We performed a comparison between LiveAgent and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Provides service level optimization."
"The most valuable feature was how the solution helped us to prioritize tasks."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"Connection to other softwares could be improved."
"There are other products that are more popular."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
LiveAgent is ranked 33rd in Help Desk Software while Serviceaide ChangeGear is ranked 31st in Help Desk Software. LiveAgent is rated 8.0, while Serviceaide ChangeGear is rated 7.6. The top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". LiveAgent is most compared with , whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk. See our LiveAgent vs. Serviceaide ChangeGear report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.