds the upper hand with its pricing and support, but LiveAgent has more robust features appealing to businesses seeking extensive customer support solutions.

Features: Serviceaide ChangeGear offers customizable workflow automation, integration capabilities, and IT process streamlining tools. LiveAgent provides real-time communication tools, multilingual support, and customer interaction enhancements.

Ease of Deployment and Customer Service: Serviceaide ChangeGear provides flexible deployment options and reliable support, enabling easy setup. LiveAgent is known for its strong customer service and user-friendly interface, making deployment smooth. Although both offer excellent support, LiveAgent’s intuitive deployment gives it a usability advantage.

Pricing and ROI: Serviceaide ChangeGear is considered a cost-effective solution with a good return on investment due to its efficient IT management. LiveAgent may have higher setup costs, but its extensive feature set justifies the investment for businesses needing robust customer service. While Serviceaide ChangeGear offers appealing pricing, LiveAgent’s comprehensive benefits improve long-term value.

To learn more, read our detailed LiveAgent vs. Serviceaide ChangeGear Report (Updated: January 2026).

Buyer's Guide

LiveAgent vs. Serviceaide ChangeGear

January 2026

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAgent

Ranking in Help Desk Software

40th

Ranking in IT Service Management (ITSM)

41st

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Knowledge Management Software (18th)

Serviceaide ChangeGear

Ranking in Help Desk Software

31st

Ranking in IT Service Management (ITSM)

32nd

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of LiveAgent is 0.8%, up from 0.3% compared to the previous year. The mindshare of Serviceaide ChangeGear is 1.1%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
Serviceaide ChangeGear	1.1%
LiveAgent	0.8%
Other	98.1%

IT Service Management (ITSM)

Featured Reviews

Ogechi O.

Assistant customer support manager

Prioritizes tasks and easily organizes messages and responses

I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.

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Umair Akhlaque

Enterprise Solutions & Services Head at Duroob Technology

A fairly stable solution that’s highly mature, but has a poor user interface

The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature was how the solution helped us to prioritize tasks."

"Provides service level optimization."

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

Cons

"Connection to other softwares could be improved."

"There are other products that are more popular."

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

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881,082 professionals have used our research since 2012.

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	11

Comparisons

JIRA Service Management vs LiveAgent

Compared 34% of the time

Zendesk vs LiveAgent

Compared 22% of the time

Zoho Desk vs LiveAgent

Compared 13% of the time

Samanage vs LiveAgent

Compared 11% of the time

BMC Helix ITSM vs LiveAgent

Compared 10% of the time

More LiveAgent Competitors

ServiceNow vs Serviceaide ChangeGear

Compared 39% of the time

Clarity SM vs Serviceaide ChangeGear

Compared 9% of the time

Agiloft Service Desk Suite vs Serviceaide ChangeGear

Compared 8% of the time

PagerDuty Operations Cloud vs Serviceaide ChangeGear

Compared 8% of the time

TOPdesk vs Serviceaide ChangeGear

Compared 8% of the time

More Serviceaide ChangeGear Competitors

Product Reports

Buyer's Guide

Help Desk Software

December 2025

Download LiveAgent product report

Buyer's Guide

IT Service Management (ITSM)

December 2025

Download Serviceaide ChangeGear product report

Also Known As

No data available

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear

Overview

LiveAgent is an AI-driven customer communication platform featuring a robust suite of tools designed to automate and optimize customer service operations.

LiveAgent accelerates response times and boosts productivity by leveraging AI technologies like the AI Chatbot and AI Answer Assistant. With easy integration, FlowHunt enhances FAQs handling, complex query escalation, lead generation, and multilingual support. These features are accessible on all current pricing plans, excluding legacy plans. AI Answer Assistant utilizes ChatGPT to craft polished email responses, significantly improving customer service quality.

What are the key features of LiveAgent?

AI Chatbot: Automates interactions, improves response times, reduces workloads.
FlowHunt Integration: Handles FAQs, escalates complex queries, supports multilingual interactions.
AI Answer Assistant: Utilizes ChatGPT for polished email responses, enhancing productivity.

What benefits should users consider?

Improved Efficiency: Streamlines operations, reduces agent workload.
Increased Satisfaction: Quick, personalized responses enhance customer experience.
Cost Reduction: Optimizes resources, lowering operational expenses.

LiveAgent is widely implemented across various industries, offering tailored solutions to enhance customer engagement and operational efficiency. Businesses in e-commerce, telecommunications, and healthcare benefit from its AI-driven automation, which streamlines communication processes and supports diverse client bases.

QualityUnit

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution.

Serviceaide

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Oakwood Systems Group

Buyer's Guide

LiveAgent vs. Serviceaide ChangeGear

January 2026

Free Report: LiveAgent vs. Serviceaide ChangeGear

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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.