LiveAgent vs OrbusInfinity comparison

QualityUnit and Orbus Software are both solutions in the IT Service Management (ITSM) category. QualityUnit is ranked #34, while Orbus Software is ranked #36. QualityUnit holds a 1.1% mindshare in ISM, compared to Orbus Software’s 0.8% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 100% of Orbus Software users who would recommend it.

LiveAgent

Read 2 LiveAgent reviews

1,199 Views
683 Comparison Views

100% willing to recommend

OrbusInfinity

Read 2 OrbusInfinity reviews

2,209 Views
619 Comparison Views

100% willing to recommend

LiveAgent

OrbusInfinity

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Executive SummaryUpdated on Nov 3, 2024

LiveAgent and OrbusInfinity compete in the customer service and enterprise solutions market. LiveAgent appears favorable for cost-conscious users due to its pricing and support, while OrbusInfinity might appeal to those seeking extensive features at a higher price.

Features: LiveAgent offers robust ticket management, live chat capabilities, and social media integration, making it effective for businesses needing a versatile customer service tool. OrbusInfinity provides business process management, enterprise architecture tools, and advanced analytics, targeting organizations with complex infrastructure needs and seeking a multi-functional platform.

Ease of Deployment and Customer Service: LiveAgent provides straightforward deployment with strong support for quick setup, ideal for smaller businesses. OrbusInfinity offers flexible, customizable implementation suited for larger enterprises but may involve a more complex process. LiveAgent's rapid assistance aligns with quick deployment, while OrbusInfinity's consultative support caters to larger enterprises.

Pricing and ROI: LiveAgent's competitive pricing and rapid ROI are appealing to small to medium enterprises seeking cost-effective solutions. OrbusInfinity, though with a higher upfront cost, promises long-term value and significant ROI for organizations investing in its extensive tools, beneficial for larger enterprises optimizing operations.

To learn more, read our detailed LiveAgent vs. OrbusInfinity Report (Updated: April 2026).

Buyer's Guide

LiveAgent vs. OrbusInfinity

April 2026

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Helped 894,738 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAgent

Ranking in IT Service Management (ITSM)

34th

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Help Desk Software (39th), Knowledge Management Software (16th)

OrbusInfinity

Ranking in IT Service Management (ITSM)

36th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Enterprise Architecture Management (14th)

Mindshare comparison

As of May 2026, in the IT Service Management (ITSM) category, the mindshare of LiveAgent is 1.1%, up from 0.1% compared to the previous year. The mindshare of OrbusInfinity is 0.8%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
LiveAgent	1.1%
OrbusInfinity	0.8%
Other	98.1%

IT Service Management (ITSM)

Featured Reviews

Ogechi O.

Assistant customer support manager

Prioritizes tasks and easily organizes messages and responses

I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.

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Kenneth Igiri

Enterprise Architect at Ecobank Transnational Incorporated

Cost-effective, integrates with the Office tools, and allows us to articulate all entities across the enterprise on one platform

The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to the data in iServer, I should see those changes immediately reflected in the dashboards. They use Power BI, and it seems they've scheduled their refresh to be once a day, which is not that good for us. We've had some issues with the integration between Visio and iServer because sometimes the add-in that allows you to do that integration takes a lot of memory and then your Visio crashes. However, I've not experienced this issue for some time, so it was probably fixed in the recent version. Also, if I copy a large amount of data and I want to copy from one Visio file to another, I have had a case where it suddenly just closes Visio without saving. So, that integration could be more smooth. There should be ease of integration with other systems in our environment such as SysAid. I understand that there is an integration to ServiceNow, but we use SysAid. We need to be able to say that when there's an incident that impacts or requires a change in a particular component, ServiceNow or SysAid should be able to communicate to Orbus that this component is about to change. Similarly, when it comes to discovery or when a new architecture change has happened in the enterprise, we should be able to detect the change in the baseline Enterprise Architecture. There should be such advanced automation. The visibility of our models is limited to those to whom we have assigned licenses. I would've loved it if everyone in the organization could at least see the diagrams. The licensing should be there for those who need to make updates or changes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature was how the solution helped us to prioritize tasks."

"My experience with LiveAgent so far has been a seamless one."

"I like that this solution provides the history and control over every process connected to a building so we can see everything that's happened since we started using this solution."

"Provides service level optimization."

"The most valuable features are mainly the reporting side of things and the dashboard."

"I like the integration with the Office tools such as Visio and Excel. The integration with Excel helped us to be able to upload data very easily. Integration with Visio helps us to be able to make changes once and have a centralized diagram. We don't have versions of the diagram. This integration with the Office tools is very useful."

Cons

"There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot."

"There are other products that are more popular."

"I'd like to see an improved API to the system, rather than other softwares having to trigger everything."

"Connection to other softwares could be improved."

"We found a few issues with importing data and all the manipulation of data, especially when it came to the BI side of things because it utilized a particular template to be able to get certain reports."

"The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to the data in iServer, I should see those changes immediately reflected in the dashboards. They use Power BI, and it seems they've scheduled their refresh to be once a day, which is not that good for us."

Pricing and Cost Advice

Information not available

"It was very cost-effective as compared to the other ones we evaluated. We spent about $20,000 per annum for support and license together. There was also an implementation fee at the beginning. I would rate it a nine out of ten in terms of pricing."

"The licensing is on a yearly basis. We currently work with a standard fee."

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Top Industries

By visitors reading reviews

No data available

Government

17%

Financial Services Firm

10%

Manufacturing Company

10%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

JIRA Service Management vs LiveAgent

Compared 21% of the time

Zendesk vs LiveAgent

Compared 19% of the time

BMC Helix ITSM vs LiveAgent

Compared 9% of the time

Samanage vs LiveAgent

Compared 8% of the time

Zoho Desk vs LiveAgent

Compared 7% of the time

More LiveAgent Competitors

MEGA HOPEX vs OrbusInfinity

Compared 15% of the time

BiZZdesign HoriZZon vs OrbusInfinity

Compared 12% of the time

ServiceNow vs OrbusInfinity

Compared 12% of the time

iServer vs OrbusInfinity

Compared 10% of the time

LeanIX vs OrbusInfinity

Compared 10% of the time

More OrbusInfinity Competitors

Product Reports

Buyer's Guide

Help Desk Software

April 2026

Download LiveAgent product report

Buyer's Guide

Enterprise Architecture Management

April 2026

Download OrbusInfinity product report

Overview

LiveAgent is an AI-driven customer communication platform featuring a robust suite of tools designed to automate and optimize customer service operations.

LiveAgent accelerates response times and boosts productivity by leveraging AI technologies like the AI Chatbot and AI Answer Assistant. With easy integration, FlowHunt enhances FAQs handling, complex query escalation, lead generation, and multilingual support. These features are accessible on all current pricing plans, excluding legacy plans. AI Answer Assistant utilizes ChatGPT to craft polished email responses, significantly improving customer service quality.

What are the key features of LiveAgent?

AI Chatbot: Automates interactions, improves response times, reduces workloads.
FlowHunt Integration: Handles FAQs, escalates complex queries, supports multilingual interactions.
AI Answer Assistant: Utilizes ChatGPT for polished email responses, enhancing productivity.

What benefits should users consider?

Improved Efficiency: Streamlines operations, reduces agent workload.
Increased Satisfaction: Quick, personalized responses enhance customer experience.
Cost Reduction: Optimizes resources, lowering operational expenses.

LiveAgent is widely implemented across various industries, offering tailored solutions to enhance customer engagement and operational efficiency. Businesses in e-commerce, telecommunications, and healthcare benefit from its AI-driven automation, which streamlines communication processes and supports diverse client bases.

QualityUnit

OrbusInfinity offers robust capabilities for organizations looking to optimize their business processes through effective enterprise architecture management. It aids in transforming complex enterprise structures into coherent and strategic frameworks.

Designed for strategists and IT professionals, OrbusInfinity provides a comprehensive platform that integrates seamlessly with industry standards, enhancing decision-making and fostering innovation. It not only supports detailed architecture modeling but also offers powerful analytics tools that assist in identifying and addressing inefficiencies, aligning IT investments with long-term goals.

What are the key features of OrbusInfinity?

Architecture Modeling: Provides a dynamic environment for creating and managing architectural models.
Analytics Dashboard: Delivers insights through customizable dashboards that enhance strategic decision-making.
Integration Capability: Seamlessly integrates with other systems, aiding in cohesive data flow across platforms.

What benefits and ROI should users expect?

Enhanced Strategic Clarity: Improves alignment between IT activities and business objectives.
Cost Efficiency: Identifies areas for cost reduction by optimizing resource allocation.
Scalable Flexibility: Adapts to evolving organizational demands, supporting continuous growth.

OrbusInfinity is implemented in sectors like finance and healthcare where precise data governance and streamlined workflow processes are essential. By aligning business and IT strategies, it enables industries to manage regulatory compliance and operational risk effectively.

Orbus Software

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Information Not Available

Buyer's Guide

LiveAgent vs. OrbusInfinity

April 2026

Free Report: LiveAgent vs. OrbusInfinity

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